Enterprise & Teams

I'm running into activation issues and I cannot deactivate previous activations because those laptops are gone forever. I contacted the live support but they told me they cannot help with a Photoshop CS3 problem. Now what?

Does anyone know the proper name and TTL to add to a txt record when verifying a domain. I cannot get adobe to verify any of my domains.Thanks-M

Please advise how I can add more users to an existing account.  Currently have 2 users and need to increase to 3

We would like to procure Adobe Professional with Perpetual license. Pl. confirm whether this product is available as perpetual or we've to go with term license only. Pl. help us.

I'm using PC and a user of Framemaker 7 version and having trouble when I'm going to compare two big size of files.The below error appear when I try to compare the files:Could not create the composite document

I manage a lab of about 60 2015 5k iMacs that all dual boot OSX 10.11.6 and Windows 10. All computers are bound to our Active Directory so that students can log in. Adobe CC 2015.5 works without any problems on the Windows side. However, it seems that the entire Adobe suite keeps breaking with Configuration Error 16 for both AD users and the admin accounts on the OSX sides. Since Adobe's official "Fix" for Configuration Error 16 is to set the correct permissions for the SLStore and Adobe PCD folders, I wrote a script to repair the permissions that is deployed through a policy that is triggered on logout. I included the permission fix in a script that deletes the previous AD account from the computers on logout.I first tried adding these two commands to the script:chown -R root /Library/Application\ Support/Adobe/Adobe\ PCD/chmod -R 644 /Library/Application\ Support/ Adobe/Adobe\ PCD/but that still didn't fix the problem, so I took them out of the script.I also have a script set to run

Hi,We followed the instuctions mentioned in App-V Deployment: Acrobat DC — Enterprise Administration Guide​When publishing the package without the -DynamicDeploymentConfiguration option the package is published without an error. Only a message the we have 00 days left.But when we do use the -DynamicDeploymentConfiguration option, we receive error 16. The application closes then. Any idea what went wrong?Output of the Publish script09-11-2016 15:24: ---------------------------------------------------------09-11-2016 15:24: -                       Publish.ps1                     -09-11-2016 15:24: -       Post Publishing Script for Acrobat App-V        -09-11-2016 15:24: -----------------------------------------------

Hi, there! I bought a whole new Mac mini (runs in Traditional Chinese) and upgraded it to the latest version. I want to use CCP to make installation package for Adobe CCT.After downloading CCP, I started running the program and found it runs in Simplified Chinese UI. It's OK for me, I can read it. But while downloading Adobe CC, the speed is extremely slow.  I thought it may connect to China (but I am in Taiwan).So I decided to chang the main OS X language to English in Language & Text preferences and run CCP again, and found it go back to normal speed.I can't explain why there is a huge difference in speed, maybe something is miss configured?

Hi, I work for a small private school and I need to reinstall our site licensed copy of CS3 Premium on our desktops.  I have been able to install just fine, no problems. I have a proper serial number and that part checks out, no problems. The problem is that I cannot activate the software.  I have talked to Adobe support a number of times and what they are telling me is that the activation server at Adobe is no longer running since the product is too old, so that is why I get the error about the server not connecting or the error saying that I have used all of my activations (impossible, since I have a site license for the product).You might suggest the Offline Activation, but, alas, that is no longer available as well or the phone activation.Support basically told me to go to the forums and hope for a workaround.  I have looked through many of the forums, but I only get the answers that recommend things I have already done above.  I am looking for one of two things

Hello.A few months ago, Adobe had some internal issue regarding Acrobat Pro 11 licensing/registration which caused long established Acrobat Pro 11 installations to act as though they've never been registered.   I've had at least 1 user crop up today displaying that very same issue again.   We're running 11.0.18 with absolutely nothing being changed for months.Anyone else seeing this again all of a sudden?

