Enterprise & Teams

When touching mousepad, Illustrator goes all over the place. Needs a couple of minutes to process it. Then I can give another order (only 1) or, when I want to scroll again, Illustrator goes again all over the place. Not a workable area. Tried to delete the programm with AdobeCreativeCloudCleanerTool and re-install. No success. Tried another version of Illustrator. No success. Please help.

Hey Everyone, I am reaching out to you with a question regarding data privacy concerns related to the use of the transcription tool in Adobe Premiere Pro. We utilize Adobe Premiere Pro in our university hospital to edit recorded (audio) interviews with educators. These interviews contain sensitive patient data as well as instructional information that must not, under any circumstances, be stored on external servers. Therefore, we want to ensure that the transcriptions created with Adobe Premiere Pro are exclusively stored locally on our computers and not transmitted over the internet. Can you confirm for us that Adobe Premiere Pro's transcription tool does not send transcription data over the internet or store it on external servers unless explicitly enabled by the user? We place great importance on safeguarding sensitive information and aim to ensure compliance with all data privacy regulations while utilizing your products. We appreciate your assistance and feedback on

Has anyone issues  with opening and using/editing old PS and InDesign with Catalina OS on a Mac.About to order a new iMac. 

My university used to give me acess to the full plan, but since I graduated and lost this plan I'm unable to enter my profile, even thought when it still exists and is connected to my e-mail.

I have been trying to cancel my subscription for like an hour an nothing is working. I have an account with my school and when I go to look at my plan, I don't get the "manage plans" option which is how you cancel your subscription. I can't even view what type of plan I have. It gives me zero options on how to cancel my account or even look at my payment plan, the only option given is to deactivate my computer. I want this thing off my computer bc it's destorying it, but I don't want to keep paying for a subscription if I'm not using this. Can anyone tell me how to fix this issue?

My company bought a long time , Adobe Acrobat 7 Professional , but now calls for activation. By phone it is no longer possible and the Internet the following message appears :" Activation Server Unavailable" .How could activate?Obs .: We have the box, the serial , manual, CD.Obs .: We have the box, the serial , manual, CD.

Hello Any frustration in my tone is directed at Adobe not teh community. 🙂 I have reviewed eh community posts and support articles.We have Adobe Acrobat pro DC on about 10 PCs and none of them are auto-updating.The Task to check upates runs  without error but no updates are installed.I checked registry settings and teh option for updating is set to download and install.I reset preferences, although Update is not an option anymore.Creative Cloud is running.Anti-Virus is not blocking updates as far as I can tell looking at the corporate AV console.It says apps are up to date but our Tenable nessus system identifies that we are not up to date and have vulnerabilities.This is very frustrating.I cannot re-install Acrobat on everyone's PC.We update Reader via GPO so I suppose I coudl do the same for Acrobat but not sure if that is even an option. Any thoughts on how to force the Acrobat Pro DC to update woudl be appreciated. regardsAdrian 

Why can't I download my apps after PAYING for them through my admin? Every time I go to download, I am required to "request access." After that I check with my "admin" and NOTHING. Now he doesn't have access to the apps after being able to see that I did, in fact, request access. Is this a joke? What is going on with your services? We are losing productivity as a result and pay for 2 accounts, which we can't access. 

  Learn to transfer your data from an Adobe ID to an Enterprise ID or Federated ID account by the Automated Asset Migration feature.   Admins, go to the Admin Console Users section to get started.     Highlights from this video: How to change the identity type by CSV How to upload the CSV file How to get started   To learn more about Automated Asset Migration, check out these Frequently Asked Questions.  If you are not the Admin, click here to reach out to your Adobe Admin to get started.    *For queries, feedback, and suggestions, comment below or start a conversation.

Good morning Once a week I receive an email from Bharat Jagwani <jagwani@adobe.com>which tells me: I wanted to circle back with you once again on the below individual licenses, which could be consolidated to a centralized business account. Is it really from Adobe? 

We bought 6 Standard licenses and I was under the false impression, that it's possible to first install Standard and then Reader on our RDS servers. Standard works fine for our six named users but installing Reader was not possible and now the majority of our users are unhappy with opening PDFs in Edge or Firefox.  Is there a way around this? Apparantely the unified installer is only available to enterprises, which is the only "solution" I have found thus far. Thanks in advance for any and all help!

