Enterprise & Teams

We've been hearing a lot of queries around accessing the DNS token in the Admin Console.After you add a domain to your organization in the Adobe Admin Console, you must demonstrate the ownership of the domain. The Admin Console allows one organization to use a single DNS token to demonstrate ownership of all its domains.When you use the DNS token to demonstrate ownership of a domain, all sub-domains of that domain are validated instantly as they are added to the Admin Console.Follow the below steps to access the DNS token:Sign in to the Admin Console, navigate to Settings > Identity, and go to the Domains tab.Click and choose Access DNS Token from the drop-down list. For more information, see Set up identity.

BonjourComment créer un fichier csv pour contenant des Challenge Key en vue d'obtenir des licences d'activation.Merci

Hi,using UserA to configure Scratch Disk:Inside MachinePrefs.psp are sevaral entries pointing to %appdata% of UserAWhen I copy MachinePrefs to a new machine and UserB logs in scratch disk is configured successfully.However some entries are still pointing to %appdata% of UserA.UserA\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Presets\3D Printer Profiles\UserA\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Presets\3D Sketch BrushUserA\AppData\Roaming\Adobe\Adobe Photoshop CC 2018\Presets\Actionsetc etc.Can I ignore this? Will they recreate when User uses this tools?Why is such a SYSTEM important setting mixed with user-specific settings?This is a mess for enterprise deployments.Marco

As an end user, you cannot create Enterprise IDs. Enterprise IDs are created, owned, and managed by your organization. If you do not have an Enterprise ID, contact your IT administrator. For more details, see this document.Add your comments or questions below. Or you can create a new thread​ for specific issues or questions.

Hi All,I am having trouble installling Update Server. Just quick recap of what I’ve done so far. I’m using Windows 2016 server with latest IIS installed. I have added ISAPI extensions and filters, added Handler Mappings for xml, crl, dmg, sig, jsom and arm extesions then added path for them to web.config file. Also added wildcard “.” to MIME Type. Created a “CCUpdate” folder in my Internet Server “root” folder. Then run AdobeUpdateServerSetupTool.exe –root=”C:/inetpub/wwwroot/CCUpdate” –fresh. It takes a very long time but it only gets to 240 out of 611 then stops with “Server not responding” error, error in 3 items. If I run it again with incremental option, it does one extra 241 out of 611 and stops. I tried many times during daytime and late in the evening but it just gets one more further and stops, my CCUpdate folder is about 148Gb but I cannot download it fully. So, I've tested that I can access some .xml files in CCUpdate folder via website, it works fine.I tried to run AdobeUpd

I recently went through an onboarding call with Adobe and I am in the process of getting my organization set up so that it can use named licensing instead of serial licensing.   I have my organization federation all set up and that is working and I am in the process of setting up the tool that will sync user accounts from my Active Directory to Adobe Creative Cloud Admin console.I have asked this question of Adobe during my phone calls and no one can seem to help me.   We are an environment where we supply a device to our teachers and students for their individual use but we also have a few computer labs with more powerful desktops for things like Graphic Design, Video Editing, and AutoCAD.  These are multi-user computers where a different student will sign in every class period so I am curious how that would work with the named licensing limitations.   I know that a user can sign into up to 2 devices at one time and if they exceed that they will get

I'm using a Windows 2003 server and trying to deploy Adobe Acrobat Reader DC. For that purpose, I've found that Adobe furnishes ready to use ADM files in Group Policy-Active Directory — DC Windows Desktop Deployment.I've downloaded one adm file corresponding the the classic track of Reader DC. I've then create a new group policy and loaded this template. The computer section of the group policy shows up fine. However, the user section of the policy shows the subcategories (ie General/Security) but the end nodes of the policy do not show anything that can be configured. Please see attached picture:For example in this category, it should show the "Automatically trust sites for Win OS security zones".The ADM file used was this one:CLASS MACHINE CATEGORY "Adobe Acrobat Reader 2017" CATEGORY Preferenc - Pastebin.com which is available for download from Adobe at ftp://ftp.adobe.com/pub/adobe/reader/win/Acrobat2017/misc/ReaderADMTemplate.zipAny ideas on how to fix this? I have more than 100 s

Hello everyone, I'm from China, recently installed Photoshop CC 2017 encountered a problem.I installed version Simplified Chinese before, after the update I want in exchange for the English version was accidentally found it impossible to exchange the English version.I  opend photoshop see a pop , pop as shown:After clicking OK, photoshop automatically withdrawn. I change the preferences creative cloud in the language settings, and then re-download the new version, so I do not know how to solve this problem? I hope you can help me, thank you very much.大家好，我来自中国，最近安装Photoshop CC 2017 遇到一个问题。因为上一版本安装的是简体中文，更新之后想要换回英文版却意外发现无法换回英文版，弹窗如图所示：，点击 OK 后，ps 自动退出了。我是在 creative cloud 的首选项更改的语言设置，然后再下载的新版本，所以我现在不知道这要怎么解决？希望大家能帮助到我，非常感谢

