Enterprise & Teams

Hello, My company purchased a licence for Acrobat DC Pro from LWS. When I logon and try to retrieve the licence key, there is no data linked to the id. I have no way to use the product we paid for. Is there a trick ?  Thank you. 

I'm working on doing a deployment of Adobe Acrobat Pro DC.  We have the subscription version and I've configured it using the Customization Wizard to allow automatic updating.My question is this, once it's deployed on computers will the automatic updating work for users with no admin rights? or do they need admin rights in order to install future updates as they are released?Thanks in advance for any input you can give me in answering this question for me.Angel Castillo

Previous It director no longer on staff and I do not have rights to access the administrator console for Creative Cloud. How can I get this changed so I can make sure accounts are set up for students and staff?

Whenever there are updates for programs in Creative Cloud it seems to be hogging system resources until you stop, download and install the updates. It also prevents other applications from running correctly. For example this morning we saved a file in Corel Draw (60kb file) however the file kept saving in the background until the updates completed then saved instantly, the program also become unresponsive several times.Once the updates were complete the system and other applications function normally.This is happening on both our in-house system(Win 10, I5-6600 @ 3Ghz, 16GB 2133Mhz RAM, GTX1060) and from our designers home system that he does work from home when as needed (Win 10, Ryzen 3700X @ 4.6Ghz, 32GB 3600Mhz Ram, RTX2080S). Our designer noted that on his home pc has simular issues and games will run with very low framerates if updates are pending for creative cloud and that after updating everything is fine. This is a re-occuring problem and were at a loss as to why th

Getting an error with Adobe Creative Cloud stating that it Cannot Verify Subscription Status. Also Also we get this error with Acrobat.We signed out of Creative Cloud, restarted, signed back in. Still have the Cannot Verify Subscription Status...After the error with Adobe Acrobat I uninstalled the program and am going to reinstall it to see if that clears up the issue.SincerelyMatthew ClementsIT SupportFitch Creations

Every time when I deploy Adobe Acrobat 2017 I get ticket from some of our user that their adobe is not working.  to resolve this All i have to run repair adobe from control panel. I deploy almost 1029 machine and everytime 10\15 machine get this error. and different time different machine. So I need help on this issue. Is there any way I can get help on this.

Is there anyway to just download the Windows components for AUSST?  I have been waiting 4 business days for a "expert" to get in touch .. 

My libraries in PHotoshop all of a sudden stopped working. My Creative Cloud said it failed to update (must have automatic updates). The update kept failing with a 44 Error Code. I tried uninstalling but it says I can't uninstall because the original item for "uninstall creative cloud" cannot be found. I tried repairing as well and it gave the same P44 error. I have tried restarting my Mac. Same issues. I also tried re-installing and it fails to install.Anyone have a solution?

We have many different applications, purchased by end-users individually and installed on mac systems. We user JAMF to manage all mac systems. The challenge is, we are not able to update the adobe apps. We have more than 20 different adobe apps and just creating a package for each app and push to end-user is not a quite feasible solution. I have gone through couple of post at jamf community and got to know that RUM can not be used to update the app which is installed/ managed/ purchased from an individual source. Hence please suggest a way to manage the adobe app and update the apps using jamf. 

Hi,I ahve a question regarding creation of a profile.Currently we have 2 products and each product default profile in our Admin console,1. Default All Apps - 100 GB configuration ( with 201 licenses, and no user or admin is assigned)2. Default - Creative Cloud All Apps for HED - Shared Device ( 1 license 0 computer)From what I understand, we should create a different profile for different groups, e.i. a profile for Photo shop CS and different profile for only for Adobe Acrobat DC. Now when we try to create a profile we can only select from listed services and see no products!I read somewhere that if we want to create a profile for a single app then first we should select the app we want in the product list and then create a new profile, but in products list as I meantioned above see only 2 products. Is this means we dont have the right product licsense? if we add a user to the Profile 1 that would means that user can install all of the apps on thier PC, is this correct?T

Hi Team,  If my customer buy enterprise license for their group company, then assign to different sub-branches which the company name was different, is it any issue on licensing? As we know, we can assign to anyone in admin console, but customer just worry against any rules when audit time. So they need us to provide documents to prove it, so need get helps from you guys. All sub-company are in same domain even company was different.Thank you.

After update acrobat DC doeasnt work. just give me message "Adobe acrobat quit unexpectedly".. Nothing more. How to resolve that?

Has anyone else experienced this? When I try to access my files on Creative Cloud Web I get a blank screen in my browser (have tried safari, chrome and firefox), no error message just a blank screen. Other members of my team can see the files no problem. In fact, if I log into my account on another mac I can access the files but not on my work mac. If i try logging in as a different user it still shows a blank screen so it a problem specific to this mac with creative cloud web. Any help is appreciated.

