Enterprise & Teams

We have a team subscription and I have a staff member who when trying to use adobe to convert files to PDF is told that thier subscription has expired, however in the Admin Console they are still active. I've removed and added the user to see if that helped but no luck. 

Why is it so difficult to reach Adobe?  I phone but never get through.  Emails take too long to get responded to.  

I use CC (Teams subscription) for a client on my home office computer. We have purchased a new subscription for personal/family use. Do I need to download the apps again, or will my personal account be able to find the apps that are already installed and use them under my personal account? Also, can I delete the files from the work CC and/or move them over to the personal/fam account?

 I'm trying to access my Adobe Creative Cloud and it's giving me the following error:Try again laterFor security reasons, your access is temporarily disabled. For more details, contact Adobe Customer Support. I need to be able to install Acrobat Std on my new computer to do my job. Thank you

Our team is now on day 7 of working with Adobe support on this issue and it still hasn't been resolved. So I'm turning to the forums to see if anyone here has any insight.  I've created a new library of mogrts (created in AE). I created it under the "Everyone" setting, meaning everyone has access to it when they click the Browse All option. I can share it with individual team members using the "Invite people" option. Team members are able to see and accept the invitation. The library shows up in their web browser when they visit assets.adobe.com. The library does not show up in their creative cloud desktop app. It does not show up in the Libraries window in Premiere and After Effects. They are not able to see them in the libraries dropdown menu in the Premiere Essential Graphics panel.  What are we missing here? Any insight is helpful as the Adobe customer care reps we've talked to are completely stumped. I'm posting this in Enterprise & Teams support since this

Buenas Tardes Colegas, me sale el siguiente error, ya reinstale todo el paquete de Adobe CC, pero el error persiste.no puedo sincronizar mis bibliotecas, su ayuda por favor comunidad.

Bonjour,Il est indiqué dans l'utilisation des licences que chaque licence peut etre installée sur 2 ordinateurs.Ma question est de savoir si du coup la licence peut etre utilisée par deux utilisateurs differents (qui se connectent bien sur avec les meme login et mot de passe).Merci de votre retour.Cordialement.FB. 

Ho un problema, da tre mesi mi viene accreditato un pagamento Adobe nella carta aziendale del quale non trovo le fatture in nessuno dei nostri account. Come posso trovare tutte le licenze/account collegati ad una carta?Grazie in anticipo

Awful day today at work. I've been an Adobe Creative Cloud user for +10 years and trusted the software and the suite. Last year, I've signed up for a CC for Individuals account for my company because I was the only person who was going to be using the software for a while. Besides getting the benefits of the suite, we've happily transferred our full photography catalog (+40GB, thousands of photos organized, retouched and catalogued) to Lightroom CC and enjoyed the advantages having a cloud synced photography library on the go. Those were the good times. The company has since grown and we wanted to add more CC licenses to our company who could share access to the same files and photo library amongst other things. To that purpose we requested a migration of our CC for Individuals account to CC for Teams via Support so that we could easily manage more seats and licenses. The Support agent was very fast and helpful and reassured us multiple times that they would take care of

I found a case posted back in Feb 23, 2022, the issue seemed to disappear for the user.  It was later thought that there was a service that was unavailable.  My group of users are encountering the same issue as described in this post. https://community.adobe.com/t5/enterprise-teams-discussions/active-fonts-missing-from-creative-cloud-desktop-app/m-p/12771840#M36657 We haven't issued new computers to the team, they just found that an font listed as Active in the cloud account isn't showing up as available.  None of our active Fonts are showing up as available.  I checked the service status, the site states everything is available. https://status.adobe.com/products/2948  

When I log in with my email, after entering the password, an error appears.See file in attached image 

I have an enterprise subscription, but I don't see the plans anymore in my account.On Creative Cloud desktop I can only start trials and I can't contact the support over the phone because my plan is not there anymore.I am sure that the plan is stil lactive, I don't understand what happened.

