Enterprise & Teams

I’m trying to uninstall Adobe Creative Cloud (version 4.9.0.515) on a work PC through the uninstaller that comes with the installation, but I continuously get the error “Uninstallation of Creative Cloud completed with errors”, and uninstalls nothing. I have tried re-installing the uninstaller from Adobe and running it as admin (https://helpx.adobe.com/creative-cloud/apps/manage-apps/creative-cloud-desktop-app/uninstall-creative-cloud-desktop-app.html), and I get the same error. I have also tried Adobe’s Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/prepare-to-run-creative-cloud-cleaner-tool.html) but it relies on a python dll that my laptop does not have, and that I can’t get, due to work related restrictions. Only thing I’ve successfully managed to do is remove all registry keys associated with CC, but of course the application still remains and is functional. I have manually closed all Adobe related processes before uni

 Why doesn't Adobe AUSST have an option to download Windows updates only and exclude Mac updates? We only use Windows computers, so downloading Mac updates wastes storage space and takes extra time. Can Adobe add an option to download updates for Windows only? There were many requests from other members but seems like Adobe was never interested to resolve it. We don’t use MAC in our environment at all but it’s taking a lot of spaces.https://community.adobe.com/questions-624/ausst-on-adobe-update-server-673802?tid=673802&fid=624

I have been granted access to Creative Cloud by my college IT course for web development. I can install the apps I need as follows: Creative Cloud desktop app, Photoshop, Bridge, Dreamweaver and Illustrator; all except XD which gets to 100% of the install then fails with error code 191. In addition, the CC desktop app itself fails to update with the same error.I have an administrator account. I have tried all 5 solutions outlined here: https://helpx.adobe.com/download-install/kb/error-code-191.html to no avail. I have completely uninstalled all apps, including the CC desktop app itself, run the AdobeCreativeCloudCleanerTool, and reinstalled from the ACCCx5_10_0_573 ZIP file (reinstalling from Creative_Cloud_Set-up.exe from the website, or through the Microsoft Store, gives the same result; I tried). I get the same error in every situation. I even tried installing with both anti-virus and firewall turned off to no avail.The information for error code 191 on this site is completely opaqu

the renew subscription increasing the Price, what is reason ? 

Hi, my university provides Adobe Creative Cloud Enterprise. The 3-month LinkedIn Premium offer appears in my app, but Redeem is greyed out (it also briefly disappeared). Two classmates with university accounts redeemed it. Can Adobe help?

 how can i change language in my project

Hola. Estoy intentando conectar el conector de Adobe en Claude (claude.ai) y no puedo completar la autorización. inicio sesión con mi cuenta de Adobe sin problemas, pero al momento de autorizar el acceso aparece un error y la conexión no se completa. En Claude el conector queda agregado, pero me indica que debo reconectarlo.Me tira este codigo de referencia ofid_1aff152e95eba2e9”Mi cuenta es una cuenta personal con plan individual, no empresarial.Lo que ya probé, sin resultado:Cerrar y volver a abrir Claude Cerrar sesión y volver a iniciarla en mi cuenta de Adobe¿Podrían verificar si mi cuenta tiene alguna restricción para aplicaciones de terceros que esté bloqueando la autorización? Gracias

Applies to: Windows · Acrobat Studio or Acrobat Express · Auto-update enabledTL;DR Adobe Express Photos will auto-install on Windows for Acrobat Studio and Acrobat Express users starting early June 2026. To opt out, set a registry key before the next Acrobat update. If it's already installed, uninstall it and then set the key to prevent reinstallation. Starting early June 2026, Adobe Express Photos will install automatically on Windows devices for certain enterprise Acrobat users with auto-update enabled.Adobe Express Photos is a lightweight Windows desktop app that gives end users two everyday creative tools in one install: essential photo editing and a built-in screenshot tool for capturing and annotating their screen. It also integrates with Adobe Express for users who need more advanced design capabilities. Learn more about Adobe Express Photos.To prevent installation, you must opt out by following the steps below. Open Admin Console to create a package Who is affectedAutomatic ins

