Enterprise & Teams

Oftentimes (at least 7 times in the last 2 Weeks) I get shown several updates (e.g. for Indesign, which badly needs an update) for my cloud programs. When I quit them to start to process, they disappear and the interface pretends that the last update has been 15 days ago and nothing else is to be seen here. Why does this happen so often now andhow do I disable that (or get the updates, I am wating desparately)? MacOS, with all the newest software versions there are. 

Hello, I have a student who we gave access to for the free temp license, during this COVID-19 situation. The student downloaded and installed their Adobe software with no issues. They are not able to activate any fonts though. Does the temp license give students the ability to activate Adobe Fonts for use? Or does only paid subscribers get Font access?   Thanks in advance for any info anybody can share on this issue.

Sat in a chat window for hours going nowhere, need to know what the options are for early termination of licences. We've had massive downsizing due to COVID-19.

Hello, I would like some assistance on Canceling the entire plan for my team. Thank you.

Hi, I purchased Enterprise plan for Creative Cloud all applications and received notification email a while ago (within 1 hour of purchase) that my subscription is cancelled.  How do i resolve this issue. Thanks,

We have been granted our licence extension and is work when for photoshop. Will the licence work with the Acrobat DC?

I have an Adobe account, and I cannot get Creative Cloud to download on my MacBook Air (which is up to date, running Catalina 10.15.3).   I have been trying to get this to download for the last four days to no avail. CC will start installing on my computer, but it stalls every time at 58% and says the connection to the Adobe servers is lost.     So, I've gone down the rabbit hole of trying to fix everything possible. My internet/network connectivity is good; my firewall has been turned off; I've gone through all the steps of resolving connection errors; I've reset my hosts file (even though there was no mention of Adobe in it); I've used the CC Cleaner tool successfully on my computer; and I've restarted at various points after each attempt.   Hoping that I can get some help/guidance on this issue!  

Is anyone seeing a delay in entitlements being assigned to the end user.  Typically when I add a user to my console they can access the apps within minutes.  Since Friday the 20th my users are getting the "don't have rights" message.

We have Adobe CC - Adobe for Teams (1 license only). We have 2 team members but they need to use totally different apps. In Admin Console I can only assign CC license to one user. Is there any possibility to separated apps from CC package and assign them to 2 users?[Moderator note: moved to appropriate forum.]

Hello, I am currently trying to download a number of adobe apps on my laptop for school use, but I'm not sure if I even can as my laptop doesn't run on Windows or Mac OS. It runs on Chrome OS, which isn't listed directly on adobes site for requirements. Is it possible to download the adobe programs on my laptop?

For a Digital ID listed I cannot choose user for signing.

We have been very pleased to make the temporary licences available to our students.  However, I note from the help provided with the licence instructions that this licence provides access to desktop applications only.   Is there any way that our users will be able to get access to mobile apps during this period?  The specific app being requested is Adobe Premiere Rush.

Hola, tengo entendido que para los que tenemos la licencia de Adobe anual, nos harán un reintegro de 2 o 3 meses por el tema del coronavirus. Adonde tengo que solicitar esta bonificación?

Good morning, our students are starting to install the Adobe CC apps at home thanks to Adobe's response to the COVID-19 crisis.  I heard from one student who previously had a CC trial using his school email address.  He gets the message when he tries to install software that his trial has expired and that he needs to purchase the software.  Any suggestions?Thanks,Denise

Hello, I am currently trying to download a number of adobe apps on my laptop for school use, but I'm not sure if I even can as my laptop doesn't run on Windows or Mac OS. It runs on Chrome OS, which isn't listed directly on adobes site for requirements. Is it possible to download the adobe programs on my laptop?

Hello, my school has  recently been approved by Adobe for Temporary Access to the Creative Cloud desktop Apps for Education customers. I'm getting ready to add users to my organization ( in this case students) so they will have access to download the temporary software from home. Once I have input all the email addresses of the new users, how will the students sign into to adobe to download the software? Will they create new accounts using their email addresses and then be allowed access, or do they need to use my admin sign in and password to accomplish this?  Many thanks for your help!

Hi,   ou Institute of Technolgy (Unvirsity of Burgundy) is teaching to 180 students (Multimedia Trades) who have no more access to the CS6 suite. It seems that the covid19 offer of Adobe doesn't work for the CS6. Can we have an offer in order to give an access to the cloud version to our students during the Covid-19 period ?   Best, Thibaud.

One of my students started downloading adobe premiere pro for the temporary at home access for students. He asked me the following question:   I'm downloading premiere pro but theres this one question where it says who are u downloading it for. Do I click on myself or my organization /team?   Please advise.

Why is it so easy to accidentally add a license and so difficult to correct that error (remove it)?

Imposible connect. How and when to do it?

Hi 🙂 I am wondering if my school will incur any additional or extra charges once the temporary licensing period is over? Thanks so much !

Hola, tengo problemas para obtener el URL en Adobe Admin 

We are trying to make a package of Adobe DC 2017 (64 bits) for macOS 10.15 with the Customization wizard version 17.009.20044(1) and we have We have a volume License for Acrobat Professional 2017 (MAC). This works oke when we leave the Check the Grant Offline Exception & Disable Registration open, but we dont want our users to log into so this checmark has to be on, but we get an error. We also tried later with the CC Package Launcher, but then the Adobe Creative Could gets installed and and there is a need to login aswell, which we dont want.

Looking for some clarification re. Adobe soft using politics. I'm not too sure if I got that correctly.Creative-Cloud can be installed on more than 1 computerCloud-based applications (e.g. Photoshop, Premier, Illustrator etc.) can also be installed on more than 1 computerWhen I am logged in onto my Creative Cloud account, I can be logged in on two devices at the same time (so the licence is active on two devices)- And I can use the app (have it turned on simultaneously) on one computer only (using my account). Let's say - can I have a Photoshop on in 1 computer and Illustrator on the other one?Do I get that correctly?

ik zoek het gebruik van het pakket door de gebruikers, om te zine of we ove rmeoten gaan tot aankoop.ik zoek wie hoeveel maal gebruik maakt van InDesign.Bestaan die gegevens?Dank voor antwoord