Enterprise & Teams

Hello! My school district gives Adobe Creative Cloud out to all the students in the district, but when I opened up Premiere today, instead of just working normally, it said "Start Trial" Did my district stop paying for Adobe Creative Cloud? What changed?

Hi there,  I have recently started recieving an error message when trying to sync, stating my files wont sync becasue the owner of the files has exceeded their storage quota. As this is a shared folder, all the members of my team have checked their storage and we have all barely scrached the surface, yet I am still receiving this message.  I have tried all the useual fixes (turn it of and on again, sign out then sign in again, restart, re-install app, etc) but this continues to happen and it is very frustrating and becoming a huge timewaster.  There is about 50 files that it is refusing to sync but I don't know how to fix it.  My boss also spent a decent amount of time with someone on support but they didn;t have any solutions either.  Please help! 😕😕 

Dear Team,we are facing a license issue on adobe document cloud ;One user id was created in the admin panel and assigned as a user. Still, the user profile shows buy or trial version use 7 days,is there any change in licensing pattern, or please provide the correct solution to resolve the issue.As the admin panel is showing 30 licenses, and we have assigned 5 users. I have dropped the voice message also on 09/09/2021.please provide the support on priority.Can we create a user in the admin panel and assign it to access the application before using it as current access. 

Hi all, We recently purchased a license for one of our users but despite it being assigned to the user through the Team it doesn't show up for them and they are stuck in an expired trial mode. Reaching out to sales did not solve anything and other support such as chat yields nothing (endless waiting to be transfered to an expert) and the phone support is simply impossible due to bad English and bad quality phone lines. We are now missing one active workstation and this is hurting our productivity.Any other tips on how to proceed? We are kind of desperate.Thanx!

I've never had so much trouble with an adobe update before. This new admin console is horrible. All my users are confused because it takes them to a personal account when they need to be in the teams account. or some users end up in their teams account but all their files are gone because adobe put them in their personal account. They are licensed the software they need but the adobe screens keep asking them to purchase plans, and not just in their personal account either. Everywhere. I even logged in as them and it took 30 minutes of trying to get it to download adobe cloud without asking me to buy a plan.  I need my users to not have ANY ACCESS TO A PERSONAL ACCOUNT USING THEIR WORK EMAIL ADDRESS. They should have one and only one account and ALL FILES  need to be in that account. Everything they do using their work account belongs to the company. none of it is owned by the employee. I want all the files moved back into my teams environment and the personal account opt

I am admin on my companies Adobe account.  Many users this morning are complaining to me that they are being prompted to log into Adobe and then they are being prompted to enter their DOB.  This Personally Identifiable Information and most of our users are refusing to provide that information as it is not needed for them to conduct business and use Adobe DC.  I called customer service and was told it had to do with the business migration of our account and that anyone who did not provide a DOB when their user account was initially set up is being prompted to provide it now.  This is not acceptable.  There should be another means by wich Adobe can track and identify users other than using PII.  Please advise.  

Hello,We have a subscription issu with Acrobat Pro DC, the user´s get a error message that the license has expired but the subscription period is active. What could be the issu? Thanks in advance,Valentino 

So the latest update of the "Adobe Account Access" App still lacks support for schools and enterprises.I work in a college and anyone else here that may do the same will understand the pain with students and staff with passwords - When will Adobe be supporting these accounts using their own app? 

Is anyone else having trouble assigning an product to a group via the admin console?  Everytime I try to assign the Creative Cloud All Apps to a group, it gives me an error message saying that "the backend system is not available, please check the services and try again later."

I need to cancel my adobe premiere suscription is almost imposible to find this option. Support doesnt work in weekends. 

I sign into Creative Cloud, try to access Acrobat, and get to sign in again, and again and again. Any click on any function in Acrobat, or Illustrator and I head back to sign in. I have tried to use the Google sign in as well as the direct sign in with UserID and password I have tried all the things listed in the community forum for this Total frustration.  

I bought the adobe package for my school but i already had creative cloud installed from my former studies.  Now i logged in with my new account but it says i still need to pay to use photoshop, indesign and other apps.  How can i fix this without paying for yet another package?

