Enterprise & Teams

Hello,Our district (K-12) just went fully remote due to the pandemic. As with many other districts,  we requested and were approved for the free temporary entitlement for creative cloud apps.  I cannot assign my students access to the CC apps via the admin console, because our district is lab based and purchased shared device licenses.  Our issue is that, as students followed the instructions to download (logged into CC with their student login that is in our user list), it only gives them the try /buy option.. If they select try it triggers the trial version and within 7 days it is not able to launch.I spoke with Adobe support yesterday, maybe there was miscommunication but they instructed me to do create a SDL licenses package for installation on the students machine which I asked if once installed would count against my license count. (We need to maintain our current licenses as if the school comes back into session, those licenses will be actively used)  He

I have a problem that so far, no one has been able to recreate or understand. We purchased named licenses for all the students at our school, but the problem we have now is that 1056 users use 1096 licenses. If I download the 'license-status-report', I see that below some usernames, there are up to 5 lines where only the columns 'Product', 'Product profile name', 'Product delegated' and 'Product provisioned' are filled in. 'User name', 'First name', and 'last name' are empty. And if I add those up, then those blanks amount to those 40 lost licenses... How is this possible? Has anyone experienced a similar thing?  Thanks for your help! 

Using an Enterprise version of CC, but having issues with our Bank's security setting allowing access to Adobe Servers. My tech "support" guys are asking me to research the address(es) we need to whitelist in our LAN access so that Creative Cloud can have access and verify my licensing info. Anyone? 

Running Creative Cloud for Teams, on Windows10.Main issue: files (indd, psd, xls, basically any type of file) disapearing from view, but are still there for other team members. My Creative Cloud Files (on my local system)1. Adobe support helped me resync to get a missing file back and was viewable. As soon as support left, the file disappeared. The file is viewable, but only through Assets.adobe.com. Clicking on the file will provide the message "something went wrong". Creative Cloud Desktop App1. Shows 235.3mb of 1TB used, which is totally wrong.2. Shows no cloud files at all Assets.adobe.com1. All files are shown, but still says only 235.3mb used, which is wrong2. Once I find a file that is invisible on the Creative Cloud app, I try to click on it, but it says "Something Went Wrong"I've gone through 10 separate Adobe support reps and am now at my wits end.Don't want to sound like a wet blanket but is this the end of creative cloud? It has always had random issues but t

Bonjour,nous ne pouvons plus utiliser adobe acrobat pro dc depuis hier.j'ai désactivé les utilisateurs sur la console adm et les ai réinscrit mais cela ne change rien.Ce matin un utilisateur a eu un écran demandant sa date de naissance puis un n° de tél portable mais ensuite le compte reste bloqué.C'est urgent .. merci de nous dire ce qui se passe 

I'm a student who got the creative cloud package as part of my studies. When i'm on my windows desktop everything logs in fine and runs like a dream, but when I'm trying to log into any Adobe app on my Ipad, it shows me this message.   I thought it might be my poor internet connection, but i've tried it on different networks and nothing changes. I also thought it might be because it isnt included in the service, but looking at what is said online it should be. I've rang the IT department at my Uni but they don't know whats causing it either.  Its driving me mad!

so yes the title explains it all..  I have a plan provided by my administrator/work and when I recently changed my email, my plan disappeared or got disconnected.. not really sure what happened.  I tried changing it by my old email but it did not work. + all the signing in and out and restarting my computer... I will contact me administrator regarding this but I just wanted to see if anyone exprienced the same thing before and if so how did they reslove this issue.  Thanks in advance. 

Has anyone else found that they are overpaying for DC Pro because the admin console won't let you cancel licenses, only add them? 

Hi, As a system administrator I use my email address as Adobe ID and as a Federated ID user. So my email address is used twice.I decided to remove my federated Id for testing purposes. After a while I decided to create it again. However, I now get the error "User is already associated with your organization" if I try to add the email address manually as an user.Yes, the user exists as an Adobe Id user, but I want to create a Federated Id user with the same email address. What could be wrong? BTW, I made sure I removed the federated Id as a directory user so this isn't the cause of the problem.Thanks in advance! 

My IT Manager is no longer with the company, so I cannot login.  I need to reset so I can login to ADMIN Console!  How do I do this? 

