Enterprise & Teams

Hola una colaboradora mía no puede ingresar a su equipo. Ampllié una licencia para ella pero al moemnto de verificar su cuenta le pide un código que nunca le llega, cómo podemos solucionar esto ?

Despite being signed up for autorenewal we lost access to ALL our apps today and were unable to do business with clients as a result. Everything is up-to-date and accurate, which has been confirmed now by 5 differerent "reps" at Adobe. "I do see you have an active account, so what's the issue you're facing?" We've tried to receive help via chat and calls for 6 hours today (we've gotten disconnected from both multiple times and had to start over!) Everyone tries the same thing, it doesn't work. Then they sign off...The furthest we got is that someone said it's in the backend and they'd work on it...This should have never happened. We have it on auto renewal specifially so that we will NEVER have a lapse in services. And it DEFINITELY shouldn't take all day (days?) to resolve. Please FIX IT ASAP!

Hey. I have a question about Adobe Student Suite. Paid for the package, got a confirmation email, Photoshop, Illustraror and InDesing are already installed, unfortunately when I want to run them a re-purchase window pops up. Is it some kind of error in the order or maybe with the account? This is my first purchase and I'm afraid I did something wrong. I look forward to your prompt reply.

Hi,Customer would like to buy a TLP license. Once it’s installed on the Laptop and the Laptop crashes, could the license be installed on another device? Thank you in advance.

hello I need to rename an account and its email without losing the content of the files. How can I do?

I have created a creative cloud package (Shared device license) and install in a computer, all applications can be installed except the Adobe Acrobat DC. It claimed to be installed but the open icon is dim and no acrobat files can be found in the computer. In this computer, I have installed the named device license with Adobe Acrobat professional before and Adobe Acrobat XI professional standalone license before. Please advise what I can do to get the Acrobat DC back. Thank you !

am a new user to the Adobe Licening model and the needs of our very small State Agency (company) are very simple but am unable to figure out how to proceed .. any help and guidance you can provide would be appreciated .. below identifies some of our needs:Would like to send our tax exempt certificate so no tax will be charged on our purchase ..would like 4 licenses of Acrobat Professional .. the annual price we saw at your web site was $179.88 for each for a total of $719.52 .. but do not know how to initiate thiswe have a purchase order for this amount and would like to use that for this purchasewould like Adobe to bill us annually for our Adobe Acrobat Professional licensesthank you .. kjw .. 

Good Morning! My computer is a mac pro OS EL CAPTAIN VERSION 10.11.6 (15G18013 MacBook Pro (13-inch, mid 2009) 2.26 GHz Intel Core 2 Duo Processor 4 GB 1067 MHz DDR3 Memory Graphics NVIDIA GeForce 9400M 256 MB Manufacturing / Serial number W8944LL166D What version of the Adobe family can I download to this computer? Thank you

Hello, we are high school having subscribed to 25 licences. In the admin console we don't see the packCreative Cloud Desktop Application for students. The pack has been created, the softwares was installed on the workstations and we created and entered the emails per workstation. It's impossible for the students to connect through the school network. What can we do ?Thank you for an answer.

We have problems configuring our AEM Forms 6.5 environment when connecting to a HSM Cloud server. Do other customers have the same problem?

I'm having the same issue. All across our organization. We upgraded our Creative Cloud licenses from Standard to Pro, and now everything for CC 2018 and before has reverted to Trial mode. Three full days with Adobe Support and I'm still no closer to a solution.

One of my team members is having a lot of trouble with Creative Cloud. We've recently switched to CC (previously used a shared server but VPN/working from home made this unbearably slow, so we switched to the cloud). He's on an iMac (2013) running Catalina 10.15.5 (64 bit) and we use Cisco AnyConnect Secure Mobility Client 4.7. He has never been able to successfully install the CC desktop app, we have no idea why. In the CC folder in Applications he just gets the option to uninstall and that's it. Luckily he was able to access CC via Adobe's website instead, and initially it seemed he could access CC files on Finder, but now he can't see them anymore and I have no idea why. He can see them online, just not locally on his computer. The CC files belong to me, and I sent out an invite to every team member (can edit), he has successfully accepted this invite via the website. Unfortunately, because of the way we work on shared InDesign files – we make product catalogues

I would like to get some confirmation...I, perhaps missed it from some of the online documentation and for that I apologize. I am planning the implementation of SCIM with AzureAD.  When setting up SCIM provisioning, I am using groups (not just one, but 5 to govern SSO access).1.  If an account is being deleted (deprovision) from one of those groups, and that account does not belong to any other groups, will the cred in Adobe portal removed automatically (is this configurable?)?2.  In terms of assigning license to individual user, this task remains manual under the current SCIM design (ie. our corporate Adobe Admin)?   For example, if a new user added to one of the groups, the user will get created in Adobe admin portal, and then our admin will assign license to that user through the portal?  

I log in to the Admin Console as Administrator for the account and select a user but it won't allow me to delete that individual (they are no longer with our organization).  It does show tha there is "no product" associated with of our users, inlcuding myslef.  I checked and I can still us the Acrobat DC we have the license for.

