Enterprise & Teams

I started with a free trial and cancelled the subscription back at the end of April but you kept charging for May and June.  How do we make sure that the subscription is cancelled?  Thank you. This is urgent. 

hi ALL of our adobe products account were taken over by fraudulent email address and stolen -taken over in its entirety, and our financial information was used to purchase further product without our authorisation. How can I retrieve the data? They are telling us that it is in the cloud and that they can see the data there but they are not allowed to obtain it back as it is under an other email address (the fraudulent one). Yes that is correct they are allowing access with the other email account and not able to change it back to ours? Do I need legal advice to proceed to retrieving this data which is ours? Any help here would be great.. we have been talking to technicians in Spain and India and not of much help… they have zero authority on anything and we need to retrieve what we have paid for for yearssss - it is all ours and sitting there, and ADOBE has the key? Any legal and technical help would be great  … please can someone help ? I am shocked by the repossess we have had. Adobe

TL;DR: Admins can now create content retention policies to manage the lifecycle of Creative Cloud Projects stored in Adobe cloud for business. Define how long completed projects are retained before they're permanently deleted. This capability is available through the Adobe Admin APIs for Storage Management. Go to Admin Console What are the requirements?Your organization uses Adobe cloud storage for business with Creative Cloud Projects You have admin access to the Admin Console An authorized external system, such as a project management or workflow tool, is configured to signal project completion via the Adobe Admin API Why should admins set up WIP content retention?Admins can create one or more content retention policies to define how long Creative Cloud Projects are retained after being marked as complete, before they are permanently deleted. With WIP content retention, admins can:Create one or more retention policies for WIP content within an organization Modify policies at any time

I hope you can help me proceed with the purchase so that the invoice is valid in Vietnam.

My Invoices never show VAT, how can you activate so all future invoices show the VAT?

hi ALL of our adobe products account were taken over by fraudulent email and stolen -taken over in its entirety, and our financial information was used to purchase further product without our authorisation!  adobe people are telling us that it is in the cloud and that they can see but they are not allowed to obtain back as it is under an other email address - yes the fraudulent or hackers+ email. Yes that is correct they are allowing access with the other email account and not able to change it back to ours.. when they allowed the first change of email data, its is unbelievable !!!? Do I need to proceed to legal advice to proceed to retrieving this data which is ours?  Any help here would be great.. we have been talking to technicians in Spain and India and not of much help… they have zero authority on anything and we need to retrieve what we have paid for for yearssss - it is all ours and sitting there and ADOBE has the key? Any tech or legal help would be great por other … please can

I’ve been trying to renew payment details on my account for a week now. 3 separate cards have been attempted, and I keep getting a generic message RE payment detail update failed. Can you please advise how I am able to speak to someone in support to get this sorted? I’ve been through every part of your website and apart from a chat bot can’t see any way to actually contact support. 

Hi,We have created the following accounts for Adobe Acrobat Pro. The money has been deducted from our account, but when we login to the individual account, we cannot see any invoices. Would you be able to confirm if the payment was received? Because users are seeing expiry message when they log in. The accounts are:<Email address removed by mod>Appreciate your kind assistance on this.Thank you.Kenny

Via Chat wurde mir 2x versichert, dass alles korrekt läuft! Eine Belastung erfolgte jedoch nicht.

Hello. My wife tried a trial for the two products under my account. I have cancelled the trials a day after (17th of July) she subscribed. Can you please check if I can get a refund? Thanks.

 TL;DR:What: Adobe Express Photos is a screenshot-capture and image-editing tool included with Acrobat Studio at no extra cost. Platform: Windows only. How: Deploy a new Acrobat (26.1) Managed package via Admin Console Packager Open Admin Console to create a package What are the requirements to deploy Adobe Express Photos?For organizations with an active Acrobat Studio or Acrobat Express for enterprise plan, Adobe Express Photos can be deployed in two ways:  Admin-managed deployment (available now): Adobe Express Photos is included in the Acrobat enterprise installer. Administrators can deploy it using the same packaging and distribution methods used for Acrobat through the Admin Console and enterprise management tools. Learn more.   Note: Administrators can deploy an Acrobat package that includes Adobe Express Photos to any Windows user in the organization, regardless of which Acrobat product each user is assigned (Studio, Express, Pro, or Standard).  Auto-install (coming early June):

Our account got upgraded from Adobe Acrobat Pro to a business Adobe Acrobat Studio. I was told there was no difference, just more features and a way to manage all our business related accounts. Now I can’t send any Adobe Sign docs (which I had no issues or limits before). Neither can anyone else within the business with this account. On my desktop it just loads forever. On my app, it says I have exhausted my creation quota. But thought it was unlimited? Help needed asap. I need Adobe Sign to work. 

We have a very specific system that currently only works in InDesign 2022. I am trying to get a backup computer setup with this, but I do not have the installer for InDesign 2022. I talked to Adobe and they were unable to give me the installer because they no longer support that version. Does anyone still have the InDesign 2022 macOS installer for Intel-based Macs they could send me? Thanks!

