Enterprise & Teams

I want to have adobe captivate and adobe creative cloud under the same enterprise profile so I don't have to be switching profiles when moving between apps.  

Hello. Our company is growing and has moved to a business account. In order not to lose the links with the assets linked to the libraries of our personal account, we want to change the owner of a library (indeed the copy of a library causes the loss of links). Several tickets have been opened in the past about this issue but none of them clearly answers the problem. Some Adobe employees even announced to develop this feature very soon but we still can't find a way to fix it. My question is simple: how to change the owner of a library? If it's still not possible, when will the feature be developed?Thanks to you

Hello, Is there a way to turn off auto-updates for all users on a computer? I noticed that when I turn off the auto-updates in CC app on my user account, it is turned back on for another user on the same computer. This is important so that another admin of the computer does not run the updates for the machine.

Hey Adobe Community, Recently I deleted a user from the admin portal. He had a creative cloud license with quite a bit of data backed up to it via the cloud. So before removing the user from our portal, I went ahead and transferred the rights to all the the files he had stored to the cloud over to someone else. It seemed like the transfer was all going accoring to plan but out of the 200GB that needed to be transferred over, only several MB ended up being transferred. If Adobe mentioned that all his files were going to be transferred, why did only a really small amount of files get transferred? Need help as those files were quite important.  Thanks

Every time I try and open the CC Hub, I get an error message that says "You've been signed out" "Please sign in again to continue using Adobe Apps." Whenever I click it, there is no signing in, the error literally just pops up again, that's all that ever shows up on the app. It just keeps going OVER AND OVER AND OVER AGAIN! I have tried:- Uninstalling the CC Hub with both the uninstaller and the Adobe cleaner.- Changed/deleted the OOBE and AAMUpdater folders-Changed the permissions of the SLCache, SLStorage, and Adobe PCD folders-Checked my Antivirus-Made sure the settings for the credential manager are correctThese are all of the solutions I could find in both the Forum and Adobe's website. Info: Windows 10, Ryzen 7 1700X, 16GB RAM, GTX 1060 (if that matters at all)A potential other effect is that I was logged in on my high-school account, which my highschool then deleted the email and SSL for when I graduated, which was when the problem started. (I have a year of Adobe CC that I

How can you turn off the Activation emails that are sent to the users? Our users are set up so that they don't need to login to access their license. This is only causing confusion with my users. 

I'm in the process of creating software restriction policies (via GPO) on all our company computers, but when enabled the Creative Cloud Desktop now seems to not want to get past "Loading Creative Cloud".By default our policy is to not allow the user to run software unless explicitly whitelisted by us. For Adobe Creative Cloud, we have whitelisted the app and the following directories: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot%%HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir (x86)%%HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir%%USERPROFILE%\AppData\Local\Adobe%USERPROFILE%\AppData\Local\Temp%USERPROFILE%\AppData\Local\Temp\CoreSync.dll_TEMP%USERPROFILE%\AppData\LocalLow\Adobe%USERPROFILE%ProgramData\AdobeC:\Program Files (x86)C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll I'm aware some of them are redundant, but still the application won't load. If I ru

I'm in the process of creating software restriction policies on all of our company computers, however Creative Cloud Desktop now seems to not want to get past "Loading Creative Cloud".By default our polocy is to not allow the user to run software unless explicitly whitelisted by us. For Adobe Creative Cloud, we have whitelisted the app and the following directories: %HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRoot%%HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir (x86)%%HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ProgramFilesDir%%USERPROFILE%\AppData\Local\Adobe%USERPROFILE%\AppData\Local\Temp%USERPROFILE%\AppData\Local\Temp\CoreSync.dll_TEMP%USERPROFILE%\AppData\LocalLow\Adobe%USERPROFILE%ProgramData\AdobeC:\Program Files (x86)C:\Program Files (x86)\Common Files\Adobe\CoreSyncExtension\CoreSync_x64.dll I'm aware some of them are redundant, but still the application won't load. If I run it as administrato

Switching between different user accounts in the CC application should become easier and more comfortable. The profiles of different users on that computer should be saved in the application (and Adobe website) so we can quickly switch between them. Services like Google, Gmail, Playstation, Windows, Office, Chrome, Twitter and others all show the same practices how to solve that - see attached mockup.

