Lightroom ecosystem (Cloud-based)

I deleted my account because of a compromised email account. I registered a new account but am unable to re-register Lightroom. "That serial number is already in use." How to fix?

Since the most recent update this week Lightroom CC is extremely slow and crashes frequently on both my 2018 iPad and my iPhone 6s. Both devices have latest IOS updates. Anyone else having issues? Lightroom is currently unusable for me.

I typed out my piece, then switched the topic heading category, and your forum erased everything I wrote. Thanks for that. Another prime example of your terrible customer service features.   People want to communicate with a human being; not search through a library of congress sized collection of group conversations from the last 20 years. Nobody has time for that, and it's infuriating that every time someone wants to send information to you or ask a question about your software and it's 10 thousand glitches, you direct them there, instead of a human representative.   One would think that the fact you're forcing people to always buy your newest software (subscription based) would give you enough money to hire some customer service reps, but nope! Just a worthless community forum.   You guys make my blood boil every time I have to deal with you. It seems there's no length you won't go to to avoid direct interaction with customers in any form besides taking their money. &

Hello.At the beginning, I contacted technical support, went through the process of cleaning Adobe packages and reinstalling.The following problem, two months ago I uploaded 200 photos to Lightroom. ORF format. Recently, I noticed yesterday that half of the photos during editing are of poorer quality. And that I can not download the original in the original uploaded quality, only reduced, for example in the attachment. The photo originally loaded two months ago, ORF file 13.3MBthen exported JPG 9.29MB, today the downloaded original file size is tragically small 383KB ORFand the JPG exported from it in Lightroom is correctly 9.29MB, but with lower quality... Why can't I download the real original? And why the quality of the original of this photo is of such poor quality and has degraded? Of course, I add photos now, everything is ok,I keep RAW files in the second cloud + external disk, but I am concerned about why this is happening. Regards, Paweł Piwowar 

I downloaded the free trial of lightroom so i can try it out. For some reason I can't add any pictures. None of the features are working

everytime i open lightroom this pops up and it has a different background, and different name beside the St  down at the bottom. i have never seen this before and when i google it nothing comes up. is this a pop up? or legit.. i'm worried for my photos lol. seems like a random sketchup updates after 2 years of using it never seeing this               {Title edited by Moderator}

Leider wird der zweite Bildschirm seit ein paar Tagen nicht mehr angezeigt. Hab schon viele Einstellungen durchsucht. Hat bis letzte Woche noch funktioniert.   {Title edited by Moderator}

Previously edited photos in lightroom are not showing up if I click into the detail view of the photo on my laptop using windows 10.  It's only happening to some folders and not others.  The edits still seem visable on the filmstrip thumbnail or in grid view but when I click on the image to edit further or view in detail the edits disappear.  I open up the developer menu and it shows no edits were done to the photo.  Though if I filter the folder to only show photos I've edited, it will only show the edited photos but again when I click the detail view the edits don't show up on the image or in he developer menu. I have restarted my computer, made sure CC is up to date.  I have restarted CC. I turned off the GPU like some have suggested but still didn't fix the issue.  

After update the lightroom 5.3 when using the tool geometry with 4 guides, doing a square to get a full flated image, it comes wiht this error message in the second drawn guide.But the problem is, I following the instruction and it keeps getting this error. 

At the moment when a RAW Prores image is copied to LR Mobile it comes in dark. You have to manually select the Apple Prores profile to correct it. It would be good if this occurred automatically. The Apple Prores needs to be availablein the RAW DEFAULT SETTINGS.

I am using Lightroom CC.  I reordered many of my images in Lightroom Classic before moving the file to CC.  I now find that I need to reorder some more images.  How do I do so?  All discussions of this I can find in the past (2018-2020) indicate that Ligthroom doesn't have this capacity.  Please tell me that this has changed!Thanks.

Hi zusammen, seit gestern kann ich kein Foto mehr exportieren, wo auch die Maske angezeigt wird. Retouchen werden übernommen, doch Masken nicht.  Habe schon ein Update gemacht, den PC neu gestartet und und und..     {Title edited by Moderator}

I haven't been able to export on my desktop.  I restarted everything and it just sits at zero or downloads 1 in am hour. My iPad won't save to the camera roll or leave the LR cloud.  I deleted the app and redownloaded, to no avail. I spoke with a friend that is having the same issues today.  {Title edited by Moderator}  

While editing a video file in LrM, I attempted to copy the edits that I had made to apply to another video file and the option is greyed out. This feature may not be enabled yet so apologies if this is already known. I also noticed that the dot underneath a feature area at bottom menu that appears when a change  has been made within that area is missing. Lightroom Moble V. 7.5.1 74FFDA/55iPhone 12 Pro Max iOS 15.6.1 Thanks!

