Enterprise & Teams

Hello, My name is Chris, and 'm working at a school that currently has a Device License contract for Adobe Creative Cloud for the Art classes & Business Development sections. I'm trying to create new Adobe Creative Cloud installers for the new fleet of Mac equipment.I go through the steps of using Adobe CCP, making sure that I pick "Device License" and pick our "Creative Cloud All Apps" Device Pool.We previously had trouble with this, and Adobe support that I worked with before told me that with Device-based licensing, that we should not install the desktop app as that will prompt for user account info. So we stopped doing that.Anyways, did a test run with the first installer that has the following:This package contains following productsAcrobat DC (18.0)Illustrator CC (22.0.0)InDesign CC (13.0)Lightroom CC (1.0)Photoshop CC (19.0)Premiere Pro CC (12.0.0)After Effects CC (15.0.0)This package contains following updatesAdobe Application Manager (update14)Illustrator CC (22.1) (Full i

I keep getting an error message when trying to manage my teams.  Please help.

Hi there,I am a frustrated new customer and just got out of a bad chat experience with a technician so hoping the community can be a bit more helpful.I have created several different creative cloud packages. One with ALL Adobe products and another one with just Adobe Acrobat. I have tried 32 bit and 64 bit and tested over 3 Windows 10 machines which includes a machine that was just reformatted and contained no history of Any Adobe products. Unfortunately, Adobe Acrobat is never installed on any of these packages; regardless of the configuration I select.I should say it works perfectly fine for MAC packages. In addition, if I manually go to a computer and run the .exe package to install Adobe Acrobat it will work. However, who wants to do that on a several hundred computer network?I could use some help on how to get a .msi package to correctly start to deploy Adobe Acrobat as part of my bundled package or a standalone.

Hello adobe:My company Seabridge, LLC has a cc membership for 4 team members.  2 members are full cc, and 2 are just Acrobat only.  I reset the acrobat only and my one colleague said that when he logged in he got a message that the license was for PC only, and we need the mac version.Please guide me on how to fix this problem.Thanks,William Kengla[contact info removed by moderator]

Hello,I've struggeling at the Acrobat DC installation with a customized package.We've named user Enterprise licensing.So I've downloaded the Acrobat package from our portal and customized it as needed.Problem now is, that when I try to install this package it won't create the required regkeys for named users.As per Common Deployment Options — Enterprise Administration Guide   these keys should exist.[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Licensing\UserSpecificLicensing]"Enabled"="1"[HKEY_LOCAL_MACHINE\SOFTWARE\Adobe\Identity\UserSpecificIdentity]"Enabled"="1"The command I'm using is this one:msiexec /i "AcroPro.msi" IGNOREVCRT64=1 TRANSFORMS=AcroPro.mst ROAMIDENTITY=1 ROAMLICENSING=1 /qn /L*v C:\Temp\AcroDC.logThanks for you help

Hello,Does anyone have any sort of how-to guide with creating and deploying Adobe Acrobat DC via SCCM 2012? I've found stuff for 2007, but that is no help in our case.I have no other issues with any of the other Creative Cloud applications, just Acrobat.Thanks for any help on this,John

I want to create a single MSI installer which includes the current base MSI (Reader DC 2018.011.20035 English for Windows 10) AND the MSP that comes with it.I downloaded the current exe installer from the distribution portal and extracted the files shown below from it:Is there anyway that I can update the MSI with the contents of the MSP file into a new MSI? I tried the msiexec /a acroread.msi /p acrordrdc1801120035.msp target=c:\newloc but it just created a new AIP. I don't know why but I was hoping it would have given me a patched MSI.Perhaps there's a way I create a new MSI file from the contents of c:\newloc?Am I barking up the wrong tree trying to do this? The reason I need a single MSI is to deploy via Intune which only supports MSI. I've read the recent threads on Intune deployment but I don't have the luxury of shared locations to put the MSP in and reference with the Intune app deployment package.If anyone knows of a fancy (or not so fancy) way of creating a patched MSI I woul

Would like to know how to deploy and control/manage the Adobe Acrobat Standard DC via Adobe Creative Cloud for Teams in a Citrix XenApp 7.x environment.What we’d need ensureSome users will require access to the full version of Acrobat DC Standard, under their logins (Adobe accounts and credentials) with which they will open and edit PDFsNormal users will require to open and view PDFs in the normal Adobe Reader DC, they should not have access to or see the full Acrobat DC versionThe PDF printer should not be installed or should be restricted to only users who have access to the full versionThe Adobe Office toolbar, should not be installed or only users who have access to this should see it The licence/activation of the full version should follow the users who are licenced and logged in across serversFile associations (FTA) control to prevent s user trying to use Adobe Acrobat StandardThanks

Please help

Latest updates are not showing up on my Creative cloud app so I would like to know if my computer specs are preventing the update.MacBook Pro (17-inch, Late 2011)2.4 GHz Intel Core i716 GB 1333 MHz DDR3AMD Radeon HD 6770M 1 GBIntel HD Graphics 3000 512 MBPremiere Pro 12.0 is working fine as well as After Effects but I would like to update to the latest versions. I know a machine update will be needed but I would like to extend the life of a capable machine. It would be great if someone from Adobe could confirm that my machine is updatable.Thanks

Hi,Can anyone tell me if I can purchase a networked version of Adobe Acrobat for 6 PCs which is fully gdpr compliance and allows the user to send Encyrpted Adobe PDF Files with passwords as well?  How much woulld it cost approx?Thanking youNigel..........................

