Enterprise & Teams

Hi everyone, my e-mail address currently has 2 Adobe-Accounts or rather versions of accounts that are active. One is a business-account which my university is the admin of, I think. The other one is a private one which I just now created and booked the student-plan for, because the business-account will be deactivated several days ahead from now. When people want to share files with my mail-address, which of these accounts will get access to them? Or can I choose with which I want to access the shared file?Does anyone know? Thanks for your support!

I have recently added a new user and have assigned new license to him. Unfortunately, the user has not received the welocme email with acess details. I raised a complaint through the call centre, to which they send an account verification email with link to the new user. The email link suggested password reset code to the emial which is also not receiving. Currently i have paid for the license but cannot be used by the new user

Hi all,I select a user and want to download their associated storage files but have no option as per article. I previously sent the file to another member of staff but the download of file has since expired and they never actioned. how can I complete? https://helpx.adobe.com/ie/enterprise/using/asset-reclamation.html

I've recently changed my account to a student afiliated one. Before that, I could use all the adobe apps perfectly with no problem, I then deleted the CC Cloud on my computer and tried to reinstall it, but this error message keeps coming up for about two weeks now! I've tried solving the problem by updating my Mac's software, uninstalling and reinstalling the CC cloud and contacting my college's TI team with no luck, to be honest.SOS!

I have joined Adobe for teams, how do i change my Adobe CC File personal to the Team (WRTA-DY13)

I want old version of Priemer pro for a project, I have checked in other version option it is not availbale. Please provide link to install old version. 

We have an active Adobe account, but recently discovered that invoices were being sent to an incorrect (non-existent) email address. We have now updated the email address in our account settings.Could you please resend the past invoices (2024 + 2025) to the newly updated email address, or to me directly so that we can process them accordingly? Customer 1285156957.Thank you in advance for your assistance.

跳转到了adobe然后报错了，但是没有详细的错误信息麻烦帮忙看下具体什么错 

Is there a way I can delete user storage folders from the admin portal? I have users who have left our company but still have a cloud folder and I would like to remove these.Another question (might solve my first question) will removing users from our directory in the admin portal also delete their storage folder? 

Hi,I have Adobe Pro (purchased with this acount) and can't access to the admin console! I am the purchaser and should be the admin.It shows the following message: We're sorry. You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator.    

My account has XD in its plan but I can't download it, what can I do?

Was able to upload Adobe Photoshop Premium 2025, but was unalbe to open the editor

Hi, I'm exploring the option to ship the JMX console default metrics like HEAP_USED and OperationStats.WorkflowPurgeTask.SUCCESS to AWS CloudWatch for better observability. I've implemented collectd to grab the JMX metrics and was able to ship the GenericJMX mbean metrics like memory_pool but could not find the mbean configurations required for the aforementioned default AEM JMX console metrics. Is there a way to achieve this on AEM on-premise offering?

Xin chào các bạn ... Tôi đã thanh toán đầy đủ cho tài khoản CC, nhưng tài khoản của tôi vẫn giống như tài khoản miễn phí ... Tôi có thể làm gì?   Cảm ơn sự giúp đỡ của bạn!

Hi Team,  100% not technical here but someone in our company accidentally incorrectly put the email address and assigned a CC license to them. Now when we try to add the user it doesn't recognise the correct email address. (who would of thought typing 1 additional letter would cause such a commotion)  Any tips in resolving this?  We raised a support case but they gave us a unmonitored email.     

Possuo 52 licenças do Plano todos os Apps, uso o tipo de licença por usuário. Queria saber se pelo Admin Console tenho como verificar quando um usuário usou a licença pela última vez. Tem como eu verificar isso?

Hello everyone,I have one question, for Enterprise account if I save files on my cloud space (1TB), files on it are visible for all others users and Admin user?Thanks in advance for replies. Regards,Ste

We had an admin rename our primary SSO group that was assigning licenses to users.  This caused Azure to remove the group completely and deprovision everyone from the admin console. We have no admins that have been able to sign-in to the console to contact support to try to get this resolved.  Calling the phone tech support they are unable to find any accounts associated with me the primary admin of our Adobe accounts.  I gave them our VIP number, invoice number, PO number we issued, and everything I have to identify our company/me.  I'm waiting on a response from our VAR, but so far nothing from them either. Has anyone successfully contacted Adobe support in a scenario like this?  Anybody have good contact information for support?

Hi there,We recently got Adobe Enterprise Plan. A user had create a free account with her enterprise email few weeks ago. Now, I want to assign her an Acrobat Pro licence within the admin console. So I created a user with her company email adresse and assign her a licence.I downloaded and installed CC on her PC along with Acrobat, but when she connect with her email, CC do not give her choice between the "personnal" free account that she already had and her new company profile with Acrobat pro licence assing. What I did wrong? There is a way to send an invitation email to the user so CC knows that I want to onboard her?Thanks

Hi everyone, My company has just gone through a rebrand which means that we are now using a new email address domain. Is there any way for me, account admin, to update everyone's emails for them? Or does each team member have to log on and update their own email?  Thanks in advance! 

Hi in the help says go to Account and Products, and appear 3 dots, so you could change the quantity of licenses but in my Admin Consolo these points don't appear. Anybody could help me.  

Hello. There was a problem with access to the admin console. An employee of our company who was an administrator quit and did not give anyone the administrator account. How can we restore access to the admin console?

when i purchase adobe  fram maker i get my  adobe account with administarion rights that was i purchased through the one of the distributor. i try to purchase creative cloud online through my account. i want only one license .     but it shows  more license i want only one how to remove remaing .and further  go for purchasing deatils   [Moderator moved the thread to the correct forum]

Dear Adobe Team,While attempting to register our organization for the Adobe Non-Profit program, we noticed that nearly all countries are listed — except for Turkey.As a non-profit organization based in Turkey, we would like to understand why Turkey is not included in the country selection list. This omission prevents us from completing our registration.Could you please clarify the reason for this and let us know if there are any plans to include Turkey in the near future?Thank you for your attention. We look forward to your response.Kind regards,

Hi! I was part of a Teams license by my company which has been terminated, but as the person responsible for this somehow overlooked that I need the license, we have decided to create a completely new Teams license for me. In the meantime I set up a 7-day-trial with my own PayPal account, but the same work email.   The new Teams license has been created last week by me so I am the admin and I have canceled the 7-day-trial successfully, but I still get the notification in InDesign etc. that I am still in the trial period and that it expires in two days. When I look into my account I see the Adobe for Teams license though that is assigned to me, so I don't get it why I still get the notification...