I had some previous versions of Adobe applications installed, and can't uninstall them, even with Adobe Creative Cloud Cleaner Tool, simply they didn't appear listed (All).In Windows 10> Configuration> Applications & Features, are listed but when I try to uninstall any previous version (2018, 2019), thows an error window: Specified product is not installes in your machine. Please quit installer and start over Any idea?Please, the security departament of my company is urging me to uninstall some of tha applications due to vulnerability problems P.S.: Watch the attached video maybe helpsThanks

After setting up the OIDC, and SAML with Azure. I ran into a little bug with sync, so I double checked my configuration in Azure with the recommended settings but when I initiate the sync via "Settings" Tab in Adobe Admin Console I get "Something went wrong. Please retry."

Can we ever recover a web property which is accidentally deleted in Adobe Launch ? 

Hello, I cannot update Photoshop and Illustrator using Creative Cloud Desktop. Dreamweaver, InDesign, Audition & Incopy were updated, while PS and AI abort with error 403.When uninstalling PS and AI, they can't be reinstalled either - error 403. No firewall & no proxy in between. All solutions offered by Adobe do not work.... RegardsJens (Admin)

Hi, I have access to two accounts, the first is my business user who has an acrobat pro dc license assigned and the other is our adobe admin console user that we use to assign licenses but has no license itself.  I recently got a new laptop and I am setting it up.  I installed Creative Cloud Desktop app, but I was obviously logged into my admin user at the time as thats the user it has logged me on.  I cant seem to swap over to my normal user. I am running Windows 11 Enterprise Insider Preview - 22449.1000 but I dont beleive this is the issue. Have tried:- Ensured I am logged into the website as my regular user before any of this- tried Sign out of Creative Cloud, click Sign In when the dialog pops up and it just sits trying to connect.  Latest message is to either restart the computer or relaunch the app.  Have tried both multiple times- Uninstalled all Adobe apps using add or remove programs- ensured i was logged into regular account on website

Soy de MEXICO CDMX Quisiera saber si la unica forma de pago para adquirir las licencias es mediante una TARJETA DE CREDITO No se puede hacer de otra forma , talvez una tranferencia con alguna cuenta bancaria ? o mediante algun pago en pay pal ? 

There is an overview of storage in the Admin Console, which shows how much users have stored in individual user folders. When I check with users who have been reported using a large portion of the storage space, no one knows where to find the reported storage. How can users find the information that is reported stored? 

I am unable to see the folder and unable to create under below path.Tools > Cloud Services > Data Sources.I have followed the below steps:To configure the folder for cloud service configurations:1.Go to Tools > General > Configuration Browser.   See the Configuration Browser documentation for more information.2. Do the following to enable the global folder for cloud configurations or skip this step to create and           configure another folder for cloud service configurations.   a. In the Configuration Browser, select the global folder and tap Properties.   b. In the Configuration Properties dialog, enable Cloud Configurations.   c. Tap Save & Close to save the configuration and exit the dialog.3. In the Configuration Browser, tap Create.4. In the Create Configuration dialog, specify a title for the folder and enable Cloud Configurations.5. Tap Create to create the folder enabled for cloud service

Hey all, I have just bought a creative cloud licence for all apps. I downloaded it as the program told me, I assigned the licence to myself, and in the cloud, I can see all apps, but only have the option to try or buy, but I already paid for them all. How do I download the desktop apps and how does it recognise I bought a licence? Thanks in advance, Jennifer

My colleague was trying to merge 3 PDF. One of it has digitally signatures.After the combining of PDF, the signatures disappear.Is this a security issue?Anyway to combine and still keep the signatures?

One of our enterprise users had his old Acrobat license expire so in the Adobe admin console I gave him permissions to our Adobe CC enterprise apps and after he recieved the "Acess is granted" email and he proceeded to install the newest version of Acrobat DC, but now when he attempts to open the application it gives the message: "Sorry, this product doesn't seem to be licensed." His OS is Windows 10. It seems that it is somehow stuck on the old licensing perhaps?

Greetings,We currently have multiple labs where we've deployed CC 2021 using our Shared Device License.  All is good with the exception of Lightroom.  When launched - it's show a red banner at the top stating the trial period has ended, and it needs to be purchased.  It appears that when I create the SDL deployment package, that Lightroom is indeed included in our HED licensing.  Am I wrong, and we are not licensed for Lightroom?  I also attached a screenshot of the trial prompt.Regards,Matt FendleyUniversity of Houston - Clear Lake

Hi, We created 2 packs including the 4 for Substance products.1 pack with Substance_Shared_Device_Licensing and 1 pack with Substance_Named_User_LicensingThe Shared Device Licensing is working well but the Named User Licensing is popping a 30 days try-out...Anybody have any clues.Thank you.