Enterprise & Teams

Users account worked fine until she travelled out of the country and now cannot log in to the Adobe app.What can we do to resolve this? 

It's literally impossible. Twitter support tells me to contact support via Admin console menawhile I don't even have this button there. ' Real help from real people ' - right, just a cycle of clcicking through basic FAQs that lead you back to the same button you started with. I hate this so much, you don't even know.

플랜 신청한게 있는데 취소하고 싶은데 어떻게 해야하나요??

Hi, I am not able to gain access as an administrator so I cannot assign a license to our team member. The help button says we should contact the administrator but we don't have one anymore. We purchased a monthly plan and received a confirmation email but I don't see the new plan subscription when I sign into our account.    

I have made a subscription for one year, with monthly payments. I have barely used the product, so I haven't been paying attention to it too much. You have automatically renewed the "contract" when the year has ended and now you are charging me cancellation fee if i want to end the subscription. When am I supposed to end the subscription without being charged fees, since you automatically renew it, on the exact second when the year cycle completes?

HelloI would like to cancel my plan but not sure why I really can't. When I go to my plans the "cancel plan" option doesn't appear. It looks like I have to contact my administrator but once again I can't, I can't go to the administrator panel either since like I said Im not the admin.Every FAQ or help that Adobe provide doesn't really help me. At last I tried to contact someone through the chat but its only for adminsI only want to cancel the plan for the summer since I don't need the apps right now.Thanks

How do I cancel one of them?

I have purchased a new computer and need to activate my license from the old computer. There is no option to deactivate from the old computer.  is ANYONE else as FRUSTRATED as I am with the LACK of contact with Adobe Customer Service?  And I use the term "Customer Service" Extremely loosely!!!  If anyone can help I'd greatly appreciate it.  Email is maa@moyleandassociates.com

Hi Team, I have a concern, I bought 2 Acrobat Standard DC license I only assign 1 license to a user and I had one as a spare to my surprise I found bouth are now used. Is there a way to know when the spare license has been assigned to user and who assigned thne license? Please assist.  Thanks, 

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So i'll be building 20 or so machines with the adobe CC suite for Photographers and AV editors in the next few weeks. I've worked up a build for our WDS/MDT enviroment with little issue but im wondering if i can setup things like "scratch disk will be on d:\FolderA",  "this is the default/starting layout X departments editors use" and so on?Are those settings inside a set config file or reg value that can be replicated\moved onto new boxes?

I'm part of a team of 20 creatives, we build large product catalogues in InDesign (like Ikea or Argos, lots of product images and text on each page). We have one InDesign file for each catalogue page and a series of folders that contain the image links (due to the amount and the complexity of the folder structure we have to use live links, packaging isn't possible). We each take turns working on an InDesign file to avoid syncing errors.Due to slow server and VPN speeds while WFH we switched last year to Creative Cloud, there's been a few issues but this latest one is pretty serious, and we may have to cancel our subscription and look elsewhere if it can't be resolved.For unknown reasons half our team is experiencing syncing issues WITHOUT error messages. Either files appear to sync forever, or the changes they make to files don't show up for others (and vice versa). This is making daily workflow impossible. As a compromise we've had to move back to our incredibly slow server.We've had

It’s a pleasure to announce the next release on our Google Sync roadmap, Add Google Sync to any federated directory, for Adobe’s enterprise customers.   On July 15, 2021, we released an update to the Google Sync feature, allowing customers to add Google Sync to new or existing federated directories configured with ANY IdP. The UI and capabilities of Google Sync will now match what is available for Azure Sync with SCIM, with the exception of group syncing.    The next step in our Google Sync Roadmap is to migrate customers who integrated with Google Sync prior to the July 15, 2021 release to the updated UI so that they can take advantage of the flexibility introduced with Azure Sync with SCIM, including ability to add or remove sync from any federated directory and temporarily enable editing of synced data in the Admin Console. This migration will take place the final week of July, and customers will be alerted via email the week o

갱신기간인데 팀 구독 취소를 원하여 글을 올립니다. 빠른 시일 안에 취소해주시면 감사하겠습니다

Nous souhaitons revoir à la hausse notre nombre de licence "équipe" adobe avec le pack creative cloud contenant toutes les applications cependant il existe deux prestations qui semblent identiques mais qui ont une différence de prix du simple au double. Serait-il possible de savoir les raisons de cet écart de prix svp?

