Enterprise & Teams

Hi, i've been using a "subscription cards" from an online payment service (Spendesk) : You specify an amount and every month, the cards can be debit of that amount. It's working for a while.But this month, the payment didn't pass. I've read something that "fakingly" updating payment method from adobe can relaunch the payment, which i did. And indeed i see from spendesk my actions, but none seems to pass correctly (the due amount isn't 1€ ofc):- I've read this on the Spendesk Support documentation about that issue : the transaction may have been cancelled because it was an authorization request made by the supplier from whom you purchased the product. This request is a one-off debit, made by the merchant to check the validity of your card. Once the request is cancelled, the money will be released on your account. The e-mail you received notifies you to keep you aware that the related funds are back on your account.https://helpcenter.spendesk.com/en/articles/4107267-your-payment-was

I'm part of a team that subscribes to Creative Cloud. I have an odd issue where when I log into my account online, it keeps coming up that I'm on a free planI log out and then back in again online and it corrects it. But then seemingly at random it will default back to the free plan again. I can have 2 web pages open at once, one saying I'm a paid subscriber and the other that I'm on a free trial. The 2 pages have the same email address, the paid one says my company name (with it's logo), the 'free plan' one says 'personal account' with the generic Adobe logo. The Creative Cloud app is unaffected and I don't have any issues with actually opening any apps, they launch as fully paid versions. The only issue is with Adobe Acrobat where when I try edit a PDF an error box comes up saying that 'that feature isn't available in the free trial plan' or something like that.I try again and after the 3rd try it lets me edit the PDF. Is there anything I can do abo

I got the creative cloud subscription. After completing it I saw that I had used the wrong email. I don't have a password for them. How can I change the email or delete the account so that the money is not withdrawn? 

I have a business account associated with my email address, which I use with Login with Google. However, I am currently finding that when I login to this, it switches to a free account under the same email address and I get the attached error message. The card details on my business account have been updated, so perhaps its the change in card details, or perhaps because of typing in the address rather than using Google Login? Please help as I can't work

I can't see where to cancel a product. We have photoshop, we removed the user so it says 0 of 1 licenses used. If this put charges on hold we could leave it until we need it in future, if the monthly charge still carries on, how do I cancel the product?

Adobe should shut its doors due to its beyond lousy customer service. I'm a small business owner (maybe thats the problem). Have an Adobe license. 6 months. 30+ phone calls. My IT team calling. Problem not resolved. Customer disservice team friendly, absolutely not effective. Different department for each question. Transferred innumerous times. Disconnected too many times. Dont know who to turn to. Problem is not many competitors. Just like other quasi monopolies, customer service ignored. 

Our contract owner left the company and I am unable to change to my account.  Need access for our company and your help page is useless.  Sends me in circles to see data that doesn't appear on the pages you send me to.  How can I get his changed?

Hello allI'm unable to login using my school credentials on my iPad. However, this works just fine on my windows pc. Has anyone seen this issue before? Please help.

Hello, for a school we wand to get Photoshop elements. We want to install it on about 5 Computers. Is there a specific Product for Schools? Thanks for the answer. Daniel 

Adobe makes changes to the admin console side that impacts our users and our security policy for the org without any options to centrally disable their changes. Any reach out to adobe is met with off shore support tier 1 or at best tier 2 technicians with little to no understanding of the product or security policy. It would be nice for the thousands of dollars we are throwing at adobe every year to open PDF files that they could at least give us some real USA onshore support with account reps who know what the heck they are doing.  Further, give us admins ways to turn on or off account options centrally in the portal vs bothering our users or our techs to touch each and every PC to make manual changes that at best only hide the security concern adobe is creating.  Hoping someday Microsoft just gives us a solid PDF edititor in Word so we can drop the overly expensive PDF editor all together. 

Hi all,this adobe revamp of the sign-in is confusing to say the least. Two plans that were bought at the exact same time a year ago (Photography plan, Acrobat Pro DC) ended up under different types of ID:s, one under the personal type, the other under the business ID, both of course using the same email address for sign-in.Both are visual under the personal ID, but when I try to look at the invoices for the Acrobat, the search comes up blank. Is there really no way to transfer the Acrobat license to the personal ID, so all programs can be used under one single signed-in account? This is extremely annoying and confusing, logic seems to have flown out the window.

Hi, I'm looking to implement AUSST for a large customer and their preferenece is for a managed cloud implementation rather than a local IIS \ Apache server. I was wondering if the Azure WebApp PaaS offering will run the AUSST server (and is supported).thanks

Hello! I'm trying to sort out our Team Library and running into a lot of issues... 1. Am I right that Folders cannot be shared?2. When we share files/libraries with 'Everyone' in our organisation, it doesn't share with 'anyone' despite this being set up in the Admin console?3. Is there a way to set up a globally shared library? So rather than employees each having personal storage and sharing individual files and libraries, just having one shared storage for the company? Is this available within our current licensing (it's difficult to find this information out)? I was under the impression that this could be done with a Teams license? Any advice you could offer would be gratefully appreciated! Thanks.

