Enterprise & Teams

Having issues syncing 3 different computers work in creative cloud ?

Adobe help is useless!!! I tried the (Contact us link), it says to speak to a real person. But hen I get routed to a virtual chatbot who does not comprehend my question and just keeps circle routing me back again 

I recently noticed new accounts need to have a date of birth entered when registering. This presents a problem for my current onboarding process of new employees. I usually take the time to install and create the Adobe account when setting up new employees so they can start work on day one. Also, it allows me to setup Acrobat DC as the default program and tweak any other settings.  So should I type in a generic DOB just to pass the setup field or hope that my new employee can navigate through setting this all up themselves? DOB should be optional during account creation.  

Hello dear forum,I have a very strange problem with a customer. I cannot access the Adobe servers via the Adobe applications, i.e. the online setup does not work and therefore the activation of licenses does not work either. Now we have tried the whole thing on a PC of the customer in various networks, both in the office and at home as well as in the mobile network. It did not work in any of the networks. A firewall rule can therefore be ruled out. Then we tested the whole thing on the same device with a local user instead of an AD user. There it finally worked. But of course the user wants to work with his AD user. Does anyone have any idea what could be causing the AD user to not be able to connect to Adobe's servers? I have also done the test with other AD users and had the same problem. The Windows Firewall also has no special entries and allows all outgoing connections. I am looking forward to any feedback. Thanks in advanceEmre

We recently went through a process of updating emails for our organization. When that happened, staff were not able to log in with the "old" email address. Problem is, some staff had content attached to those accounts. Is there any possibility to merge the "old" content with the new user emails?

Il y a une erreur dans mon adresse email. C'est : yolande_gabelus@hotmail.com

Alguien me puede explicar como cancelar una suscripcion o contrato con adobe. No puedo creer que sea tan dificil. 

Hi!I'm a professional 3D artist working with games, and I'm lookign to update my expired personal licenses of Substance Painter and Designer, as well as my Photoshop license.Do I have to buy the "Substance 3D Texturing" plan and then Photoshop sepparetly? I've worked in multiple game studios, both AAA, AA and indie, and Photoshop is always a tool I've had at my disposal. It's a big quality of life thing, but not essential. Technically I could work without Photoshop, but the 3D texturing plan is not complete without it. So I'm not happy to see that I'd have to pay the double amount just to add a software I barely use, but sometimes need.I don't understand why there is no plan that includes Photoshop with the Substance softwares? Or is there a better way to buy them than the way I mentioned?

Migrei de plano e estou sendo cobrado pelo antigo e o novo fui cancelar o antigo e queriam me cobrar uma multa.

HiI need to know if it's possible to purchase a non-cloud based version of Adobe Acrobat Pro (DC?) for a business. Clients like to utilize the "conver to PDF" in Outlook 365,but we also have requirements that the data cannot be sent to the cloud or any cloud involvement.   Is this possible with the latest version? (searched the forums all morning but they were not much help)John

Hi I am unable to view libraries  that have been shared with me on Adobe CC desktop app.I can view the shared libaries when loged on the Website but they do not sync to my local PC. This issue effect s two users in my Organization.Troubleshooting Done so far . Removed/reinstall app using uninstall tool  Logged user onto a diffrent PC Removed licence from user account  Deleted Cloud Sync Directory  Prayed to Adobe CC Gods .Any help would be greatly appreciated . 

Adobe has introduced an automated expiration process for all customers who have an Enterprise Term License Agreement (ETLA) with Adobe. The process consists of four key phases that are triggered based on the ETLA contract end date. Administrators will receive notifications within the Adobe Admin Console alerting them of upcoming expirations and the associated consequences for end users once that contract moves into an expired state. Customers have the option to renew an expiring/expired ETLA contract or add a new VIP contract to their existing Admin Console for the purpose of switching between contract types.   Phases include: Notification Phase: Notification of upcoming contract expiration prior to ETLA expiration date Grace Period Phase: Notification that ETLA contract has expired and users will lose access to products associated with the expired contract on a specified date Post-Grace Period Phase: Notification that users have lost access to products associated with the expir

Adobe has introduced an automated expiration process for all customers who have an Enterprise Term License Agreement (ETLA) with Adobe. The process consists of four key phases that are triggered based on the ETLA contract end date. Administrators will receive notifications within the Adobe Admin Console alerting them of upcoming expirations and the associated consequences for end users once that contract moves into an expired state. Customers have the option to renew an expiring/expired ETLA contract or add a new VIP contract to their existing Admin Console for the purpose of switching between contract types.   Phases include: Notification Phase: Notification of upcoming contract expiration prior to ETLA expiration date Grace Period Phase: Notification that ETLA contract has expired and users will lose access to products associated with the expired contract on a specified date Post-Grace Period Phase: Notification that users have lost access to products associated with the expir

Why do I continue to get a "Trial Expired" message when I have a subscription?  I have spent so much time trying to get around this and nothing works. Please make this stop so I can use Photoshop. 

