Enterprise & Teams

Hi, I have an Adobe personal account which was linked to my work account and that I was paying for in 2020-2021. However, since COVID, my workplace now covers individual licenses for staff under an Enterprise account. Knowing this, I tried to cancel my subscription from billing again but with no luck - as it was now covered by work. I am now unable to access any help because it is via an account staff administator. Please advise if there is a way I can personally sort this out. ThanksErrol 

So I have a personal Adobe Account and a Adobe account for work. I just find it to be a hassle to login and out if I want to do personal work sometimes. I was wondering when, for example I do a personal project in After Effects/Photoshop on my work account, but only save it to my computer and not to the Creative Cloud, will my employer see that project? To repeat I only save it to my PC in the downloads section and not Creative Cloud. I just want to know, because I don't want to be problem if they can see it. I just would want to know if they can see files that are not saved in the Creative Cloud and just on your PC. Also, my PC is owned by me and not company issued. Thank you for any help in advance!

The same thing is happening to me! And none of the solutions are working for me. How did you end up fixing this? 

We have a team creative library with all our companies assets. I want to share this with the company so they if they are looking for an icon, vector a logo, etc they can just download it. I'm getting feedback from a few people, you need a licence to view this? Possible workarounds? Thanks

Receiving the "Adobe CEF Helper has stopped working" on my user ID only however when I login with other ID's its working fine. The moment I add my credential to the CC, it will start sending the ADobe CEF helper has stopped working error continuously. Please help, our IT engineer could not find any way to fix this error.  

Creative Cloud used to work seamlessly for me at work. About three months ago, I started noticing NOT COMPATIBLE issues in the Desktop management app - and I'm getting a weird driver error with Premier Pro. Yesterday, InDesign was acting up so I uninstalled. Reintalled this morning and immediately it shows UPDATE AVAILABLE - and then when I click UPDATE, it does nothing. If I reinstalled, why wouldn't it have installed the latest version?  There are so many Adobe ghosts in my machine right now, I honestly don't know what to do. And our small IT group is losing interest. Help! P.S. At first it was throwing me an OS error but I am running the latest version of Windows.

Es una lástima que una empresa como Adobe no apoye la educación de manera que por motivos de la pandemia uno pueda migrar de tipo de licencia para permitir que los alumnos puedan aprender a utilizar estas herramientas desde sus casas. 

HelloSeeking a workaround or resolution.We're using AEM/CQ as our CMS but since the latest CHrome update Version 89.0.4389.90 (Official Build) (x86_64), any "Pages" we have set up as templates show up as blank and so cannot be edited. We're using Firefox as a workaround but that means our editorial team has to flick between browsers to do their job which is very inefficient.Tried disabling the "Heavy Ad Intervention" based on assumption that CQ page elements are too resource-heavy but that doesn't work.So, stuck now...

Hello, I have an editor working on a system at 10.13.6 using Creative Cloud.  His Creative Cloud installer is defaulting to 5.4.2.540 whereas other instances in our environment are on 5.4.1.534. The main issue is that while other software is showing previous versions of Creative Cloud apps that are compatible with our environment.  After Effects is only showing the most recent edition that is not compatible.  Doesn't look like there is a straightforward answer to this and wondering if there is a way to get back to a 5.4.1.534 instance of Creative Cloud for the editor since that was working prior to the restore of his machine.  

Since the begining of the year 2021, it is a never seen before updates and bugs with my adobe products! My computer freezes as soon as there is an update from Adobe Cloud, which as been 13 times since January 26th. This is very heavy to keep up with all these updates!! Why is this so frequent? Couldn't you just send an update when there is an new version? Am I the only one that thinks that this is too much? (Jan 26-28, Feb 2-3-9-11-16-24-25, March 1-2-10-24)

There are 100s of posts like this, I called customer care and they say they state the only support they offer is online in the forums. Put the serial number in and the requst code in and it states Request Code Invalid. I can type the request code by hand and even copying and pasting pulls up the same results. Just looking to use the software that was purchased. 

We have new PCs with windows enterprise 20H2 and others where the 20H2 update was automatically installed. Now, all apps don't work. When will this problem be resolved or is there a quick solution for now ?

Hi, i have tried to get more information regarding the possibilities for our company to take adobe stock account but the phonedesk and chat desk can only get me to the webpage with all the information except this information doesn't include my question, the chat or contact team clearly can't help me and the Sales team that suposed to call back never did. So who know the correct contact adress for these type of questions. We are an european company and at the moment several colleagues over europe work with seperate accounts, we are thinking about creating one account but we don't even know if this is possible... 

I work for a big company and HQ has Adobe CC Enterprise. I work for a 100% owned foreign subsidiary and use the same email domain. Am I legally allowed to install and activate CC Enterprise?