Applies to: Windows · Acrobat Studio or Acrobat Express · Auto-update enabledTL;DR Adobe Express Photos will auto-install on Windows for Acrobat Studio and Acrobat Express users starting early June 2026. To opt out, set a registry key before the next Acrobat update. If it's already installed, uninstall it and then set the key to prevent reinstallation. Starting early June 2026, Adobe Express Photos will install automatically on Windows devices for certain enterprise Acrobat users with auto-update enabled.Adobe Express Photos is a lightweight Windows desktop app that gives end users two everyday creative tools in one install: essential photo editing and a built-in screenshot tool for capturing and annotating their screen. It also integrates with Adobe Express for users who need more advanced design capabilities. Learn more about Adobe Express Photos.To prevent installation, you must opt out by following the steps below. Open Admin Console to create a package Who is affectedAutomatic ins

I received an email that said “Leah, you no longer have system administrator rights for (COMPANY)-Deleted-Org.” At the same time, the other users of the business account received an email that said “You no longer have access to Creative Cloud Pro in organization (COMPANY)”I’m the only admin on the business account, and I didn’t initiate a contract cancellation or anything like that. We did have a declined payment, but it was re-sent and went through a day later, and I don’t know why that would completely delete my org instead of suspending our licenses or something like that.I no longer have access to the admin console, when I try to go to it, it throws and error that says “You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.” - but I was the only system administrator.I’m still able to log into my account on the adobe website, but now it says that it’s a personal account, and my org has the “Deleted-Org” appended t

I want to change the email of our company account (Škoda Transprtation as), but the login email <email removed by mod> was canceled (this colleague left the company) so I cannot get the verification code.

Hi everyone,We are currently facing an issue with Adobe Acrobat where the Tools/Edit panel appears blank or does not load when selecting options like “Edit PDF.” This issue is affecting multiple users in our environment.We have already attempted the following troubleshooting steps:Repair installation Uninstalling and reinstalling Acrobat Using the Adobe Cleaner Tool and performing a fresh installation Updating to the latest versionUnfortunately, none of these steps resolved the issue.At the moment, the only workaround that works is disabling the “New Acrobat” (switching back to the Classic version), where the tools panel loads correctly.It looks like this might be a UI glitch or bug in the newer version, and we understand that Adobe may already be investigating similar reports.Is there any permanent fix available for this issue?Or any official update from Adobe on when this will be resolved?Any help or insights would be greatly appreciated.Thank you!

Bonjour, je dispose d'un abonnement équipe pour nos salariés. Je souhaite diminuer le nombre de licence creative cloud mais je ne trouve pas le bouton résilier dans la gestion des formules. Comment faire ? merci 

This looks like a bug and I’m not sure how to resolve it.I have a subscription through my company.  When I log in, I say it’s a work/school account.  Then I enter my e-mail address.  The next screen, it asks me which profile to sign in.I don’t think I should have more than work profile in my work account.  I don’t know how this happened.  Maybe a bug between my company and Adobe.Here’s the problem.  It’s the same account (work e-mail address).  Only one of them has an active subscription.  the other one looks like spelling and punctuation differences.  If I choose the “wrong” profile, then it says I can start a free trial or buy the product.  It makes no sense that I have to log in to the same account but choose THE OTHER PROFILE.Also confusing.  if  I click on my picture, it allows me to switch profiles.  My issue is I shouldn’t have two profiles.  I think they should be merged (same company / same e-mail) or the inactive one deleted.   But I can’t get support on this issueNo, this is

We purchased this license awhile back under the TLP 5.0 LICENSE PROGRAM - CORPORATE licensing program and finally installed Adobe Acrobat 2017 on a users computer with a pop up that max devices have been used. Is there a way to see how many Seats our serial number has? 

I replaced the person who is no longer with our company.

Is there a way to specify who can access Adobe Stock credits in an organization? I have become the admin for an organization that has 2 Adobe Orgs with separate Admin consoles I am told the reason for this is because 1 user has an Adobe Stock license, however the credits from that license are stored at an organization level, meaning that anyone part of the Org could accidentally use those credits which a specific group in the Org is exclusively paying for. This makes absolutely no sense to me and really makes Administration difficult not to mention the user experience as this user has to sign into Stock with one account and then sign into other Adobe products with another as the other products are under the main Organization tenant. Adobe support has confirmed this is still the case, but I just struggle to see Adobe continuing with this setup for so long. I’m left wondering if there was a miscommunication when I asked support about this. Is there a different type of license? For a rece

Hello Adobe Support Team,We are a company that purchased a perpetual license for Adobe Acrobat Pro 2020. The software was registered and bound to an email address of a former employee who has already left the company.We no longer have access to that email account and have no records of it. However, this software is a company asset, and we have the full 24-digit serial number as well as the original Proof of Purchase (Invoice/Receipt with our company name).Could an Adobe engineer please assist us in freeing up this serial number from the unknown account so we can re-bind it to our HR department's management email?Please let me know how I can securely provide the serial number and the proof of purchase to you. Thank you!

Hello, I have the same issue. The latest version of my OS is Ventura 13.7.8, and I can’t update it anymore since my Mac is from 2017. I would need Photoshop 24.x but the oldest version proposed by Adobe is Photoshop 26.x Is there any solution? I really hope so. Thank you 

Hello, I would like to ask for guidance regarding our company’s Adobe account. Our previous Adobe system administrator is no longer working for our company, and as a result, we currently do not have access to manage our subscriptions or agreements. I am unable to renew or make any changes to our company’s Adobe licenses. Is it somehow possible to regain administrative access or transfer admin rights so we can continue managing our subscriptions? Thank you in advance for your help.