Enterprise & Teams

Many members on my team are running out of storage with seemingly nothing in their Creative Cloud folders. In looking around the forum it is mostly suggested you can manage things by going to the "Storage" tab. But, I don't have that tab. I am the Admin for our Adobe Creative Cloud subscription. 

Hello, our organisation has approx 200 users that use licensed applications from adobe cloud. I'd like to know if there is a model with Adobe cloud where SaaS applications that have a downloadable client software are available to the licensed user without requiring us to create package every time and deploying that package to user devices? I believe there are methods that rights can be elevated in the background to white list apps and locations to allow installation which are invisible to the end user.

I am in a DevOps group who maintains a machine for a Visual Design team at our company.  I would like to codify creation of this machine.  I need a way to programmatically install Adobe Creative Cloud to do this.  Does anyone know of a document that explains how to do this?

Adobe is only reading my personal profile, not my business profile which has access to Acrobat DC. So now l cant use all of the features that l'm paying for, How do l get my computer to read my business account?

It looks like the 23.0 release of Photoshop for Mac has roughly doubled in size and is now over 5GB.This is a problem for us as we want to use a deployment system that has a 5GB limit.After unzipping the package files for both Windows and Apple Mac, I noticed that the Windows package is nearly half the size.After drilling down through each unzipped package I noticed that the Apple Mac Photoshop installer has two 'Core' zip files. One called 'AdobePhotoshop23-Core.zip' (1.7GB) and the other called 'AdobePhotoshop23-Core_stripped.zip' (1.5GB) is it maybe that the 'AdobePhotoshop23-Core_stripped.zip' version should have been removed by Adobe before being uploaded to the packaging server? Seems strange that a program would double in size in such a short time.

Hi all, I have personally paid for an Acrobat Pro account for work but we recently got a series of Team plans. I transferred my data over and cancelled the payment on my personal profile. When I log into my Team profile, I am unable to request signatures and get the "Authentican failed" notification.  I also noticed that my file history does not seem to have transferred, and I worry this may be related. The Team profile should have the exact same utilities as my personal profile. Is there another step I need to take with my Team profile? 

Im an admin who no longer needs Acobat. How can I move my licence to a new user ive setup.Thanks

Prompts to login but nothing display for me to enter any login detials!After clicking sign in,  it will be forever freezing at this screen. HELP.

Hi,Starting June 30th, 2022, Microsoft will end support for ADAL and Azure AD Graph and will no longer provide technical support or security updates. Update your applications to use Microsoft Authentication Library and Microsoft Graph API - Microsoft 365 Developer Blog Adobe Identity Management came up in our overview of apps still using this endpoint.Is there any action required from our side?

When I create a new user, it only asks for the email address.   After it's created, I'm no longer able to add the user's First and Last name.   I can't find a way to edit it in the admin console and when I submitted (twice) a CSV file with the change, I get an email that the user edit is complete, but when I check in the admin console, it still shows as [none].   If this is broken, please fix.  If it's not, where do I change the user's First and Last name?

I can't find a way to add licenses to my account. Clicking on the Add Product button in the Overview page of my Admin Console, I reach a page where I can't do anything (see attachment). The search box does not work, and no other action is possible. I tried the same procedure using both Chrome and Firefox.

Hi All,When Installling the latest indesign server version (2020) on a windows 2019 server, I am getting the error "Your browser or operating system is no longer supported. You may need to install the latest updates to your operating system"The server has IE11 installed  on it . I am not sure how to resolve this. I have already tried the option to update the registry with the entries provided in the adobe website and restarted the server.link: https://helpx.adobe.com/x-productkb/global/update-operating-system-and-browser.html#fix-error But that does not resolve the issue. Please advice.

Animate shows that it is on trail that already expired when I install creative cloud for enterprise license. I  have 51 licenses for Creative Cloud for Enterprise which supposed to include Animate license but it give a note that it is on trail. The subsciprtion expires on Jan. 31, 2022.

