Enterprise & Teams

My IT Manager is no longer with the company, so I cannot login.  I need to reset so I can login to ADMIN Console!  How do I do this? 

Hello there,In Reader DC when you first open a PDF there is a "floating" toolbar at the bottom that contains the zoom, full screen display, and other functions/options. It is possible to move this toolbar to the top and merge it with the main tool bar, but this requires user intervention (i.e. a manual button press). I want to know if there is a way, specifically a registry setting that I can set via Reader DC Customization Wizard, that will allow the bottom toolbar to be merged with the top by default.Thanks!

We have an Enterprise agreement for DC and CC apps with on-premises access only (no on-demand storage or services). In this scenario, is it possible to have fonts made available on our admin console so that we can create deployment packages for them?

I have multiple clients saying their software has a big red Subsription has expired button down the bottom left of the software. Billing has been taken, and no issues reported in the main admin login. Can anyone help or advise if an issue Adobe's end? 

I use Adobe cloud storage and access files on several devices. I have ONE folder that will not sync. The sync process is completed. I completely re-organized teh content of said folder 2 months ago and it just doesn't evern mirror accross devices corrrectly.  I have tried hitting sync on my laptop a bunch of times and it doesn't fix it. I have two completely different looking folders betweeen laptop and desktop. 

Hello, we have an adobe busiess account and 9 users with licences for Adobe Acrobat. Renewal date is October 2021 as it was recently paid up and set up. Two team members cannot access their software and are being told their subscription has expired and offered various plans?Please help as this is disrupting our business. Thanks Vivienne

Why hybrid settings missing in admin account. Someone please help. Thanks.

Hi,I dont know if this is the right forum, but I was wondering if anyone here has experience with migration from a local server to a cloud solution, preferably Sharepoint/Teams?  Because of limitations in link length and symbols, we are not able to migrate our server as is, and have come to the realization we have to rename and restruckture A LOT.  We work as a creative inhouse department in an international retail chain.Any best case examples and pro tips would be appreciated! 

Hi!  I've just prepped a large quantity (approx 200) of jpeg files in Photoshop.  They're all the same size and resolution.  I need to reduce the size and resolution with ALL of them.  Is there a fast way to expedite the process?  Thanks!

Hi!I have 5 students (on school laptops) out of 70 who have been unable to install Adobe Animate. They receive this message (below). Unfortunately, we're unable to update their OS so I was hoping they could install a previous version. Any thoughts on how to remotely help these students?

Hello, Is it possible to retrieve cloud files of a deleted account?My coworker left our company and she used an Adobe account associated with her work email. After she left, the license was transferred to me but I have a fresh account with nothing on it. Her Adobe account had lots of assets we cannot access now, hence the question. Thanks everyone!

Adobe Creative Cloud desktop - how to Upgrade/Deploy and have it SET to Auto Update silientlyWe have over 1K user's currently stuck at the Creative Cloud desktop application verison of: v5.1 - apparently this version has a Bug that causes High CPU spikes.  We want to Just Upgrade the Creative Cloud desktop application v5.1 to the latest v5.2, BUT also have the Creative Cloud desktop application SET to AUTO UPDATE silently by itself in the future...  Is this Possibe, please advise and how.  So far when Testing a pkg exported from the Adobe AdminConsole (running the .exe), it does not Enable the 'Always keep creative cloud up to date' in the Settings.  Greatly Appreciated!

After decades of faithful following of Adobe products, I'm done. Seriously there are so many issues and bugs with these versions of CC services. Endless lockups, updates, shutdowns, SSO issues and frankly a user experience that has gone from bad to worse over the years. There are many other online alternatives now that are better... I'll take my pick. Bye.

Why I am not seeing Manage Plan section in my account?

If you are seeing notifications like these about your license expiring, read on to find more about it: Your Adobe Acrobat license expires on 1/12/2020. Please contact your administrator to continue using Acrobat without disruption.   Historically, Adobe issued serial numbers with our apps (i.e. Creative Suite, Creative Cloud for enterprise, Acrobat XI, Acrobat DC) to customers on Enterprise Term License Agreements (ETLAs). These serial numbers do have an expiration date. Once the expiration date has passed, the product will no longer work so it is important to plan your migration before your serial numbers expire. Ensure your end users have continued access to their Adobe apps and services.   Learn how to use the AdobeExpiryCheck tool to check if the volume serial numbers have expired or are expiring soon. If they have expired or are expiring soon, it is recommended that you re-serialize with a new serial number.

Hi, hope somebudy will me on,3 year commit program ends on 15 nov 2021I have 16 licences + 1 admin=17in that as bellow12 cct all 4 cs photoshopI want to renew with minimum count 12or less than that any pricing differance in that 

Hi there, I am hoping someone may be able to help me here. I am looking into migrating from a networked server to Sharepoint but wondered all Adobe files are compatible with a cloud-based server? 

Hi. I am a student who's adobe abonnement was raisted to the "normal" monthly Price. I have sent adobe confirmation that i am still a student but How do i get my student discount back. I have had no luck navegating the honestly confusing helpibg sites and the robot helper and the special helperchat was no luck either so now i hope some of you here are able to help me! How do i change back from normal Price to student discount? I would realy like a direct link to where i can change it pr a number to someone who can change it for me.thanks in advance!- Louise

My School recently began providing adobe subscriptions to students. It says that I am allowed to use this account on up to two devices. My question is: Am I required to use these accounts on school devices or can I sign into them on a personal computer as well? (If this is not the correct place to ask such a question then could someone please point me in the correct direction?)

I was told over at the Adobe Stock forum to give posting here a try.I'm an Adobe Stock Photos noob. As in super-Noob.I'm managing a Creative Cloud for Teams account, and they have added a 10-asset per month subscription for Adobe Stock for one of the users.Should other members of the Creative for Cloud for Teams be able to view previews of watermarked, unlicensed images that have been placed in Illustrator or InDesign documents?This is the error others receive when they open a document. The second photo is what they get if they hit Replace.

Coloquem Tema Escuro também no Adobe Cloud Por Favor

HiWe now need to start deploying Adobe products to more staff but our individual account only alows us to buy a single copy of each application.How do we change to an plan with multiple copies associated?RegardsGary

Hello people. Can I get help from this one please. I'm asking if someone can assist me on my infoslip problem. It has locked out. Can't get access to login. How do I unlock it. Thanks in advance

You asked we listened! The Manage your Teams account page is new again! We have made the instructions on managing your contract details a bit more clearer, making it easier for you to learn how to use the Admin Console to add products, edit your payment details, manage invoices, change the contract owner, edit your team name, and view details of products and licenses in the current plan.   For additional information or feedback, post a comment below.    

Trying to launch XD CC from the Adobe Creative Cloud. Creative Cloud is installed correctly but receive "This app has been blocked by your system administrator." "Contact your system administrator for more info." We are an enterprise that had to block the Windows Store, but I have enabled the Windows Store on another computer and still get this error. Any help is greatly appreciated.