I am on Adobe Sign Pro free trial. I don't see Digital Signature option under Signature Fields. According to: Use digital signatures (adobe.com).  It says The admin needs to enable it under Account > Account Settings > Digital Signatures. But our admin console doesn’t have account setting option. Maybe because we only have the trial version? Just want to make sure the paid version does have Digital Signature option so our user can request digital signature. Thanks

I am a university student who joined the adobe creative cloud all apps plan. Whenever I try to open an application like Aftereffects, Illustrator or any other this pop up shows up. I even talked to customer support and they couldn't help either.  

Hi, I work for an organization where they gave the creative cloud account. I want to pause the sync of them & want to do my personal works on that during weekends. Later after finishing up the work. I just want to re enable the sync but it should be completely non traceable of my previous personal works. Ps. This is macbook they gave for working.

As a "thank you" to loyal customers paying for subscription for years you get nothing. However new customers who have not yet invested a dime to Adobe's services get 40% off the first year. I don't think this is fair and makes me feel like you don't value your existing customers and only want to hoard new ones.

I am trying to move my projects through from Personal Profile to Business profile and cannot seem to find the Get Link button on the top of the list. It only has a share button which opens a modal to share the projects with people  while i want to move them onto my Business Profile. I followed the steps as it says at the adobe page but i am stuck at step 3. Can you help?

I have an enterprise account associated with a specific employee's e-mail address. That employee was terminated. I attempted to reset the account's password, to access the account. However, the MFA associated with the account is tied to the terminated employee's cell phone.  Is there some way to reset the password without access to that cell phone? Thanks in advance. 

current state:50+ Mac users on various builds of Adobe apps under Enterprise licenseusers were installed/setup via Adobe Admin build process, locally installed goal state:build via Adobe Admin deploy via managed packages in ARD questions:will the user end up with two of every app?how to keep user's InDesign workspace, app preferences while doing cutover? Thanks in advance for you expertise!  NB

When I try to open any apllication it says " Sorry, your sign-in doesn't match the IP range of your assigned lab. Please contact you IT Administrator." I couldn't figure it out why. I deleted all of the Adobe Files and installed again. But it still giving the same error. Can you please help me?

Adobe randomly added a "personal" account to our main account. I reached out twice to make sure we didnt have to do anything with it and was told it was fine.... then it expired and now all my CC libraries and cloud docs are locked to the wrong account. I'm being told to manually move them, but we have over 100+ files.. Does anyone know a way to move these faster than one by one? Honestly a little dissapointed in adobe for dropping the ball here...

Hi, i have a problem with synchronizing in adobe CC. It says i cant synchronize because some of the files are open, but they arent, i dont have one file linked to that file open, and no other adoeb programs are open accept CC.Help...!Anyone else who has had this problem? 

Hi guys, would appreicate some help.   Is there any easy way to install Creative Cloud site-wide?     

According to a recent chat with the Adobe Twitter team, I have 2 active teams accounts under the same email address and also individual plans. I must admit, the online Adobe dashboard confuses me. I'm hoping someone from Adobe can help me understand what's going on here and why I have multiple plans. I get a different story from the live chat help every time I speak with them and never seem to get anywhere.

Ich arbeite mit Indesign. In der Firma wurde allgemein von Kreditkartenzahlung auf Paypal umgestellt. Das habe ich auch bei unserem Adobekonto gemacht. Allerdings wird das Abo nicht - wie verkündet - automatisch verlängert und es scheint nach wie vor die Meldung "Die Zahlung Ihrer Lizenzen ist überfällig" auf.Was kann ich noch tun? Den Anweisungen vom Support bin ich bereits gefolgt, es ändert sich aber nichts. Habe ich was übersehen?Danke

Hi all   I have a license through work, administrated by my Director.   I'm getting a payment error but he says it's all paid, and in fact he and others have licenses which are all fine.   Any ideas as to what might be going wrong? I get the error signed into mh Personal profile which is what I always used, but not when I sign onto the company profile.   Only issue with that is, I can't use Adobe Sign through the company profile (another unsolved issue on here!) so I need access to my Personal profile.Thanks in advance for your help!

매월 자동 결제를 진행하던 중 카드가 변경되어 결제 카드를 변경하였으나 결제가 되지 않아서 재결제 요청 드립니다.

I have a personal account and a business account under one email address. My creative cloud library is found on my personal account which is now unlicensed so I cannot access the library. If I renew my license, share the library (maybe export/import?) from the personal account to the business account, will I still have access to the library after the personal account loses its license?  Is library sharing permanent? If the main account that shares the library is deleted, what happens to the library that