Lightroom ecosystem (Cloud-based)

I have just migrated my desktop lightroom classic catalogue to lightroom cloud and think I've made a big mistake. I've lost the album and referencing system for the photos remaining on the desktop. Is there a fix for this please? I have managed with collections and folders on the desktop with Lightroom Classic for over 10 years, and never had significant issues apart from speed with large catalogues. I have now take the plunge and gone to lightroom on the cloud thinking that everything would be synced across all devices, but now see that only the folder view remains on the desktop, and this does not replicate the cloud view of albums (previously collections) . It is also taking an inordinate amount of time doing the first sync . I have a fairly high spec desktop but it is going at a snails pace. Is there a work round for replicating the album structure from cloud to device without having to re- download everything that has been uploaded? Any ideas please? Or is there a good manual avai

Hello, I have a question about a Lightroom subscription refund.My Lightroom subscription was automatically renewed because I forgot to cancel it before the next billing period. The payment was charged two days ago, and I cancelled the subscription on the same day after noticing the charge.I understand that refunds are usually only available within 14 days of the initial purchase, but I wanted to ask if there is any possibility of getting a refund for this renewal payment as a one-time exception.Has anyone had a similar situation, or does anyone know if Adobe support can help with this kind of request?Thank you for your help.

I have some presets that I'd like to load into Lightroom mobile, but it seems impossible for me to do that, is there a specific feature in the app that I have to use?

After the latest update last night, lightroom ipad freezes when pasting copied settings to a number of photos. When exporting hundreds of photos the screen freezes- ipad mini 7th gen a17 pro 

I also want to know how to pay for the service 

Is it possible to go back to the old version. The way the albums are presented is terrible. Samsung tablet S9.Is it also possible to set the sorting to oldest first when you open the folder?

My old  Dell computer died but I have rescued the hard drive (D) and all of the files on the C drive. I now have a new super duper computer. I have installed lightroom and photoshop on it. What I would like to do is transfer the old lightroom catalogue and all of the thousands of photos I have on the old hard drive onto the new computer. My photos were stored in well organised file structure, year then month and that structure is on the old hard drive. I know I could just copy all of the files across and then import them into my new catalogue, but I’m not sure this would mean I lose my edits? and I wonder if there is a better way. For ease of reference, my computer calls the old hard drive the F drive and the new computer has a massive D drive where I want all the photos to go. I’m not a novice but I’m not a teccy so hopefully a solution is easy to understand and implement.

Hello Adobe team, I’ve been suffering with frequent crashes of Lightroom (aka Lightroom CC, but NOT Lightroom Classic) since November.  I had a busy / active forum thread going but it has apparently been made unavailable ~8 days ago when you re-launched the Community site, which is very frustrating. This was the link to the thread - perhaps you can see it still? Summary: I am using Lightroom 9.1 (aka Lightroom CC, *NOT* Lightroom Classic) on my MacBook Pro (M4 Max CPU, 48GB RAM, macOS Tahoe 26.2).  Sometime around November, the app began freezing with a pinwheel cursor while doing routine activities: editing a photo, exporting pics, or even just being left open but in the background. Attempting to quit Lightroom puts it into a pinwheel freeze 90% of the time. I’ve submitted dozens of crash reports, hopefully you can see them (they’re linked to my Adobe account). I also have two fresh log outputs from today (a Console crash report and a Lightroom Diagnostic log) which I’m happy to share

After updating to Lightroom 9.5 - the crop now seems to pan and zoom in/out as I adjust the crop borders.I find it easier to adjust the crop borders when I can see the full picture. That way I can see what’s just inside the border and what’s just outside. Is there an option to turn this off?Thanks

I like to switch the default Samsung Expert Raw profile out for Adobe Color or Adobe Landscape, which has been working fine on S22U and my new S26U 24mpix files.  The Samsung profile works properly at both resolutions, but all of the Adobe standard ones do not on 50mpix dng.

My mobile LR's subject detection fails to work since few days ago, probably starting from last update. It does not even work on simple portraits (see attached, emoji and rectangle drawn on screenshot only). 

My Lightroom cloud contains no photos, Adobe Express assets are empty, yet my account still shows 13.3 GB used out of 22 GB. Can you confirm what is consuming the storage on the backend?I mainly used LrC. Only use Lightroom to sync my mobile pictures to LrC. I delete ALL photos monthly since Ihave them backed up in my NAS.I had clicked the “Delete Lightroom Library” twice. Nothing happens.I chat with a representative two days ago. I got a case #. It was closed without resolution.HELP!

auto AI masking makes my app crashe

I am working on a Hyperlapse in Lightroom Mobile on my iPad Pro and I have my main photo edited how I would like it to look so when I copied the settings and then pasted them to the next photo, the one with the pasted settings doesn't look as vibrant as the "main" photo. I made sure to select all the boxes on the settings page that I wanted to be pasted onto the next image or images and it just doesn't look like the original at all. What would be causing this to happen? I will say at first I noticed I everything checked except masking. So I checked that box then attempted another copy and paste thinking the masking being selected this time would fix that and it didn't really change anything. I saw very little difference. Thoughts?

när jag redigerar så blinkar det häftigt, som ett lysrör som håller på att gå sönder.

I recently took some photos and when I got home I went to download my photos via Bluetooth from my canon r6 ll and it came up with an error said it couldn’t connect with Lightroom. I have not had issues with this in the past. I will attach the error message. Any suggestions.  

When importing pictures exported from Apple Photos, in some cases the longitude values have a sign error where East changes to West.   Photos which were captured in Washington are shifted to an obscure rice field in China.  I am uploading an example photo which shows this behavior.  The longitude of the actual location captured with my iPhone was 122° 48' 12.072" W.  Upon uploading this file into Lr, the longitude changes to 122° 48' 12.072" E.  West changed to East.  Is this a bug?

Hi, for the past few days I've been having a very annoying problem with the image.canon service connecting to the Lightroom cloud service to send photos from image.canon directly to Lightroom... Now it's impossible to connect to the Adobe server... What on earth is going on?I've attached a screenshot of the problem... I understand it's more of an Adobe issue than a Canon one... Please help.

I'm using Lightroom Desktop (Cloud version) 9.4.1 on Windows 10.I'm having an issue where only some videos export incorrectly. The exported MP4 ends up being only 0–3 seconds long, even though the original video is much longer.Here's what I've verified: The affected videos play completely inside Lightroom Desktop. The same videos export correctly from Lightroom Web. Other videos from the same camera export normally in Lightroom Desktop. All videos were recorded with a Nikon D3400 (MP4). Clearing the Lightroom cache did not fix the issue. Duplicating the video in Lightroom and exporting the duplicate also fails. The videos don't have any special edits or trimming applied. Has anyone experienced this issue or found a solution? Is this a known bug in Lightroom Desktop for Windows?Any help would be appreciated. Thanks!

How do I get my stacks back?