We have a University environment where we will not be creating Adobe IDs for all 50,000 users. instead, we will create Enterprise IDs for the users who will receive a full Creative Cloud account. This is done because we are decentralized and have to be able to bill appropriately.However, we would like to install Acrobat on the majority of our lab machines and for the majority of the 6,000 faculty and staff who are not receiving CC accounts. This is a problem as Adobe is telling us that in order to use Acrobat, the user must sign in with an Adobe ID.  We want to avoid this if at all possible, but we can't find any solution or work-around for it (everything on the forums is from 3-4 years ago and is worthless now).Does anyone know if this can be done, or are we at the mercy of Adobe and forcing the users to create IDs to use Acrobat?Thanks

Hello, I have issue when i try to deploy Adobe Creative Suite with SCCM, the setup works but a the end, applications dissapeared and stay only 2 apps.I try to deploy with Adobe recommandation : Deploy Adobe packages with SCCM, I try to deploy a batch which start the setup.exe from a file server…. and i have the same issue.But when i start the setup.exe from file server on the computer…. installation works perfectly.Do you have same issues ?Regards

Are there any plans to create a PDF extension for Mac in Google Chrome? There is one for Windows, why is there not one for the Mac?

I am having the same issue in our environment.  SCCM reports failed installation.  I install our Shared Device package using the setup.exe.  All the software works properly after install.  I have to look at the PDApp.log for the last line, “The install workflow is terminating” to verify that the installation has completed.

The download of Adobe Creative Cloud Cleaner Tool 4.3.0.23 does not uninstall Adobe CC 2019 AppsAnyone experiencing the same issue or anyone have suggestions what to look or test for to find a solution?

I have a monthly subscription to Indesign. I currently can't open the program. It says "Renew your subscription" (I don't need to -- I checked) and "We're sorry, but we're not able to connect to the Adobe Server right now." But when I troubleshooted whether I could connect to the server, I was able to. There doesn't seem to be any recourse. And it's not working.

Do we really need to go for CCE?

Hi,I've created a Shared Device license package which I've deployed to one MacBook to test and this requires a user to sign in to activate the apps across the device.However, as I try to sign in via Enterprise ID and confirm my details, I come across this error:I'm happy to contact customer support but I thought I'd scout around in case anyone has come across this and resolved it.

We are trying to deploy Remote Update Manager to our Mac machines. We've created a CC package with RUM and it installs properly. We can run RUM in a terminal with sudo. Even if the user is an admin, we have to run it using sudo.Can we run RUM on a Mac without Admin rights? How do we run RUM on a Mac without admin or sudo?[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from regular to Enterprise forum... Mod]

Hello,I'm admin on my Adobe enterprise account. we are using Federated ID to login. I have a user that is not able to login anymore, even if she's in the Acrobat Group user on our portal.Even sending a password request is not working. She receive nothing.Is anybody encountered this issue before ???how I can fix it ?Thanks in advance

There was discussion and a video demo at a recent Adobe Focus Group meeting of a new SSO connector and sync facility for Azure AD, streamlining the SSO configuration process and providing Azure AD group user syncing without having to configure and run the Adobe User Sync Tool.  Do you know when this is going to be released?

I got a message every time I try to download templates from Adobe Stock "contact your administrator if you want to add Adobe Stock to your account"

HelloI am trying to figure out how to include any new MSP file which is an update to acrobat DC into the installation package so that I always have the installer to install the latest update. my understanding was to simply drop the MSP file into the Adobe folder where all setup file are, but ti does not seem t work.is there any other step to this?thanks

New MacBook Pro, macOS 10.14.Installed the CC app, and was able to log into my account successfully there.Used CC to install Photoshop and Illustrator.Both applications ask for my login upon launch, appear to accept the credentials, but then the login pops up again. This will continue endlessly. If I cancel, the application quits.Anyone seen this behavior? Looking for a fix. Thanks!

I have created multiple packages with the Creative Cloud Packager and everytime i try to deploy the software it will kill explorer.exe and not progress any further. No error messages are shown.Installing software manually via the Setup.exe on Windows 7 64bit laptops- Configuration includes to ignore conflictsCreative Cloud Packager version 1.3.0, Build 66

Dear Support, from where can i download the adobe reader updates msp file.Please help !

License is already available on portal to access however when logged in, the license is not activated. Hence cannot access.