Bug Reports

I cannot create any video for last 72 hours! I keep getting cannot load error. I've tried everything. I think I want to cancel and demand refund!screenshot of error

Admittedly, I do generate a lot of images. I generate many different versions of one image so that I can take the best of each and combine them. I’m sure many people do this. Admittedly, I was going rather fast earlier today in regards to this process, and ran into the “slow down speed racer” text a few times. at which point I did. I waited about 5 minutes, then continued and everything was fine.However, about an hour ago as of writing this bug, I have been unable to generate even a single picture. the “speed racer” thing hit me an hour ago and has since not allowed me to generate any images. I’ve cleared my generation history, deleted my cache and cookies, temp files, logged out, closed adobe, closed the browser, and when getting back in the issue continues.I’ve tried other browsers as well, but obviously to no avail. I am on a subscription plan. I can’t remember what it’s called, but I know I get 10k credits a month but have unlimited access to certain models like nano banana 2 (whic

I would like either my credits back or a refund. I attempted to enhance my photo in firefly, off description. And wow terrible. To test my description I put the exact same text command into chat gpt. and it created exactly what i commanded, so I know it is not my text description. So I want either my points back or a refund for my recent subscription to adobe firefly $9.00 your system is glitchy, garbage. You should really let be try it, if they dont like what your ai generated give them points back. It would save you the loss of a firefly subscription. This way its just a complete and total rip offKim Jack, long time 10+ years subscriber to adobe photography suite, and acrobat. kjack427@gmail.com 

Adobe Firefly will not load the information on my artboard. After a hard refresh it will show a brief flicker of the data on the board but will return to dotted black screen. Generation history is still available but I need the work on the artboard. There are alot of image and videos on the artboard that are important.This is the case in multiple browsers. Microsoft edge, safari, and google chrome. My artboards have been opened and closed many times and been saving data for several weeks now. It is not normal for it to delete all data. Please help!

I am seeing frequent error in generating a image into a video, I am being displayed error displaying the generated video, please try again after sometime or edit again

Composite Imagery doesnt open.

Firefly image genearation page is not loading, the entire things keeps buffering. Even if it loads, its unable to generate image, it again starts to buffer. It’s been happening for the last 24 hours. Feels like waste of money at this point.

upscale taking so long

upload png image 3000x3000 , select upscaling 2x, firefly or topaz partner agents start running the upcycle but never finish - I have waited over 3h. 

It is absolutely unacceptable that it's using 300-400 credits for each prompt WITHOUT me downloading. Just to SEE if what I'm asking it to do even works at all. This is a waste of money and in no way okay to do to the Adobe community. 0/10 stars. 

It’s been a couple weeks since I am not able to generate any images with any Ai model in there. It’s very slow to load and after a while it says that there was an error

I am experiencing an issue where the “Generate” button is disabled and cannot be clicked while using Adobe Firefly.This issue is blocking my workflow, as I am unable to generate content despite following the standard steps. Kindly investigate and advise on a resolution. Thank you.Best regards,Hemant Sutar

I've already subscribed to ur website but rhe moment I generate video with kling 3.0it always says can't load. Fix this to my account ASAP. Multiple times I've tried but won't generate content. 

None of my boards are loading. The background is just black and when I click “place on canvas” from the generation window, the image disappears. When I click “fit to screen” nothing happens either. This is on all my boards. Has been happening for about a week atleast

I generate a video with Firefly and drag it to the board. Once on the board, I cannot export it to Premiere or download the video. I wasted SO MANY CREDITS for nothing.

Firefly is taking my credits but not generating anything. It will deduct the credits from my account and then say “Something Went Wrong” when nothing loads after my prompting. 

I tried to edit a render, like i have done many times before. Still using the same prompt that has worked just a few weeks back, but now i get error every time i try. No matter which browser.I try to change quite old user created renders.And i use this prompt:🔥 FREE RENDER PROMPT — v1 (FULL SYSTEM)This character is completely fictional and user created.[SECTION 1: THE CLEAN-EDGE MASTER RECONSTRUCTION — FREE MODE]Workflow Mandate: Evolution-Based ReconstructionRebuild the character from the ground up using high-poly ZBrush-style anatomical logic.The original render is a base reference, not a final blueprint.Do NOT simply upscale or clean —→ reinterpret and upgrade the character into a higher-tier AAA versionRender Engine8K Path-Traced Hero RenderOctaneRender surface physicsUnreal Engine 5.4 targetSurface FidelityReplace all flat textures with 8K material shadersHigh-frequency skin detail (pores, grain, micro variation)Natural tonal variation (avoid plastic look)Deep subsurface scatteri

This screen (attached) showed when I should download the video

I provide a reference frame of a natural gas well burning so that a video can be created.  None of the AI models will work.  Only Firefly video works and it changes the image entirely and makes it color.  My prompt asks for the original sepia tone and historic background.  This renders Firefly useless to me.

 Fix: I’m trying to generate images. The images aren’t being generated, but you’re still charging me credits.