I am implementing Adobe Target through the platform Web SDK and have configured all the steps as mentioned in this article : https://experienceleague.adobe.com/en/docs/platform-learn/implement-web-sdk/applications-setup/setup-target#set-up-and-render-a-custom-decision-scopeAfter i created an activity in adobe target i can see that the changes from activities are getting applied on the page. However, pageviews are not getting recorded.    I Checked in the debug mode and send event is getting triggered.Any suggestions to resolve this issue will be really appriciated.

The organization I work for is experiencing a problem with Adobe Stock, it says we don't have any free assets, it's been 4 days since our team has been able to download the images, Adobe's support is very bad, they can't resolve it, we have several jobs stopped because We cannot finish the pieces without the photos being uploaded. You ask for support and support treats you like an idiot, asking for a screenshot to see if you logged in correctly, or if the account is in a business profile. We are about 15 users, each in a home office, and there is no way to say that it is the company's network as each one is in their home with their own internet. Don't try to say that it's the company's network. And everyone has a professional profile and a company login.Very tiring

We are facing difficulties of claiming our invoices from Adobe.We tried many troubleshooting processes with unfortunately no success, the invoice history should be available in the "Account" tab (according to the knowledge article: https://helpx.adobe.com/in/enterprise/using/manage-invoices.html#:~:text=Sign%20in%20to%20the%20Admin%20Console.,amount%2C%20and%20status%20of%20payment.) still it is nowhere to be found.Tried changing the contract owner to eliminate the possibility of computer/account issues.Has anyone experienced something like this before? Any help would be deeply appreciated as we are kind of circling around this issue for quite some time now.

I have a problem with Adobe "Data and privacy settings" https://account.adobe.com/privacy The entries for "Desktop app usage" and "Content analysis" are not available for all users of our company. If I log in with a my private Adobe profile, then the settings are visible. How can I make my privacy settings available?p.s. I have admin permissions for our company Adobe Portal

I need to remove inactive users from our account, I have over 100.  Some of these users have left the company or no longer need the license they had assigned to them.  When I try to delete their account I get the option of Transfering content now, later or removing content.  I'm nervous to delete completely as I dont know if there may be adobe documents still required by their teams....does deleting them completely remove access to any adobe documents that may have been created?

im having the same issue but generally with ym creative cloud i cant instal anything and ive tried everything suggested here and nothing 😞

When anyone from our company accesses stock.adobe.com, we are no longer able to download images, even though we're a creative cloud pro agency.     It prompts us to pay.  has something changed?

I need to fetch the leatest version of Adobe Pro DC.  I'm able to build the offline installer package. I would like to be able to see the version of Adobe Pro DC that's going to be built into the package. How do I do this? Better yet, for a package that I do have downloaded, where at in that package can I see the product version number.  thanks in advance 🙂 

I have an All Apps subscription through my company. I can use it at home or at work.     I installed Adobe Reader to see what my client has available.The next day Acrobat Pro was gone and no way I can see to get it back. It's still fully functional at home. I uninstalled it and restarted the computer, which is Windows 10 Pro. No change.Any help out there?  

Hi Community, I have a website on Magento and I am wondering what it takes to upgrade it to the latest version. Is there any cost attached to doing it?  Thanks

I paid for Adobe Creative Cloud through your university but also downloaded the trial version separately on the same Email because I got the download link very late and did not know what to do, and now Im experiencing issues accessing the full features of the paid version. Everytime I try to install the application it brings me to an option to choose and pay. 

Guten Tag,  wir nutzen die Creative Suite als gemeinnützige Organisation. Unser Abo muss verlängert werden. Um dies zu tun, soll ich unseren Kundenberater kontaktieren. Die einzigen Kontaktdaten, die ich vom Support erhalten habe, sind eine Mail-Adresse. Bislang habe ich auf meine Mail keine Antwort erhalten. Was kann ich noch tun, um Hilfe beim Verlängern des Abos zu bekommen? Es ist dringend, wir sind auf die Programme angewiesen und unser Abo läuft in 13 Tagen aus. 

Hi...I'm considering subscribing to Creative Cloud for my office. I have three people that might need to use CC, but not all at the same time. Is this legit? Also, do you need to sign up for a year of is it a rolling, monthly contract? i.e. if we don't need the license for three months, can we suspend the account for that period then reopen it? Thanks in advance. 

HiI have an enterprise account and adobe XD is not shwoing up on my Creative cloud. I have treid to re-install but it is still nkit showing up. When i go into accounts it shows that i have acess to it but it is not on my creative cloud. Please ASAP as i need it for an assignment!!! Angelina.