Hi,I know there are/have been several iterations of this question. I have attempted ALL of the suggested fixes and none have worked. Its amazing. I have Windows 10 Enterprise x64 1709 with the latest version of Adobe Reader DC installed in computer labs. Each time someone logs in, they get a prompt indicating MS Edge has been made the default for pretty much everything. If Adobe Reader DC is opened, a prompt appears asking the user to make it the default, which goes into the process of making it the default in Windows. Something that will be undone the next time someone logs in.I have tried:Using a default apps XML file. I followed the instructions here pertaining to the XML file with no success. My difference being the path indicated within group policy does not exist for me. I used the GPO to create the aforementioned registry entry. No luck...Installed the Adobe Reader GPO extensions on my DC's central store. All of the desired configuration settings are there, Adobe Reader DC/Windo

Hello!We have an Adobe Team license for 4 licenses. In Adobe Ligthroom, a specialist works under one account who uploads photos, tags and signs recognized faces. How I can give access to the generated photo bank to other accounts so that they can see tags, recognized faces? I would like not only to give access to photos to other users, but also to give access to customized tags, recognized faces from photos. 

Got some questions from our sequrity dep that needs to be answered. We have the licenses In Design, Alla Program-Plan, Acrobat Pro DC och Acrobat Standard DC and we operate from within EU (Sweden). 1)  Is the database encrypted ?2) Is the data encrypted at rest ?3) Is the data encrypted in transit4) Where is the encryption keyes stored? Who has access to the key's, Describe the key management.5) Is it possible for anyone else to decrypt the data.6) Is the data stored within the EU, if no in wich country ?7) Is the data processed in the US ?😎 Do your service require service from countries outside EU ?9) Is there logging and traicability ?10) Is there a reqovery routine ? Does anybody know ?BrStellan  

Hello, I'm referring to this offer: https://helpx.adobe.com/enterprise/kb/covid-19-k12-schools.html#FrequentlyAskedQuestions is this being extended past 1/31/21?

Hi,I have problem to update Photoshop to actual version 22.1.1.Because I work on PC and Notebook I have installed it on both. On Notebook is actual (22.1.1.), but on PC not.In Creative Cloud Desktop on PC not show this update and look like it´s actual, but there i have version 22.0.0. I try to log off and back in. Restart computer, also app but still nothing. when I was looking for updates, it found nothing. How i can update my app in PC?

Hello!   I'm trying to use Adobe products with my students (Rush + Spark specifically.) Students cannot receive emails from outside our domain, so I need to know which email from Adobe to whitelist to receive their verification codes. Help!   Moved from Using the Community (which is about the forums) to a better forum... Mod To find a forum for your program please start at https://community.adobe.com/

Hi! 1-2 months ago through an offer for university students maded by the collaboration between Adobe, Privo and National Geographic, if I had registered I would have had all the adobe apps for free for 2 years (perfect until the end of my studies), today by opening Creative Cloud not I have more access to this offer and now I have to pay, i want to know the reason, somoene could help me please?

I have a student account for Creative Cloud on my macbook pro and it's working just fine. However, I want to download Creative Cloud for my iPad so I can work with Illustrator Draw and Photoshop. But when I try to sign into the Creative Cloud on my iPad, it keeps showing "An error occurred while authenticating. Please try again later. Status Code: 401" Is this something to do with my student account, iPad, or Adobe? I made a personal account just to see if I can sign in, and it worked, but it wouldn't work when I tried signing in to my student account.I also want to add that when I sign in using Safari to my student account, it works just fine! It's only when I try signing in to the Creative Cloud App and all the other apps I tried downloading (Like Adobe Illustrator Draw), it doesn't let me sign in.

i am having a serious issue in opening XD files in my comp, earlier it was fine and now it says you need to install updates to open the file and when i go undate it says Not Compatible, what happen all of the sudden that most of my adobe programs are not compatible, they were woring like charm earlier and now fall into not caompatible category, Premier Pro, Dreamweaver , Lightroom, XD, all these goes into this category and i am not able to use them, how does it happen? please can you help me solve this as.

Hello I am new deploying Adobe packages. I created a package with CC and Adobe DC and we are using PDQ and MDT. Whenever we deploy it to a pc it will only deploy CC but it will not install Adobe DC.  In PDQ there was instruction on deploying and I followed the instruction but I get the same results. Below is the package details.  Thanks again folks!  Enable self-service installAllow non-admin to update and install appsEnable Remote Update ManagerExclude extensions folder & Extension Manager command line toolAUSST override XML not includedInstall at default directoryBrowser based login disabled

I have seen similar issues in a few posts, but not an exact replica of this, and not a solution. I am having trouble with being signed out of my university Adobe account on my home computer overnight. It happens again and again. When I attempt to use Acrobat to resume my work after this happens, the app immediately closes and does not preserve its state (i.e., documents I had open are not reopened, and are not listed in Recent). This is incredibly frustrating as it happens pretty much every day. I don't necessarily mind the sign-out itself, but the app force-closing with no easy resume is a huge inconvenience. I have tried the instructions on this page, to no avail. I've seen that recommended multiple times in the aforementioned forum posts, but it doesn't seem to work for people.  If anyone can help, I would be glad to hear what you have to say. P.S. None of the suggested "topics" from which I was required to choose matches this at all, so I just picked a coup