Enterprise & Teams

I've had an account with the full Suite for a number of months now. I am an educator with all credentials and proof of employment up to date...the Creative Cloud was working without issue yesterday, then today when I attempt to open it, I'm at a screen that asks me to trial or purchase the apps that I've already been using (PS, primarily). It looks like the whole Suite has reset, and no longer acknowledges my School Board as an institution or something...?  Access to help was denied as I don't have those permissions...What the $%#?? I pay a monthly subscription, and suddenly have zero access to the applications I've used for years.

Team ( I think) Problem resolved

I have two licences. I need User A to have two devices active and User B to have one device active at the same time. Is this possible? I thought it should be...? 

Hi all,I work in French administration.I'm not allowed to connect my computer to Internet.So, is there any way to register and use Adbe CS 8 off line? Thanks for your help ! 

I am a student representative of the design department at a university located in Korea.We are using an Adobe program. Is there a discount for group payments? And how do you proceed with group purchases even if they are not discounted?

Hi, I want to cancel my team plan as an admin, but i don't know how to do. Can someone please help me?

I have the problem that I can log into the adobe creativ cloud but if I open an app from there im not logged in the app. So I can't really use the app because i can't get into the adobe document cloud and share files there. There is a button where I could log in but if i click on it nothing happens :(.Right now I have the problem in Adobe Acrobat Pro DC but in every other app aswell.Anmelden = log inAnd I'm logged into the creativ cloud but somehow not in the app. Thanks for the help!

Latest Creative Cloud Sign-in page repeated requests to sign in, Win Server 2016 64bit For some reason, the latest creative cloud updated and the sign in page just cycles, I am actually unable to type my username/password, it keeps going into a loop.I also uninstalled the CC completely. rebooted, installed the latest version downloaded from Adobe admin console. Rebooted and it still has the same error...cycles the sign in page. My desktop computers don't have any issues. Is there a conflict running on Server 2016?Here is a video of the issue.https://youtu.be/xaGcz3yAoYQthanks! 

We're using SCCM task sequences to deploy Windows 10 20H2 and multiple applications on our computers.  We created a package for Adobe Acrobat DC 21.1.20135.0 using the admin console.  The package installs perfectly fine when launched manually in Windows 10 (double clicking the setup.exe file) but it fails every time when launched from the task sequence.  The installation of Acrobat DC 19 in the same task sequence works fine. Here's the interesting portion of the log file (full log attached):02/24/21 12:42:54:688 | [INFO] | | OOBE | DE | | | | 3524 | Installing third party payload02/24/21 12:42:54:688 | [INFO] | | OOBE | DE | | | | 3524 | Third party application path:C:\WINDOWS\ccmcache\6\Files\Setup\APRO21.0\Adobe Acrobat\Setup.exe02/24/21 12:42:54:688 | [INFO] | | OOBE | DE | | | | 3524 | CommandLine: /sALL /sPP /re /sMutexTimeout "5" /sl "fr_FR" /msi INSTALLDIR="C:\Program Files (x86)\Adobe\Acrobat DC" EULA_ACCEPT="YES" SUITEMODE=1 OWNERSHIP_STATE=1 LANG_LIST="fr_

Hi! My school bought a new VIP plan instead of renew it, and now I need to recreate all of the Enterprise users, and the domain which belongs to them. My question is, that isn't there any way, to add the new VIP number, to the existing profile?Because, when I go to Admin Console, I can see that now there is 2 organizations on my account.Is there a way, to get all of the users, and set ups, from the expired org. to the new one?Or can I, somehow merge them together? Thanks for your answers

If your Creative Cloud desktop app is displaying the following errors:   Blank white screen Adobe CEF Helper has stopped working   We now have an update available for the Creative Cloud desktop app (v 5.4.2.541), please click on this link to download the patch and install it to resolve this issue.  Admins can create a package that contains the Creative Cloud desktop app from the Admin Console and deploy it to affected devices.  

I think there is a state bug in the way the Creative Cloud app on Mac detects network changes (or not). I was on a network that used proxies and did not use any Adobe apps. I've returned to a different network where proxies are not required. The Creative Cloud menu bar option only now opens up to a screen requesting proxy sign in. Can't exit that screen. There is no option to skip this and just work with creative cloud (I needed to invite someone - quickly - but wasting time). Need to recheck the network status to know if proxies are required or let the user skip this.