Beim Verbinden von Adobe (Photoshop/Express/Acrobat) mit ChatGPT erscheint immer die Meldung "Your organization does not allow access to third party applications." Fakten: Persönliches Creative Cloud Pro (Einzelabo), keine Organisation im Admin Console (dort "no access"), Feld "Firma" im Profil leer. Der Fehler tritt auf in Chrome, Inkognito und Brave, mit Passkey, E-Mail-Code und Passwort. Die automatische Anmeldung wählt eine ältere Adobe-ID mit Geburtsjahr 2005, die früher einer Organisation zugeordnet war. Im Profil steht ein Bildschirmname, der nicht meiner ist. Bitte prüfen: 1) frühere oder aktuelle Org-Zuordnung, 2) Altersattribut bzw. Minderjährigen-Flag, 3) zweite Identität mit derselben E-Mail. Der virtuelle Assistent im Support-Chat leitet nicht an einen Menschen weiter.

I’m posting here because I have been trying to resolve a serious issue with Adobe Support for far too long, and I’m hoping someone in the community can advise me on what to do next.Here is what happened:Our organization purchased an Adobe Creative Cloud for Teams subscription and added three employees to the Business account.One of my team members, who previously used a personal Adobe account, attempted to transfer her files to our new Business account. The transfer did not complete correctly. Her files disappeared from her personal account, but they never appeared in the Business account.These files include important work materials such as designs, photographs, collages, and other visual assets. They belong to my team member and are essential for our work.To make matters worse, the cloud storage in our Business account does not load at all. It simply displays a loading spinner indefinitely. This issue has persisted, and we still cannot access the storage properly.What has happened wit

Hi,Hello, in the latest version of Photoshop—“Adobe for Business”—this blank window appears for just a few milliseconds after entering a prompt. Nothing else, no message, etc.Shouldn’t it show that there are no credits left in our subscription?https://account.adobe.com/?cfredirect&lang=de&mv=product&mv2=accc&product-version=6.10.0.252.41#token_type=bearer&expires_in=86399994 doesn’t help either.    Thanks!

I applied (for my organization) for the non-profit licenses ($15/yr) and was approved by the vetting org Goodstack. But I have not been designated the "Admin" so I cannot login to the Admin portal to adminster the licenses. ?

Recent intentional changes by engineering changed the package downloads created for offline networks.  The files used to be self contained .zip files, and are now .exe files that pull down the application from the network.  Working with tech support I found this was intentional change, but it defeats the purpose of having an offline license and ability to create a package. Additionally, the workaround for this is to go into pre-generated packages and find the appropriate package to download. while this does function, it does not allow us to use the packages screen to see the most recently downloaded application and version, and does not allow us to see whether an application is “up to date” or “not up to date” as displayed on the packages main page.  While the workaround provided will suffice temporarily, it does not provide the functionality we have come to expect from our Adobe contracts. Through years of continued use.

Until recently, after creating a package for any Cloud app in the admin console, when it was ready to download it prompted to save the package zip file. Now it downloads an exe that you have to download and execute in order to download the same zip files it did in the past. Why introduce an unnecessary step that we have to go through all sorts of loops in order to run an exe on a hardened server? Makes no sense to me. Yes, I do see that it performs a checksum comparison, but again, it  just adds more steps to the download process and slows everything down. This was a bad idea.

