Enterprise & Teams

I'd like to sign up for this program. We are Admin account holders, not IT admins. Is it possible to still apply for this needed program if we are not IT? Thanks.  

I submitted the form for our campus to have the free Adobe CC due to the impact of COVID-19.  I submitted the form on Friday (3/13) and have not received notification of approval or it being enabled.  We started ALL ONLINE classes today - what is the timeframe for having this approved/enabled.  When I submitted it, it stated it could take up to 7 days..  Is this correct?    

Is there an supported way to install Adobe Creative Cloud in a Kiosk mode where the license is tied to the system and not a user?  Office 365 supports this type of feature: How to setup Shared Computer Activation step by step for your education environment – Office 365 Education Blog We plan on using Adobe Creative Cloud on systems for our training department, and it would be a nightmare to tie the software to each user on shared computers with generic login accounts.Thanks in advance!

I need to disconnect my Google account in order to set a password and get going with my Admin Console. When I go through the profile screens to do this, the button won't engage to set an Adobe password and disconnect a social account I previously used to sign into Adobe. Make sense?

Hi,I'm wondering about creative cloud and if it can be used to replace our creative file server. We are a team of three. Is anyone else using it like this?We would need to migrate our whole server up there and it is over the 100gb size included with the plan. Can this be upgraded? If anyone else is using for your team I'd really like to hear from you. There does not seem to be much (or any) documentation from Adobe on using this as a cloud service for business, teams. Thank you 

I have been asked about the temporary access expiration date of May 31, 2020 by faculty and staff who are concerned that it doesn't cover our whole Term.  Is there any discussing or news about extending this date to mid June to cover the schools that are to be away from Labs and Classrooms the rest of the term?  

I am new to the Admin Console. I am 1 of 5 admins for our licenses. I am responsible for 12 of the 37 licenses. Since this is all under one account, for the LAN activations, can there be multiple servers support different quantities or does it have to be one master server for all of the licenses under this account?

I have a lot of users who have work accounts for Creative Cloud. They have logged into their accounts on their desktops in their offices. Now, they need to stay home because of Covid-19. They still need to do their work, but when they try to activate their accounts, they get the message, "The serial number xxxxxxxxxxxxxxx is already in use by the maximum allowed computers." Unfortunately there does not appear to be any way to deactivate a remote device and activate the home device. Logging in to adobe.com does not have that information. I cannot find any contact for my users to request device management. Please Help,Chris

As businesses and schools are reacting to workplace disruptions in the wake of the COVID-19 caused restrictions and workspace closures, many of us around the world are working from home.      No matter where you work from, it helps to have a routine and rituals that help you navigate your workday from home. Build your daily routines and set up a work area where you can work. Expect a few hiccups as you find your mojo, but that you’ll need to do on your own.    The following six steps will help you continue your work with Adobe Creative Cloud, wherever you might be. We’re hoping it’ll help you remain organized, creative, and effective as we navigate this territory that is new to most of us.     Set up your computer and network  Hardware and devices  Creative Cloud app and services are supported by most modern computers, laptops, and mobile devices. Before installing the a

We setup the home installs for users during our covid closure using our SSO, however we received user reports that if they have a personal adobe account (with say just one or two products, or saved data) then they cannot login to the organization account and install the products.   This would prevent students that have their own cloud work from being able to continue, as the covid entitelements do not include any cloud services nor have access to the personal accounts.   We're trying to avoid a situation where for every online class these students have to remove and re-add their existing adobe products and personal data syncs to learn a different product.   Typical case seems to be a personal copy of photoshop or acrobat DC.

I emailed my school's IT Department on Saturday, 3/14 to request access as most of the courses I teach require Adobe applications and our school is going to remote learning on Monday. As of today, my IT Director has still not heard back so I contacted Adobe and was told that it would probably take until next Friday, 3/27 before they will be contacted! Good intentions, but poor execution...

Our schools works with an out of area tech company, I have asked them to fill out the request for school access during Covid 19, but I have no idea if they actually did. Is there anyway to find out if they actually did and how long the process for approval is? Thanks so much!

Unfortunately, I am having the same issue, and unable to communicate with Adobe, I even connected with individuals on LinkedIn. Our school is using Adobe 2018 bought through a third party and we do not have IT admin to set the students up with this offer.  