So I manage a team and we use Creative Cloud for our software applications.  We are on yearly subscriptions.   Woke up this Monday morning to begin work and discovered by internet provider was down. Thought, no problem I can use Cloud offline, if I've logged in during the last 30 days as a minimum.  I use Creative Cloud all day everyday except weekends.  So I thought that I can go ahead and get to work. Except, no, no I can't. Photoshop took 30 minutes to load, Bridge about the same. Photoshop was fine until I acutally tried to do something. Unexpectedly Quit.  After about 6 repeats of this I gave up. Decided to work in Bridge on image archving. Again maybe 3 steps in, Unexcpectedly Quit.  So I'll do some reference data / work with Acrobat. Took 15 minutes to load, would stall out between actions and evenutally gave up. None of the apps loaded in any kind of reasonable time and when they did they simply didn't function. Realize I had us

Hello, I would like to understand what the capabilities and limitations are of our company Sandbox instance of Adobe Campaign Classic. This may be additionally a partnership question, and if so, who should I reach out at Adobe and how do I do this? 

Fatal Bootstrapper error (-60) can be found from PDApp.log,This seems to be a common problem right now but -60 error is not documented anywhere.

Hi, We currently have 500 named (user) licences for Creative Cloud and we are using Google SSO (Federated Login via SAML) as our account creation / management method.Students can use creative cloud in all of the ICT Suites and various laptops around the school.Since the new Creative Cloud 2020 has been released, we have rolled it out to only one of our ICT Suites, the other ICT areas have the older Creative Cloud 2018/19.With the old 2019/18 CC if a student logs in to Creative Cloud on any of the various laptops/other ICT Suites, and have more than 3 active sessions, when they try to login to a different device (the fourth device) creative cloud asks them to sign out of one of the older sessions in order to sign in where they are currently logging in, which works fine.The new 2020 CC seems to have changed, when the fourth device is logged into, CC tells the user to login to Adobe Account Management and clear one of the older sessions themselves. The issue with this is that the "Ac

Hi, I'm looking for a solution for Creative Cloud use. We have one computer that is shared amongst multiple users. If the computer is in a shared space for several people to use, is that violating the license? Meaning it's one license for 1 user? Or is it 1 license for one computer? The user account for the computer would only be a local one. So there would be in practice one computer, one log-on but several users behind the keyboard. If that makes sense.

Our company have got 2 CC licences for deviceWe can only update installation package. This updates are only minor (19.1 to 19.2 etc) Application after install wants upgrade to actual CC versions. When we do that device wants user license.  What we can do for legal upgrade version install of device CC licence?

I've been getting a phone Adobe code for a month or longer. How can I stop it? Thanks. jb

For the past year+, we have maintained a Windows 10 image with Adobe CC installed on it.  We deploy this image periodically through Citrix to virtual desktops. Now that Adobe 2021 has been released, every time we deploy our latest "windows image" to update our VDI images, we receive the "Something went wrong" error.  We've tried resetting the user's profile.  These are for non-persistant desktops, and we cannot simply uninstall/reinstall. Hey Adobe, Please help. ThanksPM

I have this message continually appearing  started yesterday 08/03/2021 after ending taks I have used the Adobe removal tool which removed all the  apps I rebooted and aftder reinsatllation error message reappeared  Please help !

hello I have problem installing the complete adobe package, I leave the logs, if you can help me please: 03/19/21 16:04:12:298 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 38095 | Build Version - 1.15.0.15803/19/21 16:04:12:298 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 38095 | Logging Level verbosity Set to 403/19/21 16:04:12:298 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 38095 | The following parameters are passed to Adobe Deployment Manager.03/19/21 16:04:12:298 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 38095 | /Users/administrador/Downloads/Creative Full MAC/Build/Creative Full MAC_Install.pkg/Contents/Resources/AdobeDeploymentManager --optXMLPath=/Users/administrador/Downloads/Creative Full MAC/Build/Creative Full MAC_Install.pkg/Contents/Resources/optionXML.xml --setupBasePath=/Users/administrador/Downloads/Creative Full MAC/Build/Creative Full MAC_Install.pkg/Contents/Resources/ --installDirPath=

So the issue is that about 20 users have the problem where CC says you are up to date, but you really aren’t.  The version issue is as follows:Photoshop For users in our environment with it installed, CC says it is up to date with 22.1, but the current version is really 22.3.  If you don’t have it installed and go to install it, this is the version.Illustrator For users in our environment with it installed, CC says it is up to date with 25.0.1, but the current version is really 25.2.1.  If you don’t have it installed and go to install it, this is the version. If yo uninstall Photoshop and Illustrator and immediately reinstall, it reinstalls the updated version.  I followed the document on the steps when creative cloud isn't updating and that didn't make a difference (https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html). Any ideas?Paul