I see lots of posts on this since November anyone have a work around for this problem.  I did see on post mentioning kb KB3020369 and  KB3172605 as possible solutions. That did not work for me.   12/19/16 16:49:58:554 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Sanitizing data for product-'Project Felix' 12/19/16 16:49:58:554 | [INFO] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | HD Packager Version-'0.0.136' 12/19/16 16:49:58:554 | [FATAL] |  | HDSetup | HDPIM | ApplicationManager |  | HDPIM | 5828 | Sanity check for installation failed. Current OS version 6.1.7601 doesn't satisfy min OS requirement 10.012/19/16 16:49:58:556 | [FATAL] |  | HDSetup | HDPIM | WorkFlowManager |  | HDPIM | 5828 | Error occured in install product workflow with error code 190 error message 12/19/16 16:49:58:886 | [INFO] |  | HDSetup | HDSetup | AppContext |  | HDSetup | 4360 | Exit Code: 190

Перестал запускаться Photoshop, пишетНе удается проверить статус вашей подписки.Срок действия подписки на Photoshop истек.Подписка была продлена, подскажите что делать.

Hey team! I'm trying to change the Asset settings to my organizational account and I can't find it (In the Admin Console, navigate to Settings > Asset Settings.) Can you please advise what can be the problem?    

I am on very fast connection and Premier Pro PKG is taking forever (on 3% after ten minutes) this is not my network issue this is Adobe throttling its bandwidth.  We pay BIG money for this and Adobe are holding our software to ransom. Poor show Adobe. We have a few hundred licenses worth a fortune and for what? A very very long wait to download just one app. THIS IS NOT AN ISSUE WITH OUR NETWORK we are on one of the fastest connections in the UK.  

Hello, we are currently using the adobe business solution where we have up to 6 people logging on and off  2 licenses... ideally we keep the 2 identities/licenses the same (i.e. linked to those emails and names exclusivily) but expand the number of users that can maintain a login on that identity/license. Can this be achieved?If not, can we setup more licenses but with the same email address? Or must each license have it's own identity/email etc. Thanks, Nick

Am I able to monitor my employees files while they are using the CC Apps while working from home? Can I see if they are working on work related files or personal files. Thanks?

Bonjour,Est-il possible d'utiliser la licence d'Adobe sur 2 ordinateurs simultanément sachant que je n'utilise pas les 2 en même temps ?Et si oui comment le faire ? MerciDavid

 Еvery time we purchase a new product, adobe partners create new accounts for us, although I enter the same data and email.To manage, you have to jump from account to account. And this is due to the fact (according to the sales manager) that adobe has a working scheme so that by purchasing and activating one adobe product, you can buy the second only for the remaining period of use of the first product.And since the license is sold by default for 12 months, upon purchase you are offered to either return the difference and reduce the term of use, or register a new account as us every time.  

Hi there! I recently merged accounts to join a larger corporate account. When I sign in to the old profile I do not see access to any of my files or CC libraries.  Can you please grant me temporary access so I can back-up these lost files and libraries.  

Hello, so I'm trying to install an app via my school account, and previously signed in with my personal account on the Creative Cloud manager. Now it isn't letting me sign out or change to my school account, which in turn doesn't let me install the app. What do I do?

My personal CC # changed.I updated it in your system on November 30th.I have five notices now of failed payments.The payment is in "preauthorization" mode with my bank - the hold expires on Friday.Now, when I log into my Adobe account, there are no orders, no invoices, no activated devices.I have already made four payments.It looks like you placed my account into an "Enterprise Plan."I'm just a teacher with one account. We don't use an Enterprise Plan in our school district.Please advise ASAP. Thanks!

We're having persistent issues with our Teams subscriptions and it seems almost impossible to get any support from Adobe. Thus far, I've been bouned around at least 8 different poeple and three different support teams in chat sessions that have gone on for hours, and three different time windows have been scheduled for a callback - every single one of which the support people have missed. But instead of calling me at any of the agreed times spanning multiple days, the support muppets decided to call me at 5:05am local time ... and then follow that up with another support call at 6:58am local time. I presume this is because these lazy ineffectual idiots can neither read their watches nor understand timezones ... and they think Adobe's customers are prepared to wake from a deep sleep at times that happen to be convenient for underskilled Help Desk staff. Now, the solution to this has traditionally been to call Adobe's support phone line - which the telco informs me has bee