Enterprise & Teams

Hello Yesterday, and without me doing anything, a huge part of the files inside of the Sync Folders were moved into to the Bin folder (mac user). I lost most of my work. My folders are no longer organized and Adobe Create Cloud added some random files as well. Has anywone experience this? How to restore my files? Is there any support service? I'm going around the pages and I can't find a proper support service!Thanks

Hello Adobe Team,I am developer. We have adobe extension build in which we are runing illustartor. We want to check caching functionality in Adobe 2020. As our customer have upgraded from 2020 to latest version. and they are saying it behaves diffrent in latest version. So could you please help me with setup link for Adobe 2020? Regards,Sachin

Recently purchased Creative Cloud for teams.  I am the admin.  I assigned a user one of the licenses and sent them an email. I then go onto their computer, click on the link Start Here, to download and install Creative Cloud for teams.  Go all through the process.  Then launch Creative Cloud Express or whateverprogram it is called.  And it comes up saying that they have a 7 day trial!  And there aren't all the apps that the Team license should offer them.   It seems to think this isn'ta teams license but an individual license that hasn't been paid for.Did not have this issue with the other user who got assigned a Teams license.The only thing that is different is there is a perpetual license for Adobe Acrobat Pro 2020 on this machine.Obviously, I want to keep the Pro perpetual license and also run the Teams Creative Cloud license.Any ideas how to address this issue? 

我购买的团队计划已过期，并且我没有将文件保存在本地，如何将文件恢复到云存储中，续订订阅可以解决此问题吗？所有的工作都消失了。

Hello Team,Been trying to renew our VIP plan for weeks but no response from Adobe.I've sent many emails to Support and my Account Manager to get it processed.I haven't received any emails or calls back.I even received an undelivered email message because your mailbox was full. No idea if the account manager is still there as we seem to get different one after a few months.Please can someone assist

I am getting exactly the same. I have 150 iMacs to upgrade from CC2023 to CC2024. Running CC Cleaner on Apple Remote Desk top returns 'Null". Running it on individual machines CC Cleaner does not see the 2023 apps - consequently will not remove them. I am hoping to do a clean install of 2024 apps. Having to go around all the machines and manually unistall cc2023 is a mammoth task. Is the CC cleaner tool no longer supported? 

Our IT Admin purchased Adobe Stock and added it to my user profile. However, I am unable to access the Stock app within my "Installed/Available with your plan" app sections. When I try to download an image it requests billing information. My history with adding Adobe apps, once purchased they show up in the "Installed" section. Any input to confirm what's "off" with the account is appreciated. 

I'm also having the same issue. I have a team account and have been granted access to Adobe XD, more than a week ago. I can see adobe XD access under my account on the account info but I can not see the app in my Creative Cloud desktop app. I need to dowloand Adobe XD urgently for my work. Someone plz help.

Bonjour,En septembre dernier, j'ai procédé au renouvellement de mes 3 licences Adobe Creative cloud et j'en ai racheté une nouvelle (je suis passée par mon revendeur habituel). Je devrai donc avoir 4 licences à ma disposition sur le portail Adobe. Or je n'en visualise que 3 dans mon menu "Produits". Et ce qui est bizarre c'est que dans le menu "Compte" les 4 apparaissent bien. Mais je ne peux pas utiliser cette 4ème licence.Cela fait déjà 3 mois que j'ai acheté cette licence sans pouvoir l'utiliser. Et mon revendeur ne fait rien pour solutionner le problème. J'ai donc besoin que ça se débloque. Merci à vous.

How do I know if the licenses I am using at work is eligible to use the Adobe HUP? I try logging in with my work email on my home computer but doesn't work. Is there something I need to ask our Adobe Admin to enable? I believe our license server is set up within our own Intranet.

Hello,I am a business education teacher that using certiport to test my students for certification test on Adobe Photoshop and Adobe Illustrator. The discontinuation for Adobe Photoshop 2021 and 2022 is causing issues for the students to test. Can you all please keep the long term supported verions of the year so my students can test on those programs? Thank you.

Hello everyone,I'm a teacher from an italian high school and I'm in trouble setting up the Google Federation user authentication for Abode Creative Cloud.I've followed all the step in the guide provided by Adobe : I've created the directory, created the SAML app in the Google Admin Console, now I have to add the domain to the directory but when it's time to select the domain to add I can't select it and there's an error message saying "Property of another organization" (original error message in the image attached) and I can't really figure out the meaning of this error message, can anyone please help me?