Olá, Quando conecto a Adobe ao Claude (conector Adobe for Creativity) ou ao ChatGPT, logo depois do login a página adobeid-na1.services.adobe.com/ims/fromSusi sempre mostra:"Your organization does not allow access to third party applications."(em português: "Sua organização não permite o acesso a aplicativos de terceiros.") Sobre a minha conta:- Plano pessoal Creative Cloud Pro (individual). O suporte da Adobe confirmou que é um perfil pessoal, sem problemas.- Não pertenço a nenhuma empresa. O Admin Console diz "You don't seem to have access".- O campo "Empresa" do meu perfil está vazio.- Durante o login, a própria Adobe mostra meu perfil como "Personal Account".- A única organização ligada ao meu Adobe ID é a organização pessoal de desenvolvedor criada automaticamente pelo Adobe Developer Console. Aceitei os novos Termos de Uso dela e nada mudou.- Rede doméstica, sem proxy, sem VPN e sem firewall corporativo. O que já fiz, várias vezes:- Em "Aplicativos conectados" (Dados e Privacidad

I had an educational account for one school, but I changed schools/accounts and I want to keep my certs and badges-- like transfer them to my new school account. 

Recent intentional changes by engineering changed the package downloads created for offline networks.  The files used to be self contained .zip files, and are now .exe files that pull down the application from the network.  Working with tech support I found this was intentional change, but it defeats the purpose of having an offline license and ability to create a package. Additionally, the workaround for this is to go into pre-generated packages and find the appropriate package to download. while this does function, it does not allow us to use the packages screen to see the most recently downloaded application and version, and does not allow us to see whether an application is “up to date” or “not up to date” as displayed on the packages main page.  While the workaround provided will suffice temporarily, it does not provide the functionality we have come to expect from our Adobe contracts. 

When a new version of Acrobat is released, I can get the update from the offical Adobe Acrobat Enterprise Release Notes page… But I cannot get the full download for the new version from Admin Console for weeks.  New versions come out and I have to get them elsewhere, not from Admin Console, and by the time I’m able to get the version I was looking for, it’s out of date already.  I do not have this issue with any other applications, only Acrobat.  Also, Acrobat is the only application that does not show if it is “up to date” or “Not up to date” in Admin Console. All other applications work this way, but no matter how many versions behind Acrobat is, it always shows Up to date.

Recent intentional changes by engineering changed the package downloads created for offline networks.  The files used to be self contained .zip files, and are now .exe files that pull down the application from the network.  Working with tech support I found this was intentional change, but it defeats the purpose of having an offline license and ability to create a package. Additionally, the workaround for this is to go into pre-generated packages and find the appropriate package to download. while this does function, it does not allow us to use the packages screen to see the most recently downloaded application and version, and does not allow us to see whether an application is “up to date” or “not up to date” as displayed on the packages main page.  While the workaround provided will suffice temporarily, it does not provide the functionality we have come to expect from our Adobe contracts  

Does anyone know why Non-Profits are not allowed to purchase Firefly Pro licenses?  In order to get my one graphic designer access to Firefly Pro we would have to change to commercial licenses for all my Acrobat and other Creative Cloud Licenses.   I would like to purchase software, but the answer is nope, we will not sell it to you. Dean

My AUSST server only services Windows clients, it will only ever service Windows clients.  Over half of the disk space is consumed by Apple / OSX updates.Can we get a filter for operating system built into AUSST?  I’ve seen this asked for as much as 6 years ago.

Hi Team,I’m looking for clarification regarding the Adobe InDesign Server / Rendition API licensing and pricing model.Could someone please confirm: How is the Rendition API licensed and priced? Is the cost based on the number of rendition requests, processing volume, API usage, server instance, or a fixed license? Are there any limits on the number of renditions that can be generated? Is there any developer, trial, or evaluation option available for testing the Rendition API before purchasing a production license? If the Rendition API requires an InDesign Server license, could you please clarify how the licensing works between the two? If there is a specific Adobe team that handles Rendition API licensing and commercial queries, please share the appropriate contact or process. I have already submitted an enquiry through the Adobe form but have not yet received a response, so I wanted to check with the community as well.Thank you.

Me ha llegado la factura pero no tiene el formato oficial exigido en España, ¿como puedo solicitar una factura que lleve nombre de la empresa, direccción y CIF?