Enterprise & Teams

Hello, for a school we wand to get Photoshop elements. We want to install it on about 5 Computers. Is there a specific Product for Schools? Thanks for the answer. Daniel 

Adobe makes changes to the admin console side that impacts our users and our security policy for the org without any options to centrally disable their changes. Any reach out to adobe is met with off shore support tier 1 or at best tier 2 technicians with little to no understanding of the product or security policy. It would be nice for the thousands of dollars we are throwing at adobe every year to open PDF files that they could at least give us some real USA onshore support with account reps who know what the heck they are doing.  Further, give us admins ways to turn on or off account options centrally in the portal vs bothering our users or our techs to touch each and every PC to make manual changes that at best only hide the security concern adobe is creating.  Hoping someday Microsoft just gives us a solid PDF edititor in Word so we can drop the overly expensive PDF editor all together. 

Hi all,this adobe revamp of the sign-in is confusing to say the least. Two plans that were bought at the exact same time a year ago (Photography plan, Acrobat Pro DC) ended up under different types of ID:s, one under the personal type, the other under the business ID, both of course using the same email address for sign-in.Both are visual under the personal ID, but when I try to look at the invoices for the Acrobat, the search comes up blank. Is there really no way to transfer the Acrobat license to the personal ID, so all programs can be used under one single signed-in account? This is extremely annoying and confusing, logic seems to have flown out the window.

Hi, I'm looking to implement AUSST for a large customer and their preferenece is for a managed cloud implementation rather than a local IIS \ Apache server. I was wondering if the Azure WebApp PaaS offering will run the AUSST server (and is supported).thanks

Hello! I'm trying to sort out our Team Library and running into a lot of issues... 1. Am I right that Folders cannot be shared?2. When we share files/libraries with 'Everyone' in our organisation, it doesn't share with 'anyone' despite this being set up in the Admin console?3. Is there a way to set up a globally shared library? So rather than employees each having personal storage and sharing individual files and libraries, just having one shared storage for the company? Is this available within our current licensing (it's difficult to find this information out)? I was under the impression that this could be done with a Teams license? Any advice you could offer would be gratefully appreciated! Thanks.

I received an email that my teams membership was being cancelled "soon" and then immediately received an email that my admin rights were being revoked.  I logged in to see what the issue is and I cannot see any missed payments, etc. because my admin rights were revoked.  No idea what is going on and there is no chat or phone assistance I can find.  What is going on?  In the mean time, I am looking for alternative software to the Adobe platform because I cannot have my business disrupted like this and not be able to get any answers beyond having to post to a forum!

Why is Adobe CC Cleaner for macOS not wiping ServiceConfig.xml?  Or, alternatively, why is ServiceConfig.xml from a fresh install being issued in a malformed state that causes the Apps tab on the CC Desktop App to incorrectly state that the user is forbidden from self-servicing CC apps? The cloud-side admin settings are correct, as shown in the attached screenshot. Latest version of literally everything on a fresh Mac.  Support ticket: E-000600934 

Hi,  My organization has given access to Adobe creative cloud all apps subscription to me. I downloaded creative cloud app and when I login I see I have access to only few apps. The Vendor says no problem from there end and I checked with IT team they say its licencing issue. Did any one has come across same issue ever? What do I do now?

Hi, I'm drew I running my agency with about 25 professional video editors, [link removed by moderator - please refrain from posting spam links or your account will be banned] I need a License of Premier pro for my agency but don't know how to get it and how to contact support to get a special discount on big purchase.    

Hi,Cannot down load pdf when logged in. That's an issue. Big question is why I have to log in to see an invoice when I'm already loggen in in Admin Console???? Rgds Rita

So, I bought a Premiere Pro subscription on my creative cloud ID, but it's still telling me my "trial has ended" and to "buy now". When I click "buy now", it tell me that I "alreaady own this product". So I'm not sure what I'm paying $20.99/mo for if I can't access the product. Interesting. Already followed the steps on this thread to no avail. If anyone has any answers that actually work so I can actually access the product I'm paying for, that'd be super cool. https://community.adobe.com/t5/download-install-discussions/payed-for-a-plan-but-can-t-access-it/td-p/9880062

Greetings Adobe,Are you doing away with Generic OTP and instead having everyone use "Adobe Account Access"?

Please, tell me how we can get functional command line level access to manage Creative Cloud applications and installs. My wants are relatively basic:Be able to push the Creative Cloud application via MDM (this is possible)Once Creative Cloud is installed on a computer, issue COMMANDS via the MDM to download and install specific applications (we deploy Acrobat, Illustrator and Photoshop by default).  It's not like Creative Cloud isn't already checking to make sure the user is licensed before any of the applications will work anyway.Provide a mechanism to perform MAJOR version updates!!!Allow the mechanism that handles the updates to update itself (why does RemoteUpdateManager stop working completely if it's version is outdated, that's it's one and only job). At this point we won't even try to manage our Creative Cloud installs via our MDM solution because it's too much of a mess, and it really doesn't need to be.