I received an email that my teams membership was being cancelled "soon" and then immediately received an email that my admin rights were being revoked.  I logged in to see what the issue is and I cannot see any missed payments, etc. because my admin rights were revoked.  No idea what is going on and there is no chat or phone assistance I can find.  What is going on?  In the mean time, I am looking for alternative software to the Adobe platform because I cannot have my business disrupted like this and not be able to get any answers beyond having to post to a forum!

Why is Adobe CC Cleaner for macOS not wiping ServiceConfig.xml?  Or, alternatively, why is ServiceConfig.xml from a fresh install being issued in a malformed state that causes the Apps tab on the CC Desktop App to incorrectly state that the user is forbidden from self-servicing CC apps? The cloud-side admin settings are correct, as shown in the attached screenshot. Latest version of literally everything on a fresh Mac.  Support ticket: E-000600934 

Hi,  My organization has given access to Adobe creative cloud all apps subscription to me. I downloaded creative cloud app and when I login I see I have access to only few apps. The Vendor says no problem from there end and I checked with IT team they say its licencing issue. Did any one has come across same issue ever? What do I do now?

Hi, I'm drew I running my agency with about 25 professional video editors, [link removed by moderator - please refrain from posting spam links or your account will be banned] I need a License of Premier pro for my agency but don't know how to get it and how to contact support to get a special discount on big purchase.    

Hi,Cannot down load pdf when logged in. That's an issue. Big question is why I have to log in to see an invoice when I'm already loggen in in Admin Console???? Rgds Rita

So, I bought a Premiere Pro subscription on my creative cloud ID, but it's still telling me my "trial has ended" and to "buy now". When I click "buy now", it tell me that I "alreaady own this product". So I'm not sure what I'm paying $20.99/mo for if I can't access the product. Interesting. Already followed the steps on this thread to no avail. If anyone has any answers that actually work so I can actually access the product I'm paying for, that'd be super cool. https://community.adobe.com/t5/download-install-discussions/payed-for-a-plan-but-can-t-access-it/td-p/9880062

Greetings Adobe,Are you doing away with Generic OTP and instead having everyone use "Adobe Account Access"?

Please, tell me how we can get functional command line level access to manage Creative Cloud applications and installs. My wants are relatively basic:Be able to push the Creative Cloud application via MDM (this is possible)Once Creative Cloud is installed on a computer, issue COMMANDS via the MDM to download and install specific applications (we deploy Acrobat, Illustrator and Photoshop by default).  It's not like Creative Cloud isn't already checking to make sure the user is licensed before any of the applications will work anyway.Provide a mechanism to perform MAJOR version updates!!!Allow the mechanism that handles the updates to update itself (why does RemoteUpdateManager stop working completely if it's version is outdated, that's it's one and only job). At this point we won't even try to manage our Creative Cloud installs via our MDM solution because it's too much of a mess, and it really doesn't need to be.

Keep having this happen when installing a package created with the Admin Console. The install COMPLETES SUCCESSFULLY and everything is installed but then it uninstalls itself because it thinks it failed. Below is the relevant section of the PDApp log showing it receiving a windows code 3010 (success but reboot required to complete) and then immediately uninstalling everything. This is happening on brand new installs of Windows 10 (20H2) and other applications install without issue (exe and msi). The full PDApp log is attatched. 04/12/22 15:34:44:899 | [INFO] | | ASU | DeploymentManager | | | | 2680 | Waiting for the async thread to get the task completed 04/12/22 15:34:44:899 | [INFO] | | ASU | DeploymentManager | | | | 1680 | Async thread is completed. Now exiting from function. 04/12/22 15:34:45:047 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2680 | Analytics sent to ingest successfully 04/12/22 15:34:45:050 | [INFO] | | ASU | DeploymentManage

I'm a little frustrated here and could really use some complete, competent guidance.Adobe claims the overwhelming majoriity of their applications are M1 / Apple Silicon-native. This, to anyone with reading comprehension skills, reads as the entire experience can be completed on an M1 Mac. After research, it seems that actually is not the case, since the recommended installation method - the global CC App - does not actually run on Apple Silicon. In an attempt to be clever, I requested an offline package via online chat support, but even that - somehow - still requires Rosetta. I am at a loss as to how a simple installer script has failed this for over a year of Adobe products being "native". I ask someone on the Adobe team to please provide complete technical instructions on how to execute whatever is necessary to get Illustrator (as a direct example) fully and properly installed without the use of the broken installer.[Note that Rosetta is NOT an adequate workaround, steppin

Hola, estoy tratando de recuperar licencias de de dispositivos compartidos, según el tutorial dice que seleccione en (...) del lado superior derecho del perfil que se requieren recuperar las licencias debe salir la opción (Recuperar Licencia), pero me sale solo (Crear Informe). ¿Cambio la consola Admin o se necesitan otros permisos).

We are creating Photoshop Libraries we would like to be able to share securely with our independent contractor freelancers who are not on our enterprose account. We can invite them, they can accept the invite, but from their end they don't see the lirary and from our end it says the invite is still 'pending'. What neother of us receive is any information about why this isn't working.  Can anyone any shed any light on any setting we may need to adjust in order to make this workflow happen? Thank you! -Sam