We have recently run into an issue on our Enterprise licensing where the user is confronted with a license expired message when attempting to login to our Enterprise licencing on Apple macOS computers.   Our only rememdy has been to reimage the macOS computer.   We are in a Unified Jamf environment.   Efforts have been to Remove all the Adobe products, restart and reload, but this isn't doing the trick.   We have in ALL cases had to remimage our macOS computers in this state.  

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In my CC Teams admin console the option to set up SSO appeared as a banner invitation, so i set this up, for the most part it seems to work with the one exception being that there doesn't seem to be any options to convert existing Adobe Id's over to a Federated Id or assign a license to a Federated Id if there is an existing account with an Adobe Id, the existing documentation out there has steps and menu's that don't exist for me. I reached out to support who said this was still an Enterprise only feature, they didn't know why i had it or how it was working but they were happy for me, by the end of the conversation they said it was something upcoming for CC Teams. Looking around i don't see anything saying this is available now for CC Teams or even a hint of an upcoming feature release, does anyone know any different? I do realise all the documentation only says Enterprise but, banner on screen, easy setup and the fact i can assign licenses indicates something else.

Hi all, This is really weird. I've been Premier Pro 2021 because 2023 was doing this weird thing where all my videos were exporting looking completely different to how they looked within the project, (colour, exposure totally off) so someone here recommended using an older version. So i've been doing that for the last year or so. I've have the app saved in my dock on my mac. So I was editing a project yesterday, saved and closed it as I normally would, but when I went to open the app today, it's not in my dock anymore, and it's completely disappeared from my mac. When I search for it, it's nowhere and there was only the option to install PP 2024. I mean, I was able to open my project and it seems as though the colour issues from the 2023 version aren't there, so if it works I guess that's fine. But how weird that it just disappeared?

Hello Adobe and fellow community members, I have been an Adobe System Admin for several years and I believe the Admin Console and the Creative Cloud Desktop App still have a lot of opportunites for improvement to meet large enterprise needs. I would love to team up and collaborate with anyone willing to help improve these two areas: Application Usage Metrics More Granular control for admins in both the Admin console and Creative Cloud Desktop App.  Thank You,Rick

bonjour,  je n'ai jamais vous voulu m'abonner à créative cloud 592.47 euros pris d 'office par adobecomment faire pour qu'il me soit facturé uniquement que mon abonnement adobe Proet de plus je ne peux pas télécharger le logiciel que j'ai acheter adobe pro merci de me répondre 

As many others on here I 'm trying to access the Admin Console only to get an error message saying I dont have access to it and to contact the administrator for the account (me). Someone from Adobe please advice.  

I was removing accounts to free up seats for new users and I removed an active user. I got his account restored but his files are gone. Is there anyway to recover files that may have been deleted? 

Hi evereyone,  is there anybody that could provide me with a Incopy CC 2021 DMG file please ? Our dmg became corrupted last week for an uknown reason and we don't have any Backups.  We tried to contact Adobe support and ask them to send it back to us but they said that they don't have it anymore. We absolutely need Incopy 2021 for another 6 months because we are using an older version of Woodwing wich only works in the 2021 version.  We are suppose to upgrade in about 6 months. We already tried to download old version from Adobe Creative Cloud but the older version available is 2022 Version 17. We also tried to create a package from the adobe admin console but again,  the older version available is 2022.  Adobe Support suggest me to ask here in case someone would stil have the DMG and would be kind enough to send it to us.  So if someone has the DMG for Adobe Incopy CC2021, please let me know. Thank you ! 

We are right in middle of rolling out InDesign/InCopy 2021 to workstations in our enterprise and v16 just disappeared from the download page! Where can I find an installer for this? It's critical we have 2021 and not 2022 or 2023.

I have no idea where to turn anymore. I'm feeling so defeated by dealing with support. They have absolutely drained my entire day by passing me around and apparently commiting fraud.So so fed up. Can't even talk to a person of authority to fix my situation.Adobe, I absolutely can't stand having to do business with you.

I want to know , no any product in overview , but in account page so the  Anniversary date : May 15, 2024 (162 days left) what does this meaning?     [Moderator moved the thread to the correct forum]          

Hellowe have severall macOS Systems (Ventura and Sonoma) in our Windows AD environment. Each has the same problem saving JPGs from Photoshop to an network drive. Every jpg has only 0KB and is not usable. Of course saving locally works. Copy from local and paste to network share is working fine as well. I know Adobe is not intended to savo on network shares, but that far from any working reality. Any ideas what might be the problem an how to fix it? Best Rgds