Enterprise & Teams

I was having the same issue.I got the "Uploading PSDC file via the web isn’t supported" message and none of the proposed solutions worked.-Renaming files to .PSD did not work-Trying to upload to the online Photoshop Beta did not workWhat did work, was copying the downloaded files in the "Creative Cloud Files" folder that is on my computer.After that, I could see and access the files in my cloud account at https://assets.adobe.com/files

Laut diesem Artikelhttps://helpx.adobe.com/de/enterprise/kb/eol-cc-synced-files-for-business-plans.htmlwird die Dateisynchronisation eingestellt.Das sind etwas dünne und für mich plötzliche Aussagen. Es ist auch kaum etwas zum Fortbestand von XD zu hören, vor allem seit dem Kauf von Figma. Weiß jemand, ob damit die Freigabe eines Flow (bspw. zum Design-Review) betroffen ist? UND/ODER geht es um das Sichern (mit Versionierung) der XD Daten selbst ? Sind Freigaben von XD-Dokumenten als Bibliotheken für andere XD-Dokumente betroffen?Wäre toll, wenn sich auch aus Reihen von Adobe jemand berufen fühlt zu antworten.

I want to be able to give department IT leads the ability to submit support cases to Adobe for issues such as egress errors when using SDL packages and installation errors on lab workstations in the departments.  What is the minimum role required that a department IT lead would require to be able to submit support cases tro Adobe from the console?  Or is there a way they can submit cases without going through the console?

Hi,I recently received an email from an individual who claims to be my Account Manager at Adobe, responsible for my business's Account Renewal. The email states that as part of my current subscription renewal, my account has been selected for a 1-year Complimentary Adobe Stock subscription with Unlimited asset downloads for my entire team. The email provides details about the assets included, such as standard images, templates, and 3D assets.I wanted to verify the authenticity of this offer and inquire if Adobe indeed provides such a service. Could you please confirm whether this email and the mentioned offer are genuine? The email I received is included below for your reference: "I am the Account Manager assigned to your business at Adobe for your Account Renewal. As part of your Current subscription renewal, Adobe has selected your account for 1 year of Complementary Adobe Stock subscription with Unlimited download of assets for your entire team.This will give your tea

My organization's Adobe Creative Cloud subscription renewed on August 9th.  We have seven (7) licenses.  After the renewal the administration page showed I had 7 (users) of 2 (licenses). Shortly thereafter five (5) users lost access to Creative Cloud.  Since then, the issue has degraded to 0 of 2, then 0 of 0.  Current status is none of my users have access to their Creative Cloud applications.  In an attempt to get users working I agreed to purchase addition licenses, and was billed for them, only for them to stop working within a day or two.  I did this action twice (purchased additional licenses) in an attempt to get my users working again.  This has been going on for well over a week at this point.Is anyone else have issues accessing their Creative Cloud apps due to licensing issue?Our Acrobat Pro licenses are working fine, only impact is with Creative Cloud licensing. 

We as Visteon has ETLA signed with Adobe and Adobe is for sure collecting usage information unless if the option is specifically disabled by users. Not many users do that.  We herewith request Adobe for usage report. Example: We want to know the no of days, duration the user has used the Adobe Application (Including Acrobat) in the last 3 months.  Adobe Competitors like Autodesk have made this report readily available in Admin Portal itself and Adobe being a big player in the market should start providing this in the Adobe Admin Portal for its customers.

We currently sync hundreds of files across four desktops so we can all work on INDD and image files as needed and back each other up when one person is out. Sync is going away? What is the set-up and workflow for a team doing brochure and document design in INDD with a thousand photos in our archives we need to access to place in the INDD files? Can't believe there's no guidance from Adobe on team workflows for shared documents and server. Must be so common for teams to be able to save to a central server where we can all access it. Scheduled an expert session. Had to laugh the Adobe Support website says they're happy to schedule a 60 minutes Expert Session with the account admin, but when you get to Calendly to book it, it's only a 30 minute session. I just know it will be a rep trying to upsell us, I think I've been through this before with Adobe Admin support reps.Adobe website = "What is an Expert Session? A session covers a how-to topic to get you started with

Hello,I see on this article  that axis1.4.1 provided a fix of two vulnerabilities (2012-5784 and 2014-3596) found with AXIS 1.4, but i didn't found any information about axis 1.4.1.1,is this version (Axis1.4.1.1) provided a fix of two other vulnerabilities (CVE-2019-0227 and CVE-2018-8032) found with axis1.4 ?Thanks.