I share everyone's frustration with the blocking pop up!I've had valid CS licenses - purchased directly from Adobe - since 2008 and validly licensed Adobe products since 1998. I have been using CS6 every day since it was installed (March 2013). However, in the last year I've been blocked three times by an "expired 30 day trial version" pop up message. I've NEVER had a trail version of any Adobe software. Fixing this problem 6 months ago required a walk through with Adobe CS Tech Asst personnel (now no longer available) and a "special" download via the Adobe site.I just got the message again. Once again I'm being blocked from production work when trying to use a valid product license number.I can be kind and verbalize my suspicion that Adobe is deliberately inserting malware via updates, at this point in time to Acrobat Pro/Flash, as a direct attempt to force me to purchase the CC version. NO. I will update when and if I so choose.Six months ago the "Adobe "fix"  was both frustrati

Hello... I successfully built an Adobe CC 2017 package for Mac with our Education license. Once installed, everything works as it should... applications are licensed, and I can update without having to sign in with an Adobe account. Great. Except, Acrobat DC is the only application that can't update... "An error occurred. Please check for updates again later. Error: 104". The version is 2015.020.20039. I created the installer yesterday.I also created a Windows installer yesterday, which also installed as it should, and everything can check for updates. Acrobat DC successfully found an update, 2015.020.20049.Anyone else experiencing this same issue, or know what the deal is? !

Hello,I am trying to roll out an Adobe CC 2017 package on multiple Windows 10 computers. I have created the package with the Adobe Cloud Packager (and re-created it in case of corruption). I have removed ALL CC apps from the machine prior to the install (We were previously running CC 2015 apps), and have ran the CC cleaner application to purge any remaining installation remnants. The package includes the following applications:This package contains following productsFlash Builder Premium (4.7)Acrobat DC (15.0)Fuse CC (Preview) (2015.1)Extension Manager CC (7.0)Illustrator CC (2017) (21.0.0)Media Encoder CC (2017) (11.0.0)InDesign CC (2017) (12.0.0)Audition CC (2017) (10.0.0)Animate CC and Mobile Device Packaging (2017) (16.0)Bridge CC (2017) (7.0)Photoshop CC (2017) (18.0)After Effects CC (2017) (14.0.0)Dreamweaver CC (2017) (17.0.0)Muse CC (2017) (2017.0.0)Premiere Pro CC (2017) (11.0.0)This package contains following updatesExtension Manager CC UpdateAdobe Application ManagerCamera R

HiI've built an internal update server using AUSST for updates. I want to set a script to run the updates incrementally without being logged in - assumed a powershell script run as a scheduled task would be the best option. The script I've written is below:$body = "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\CCP\utilities\AUSST\AdobeUpdateServerSetupTool.exe"--root="D:\Updates\Adobe" --incremental |Out-String "Updates are complete." -Nonewline -Foregroundcolor Green -From email@domain -To email@domain -Subject "Adobe AUSST Updates" -Body $body -SmtpServer "mailbox.domain.local" I get the following error when running this though:At line:1 char:117+ ... tupTool.exe" --root="D:\Updates\Adobe" --incremental |Out-String+                    ~~~~~~~~~~~~~~~~~~~~~~~Unexpected token 'root="D:\Updates\Adobe"' in expression or statement.At line:1 char:9+ $body = "C:\Program Files (x86)\Common F

We use the Creative Cloud Packager for teams to built our needed Software.After that we install this Package to the Clients. We have the done this for the 2014 Products and installed them. Thats working.Also the Package for 2015 Products can be installed on a clean computer.But now we want to upgrade the installed Adobe Products from 2014  to 2015 on the clients.After we have finished the install of the 2015 package we see all 2014 and 2015 products on the computer.Here is a screenshot. Normally it should be that the old version gets uninstalled and the new version should be installed.We do not need the old Versions.. How can we do this with the adobe creative cloud packager?We can't upgrade it manually on each client!Thx

Hello,We have the enterprise version (3 desktop licenses). One of these computer had a problem opening these CC programs about 1 month ago. There was a message saying that his license was inactive and asked for the program to be updated. Connecting with the corporate account ID gave the same message. Since then, the user has installed the demo version 2017 but that expires in 2 days. On the site, the license assigned to its station is active. What can be done to put the old version back and make it work.Thank you.Isabelle

