Enterprise & Teams

Our team has implemented MFA across our organization. However, several employees have raised security concerns because they are receiving MFA requests seemingly at random and at unusual hours (for example, at midnight).We have reassured our users that their passwords have not been compromised because Adobe requests MFA verification before the username is entered. Nevertheless, all affected users have questioned why the process works this way, since with most other applications, receiving an unsolicited MFA prompt is typically considered an indication that a password may have been compromised.While we understand that Adobe documents this authentication flow in its support article (Adobe Two-Step Verification Documentation), we struggle to understand the security rationale behind this design choice.We raised our concerns with customer support and were told that the issue would be discussed internally and that we would be kept informed. However, the case was later closed, and we simply re

We are experiencing an issue with the Adobe Express integration for ChatGPT for one of our managed Creative Cloud users.The user has a valid Creative Cloud license and Adobe Express shows the account as a Premium member. We have confirmed that the user can access Adobe Express normally at express.adobe.com using the correct company-managed Adobe account.We also tested animation directly within Adobe Express. Animation works successfully when performed in the Adobe Express web application.However, when the same Adobe account attempts to animate an Adobe Express design through the Adobe Express integration in ChatGPT, Adobe consistently returns:“The account type doesn't allow access to the requested operation. Please contact your administrator for next steps.”Error code: `INVALID_ARGUMENT`We have already:* Confirmed the correct managed Adobe account is being used.* Confirmed Adobe Express Premium access.* Confirmed animation works directly within Adobe Express.* Disconnected and reauthen

My Creative Cloud app just stays in the loading screen. This is following notifications about a disc error in Photoshop that didn’t allow me to save any new files and InDesign telling me I needed to delete and reinstall the app (hence why Creative Cloud not opening extra frustrating). Anyone know what’s wrong and how to fix this?

Hi, With an educational licence for Adobe Creative Cloud 'CCE All Apps for K-12' Is it possible to use the ChatGPT 'Adobe' Plugin? The issue is when a user tries to install the Adobe Plugin with ChatGPT (Free Tier) it prompts you to sign in, once you do this the following message is shown: 'Your organization does not allow access to third party applications.' I have looked in the Adobe Admin Console and cannot locate an option to allow/configure this under:Admin Console → Products → App Integrations.  Enter Account DetailsMany Thanks

I recently made an update, to my mac after which i am unable to launch my Lightroom Classic.All the other apps i have installed is working except for the light room classic

Hello I need help, I have a behance account that I can no longer access, the email I used for it, now I use for a new adobe account and I lost the old one, is this possible? The profile still exists

Hi! I have a small printing business and I’m interested in trying Adobe’s 14-day free trial for Teams/Business before deciding whether to subscribe.However, I couldn’t select the 14-day business trial option on Adobe’s official website. It says you offer 14 days trial in your official website, but whenever I click it, only Individual and Student plan appears, not business one.Seems like this is a website or technical glitch on your end, specifically related to website interface issue that handles by your IT department. May I ask if the Adobe Teams 14-day trial has been discontinued?I would appreciate any information or guidance you can provide. Thank you! 

I opened my Creative Cloud app today and had a notification pop up that an update was available. I could not do it at the time as I was opening the app to access other information/update a different program. Now that the notification is gone, I can’t seem to find where or how to update this thing. Closing/reopening it doesn’t bring the notification back.Customer service has been no help. I was directed to a page troubleshooting when other app updates aren’t showing in Creative Cloud, which is not my issue. I can see and update my other apps inside there just fine. 

Hello adobe team, we need some help here. I'm appreciate all the effort with this...I work in a private hospital in Costa Rica, and we have some corporate subscriptions, between them we have an employer that need to be part of our corporate tier, she needs use Adobe Acrobat but the worker makes the mistake that create a personal account with the corporate address, so now we need to resolve this in somehow. We add the user in the portal but when the user tries to sign in the Adobe product shows as a personal account and no corporate. There's something that we can do here with this? We also tried delete the personal account, but I don´t know how long takes this process but nothing changes, we also tried eliminated for the corporate tier and add her again, but the same error. We love all the help that you can provide us with this… [Admin - screenshot redacted - personal information removed]  

Could you please help check my subscription plan?I am using a corporate account, and Illustrator has been working normally without any "Expired" issues. However, Photoshop keeps suddenly showing as "Expired" every one or two months.Could someone please advise what might be causing this issue? I would appreciate any help in identifying the problem.Thank you.

