Lightroom ecosystem (Cloud-based)

I got a problem with HEIC files on my desktop.I have MacOS 10.15 Catalina and newly updated Lightroom Desktop 3.3I added the files on my iPhone running the latest iOS with the latest Lightroom Mobile (5.3.1).The images then synced over over the cloud. They can be opened and edited on both platforms.On export I get the error "The file appears to be unsupported or damaged". This appairs on all HEIC files. Any help is appreciated

Hi, I have tried to google this a bunch of times with limited success, but their seems to be alot of people woundering the samething.Is Adobe ever going to let Lightroom Mobile open the Desktop Lrcat files on at least iPads?I think this could be a real gamechanger for us Photographers wanting to move more towards carrying a iPad instead of a Laptop around on trips and onsite for photoshoots.Especially now whit iPad OS 13 around the corner and externaldrive support is comming. To be able to use the Lrcat that is located on an external drive import photos to that edit some a bit and then just plugin the drive in to the big computer back home to continue the edits would be so awesome and skip the step of waiting for all the photos to upload to the cloud and then back down to your computer.Has anyone heard how Adobe stands to this feature and if the sway to not implement it what was their reason?Kind regardsPatrik Blom

I have the Creative Cloud Photography plan with 1TB plan.  I just got a new Windows PC.  What is the best way to set up and transfer all my work to the new PC?  Do I just install Creative Cloud, sign in and it will sync up to the new PC with all my photo albums and edits intact?  Thanks! Bob

I thought I only deleted the photos I had already synched to the cloud, but it turns out I deleted EVERYTHING. I also thought that you had 30 days of being able to restore it, but that was not the case. Is there someway I can restore it? I read through some of the responses, but they were all from a couple of years ago and said that you couldn't, but I'm writing in the hopes that there might exist a solution now in 2023.

How can I change from dark mode?  Everything in the app is black or dark mode and I cannot see the tools.  All I see is my photo.  The tool menus are so dark, I can hardly see them.  Is the any way to change the overall background so it is in a lighter mode?  Thanks.

I have premium membership for one year; after the last update, I noticed that video files after Export become 1/2 smaller, before, they were same size. Do files get exported in 60 fps? Thus ist very important to me, please help, can't find this information nor contact developers, Thanks 

I have a question about Lightroom Mobile (on Android). I haven't found a way to save RAW files to my Google Drive. When I share, I alway get jpegs, When I export a RAW, I can only get to my Adobe cloud storage. What am I missing?  Maybe there is no way.  Help please !Thanks

i read that presets now so no across devices.  I’ve imported them to lightroom on my desktop, but even though synced, not seeing all my presets (or any of them) on my mobile device.  Thanks for any help. 

My annual purchased/subscription for Lightroom suddenly gone. Can you pls help how to get it back

I'm looking to find these - https://blog.adobe.com/en/publish/2021/06/08/meet-the-photographers-crafting-our-new-premium-presets Does anyone know if they're still available, and if so, where can I find them? Thanks

I use presets as an editing tool, I apply the one preset to the entire album and then go back through and manually edit it to get the right tones of coloring. I started editing an album last night and my preset looked normal. I got back on Lightroom mobile today and the coloring of my photos is absolutely horrible. I am beyond frustrated. I don't know if it's a bug or what but I have never ran into this issue while using this preset. I use the same preset with every album.. PLEASE HELP

I upgraded my PhotoPlan with 1TB to Creative Cloud All Apps 100GB and added Creative Could Files Storage 1TB.  Now lightroom tells me I don't have enough storage as it is looking at the 100GB and not at the 1TB. I've logged out of Creative Cloud, Uninstalled, Reinstalled etc. but nothing is working. Any help appreciated. Demian Lightroom 6.3.1Lightroom Classic 12.3Lightroom WebmacOS 13.3.1

Lightroom for iPad 8.3.1iPad OS Version 16ipad 8Hello, i have a Nikon Zfc with which I shoot in RAW format.i have imported my shots on the iPad using SnapBridge but when I try to edit the picture on Lightroom for iPad, they are all in Black&white. No problems with jpeg format. No problem with editing on iPhone.the problem seems to be related only to the iPad version.did anyone experience this?is there any fix?

HiQuick question - I tried to use the Denoise function in LR on an image.  After processing for more than 10 minutes it showed it had completed but no new DNG was produced to be used in further edits.  Is there something I am doing incorrectly?  Do I specify DNG location.  Exporting the photo I imported as a DNG does not have the Denoise applied...

I have an iPhone 8, an iPad Mini 5 and a MacBook Pro, and Lightroom (cloud version) installed and synchronized on all three units since several years ago...) but, lately, like I just experienced - I took a raw format photo DNG with my iPhone 8 using the Lightroom app. When I subsequently then wanted to open that picture on my iPad mini 5, in Lightroom, to edit the picture I got a pop up window that says I have to download the Ligtroom app first...but I do have the Lightroom app already intstalled on my iPad! And after doing that, I have two Lightroom icons on my iPad??This can't be right!! 

Does somebody know how I can erase the extra information on top of the photo while editing it? It wasn't there before and I can't see the whole photo now (see yellow circle) Thank you in advance!

I have  LR 2023 installed and it crashes right after it is open. Installed on this computer and working fine is Light Room classic and Photoshop 2023. I looked into the support forum and deleted some temp files and LRC catalogs with no luck. I have even uninstalled and reinstalled LR. Any idea?

The keyboard shortcuts in the software do not work regularly - sometimes yes and sometimes not even after closing and opening the software from the beginning Noam

Hello, I am trying to get photos off my wife's phone and into Lightroom Cloud.  I was able to open the Lightroom app on the iPhone and upload photos into Lightroom but then they still are found on the iPhone in the photos app.  Is there a way to move them, not just copy them?  Or do I have to go back an manually delete them from the iPhone after I've moved them to the Lightroom Cloud?

I do photoshoots for people to view and select photos online. When they heart a photo online, how do I go through the photos and either sort or create a smart collection for photos that they have hearted?

I am using Lightroom Mobile application in Samsung F41 ( 6GB RAM, 128GB ROM). I am trying to bulk export photos but export is abruptly closing in the middle. Also, if I am trying to export a couple of photos then also it's taking approx. 3 minutes to export a single photo. I have checked few solutions from the community and I have tried so far:  Clear the Lightroom Mobile App Cache Clear the Storage to make some room in case Lightroom takes the space. Total available storage is 20GB. Cleaned all running processes from Mobile. Total available RAM is 2GB  Pause the cloud Sync  Exporting photos available in local storage    LightRoom Android Version : 8.3.2   Can you please help me to check the issue and let me know if you will further details to investigate the issue.    [moved from bugs to discussions - Mod]

I have purchased the One Terabyte Cloud storage and all indicators are that it is there. Yet, Lightroom CC keeps telling me that I have 100 kbs in the cloud and I need to upgrad, because I am close to the limit; i.e., it is not recognizing my new storage capacity. So far, Chat with help desk unsuccessful. Anybody have any ideas? I have Mac Monterey 12.6.3.   Lewis

Lr Desktop shows "sync pending" but no photos to view to see what's pending. The photo counts in Lr Desktop, Lr Mobile and Lr Cloud are all the same, so I can't tell why Lr Desktop thinks a sync is pending. No edits have recently been made to the photos. How can I solve this? Using Lr Desktop version 6.2 on a Windows 11 system.