Hello,in our company we have 2 Adobe IDs from LWS.Multiple licenses assigned for each ID with the same End User ID.I would like to transfer all licenses to one of the 2 accounts.How is it possible to do this?ThanksMassimo

We are adobe ressller, we have 3 client that cant access admin console even if they have admin right.

I find Adobe licensing to be extremely confusing.  The device and named licenses terms seem to be saying must be used by schools say they START at hundreds of devices or users.  I am a single teacher at a tiny k-12 school (a total of 5 seniors last year)  I would like to add a video class, but we have no budget, so I would be bringing in my own personal computer, and would be willing to purchase a single teacher license to do so.  The computer will not be used by any other teachers or classes. I'll just skip adobe and use free software if it's a problem, but can I do this, or am I forced to use some licensing structure designed for institutions hundreds of times our size?  This would be coming out of my pocket, and I can barely swing the sub $300 price for the single teacher license. thanks

Before i change my plan i asked the support that i have photoshop license, i want to change it to All apps..., they said no worrise we will only charge you for the "Creative Cloud All Apps", and they charged me for "photoshope" and "Creative Cloud All Apps", and the problem that i can't find any live support to fix this issue, and i want to cancel the team, coz it's just me, and i don't know why did they change my account to team account, coz i don't do that.

HI Team, Is this your cutstomer service this is the 2nd time we are facing with Adobe and no proper support from Adobe, every time you guys are providing help articles which we performed and not helpful at all, they are useless, not sure what changes the developers doing at backend and and after thier changes all the people in the organization getting errors with no fix, No Support No fix last time also no fix was provided got automatically fixed

After trying to open Photoshop CC through the CC desktop app, I could no longer click on anything in the desktop app, everything was unresponsive so I decided to take following steps I've seen in similar posts.- Ran the uninstaller (completed with errors)- Ran the cleaner tool and cleaned everything- Restarted my PC- Checked if there were any Adobe files associated with cc still left, negative- Disabled my firewall- Ran the installer as adminThe installer simply wont even open anymore.

HYA,wie kann ich Lizenzen in meinem Team kündigen, die ich nicht mehr benötige.Ich habe aktuell 27 Lizenzen, von denen nur 14 in Gebrauch sind.Das heisst, ich habe 23 ungenutzte Lizenzen, die ich jeden Monat bezahle.Viele Grüße

Am i correct in thinking that if my company own a license of the creative suite, im not allowed to install this on my own personal computer if that computer is owned by the company?  (this is what ive been told in the past)

Just testing a Mac Mini with M1 processor and trying to build a package with the M1 native InDesign 16.3.x but it's not showing in the choices even though I have selected Mac OS (Apple Silicon) on the packaging page. It's just showing InDesign 16.2.1.Need to build a package with all Apple Silicon native apps. Anyone else not seeing 16.3.x in the packager.If this all goes ok we could be buying M1 Macs for our whole team and I don't want to have to do manual installs on them all. Any help appreciated.

I have been trying to add a seat of InDesign for weeks. I can't just go to the website and purchase it as I need an approvd purchase order first. I'm being told that I must contact my account manager to do that. No one will reply to my requests. Is there another way to purchase Adobe products that actually works? I'm starting to get concerend as we are adding another employee who will need Creative cloud all apps, but I can not contact any sales reps. Can anyone advise on a better method to purchase or alternative software products?