Hello,I've tried to wrap my head on Adobe Licensing scheme and I can't figure out what I need. Currently, we have Team licence, but I'm open to change that. My needs are as follow. We have user with specific computer that are using the software. Thus, named licenced for them, even if I don't like them, is OK.But, I have shared computer where more then one user use the computer and those users used more then one computer. Thus, how does licensing work?In the past, I've packaged 2015 CC version and once installed and activated, it was activated for everyone on the computer. But how does it work now? Must every one have a licence to use the product on a shared computer? Because I got 40 users sharing 6 computers, the cost is way higher if I need to but 40 licences instead of 6... As for activation, I've read each licence give you autorisation to activate only 2 computer? So how does my user using more then 2 are gonna do this? What is the requirement for using azure AD inst

We've decided to drop from 'teams' to individual accounts, however, as my 'Teams' plan is up for renewal by 18th April I've only got 17 more days to make changes to the renewal. When I change the renewal to zero licenses it says I need to contact adobe in order to cancel the renewal, but when I go to the contact page there is NO INDICATION of how to contact Adobe and it only points me to the community instead.   PLEASE HELP

Trying to do this silently, but of course it won't - because reasons. I included a screenshot to show there's no other adobe apps installed.  On a side note - I had to script a good number of creative cloud apps because the main installer doesn't remove them either. I would give adobe my next months salary if they actually made an uninstaller that actually did just that (removed all the components - not just like 90% of them).

In order to immediately facilitate accessing to Adobe Acrobat DC for staff working from home, we installed Creative Cloud App with Acrobat Professional DC on our RDS server (with roaming profiles).  By default this has put it in Trial Mode.  What is the best way our users can use Acrobat without reaching the end of the trial period?

I received a help request from a student working remotely who was trying to install the Adobe software and got an error message that she did not have “access to manage preferences for Syncing. Permission from your IT administrator may be required.”   I forwarded this to our IT support team but it occured to me this might be a local admin issue on her home computer. Can you advise?

Our small private school has purchased device licensing for a certain number of machines. Can our students access the free CC (during the 2 months) on their home computers to complete course work in Graphic Design? They don't have individual Adobe IDs. Does anyone else have this issue? We haven't initiated the request until we figure out all of the possible issues we may face. We don't want the high schoolers being asked for credit card info or anything. Please advise.  

First, my thanks to Adobe for offering a free at-home license upgrade for Creative Cloud, this will prove to be a semester saver for our students. As one of the instructors who will be answering questions about this change, I would appreciate it if you could load me up with answers in advance. My questions: Once the request is approved (the IT folks at my institution made the request on March 14), what do the students have to do to enable the new at-home capability? I read in the helpful FAQ that they might have to sign out and sign back in to get their system to recognize the license change. Would they do that from within the Creative Cloud app? Can the sign out/sign in also be done from within, say, Photoshop (they're running CC 2019 on Macs)? The students have already left campus and won't be able to return. Will their Mac be able to recognize the license change over the Internet, wherever they are? (As opposed to them having to be on the campus network at the time the lic

Good afternoon,   Can't seem to find a good answer for this anywhere. I work at a university and we are trying to utilize the creative cloud access provided during the COVID-19 home isolation. I have a user who has an adobe account on their work PC that is a personal account. She is using the same email address with the Enterprise or Federated ID sign-in. It goes through all the steps, including takes her to our university's single sign-on page. But when sign in is complete, it says personal account and she has an option to start a trial for acrobat.    We've tried signing in and out with a different ID and have deleted the local omb.db file in her OOBE folder. Any other suggestions?

Hello,  I am currently paying for my own subscription to all adobe programs for $21 a month, and I am unsure how to switch to the free student subscription until may because of COVID-19. Does anybody know how to switch to this? Thank you

Releasing CC for students is fantastic, but you guys don't see the massive hurdle of asking for our IT admins to manage the rollout.   They are absolutely overwhelemed with tech support, getting hardware to staff and students, managing distance learning, etc. My request for CC licenses will not be granted this year.   Can you make this easier for us? There has to be a way for the kids to prove they're students without the run around, or their IT admin. If the accounts are temporary anyway, what's the difference?   Please eliminate the IT hurdle.   Steve - NJ    

Hello, I am a student and I've been given access by my university to Adobe apps due to the COVID situation. I was able to download and install Photoshop but when I try to launch it, it asks me to either start the 7-day trial or buy the app. It's like this since yesterday, I've tried signing out and signing back in, but I still can't access it. Is there any solution to this?

I am a teacher at a middle school. Our students have closed email account which only allow them to receive emails from users within out organization. Our District IT admin has set up the Adobe console which should allow access with the temporary licenses. My students are are unable to get past the "Additional account details required" screen which says "This account is missing some important information. Please check your inbox for an email we just sent you; it contains instructions for how to complete your account. Oncen you're done you can log into your account." Any help or tips on how to solve this problem would be greatly appreciated.