Hi, I received my license today. I am registred and logged in and when I try to download the desktop app, I get redirected to a download window (so far so good). The download does not start automatically and by clicking the link it won't start either. Tried 2 different browsers. Tried German and US website. Tried Admin and User account. Tried external links. I un-checked the button to only allow for safe downloads in browser options. I never had such a case, so I am at the dead end now. Can someone send me the installer file to my email instead? Appreciate any help,Andreas. By the way: The "real help from real people" with a headset symbol is a joke - no way to write an email or call someone, I searched for 15 minutes and finally ended up with the community support instead of Adobe support. Dont disclaim something that you don't want to offer (when people pay for it).

Hi there, Subsequently to the new invoicing system, it seems that in order to dowload one single document, the custormer has to indentity it/her/him/self like a dozen times. The monthly invoices were previously sent by mail. Where we (I) spent maybe 10 sec, now it requires x100 more time to achieve the same goal. What is the purpose of being asked 3 times to get logged in? Isn't there any option to set back up a automatic mail invoicing?

Hello all, frame.io is now part of the Creative Cloud. So far we have a separate account with frame.io. Do you know how to transfer the projects from there? And do I have to do anything in the Admin Console to activate it?   Thank you! 

I have installed Creative Cloude desktop on Win10 and the user has a license for Acrobat standard CC but the user can´t se that in the desktop app so he can´t install it.Tried logging in and out and also deleted and added the license again but the same thing

Hello, I have mac os 12.13.1 installed and the Adobe Acrobat DC update tells me that it is up to date. But it is not correct since I have the 2021.007.20096 and Creative Cloud tells me that it is OK. But on another mac with the same version 12.13.1 you have the updated Adobe Acrobat DC 2022. How can I update it to version 2022?

Does anyone else find Adobe's inflexible license terms utterly infuriating and out of step with the rest of the world? I'm locked in for an entire year on all my licenses. Now, rather than reducing my licenses, I'll be inclined to cancel all of them on pricipal. 

How can I cancel the Teams plan?

We have a team member leaving our team and we want to transfer ownership of the files to another team member. Saving as and then changing ownership that way will break all the components she has created. Anyone have an idea on how we transfer those files to another team member? Thanks!

Tenemos problemas desde nuestra ENTIDAD debido a que nos estan cobrando por 2 licencias que no utilizamos y no podemos dar de baja hasta que no paguemos la factura.Si nunca las usamos no entiendo porque no podemos darlas de baja y por otra parte la factura vence el 19/08 pero tenemos licencias que vencen en Diciembre, Con quien de ADOBE podemos ver este tema ?Agradezco algun comentario al respecto,  muchas gracias. Daniel.

Hi, I need to update my Teams Plan. We are under the renewal period but the 'Update plan' option is not showing in Admin Console.Can you help, please? 

The support is terrible, i need to switch from indepdant account to team, 4 agents left the chat in the middle.They are very bad, no one helped me solved my issue.I payed for license then pay for team license, pay 2 license in 1 year, didnt received my refund.Terrible chat support, also by phone, the english is hard to understand!so bad cause adobe have great product

My org is actually comprised of multiple companies (users from both are currently part of our single Adobe CC account). The owners are insisting that the billing for Adobe products is separated into a separate bill for each company's users. Should I create an additional Adobe CC account and move the appropriate users into the new account? Is such a move possible? Is there a way to split the billing within our current account and eliminate the need to create an additional account? Any guidance would be appreciated.

Hi All,I really would like some help obtaining the older 2020 CC apps for Mac (for devices running High Sierra)I am the Adobe Admin and manage our enterprise (school) with Named Licences. I can install the Adobe CC app on High Sierra, but then when enabling 'Show older apps' no apps show to install (probably because the apps I want are more than two versions behind) I tried creating a package from a custom template in the Admin Console, but this does not install, the script always fails with code 112 "An error occured while running scripts from the package" I am trying to download older 2020 CC versions such as:Photoshop 21.2.12Illustrator 24.3.2 We are more than happy running the older version of these apps on these very old Mac's (late 2011) but I can't find a way to install the software, even with direct links 😞 If anyone can offer some pointers, it would really help these students out. Regards,Matthew