Keep having this happen when installing a package created with the Admin Console. The install COMPLETES SUCCESSFULLY and everything is installed but then it uninstalls itself because it thinks it failed. Below is the relevant section of the PDApp log showing it receiving a windows code 3010 (success but reboot required to complete) and then immediately uninstalling everything. This is happening on brand new installs of Windows 10 (20H2) and other applications install without issue (exe and msi). The full PDApp log is attatched. 04/12/22 15:34:44:899 | [INFO] | | ASU | DeploymentManager | | | | 2680 | Waiting for the async thread to get the task completed 04/12/22 15:34:44:899 | [INFO] | | ASU | DeploymentManager | | | | 1680 | Async thread is completed. Now exiting from function. 04/12/22 15:34:45:047 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2680 | Analytics sent to ingest successfully 04/12/22 15:34:45:050 | [INFO] | | ASU | DeploymentManage

I'm a little frustrated here and could really use some complete, competent guidance.Adobe claims the overwhelming majoriity of their applications are M1 / Apple Silicon-native. This, to anyone with reading comprehension skills, reads as the entire experience can be completed on an M1 Mac. After research, it seems that actually is not the case, since the recommended installation method - the global CC App - does not actually run on Apple Silicon. In an attempt to be clever, I requested an offline package via online chat support, but even that - somehow - still requires Rosetta. I am at a loss as to how a simple installer script has failed this for over a year of Adobe products being "native". I ask someone on the Adobe team to please provide complete technical instructions on how to execute whatever is necessary to get Illustrator (as a direct example) fully and properly installed without the use of the broken installer.[Note that Rosetta is NOT an adequate workaround, steppin

Hola, estoy tratando de recuperar licencias de de dispositivos compartidos, según el tutorial dice que seleccione en (...) del lado superior derecho del perfil que se requieren recuperar las licencias debe salir la opción (Recuperar Licencia), pero me sale solo (Crear Informe). ¿Cambio la consola Admin o se necesitan otros permisos).

We are creating Photoshop Libraries we would like to be able to share securely with our independent contractor freelancers who are not on our enterprose account. We can invite them, they can accept the invite, but from their end they don't see the lirary and from our end it says the invite is still 'pending'. What neother of us receive is any information about why this isn't working.  Can anyone any shed any light on any setting we may need to adjust in order to make this workflow happen? Thank you! -Sam

When I navigate to the cloud icon then click on "Creative Cloud Web" it results in a Page isn't working error. As far as I recall, yesterday this was working fine. 

I created a new user in my Teams account through the add license process, and there was no option to add the first and last name. I figured I'd be able to add later in the users panel. Instead, there is/was '[None]' and no option to edit. So, I deleted the account and recreated it adding the names. It just reappeared with the '[None]' again. Naturally, I impatiently deleted and recreated it AGAIN. No dice. So, I left it and told the user to try logging in with the most recent invitation, but they are getting a spinning pinwheel. I have again deleted the account. Is there a period we must wait to recreate an account? Is there a reason Business Teams admins can't change the names of users? Can we not reuse email addresses? Any insight is appreciated.

I have two Macs, both running MacOS 10.5.7: In one, the desktop app is now version 5.7.0.1307. The other Mac seems to be stuck at 5.6.5.58. I have deleted the app (entirely, with Adobe cleaunp toos) and dowloaded the "latest" installer but after install... I'm still at 56.5.58 (!) ... All my other desktop apps seem to be updating as expected, automagically, except for the desktop app. Ideas? Thanks!

I have a question. We have a link that we useto download adobe for our schools. Today it isn't working, and iboss is saying that an error occured while reading the URL. Has something changed recently? We are using the https://www.adobe.com/support/downloads/product.jsp?platform=windows&product=10 link

hi, I have asked my dealer several times to delete a wrong purchase of a license as I own the creative cliud that includes that application.is it possible to delete this purchase?thanks

1. Adobe Acrobat Pro DC console does not have a CANCEL FREE TRAIL button.2. My Accounts -> Plans and Payments  does not have a CANCEL FREE TRAIL button. 3. Customer Service is unavailable with whom I want to ask to CANCEL FREE TRIAL. Itseems Adobe Acrodabt DC wants to keepme hostage and just not let me cancel free trail. It was advestrised that I can cancel my free trail anytime. Need help ASAP. 

been trying to get creative cloud installed on an image for my school and have yet to get it to work. keepgetting error on install. tried clearing temp folder and running creative cloud cleaner. no louck so far error log attached.

My account is through my company on a teams plan. I changed my last name and got a new email address. Instead of changing the email to my account, they deactivated my old one and created a new one for me. But I lost all my lightroom images and presets... can these be recovered? It just happened today. I don't mind paying for a month subscription if that means I can recover everything for export and import it to my new account after.