HelloI need to manage the way in which the information of my users can be shared in Creative Cloud, in the company we have an Information Security Management System together with Data Loss Prevention Policies and I need to block domains in order to authorize the use of this tool.Regards.

Is it possible to use Education FTE Named license instead of a Device license on a public PC in the school lab? 

Hi, For several days I'm plaged by Adobe Crective Cloud for Desktop that won't start-up. When I open it, a white screen apears and it looks like it keeps on rebooting and rebooting and rebooting, because I keep seeing that the program is loading and the log in window keeps refreshing with a new picture like every second. After give or take 20 times, the window just closes and I can start all over again, with the same result. This is very frustrating, because all apps are controlled from the Adobe CC Desktop tool, and seeing as I can't get in, I can't manage all other apps. For instance, I'd like to install a older version of Photoshop because for some reason the newest version won't work on my PC, but an older version workd perfectly. But I can't downgrade to an older version, because to do that, I need access to Adobe CC Desktop. Please help me out, seeing as I already tried to uninstall CC Desktop several times, but the same thing keeps happening. Thank you.

I am looking for additional information on how the --filterProducts switch works in AUSST Cleanup. I understand that this is where you need to add SAP Codes to retain. Is there an example script showing how to how the SAP codes should be correctly formatted and added?  What will happen if I run the script without the --filterProducts switch?

Is it available to use Named licenses with designated accounts instead of actual user accounts in VM?

 I am having a problem with photoshop, so i deleted photoshop off of my laptop to just re-install it but it is only giving me the update option instead of re-installing it. It is not on my macbook anymore. 

Please can anyone help is there a list of all the Licenced cloud applications release dates so i'm able to match purchase and subscription for renewel's to make sure all application and versions are covererd over the cloud years .I know you can only purchase latest versions but checking back historically for the Customer. Appreciate any help given Pearl

When installing the app, it comes up with error 71 (unable to install to network). How do I fix this?

NO ME APARECE EL BOTON PARA CANCELAR MI CUENTAes urgente que la cancelequiero cancelarla porque ya no la uso adjunto evidencia: 

I cannot get a package from the Adobe Admin Console to install on an M1 Mac.  I built the package for named user license and picked self service.  I downloaded the package downloader, then downloaded the installer package.  Then I followed the steps located here: https://helpx.adobe.com/enterprise/kb/deploy-packages-to-arm-devices.html.  I get an installation failed when installing.  Here are some screenshots and install.log excerpt.   

I purchased Adobe Creative Cloud on 1/29/21 as part of my community college course requirement. Now on 3/07/21 I am getting a notice that my trial has ended and I cannot access the program! Adobe has to have the worst customer service access ever! For what you have to pay for these programs there should be better customer support than a community board! I need to get into this program to complete my assignments. I even attempted to do a support chat, but now it's telling me that I need to contact my administrator, well could someone tell me who that is supposed to be considering I purchased this program on my own. Also are you seriously going to charge an additional fee for Photoshop after paying $200+ for Adobe Creative Cloud! 

Hello, Our company just upgraded to Adobe CC 2020 v 5.4.1.534.  I regulary use CC Libraries in AI, PS, and ID.  With the upgrade, the many of the icons are very small and difficult to see compared to the last version we ran (2019). It used to blow up the icon size so that all were easy to identify before pulling out any asset.  Now it is much more difficult to use.  Also the background is very dark which makes it even harder to see. I know I can change the grey interface color in preferences, but I had this same interface color on the last version and it didn't affect the background on the icons.  Not sure why this was changed and if there is any solution.  See image: 2020 on left, 2019 on right.  

Hello Adobe community !I have an issue deploying the Creative Cloud Packager on the computer of a customer. Basically it's a school. The computer is on Mac OS Mojave 10.14.6.I get the error : "the remote server is not responding in a proper manner"I took control of the computer remotely and saw that she downloaded the regular version of Creative Cloud. So I did a deep clean, deleting all adobe-related processes, services, files and folders.Then I downloaded the Creative Cloud Packager from the admin console, and tried to install the package but that's where I get the error mentionned above.I'm pretty new to deploy package to make a legacy device license.So do I need to whitelist Adobe network endpoints ? Though the firevault was down ?How can I fix this error, what did I miss ?Thank you for taking time to look at my thread.Looking forward to read your answers. Kind regards,Thomas