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Our company is on Creative Cloud subscription for Windows and we are using the 2017 versions of In Design, Illustrator, and Photoshop.  I can't find the 2018 versions of these programs to download using the Creative Cloud Packager.  Have they been released yet?

Can't open adobe files in protected format because of system configuration. How do I find out what is wrong with configuration?

After installing Acrobat 2017 pro the help>Check for Updates drop down menu is not available.We are using a classic style licensing model for 125 users. All end points are Windows 7 SP1.After uninstalling Acrobat XI pro and installing Acrobat 2017 pro the Check for Updates option is not available on a few machines.Most work fine and update as expected when the Check for Updates option is used. We have tried uninstalling and reinstalling with no change.Only a few do not even show the Check for Updates in the menu.Any help would be greatly appreciated.Thanks,JP

A few users have thousands of files in the folder .\AppData\Adobe\Acrobat\11.0\DEXShareFile are names look like:mn5Fk_002d8GRYd2uzRbJjr8cDG7sqjn_002dxFNiBBeK5kEeLSBqbfU6nyOXEhnal7FozpGjAThey all have the same content:<</DEXShare [/c <<>>]>>I was not able to find any information about this folder or where these files are needed for.Does anyone knows what is generating these files and why?Can we delete this files without causing an issue?(Our OS is Windows 8.1 Enterprise and we are using Adobe Reader Version 11.0.18)

Seeing conflicts between registry locations in the Customization Wizard and the web site.  I found these because I followed the documentation in the Wizard and it works for Acrobat DC 2015 and does not work for Reader DC 2015.  I guess this is due to "Note: This preference is not respected for any Reader 10.x version with Protected Mode enabled. There is also a bug in DC products which prevents setting permissions via tBuiltInPermsList." that is documented in the web site with the conflicting doco.  Has anyone successfully used the tBuiltInPermList to keep their company safe by only whitelisting the extensions needed?Wizard Doco:[HKLM\SOFTWARE\Policies\Adobe\<product name>\<version>\FeatureLockDown\cDefaultLaunchAttachmentPerms] "tBuiltInPermList"Web Site Attachments HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\(version)\FeatureLockdown\cDefaultLaunchAttachmentPerms

When I drop down the print box to print as an Adobe PDF, an error message pops up telling me that I am not licensed or it's expired. Which is strange, because I do have a license and can edit, redact, highlight etc with no problem. Can someone tell me how to fix this? Thanks

Looking for information for the availablity of Server Based /Network License for Adobe Acrobat Professional Version

I have a 2 user volume license for Acrobat XI. Each user has Acrobat XI installed on one PC and one Laptop.The PC is about to be replaced with a newer PC. Can I deactivate Acrobat XI on the PC only or will I need to deactivateit on the Laptop too?

VMWare Horizon Environment - Cloned Desktops created from Golden Image.Adobe DC Pro and Reader installed in to the Image.Adobe DC Pro installed for named users but not run using this:Log in to master image.(Optional) Customize the installer with the Customization Wizard.Install Acrobat on the master image with the following command:Setup.exe  /sALL /msi ROAMIDENTITY=1 ROAMLICENSING=hut down the master image.Take a snapshot of the master image.Update all VM desktops using the captured snapshot.Problem - PDF Viewer defaults changed to PRO for all users. What do I need to change when creating to keep users default to Adobe Reader? (or whatever PDF viewer the user currently has). Using PRO is an issue as only 20 of our 300 users actually have a named user license available to use.

Good morning.Our health authority recently switched to Adobe Acrobat XI Pro, and one of the apps that our users have been using is now hosted in Xenapp 7.5 (running on Windows Server 2012)  and the majority of our clients computers as Windows 7 with a rolling technology refresh that will eventually see all devices replaced with Windows 10 but completion of that is years out and our users can't wait that long. For some unknown reason, the printer that is created with this version of Acrobat does not want to redirect in the users Citrix session when using Xeanapp 7.5. If we host the program in Xenapp 6.5 (Server 2008), the Adobe printer redirects using the Universal Print Driver with ease.Acrobat is installed on the clients computer and is not delivered via Citrix.I have read that redirected printers will only be created if the host has a driver that is appropriate for the client's printer.We've tried installing the Citrix Universal PDF driver with no success, and regressing to Citr

Hello,I tried to execute illustrator.msi from the ZIP file which I have created in the Admin Console (Device Licence, Windows 10 Education with newest updates).The installation breaks off without any messages. In the MSi logfile I found: "MainEngineThread is returning 1603".Then tried to use the command line "msiexec /i "C:\MyPackage\IIIustrator.msi" . Now the installation works but now I got only an iillustrator test version which I cannot  license with my Adobe Id.Any Ideas ?Martin

I'm not getting on with the 2918 version of Photoshop, I was perfectly OK with the 2016 version, how can I go back to using that one?

Me podian decir si al conectarme via remota a un equipo donde tengo licenciamiento de adobe, necesito licencia para el equipo de donde me conecto o es suficiente con la licencia del equipo remoto