I find it extremely annoying that Adobe CC is resuming updates even after the app has been explicitily quit by the user. Especially since you are not respecting the Windows setting for metered networks.  I've just paid a Gig of data to use while on the train on my laptop. I quit the CC app and it stopped download. As soon as I openened a PDF, the update service spins up again. By the time I could stop it via task manager (becasue there is no other way when CC is not running) it surged 600MB of my purchased data. I find this practise extremely annoying and unrespectful. If you want us to update, fine but  a) don't update while on metered network (Windows settings - works with Update, Chrome, Onedrive and many more) b) allow us to limit bandwith c) allow us to pause updates   

Hi all,I made a subscription under my company email, but for a team project, so we paid it with our private card.Now, trying to go thorugh cancelling the monthly renewal, I face that I cannot manage my account and should all be done by a company admin. We don't have an admin that we can reach to, so please, how can I do to cancel the monthly subscription by myself?Thank you very much,

Hi guys,We are going to setup SSO with Azure AD. Our users are synced to the Azure AD as part of office 365.Currently we have a sinlge adobe account and we use this on the users's devices that need Adobe products.We know how to setup the SSO and Sync the Azure security groups  that we have been created for Adobe products,also we add 2 test users to the Azure Adobe groups.My question is, does our users can keep on using the adobe products untill we run some tests with the the test users that are synced with Admin console? or when we sync the Azure adobe groups to the Adobe admin console only the test users that re synced to Admin console can use the adobe products?Thanks. 

You don't seem to have access to the Adobe Admin Console. If you think you should have it, contact your system administrator.I´m the administrator, what is happening?Every day the same, I can´t give access to the students.Is important I do it

What should be the solution to this error? I have tried clearing the cache as well but still receiving this error. Any solution for this error. Regards,Gaurav Sarin

Hi there,For the past year, I have been paying for my own personal Adobe Photography Plan. Very recently, however, my school has begun to offer a free Adobe Creative Cloud subscription for the majority of students. I have a few questions in regards to this, so bear with me if you can: Is it possible for me to transfer/apply the school's subscpition to my own personal account? I have already setup both accounts. I.E. I've had my personal account in use for a little over a year now and just today I have created my school account to gain access to other applications, such as Premier Pro and After Effects.Is there anyway to use/transfer the school's Creative Cloud subscripton over to my personal account? 2. What would happen if I cancel my Personal Account's subscription?I have already done some research in to this topic, in the event that I cannot transfer my school's CC license/subscription to my own personal account. However, I was unable to find the answers I needed for

As of August 2020 is there still only 32 bit Adobe Acrobat DC for Windows or is there 64bit available now?  The bigger question for me, is Adode Acrobat DC in Windows 32bit or 64 bit?  My firm is getting conflicting responses.  In addition, my firm has been dealing with quite a few Adobe issues for months now after an Adobe update.  Mainly, our clients have repetitive sign-in prompts each day, converting Word to PDF (File- Save As PDF) freezes Adobe and sending email from within Adobe Feezes up Adobe as well.  The only fix for now is to completely uninstall, reinstall Adobe which fixes the problem for the user but not the overall issue of why it keeps happening to our clients. We're trying to find a permanent fix for these multiple ongoing issues.  Any input you can offer me would be greatly appreciated.  

Hi. Not too long ago I was trying to fix an issue where the Adobe CC website recognized that I had access to the entire suite, but the CC desktop application didn't. I followed the answers to these guides:https://community.adobe.com/t5/download-install/paid-for-creative-cloud-stuck-in-trial-mode/m-p/8699641?page=1https://community.adobe.com/t5/lightroom-classic/expired-trial-error-technical-issue/td-p/9359209?page=1And neither of them worked. After I checked my plans, it showed that I no longer had access to any of the services.This is what my plan looks like now: when before it said I had access to all of the services. No, I did not buy the CC package off of Adobe's site itself. I got it from https://shop.collegebuys.org/adobe-creative-cloud-p8991.aspx I'm not here to debate whether or not I was scammed, I know I wasn't because this link was provided by my college professor and the site is backed by the FCCC (Foundation for California Community Colleges). The

Hi All, Can someone please help me with creating gif images renditions in AEM6.5? I tried creating renditions using custom code but all it creates is static images, animation effect is no longer present. Please advice how to create animated versions of original image. Thanks in advance! Regards,Sonal

In our company we have several installs of Creative Cloud where the end user may not run the program for an extended period of time. The Adobe Remote Update Manager seems to take care of the apps underneath Creative Cloud such as Premiere Pro and Photoshop, but not the Creative Cloud desktop app itself. It appears that the only way CC updates is if a licensed user opens and logs into the app. It then checks for and automatically installs the newest version of Creative Cloud. My question is, is there a way to kick off a Creative Cloud update without the need of the user to open and log into the app?

I am trying to download photoshop on my Macbook Air and it continues to get stuck at 0.6% What is the cause/solution to this? 

Hi, I just downloaded Creative Cloud installer (Windows 10), followed the first step to authenticate (opens Browser tab), authenticates successfully, but the installer does not progress. The installer says "you will automatically continue here", but it is not continuing. Also, there seems to be an issue with the installer window, not all of it is visible, and I can not resize the window. *Also just noticed a Log file with Error: 0817/084809.800:ERROR:crash_report_database_win.cc(469)] failed to stat report Screenshot attached of the installer window I see.