Using the Admin Console site today, I generated a new Named license package that is supposed to contain both CCDA, Acrobat 19, and allow the ability for my users (who do not have admin rights), to install whatever other Adobe applications they want. In the sidebar, I have the following options:Show apps panelAllow non-admin to update and install appsEnable file syncingEnable Remote Update ManagerExclude extensions folder & Extension Manager command line toolExclude Adobe Asset LinkAUSST override XML not includedInstall at default directoryAfter installing, the application sits at January 22, 2019's version 4.8.0.421, when the current version of the app is 4.8.2.476.What I want to know is, how can I force the CCDA to update itself immediately after it finishes installing? Our workflow is that systems get imaged in my I.T. office and might sit for 2-3 days before getting sent out to the users' offices. Yet it seems that until my endusers sign in with their Enterprise ID, they're just

Creative Cloud never prompts to let me choose where to install it, and it is telling me there isn't enough space to install programs even after I set the preference to my other drive which has 1 TB+ of space, which is clearly enough. It keeps making files in my C drive even after selecting my other drive. This is infuriating, really.

Dear All, I want to distribute Acrobat Adobe Reader through N-Able N-Central for customers "cared for" by our organisation. I've sent in two (2) requests requesting the approval to do this, but have yet to hear from noreply@adobe.com. I've verified that there is nothing in spam, trash and even checked all incoming emails (accepted and rejected) to our email server - there has been no such email from Adobe. The agreement was filled out using this link: https://www.adobe.com/uk/acrobat/pdf-reader/volume-distribution.html?readstep To further fuel my frustration Adobe telephone support has sent me around to what I feel like is ALL the departments (5+ hours in a phone queue) before someone finally said "We don't support this. You need to put up a post on the forum and a team will assist you there". So, here I am, wonderifng if there's anyone here (the license team?) who can help me look at the requests sent from this account's email address and help me out with the appro

For several days I have not been able to log into the Admin Center - Storage is being updated.Could this be caused? It has been like this for several days. I cannot submit a report because I cannot enter the Admin Center. 

I don't see all my organizations in my developer console but they appear in Admin console.In Developer I see only 2 out of 5.What needs to be done to see all of them?  

When exporting the CC user list to .csv in the Admin Console, I have noticed some spurious Country Codes reported for our users.  What determines this?  It reports countries for users that are incorrect, and giving misleading information for licence analysis and assignment purposes.

I keep trying to install creative cloud, photoshop, and illustartor but none of them open. There's not even an error message. Nothing ever happens.

Hi, I have a standatd account with adobe, which gives 1TB included with the license, I have the Desktop App on my Mac, and in the finder the Cloud folder shows 126.11 GB, but Adobe Cloud tell me I have 1.2TB on the cloud – maxing my "free" storage limit. Is there a solution to reset the cloud app to see match what I have uploaded via Finder? Thanks!

I install Creative Cloud App, Illustrator, Photoshop,etc. I can launch the apps but impossible to create, open or import a file. Do you have a solution ?

I have the same issue in a school, a classroom suite of High Sierra Mac's that support Photoshop 21.2.12.This is 2 generations older than the current version of 23.3.1 All I want to be able to do is use the Admin Console to download 2020 apps to keep the suite running until replacement. The latest version in education is not needed (and the hardware simply is not funded)Replacement computers are ordered but > 6month delivery delays. I can download 21.2.12 as a custom package in Adobe Console, but cannot download After Effects 17.6 (plus Premiere Pro + other apps) I can still create packages for CS6, CC 2015, 2016, 2017 & 2018, but the only versions I cannot fully download is 2019 and 2020 from adobe. There is a 'gap' downloading Adobe software which is disappointing for students learning Adobe software. We dont require any support, and pay yearly licencing. Adobe poorly supports or understands education customers. Matt

Hi. I support the California Community Colleges at the state level with online teaching PD. This includes over 60,000 faculty. I know a lot of our colleges have a site license for Adobe (but I don't know which ones) and I know a lot of them don't. I'm trying to get clarity about some specific questions that are not clearly answered in your support resources. Can please answer these four questions?If a person creates a new free Adobe Express account, do they have access to Adobe Spark Video? I have been told by Adobe over and over that Spark will always be free. But it is listed as a Premium Express feature on the pricing page. This is super important for us to understand because we are framing it as a FREE tool. When I log in with my existing free account, I have acces but I can't tell if that's because I've been grandfathered in.I noticed that there is an Educator account for Adobe Express but it's only available for K-12 teachers. Can we c