I have been contacted by multiple Adobe contacts over the course of several years, to consolidate Adobe accounts that are under my company’s email domain, but really should be treated as individual accounts where each user is paying their own fees (they just happen to be using their work email to do so).I get the asked the same question, if I am willing to consolidate these under my corporate account.  I have reviewed and researched this, and not only their accounts cheaper, but they are not sponsored by my company.  I keep saying I don’t want to consolidate, and my request is ignored and I am asked again.The latest thing is that Adobe has also started CC’ing the other contacts when they ask me this question.  So, my bosses wife, who has nothing to do with the company except an email name, is being included on the emails.  So then I have to explain to those people what’s going.I have now reached out 6 times, over more than a month, to the last person at Adobe to ask me this question, a

Hello,we are experiencing an issue with digital signatures in Adobe Acrobat/Reader after performing a Windows in-place upgrade.Our environment:Windows clients currently running Windows 22H2 or 23H2 In-place upgrade to Windows 25H2 The upgrade is performed using a Windows ISO through Baramundi Users have created their own Digital ID in Adobe They created the Digital ID via "Use a Digital ID" → "Use a Digital ID" / "Sign" As the storage method, they selected the Windows Certificate Store In addition, each user configured their scanned handwritten signature as the signature appearance in AdobeDuring testing of the in-place upgrade to Windows 25H2, we noticed that after the upgrade, the previously configured digital signatures are no longer available in Adobe.Our goal is to ensure that users can continue using their existing Digital ID and signature appearance after the Windows upgrade without having to set everything up again manually.We would therefore like to know:Why are the existing D

What is the difference between a Federated-ID and Adobe-ID. how do I change a user from one to the other?

Hello all, My company has one Adobe license, which allows us to use the apps on two desktops simultaneously. If buy another license will we then have four seats? Thanks.

We are in the process of setting up Adobe Sign to integate with Dynamics 365 online. One of the ways we are attempting to use Adobe Sign is to initiate in-person signing.  The question that I have is, is it possible to initate an Adobe Sign agreeement if the receipient does not have an e-mail address? 

I bought a new labtop. So I have to download premiere pro again. But when I click the premiere pro app, it is not open. I already subscribed the premiere, and paid the price. But it doesn’t work. when I try it on chrome, the same happens.What should I do now? Please resolve it.  

We would like to use the Firefly API in our organization. However, in Adobe Developer Console, Firefly Services is disabled and shows:“Incompatible API – This API cannot be used in your organization.” I understand that our organization may need a specific Firefly Services entitlement/SKU. However, I haven't been able to find information on how to purchase or enable it. What product/SKU do we need for Firefly API access, and does it require an Adobe Enterprise agreement? Adobe Support referred me to the Community for this question.

Pro to Standard

I am trying to cancel my Adobe subscription, but every time I attempt to do so, I receive the error message: “An error occurred. Please try again.” Because of this, I am unable to complete the cancellation process.I have already tried several troubleshooting steps, including:Using different web browsers. Trying Incognito/Private mode. Clearing my browser’s cache and cookies. Using a different device and internet connection.Despite these attempts, the same error continues to appear, preventing me from cancelling my subscription.I would appreciate it if you could investigate this issue and cancel my subscription from your end as soon as possible. Please also confirm once the cancellation has been completed and let me know if any additional information is required from me.I look forward to your prompt response.

I need to now how many users I have on my plan   

When creating a PHOTOSHOP installation package on the console, only versions 26.0 and above can be selected. How to create a version for 2024 and 25?

My company had 12 subscriptions, we got billed for 17 on two separate days, two separate transactions. When I finally got someone in Customer service, our account was billed $3,903.01, they Deleted our organization page and refunded $0.01. We now have no plan, they cancelled access to our account, and refuse to refund the remaining, $3,903.00. Anyone have any suggestions? No one responded from Customer Service, and the bank said Adobe refused.  

Hi, I registered for a 7-day free trial, which has now ended. Adobe is trying to charge me, but I don't have enough funds to pay. I want to cancel the subscription, but the system won't allow me to do so. Could you please help me cancel this plan and waive any pending charges? Thank you

I have been repeatedly emailed with requests to consolidate one of our employee’s personal account with our team’s account via our ‘Account Manager’, and despite replying multiple times at this point that we are not interested, without any acknowledgement of that refusal. I’ve just received another one, and at this point am borderline thinking of eating the rest of our subscription term and cancelling. How do I get Adobe reps to quit annoying me with this?