Hello there,In Reader DC when you first open a PDF there is a "floating" toolbar at the bottom that contains the zoom, full screen display, and other functions/options. It is possible to move this toolbar to the top and merge it with the main tool bar, but this requires user intervention (i.e. a manual button press). I want to know if there is a way, specifically a registry setting that I can set via Reader DC Customization Wizard, that will allow the bottom toolbar to be merged with the top by default.Thanks!

We have an Enterprise agreement for DC and CC apps with on-premises access only (no on-demand storage or services). In this scenario, is it possible to have fonts made available on our admin console so that we can create deployment packages for them?

I have multiple clients saying their software has a big red Subsription has expired button down the bottom left of the software. Billing has been taken, and no issues reported in the main admin login. Can anyone help or advise if an issue Adobe's end? 

I use Adobe cloud storage and access files on several devices. I have ONE folder that will not sync. The sync process is completed. I completely re-organized teh content of said folder 2 months ago and it just doesn't evern mirror accross devices corrrectly.  I have tried hitting sync on my laptop a bunch of times and it doesn't fix it. I have two completely different looking folders betweeen laptop and desktop. 

Hello, we have an adobe busiess account and 9 users with licences for Adobe Acrobat. Renewal date is October 2021 as it was recently paid up and set up. Two team members cannot access their software and are being told their subscription has expired and offered various plans?Please help as this is disrupting our business. Thanks Vivienne

Why hybrid settings missing in admin account. Someone please help. Thanks.

Hi,I dont know if this is the right forum, but I was wondering if anyone here has experience with migration from a local server to a cloud solution, preferably Sharepoint/Teams?  Because of limitations in link length and symbols, we are not able to migrate our server as is, and have come to the realization we have to rename and restruckture A LOT.  We work as a creative inhouse department in an international retail chain.Any best case examples and pro tips would be appreciated! 

Hi!  I've just prepped a large quantity (approx 200) of jpeg files in Photoshop.  They're all the same size and resolution.  I need to reduce the size and resolution with ALL of them.  Is there a fast way to expedite the process?  Thanks!

Hi!I have 5 students (on school laptops) out of 70 who have been unable to install Adobe Animate. They receive this message (below). Unfortunately, we're unable to update their OS so I was hoping they could install a previous version. Any thoughts on how to remotely help these students?

Hello, Is it possible to retrieve cloud files of a deleted account?My coworker left our company and she used an Adobe account associated with her work email. After she left, the license was transferred to me but I have a fresh account with nothing on it. Her Adobe account had lots of assets we cannot access now, hence the question. Thanks everyone!

Adobe Creative Cloud desktop - how to Upgrade/Deploy and have it SET to Auto Update silientlyWe have over 1K user's currently stuck at the Creative Cloud desktop application verison of: v5.1 - apparently this version has a Bug that causes High CPU spikes.  We want to Just Upgrade the Creative Cloud desktop application v5.1 to the latest v5.2, BUT also have the Creative Cloud desktop application SET to AUTO UPDATE silently by itself in the future...  Is this Possibe, please advise and how.  So far when Testing a pkg exported from the Adobe AdminConsole (running the .exe), it does not Enable the 'Always keep creative cloud up to date' in the Settings.  Greatly Appreciated!

After decades of faithful following of Adobe products, I'm done. Seriously there are so many issues and bugs with these versions of CC services. Endless lockups, updates, shutdowns, SSO issues and frankly a user experience that has gone from bad to worse over the years. There are many other online alternatives now that are better... I'll take my pick. Bye.

Why I am not seeing Manage Plan section in my account?

If you are seeing notifications like these about your license expiring, read on to find more about it: Your Adobe Acrobat license expires on 1/12/2020. Please contact your administrator to continue using Acrobat without disruption.   Historically, Adobe issued serial numbers with our apps (i.e. Creative Suite, Creative Cloud for enterprise, Acrobat XI, Acrobat DC) to customers on Enterprise Term License Agreements (ETLAs). These serial numbers do have an expiration date. Once the expiration date has passed, the product will no longer work so it is important to plan your migration before your serial numbers expire. Ensure your end users have continued access to their Adobe apps and services.   Learn how to use the AdobeExpiryCheck tool to check if the volume serial numbers have expired or are expiring soon. If they have expired or are expiring soon, it is recommended that you re-serialize with a new serial number.

Hi, hope somebudy will me on,3 year commit program ends on 15 nov 2021I have 16 licences + 1 admin=17in that as bellow12 cct all 4 cs photoshopI want to renew with minimum count 12or less than that any pricing differance in that