Looking for some clarification on the option of running a cleanup command for our AUSST server. According to the "Maintain the internal update server" documentation it appears that you need to run an incremental update followed by the cleanup command to cleanup obsolete products and updates. My concern is around the possible requirement of including the --filterProducts parameter during the incremental update and the verbiage that states "sap codes you want to retain after cleanup". Currently we run incremental updates routinely on our server but we do not use the --filterProducts parameter. Our reason for this is that we want to grab any or all products updates whenever they become available considering that any user in our company may have any or all the Adobe products on their client. The concern is, if we don't use the --filterProducts parameter in the incremental update and then follow up with the cleanup command, will the cleanup command remove all of our downloade

Our company pays for Adobe Acrobat licenses (Acrobat for Business) for many staff members but we also have an Adobe Creative Cloud subscription. Can we combine these for one-stop billing? If yes, how? Thanks in advance.

We have been seeing that some of our new users get a message to create a more secure password when we try to use login with google. Here is an example of one of the users passwords that Adobe seems to feel in insecure Ti49mmYFTW! I'm not sure how that isn't secure. Any ideas?

My organization has given me a Shared Device License account, can I sign out of my account and sign in with the same account on another computer within the organization?

Good dayI was trying to install a program on my laptop, and it seems it can not install because of  Adobe Common Files were not found on this system, can anyone help me please resolve this matter, as you can see in the picture bellowMany thanks.Wade

Thanks to Surfspot and Adobe messing up my license, I lost access to all my files. My license got placed on a business profile while all my files and hard work got on a personal profile. This means I can't use my files due to no license being on my personal profile but on the business one. This is ridicilous. Do you really think I am gonna buy two separate licenses for this? How do you Adobe guys suggest fixing this for us? 

How many users at one time does one licence allow?

I'm curious and interested in automating the deployment and installation of Adobe software across multiple systems within the same network. I'd like to understand if this is achievable, the process to do so, and if there are any real-world use case scenarios.

Hi, We made a package with cloud sync option disable and does the job but is there a way to block existing Cloud Desktop app installed without sync block? Is there a regkey to change to achieve same result as installing blocked Cloud Desktop package? Thanks, Ste

Hello, A few days ago I wanted to start illustrator and then I was asked if I wanted to start a trial version. While my subscription runs through October. When I wanted to log in again I suddenly got the option from two accounts, what's correct because I bought Adobe last year on a different mailaddress then my account on my iPhone. After logging back in I was surprised to see that my Creative Cloud had thrown out all my installed fonts. In addition, all my shared links of designs and work I send to clients also disappeared in my account. The shared links do still work, but still this remains strange. Any idea how this is possible? I never had issues with it before. Greetings Zita.

Hi all, I have an Adobe account, but I work in a team of 6 people. I see that only 2 people can be logged in at the same time. What would be the best option for my team, since we all need to be logged in and working on projects at the same time?

One of my customer is seeing an error on both browers - edge and chrome. He is unable to view tasks for a Project where he himself is the Project owner. It's bizzare because we have tried logging in as him and are able to see the tasks, updated his access level, but still no change in the problem. Has anyone else faced any similar issue and can guide me? 

You recently merged personal and business accounts which has made Acrobat unusable for the organization and since you can't create any actual Admin tools, each user has to be fixed individually. How can you call this an "enterprise" product and have zero tools for centralized management? We've got most users back on Acrobat Pro but some of them are missing features. Like they can edit, the can redact, which both indicate they have a Acrobat Pro, yet they cannot request signatures. What is the problem?   

While examining metric reports in Adobe Analytics, I noticed a significant disparity between two scenarios. In the first scenario, I selected a date range spanning from January 1, 2022, to December 31, 2022, and analyzed Visit metrics with the "Loggedin" dimension, segmented by quarters of the year. In the second scenario, I narrowed the date range to January 1, 2022, to March 31, 2022, while maintaining the same metrics, dimension, and quarter-based breakdown. Surprisingly, despite the identical quarter-based breakdown, a substantial gap in data was observed. I am curious to understand the underlying reasons behind this discrepancy.

In my enterprise environment we have several users who use all things adobe an creative cloud. We would like a configuration solution in order to allow licensed users to updated adobe apps without admin priviledges. I have seen this documentation. https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/basics.html#update-order But it does not offer what I need. I want users to be able to update application with out needing local or network admin rights.

Hi,I'm trying to deploy Adobe Acrobat Pro without the Adobe PDF maker add-ins that get installed using the standard installer.These add-ins cause stability issues with Outlook which users have been experiencing and complaining about.We install Acrobat on a per user basis if and when users request it to be installed.Looking forward to a response.Regards,Simon