I spent 30 minutes on Adobe's site to find a way to contact sales via email, unsuccessfully. Very very annoying considering I am trying to get an offer for multiple licenses. I am a client for years, I should be able to reach them when I need something, especially when it is in their benefit. I managed to reach competitors without a problem. Can Adobe provide a solution please.

since we are using Adobe DC it may happen from time to time that there's a pop-up asing for Login to Adobe Cloudwe don't Need and don't want to use Adobe Cloud as we have a license keyHow can we avoid These pop-up? I didn't find an appropriate entry in customization wizardseit wir Adobe DC einsetzen passiert es ab und an, dass dasAnmeldefenster an die Adobe Cloud aufpoppt. Wir haben einen Lizenzschlüssel undwollen keine Anmeldung.Wie können wir sie unterbinden? Im Customization Wizard habe ichnichts passendes gefunden.

We have a few computers with CC for teams installed. Today I tried to update a couple using RUM manually. This worked OK, however I discovered that the applications had not updated to CC 2017 versions, where such a version has been released.I tried updating RUM by downloading the latest version Remote Update Manager update but this did not make any difference.  As a test I also tried running RUM with this parameter to attempt to just update Photoshop –productVersions=PHSP and the results was no updates.I am left wondering if RUM has not been updated to include CC 2017. This article, which does not list the latest versions, points to that possibility Channel IDs for use with Adobe Remote Update Manager.Can anyone set me straight on anything I have missed?Thank you

in need to purchase 41 adobe pro dc licences that we can use on either a virtual environment or a desktop pc?  is there a subscription licence to cover this and if so what are the details? thanks

Create packages for Adobe Creative Cloud Above link shows how to create a package with elevated privileges, even one with just the desktop app only so that users can manage their CC apps without having admin rights.I tried installing this using SCCM on a PC that already had CC installed and it continues to fail, it would seem that there is no way for the package to update the desktop app in order to provide this functionality.I did try manually also with logging and it always exit with error.I am running WIndows 7 64bit and I really need a way for my users to manage their own apps, especially updating the desktop app is giving me a headache.Another issue is that creating and installing packages leaves any old version installed, so now people will have Photoshop installed in 3 different versions...Please tell me how to change the desktop app without having to first uninstall all CC apps, then the desktop app and start all from scratch.

I am creating Adobe CC apps installation packages using the CC Packager.   The package contains both an MSI file and a Setup.exe file in the Build folder.   Can someone tell me which I should be using and why?   I have read that I cannot install Acrobat DC if it is in the package if I execute the MSI file.  Most of my packages will contain Acrobat and I will have to use Setup.exe for those packages, but I wanted to be sure that I was not missing something by not running the MSI file.   We tried running the MSI file on one computer and the package would not install.  In this case, we received a conflict error (unspecified).Is it necessary to uninstall older versions of Adobe products before installing new versions using the packager?Thanks for your assistance.

We run a virtualised environment with "Appsense" which controls amongst other things, access to applications. We have certain users on Citrix, who need Adobe Pro X, We have obviously installed, Along with Adobe Reader X which is sat on machine for all other users. We are facing regular issue with IE 11, with No settings(I.E immediately after an IE settings reset) with have tried to open .pdf's from the intranet and wider internet.As soon as we do, something tries to launch Adobe Pro, which "Appsense" refuses access to.What we would expect to happen is that the file type association for the user(Under HKCU) pulls up the adobe file.If the file is opened from disk, adobe reader pulls up the file.We need to confirm and prevent whats causing this.At present, the only adobe process enabled(which we can't seem to disable) is Adobe Smartselect.Anyone able to offer options(beside give the user base of 1500 access to the licensed adobe pro application?)

HiAs I cant buy Adobe software on DVD anymore, my supplier tells me I need to register for the VIP program  on the adobe websiteWell, I dont see any form to fill out and having spent 5 minutes listening to awful 'on hold' music after ringing the 0800 sales line ,,does anyone know the answer ?Thanksrichard

Hi - We have volume licenses for Adobe Acrobat 9 which we still use and some how program complaints that license key is not valid. Please help.