I have an active subscription for Lightroom Premium and get charged every month: however, when I am utilizing the app, I am unable to access the premium feature/ tools I am paying for.  I have already selected the "restore purchases" button in-app, but it say there are no purchases to restore. Any help will be greatly appreciated. 

Hallo,Ich möchte die Suchfunktion in einem von mir geteilten Album aktivieren, so dass die eingeladenen Personen die Suchfunktion nach Schlüsselwörtern nutzen können. Und dies ohne dass sie gezwungen sind die Fotos aus dem geteilten Album extra lokal speichern müssen.Danke für eure Hilfe!Grüsse,Marc

I have recently bought a Samsung Galaxy S22 Ultra in the month of July and constantly keep it updated to the latest software. Ever since I downloaded the Lr app, it crashes more times in a week than I have fingers (on both hands). Now bare in mind, it has 256GB of internal storage, 16GB of RAM and an additional 8GB of virtual RAM has been turned on for the soul purpose of stopping the crashes. Even when there are zero other apps running in the background, it fails to keep up with the pace of my S-Pen and crashes almost immediately once I've been editing an image for roughly 10 minutes and I have video proof of this tendency. I have taken this issue into the same Samsung store that I purchased from, on multiple occasions, and each time they inform me that having gone through diagnostics, the issue pertains to none other than the Lr software team that are failing in the integration department. Please fix this issue, I've reinstalled this app more times than I should have to, to no avail.

Hello new here, I am on free trial just downloaded the LR app, and trying to import presets from other creators but the 3 dots on the preset panel do not give any otion to manage preset or to download them. What am I missing ? TIA!   {Title edited by Moderator}

Lightroom Classic shows two photo files that have the same file name and the same photo but different EXIF information. Background - I use a Canon 5D Mk IV.  I customized the File Name to be "DND_XXXX".I was in Kuaii in February 2022. The file names of my photos were in the DND_4000's sequence. I was in British Columbia in August, 2022.  Once again the file name range was in the DND_4000's sequence.I notice the other day when re-editing my Hawaii pictures that one of the photos was of Helmken Falls in British Columbia but the EXIF Data showed that it was taken on February 8, 2022. THe GPS data showed that it was taken in Hawaii.I looked at the photos that I took in British Columbia in August and found the same photo with the correct EXIF information; i.e. the date and GPS data were accurate. I noticed tonight when trying to compose this note that one difference between the two instances of the photo is that the original photo (which to be clear is the one taken

Dear who It may concern When I try to edit an image in landscape screen orientation, the curves line UI is too small. This happened after last update so I don't know if it's my gear's error or just the app's bug. Portrait orientation curves UI is still big(fill up the whole screen). Could you guys verify me with this problem? To see if I should re-install or something? Thanks in advance Using Android version 12UI version 4.1.1 Lighroom app version 7.5.1

Hello,Hope someone can help me with this!I have been using Lightroom mobile for free for several years. In August I wanted to try out the premium version but was not happy with the additional features so therefore decided to pause it after my first month. Now when the subscription has ended I can't edit/see settings or download any of my previous images that I have edited (all the ones that I have edited before my subscription ended). I guess it is because they are now saved in the creative cloud and I don't have access to that cloud since I ended the premium version (see screenshot, sadly in Swedish). How can I get access to these again without being a premium user? I don't even need to have any images in the cloud.

When travelling I use Lightroom on my iPad to edit some photos. Lightroom says that all photos are uploaded to the cloud yet when I return home I see some but not all the photos on Lightroom Classic on my home computer (Mac mini).  Why is this happening and how do I fix this?

Lightroom for Windows requires an excessive amount of storage for import photos to a library and backup to cloud; roughly twice the size of total of all files imported. I would expect a nominal amount of extra storage to perhaps be required (ie. MAYBE one photo worth), but instead, about 2 times the total size of all imported files is required. I can't imagine any reason such an egregiously large amount of additional amount of storage should be required to import photos, therefore I am reporting this as a bug. I have searched several times for other posts or any kind of information about similar issues, but can't seem to find any information on how to remedy this issue (apart from removing all local caching, which I have already done), so I am creating a new post. See below for details of this issue.Version: 5.5 on Windows 10 (but also every Lightroom CC I've ever tried, which begun early 2022)Reproduction steps:Enable cloud backup and disable all local caching settings in li

I'm not sure whats going on with lightroom, first I kept getting the error code 205. I finally fixed that issue. Now I realized over half my presets are missing. To top it off now the app isn't responding to any commands. Please helpI'm activly working on a project. 

My premium on Lightroom can't be updated