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AnshulJain19

Adobe Employee

Adobe Employee

Activity

Re: External links not working in EPUB

by Adobe Employee in InDesign Discussions
‎Apr 20, 2021 03:00 AM
‎Apr 20, 2021 03:00 AM
Hi, Can you please try in a new document with some text and one external link, does it work? It will help in narrowing down the issue. Also both URL and Email, both kind of links do not work in your case? Please let me know your InDeisgn version, OS as well. Thanks -Anshul ... View more

Re: Indesign 16.2

by Adobe Employee in InDesign Discussions
‎Apr 20, 2021 02:53 AM
‎Apr 20, 2021 02:53 AM
Hi, What do you mean by changing views, can you please elaborate. Also what is your InDesign version? Thanks -Anshul ... View more

Re: Publish online transparency and stroke issue.

by Adobe Employee in InDesign Discussions
‎Feb 05, 2021 03:22 AM
2 Upvotes
‎Feb 05, 2021 03:22 AM
2 Upvotes
Hi 2adps,   When publishing a document please select PNG in Image settings format for transparency, you may do so by selecting 'Advanced' tab in publish settings dialog and then go to 'Image Settings' and select 'PNG' under 'Format'.   Thanks -Anshul ... View more

Re: Footnotes Numbering Fails When Exporting to EP...

by Adobe Employee in InDesign Discussions
‎Dec 10, 2019 02:24 AM
‎Dec 10, 2019 02:24 AM
Hi, Which EPUB export you are trying, reflowable or fixed layout.  In reflowbale epub, there is no concept of pages, its conetnt just reflows so its export dialog has different Footnotes options than indd document, you may place them at the end or after each paragraph or in pop ups in exported EPUB. Regards -Anshul ... View more

Re: Scaling is not working AGAIN.

by Adobe Employee in InDesign Discussions
‎Nov 08, 2019 02:03 AM
‎Nov 08, 2019 02:03 AM
Hi, Please try renaming your preferences and cache folder. You mentioned, scaling tool is not working again, did you face this issue before as well? How did that get resolved? Regards -Anshul ... View more

Re: Images don't properly appear.

by Adobe Employee in InDesign Discussions
‎Nov 08, 2019 01:59 AM
‎Nov 08, 2019 01:59 AM
Hi, Is this something new you are seeing in ID 2020, was it working fine before. Which type of images you have tried with, png/ jpg/psd? Please send me few images (ansjain@adobe.com) with which you are facing the issue. Regards -Anshul ... View more

Re: pub

by Adobe Employee in InDesign Discussions
‎Nov 08, 2019 01:22 AM
1 Upvote
‎Nov 08, 2019 01:22 AM
1 Upvote
Hi, Which type of EPUB do you need? Reflowable or Fixed? It looks like you need Fixed Layout EPUBs and you are exporting a Reflowable EPUB. Regards -Anshul ... View more

Re: I run InDesign on two Macs, my MacBook Pro won...

by Adobe Employee in InDesign Discussions
‎Nov 06, 2019 01:32 AM
‎Nov 06, 2019 01:32 AM
Hi, Did you try copy pasting your indd from Dropbox to local drive and then try opening the indd from lcoal drive? Please see if it works. Regards -Anshul ... View more

Re: PDF Hyperlinks Problem InDesign 2019 (version...

by Adobe Employee in InDesign Discussions
‎Apr 09, 2019 05:29 AM
‎Apr 09, 2019 05:29 AM
Yes Graemezee1 as Laubender said, a sample document would help us in reproducing the issue at our end. Regards -Anshul ... View more

Re: PDF Hyperlinks Problem InDesign 2019 (version...

by Adobe Employee in InDesign Discussions
‎Apr 09, 2019 04:30 AM
‎Apr 09, 2019 04:30 AM
Hi, Is it happening with any file, so if you create a new document and add a hyperlink to PDF file in it. Export it to interactive PDF, issue is there in this PDF as well? Or is it document specific, if it is so, please send your document to ansjain@adobe.com. Regards -Anshul ... View more

Re: PDF Hyperlinks Problem InDesign 2019 (version...

by Adobe Employee in InDesign Discussions
‎Apr 08, 2019 05:55 AM
‎Apr 08, 2019 05:55 AM
Hi, It is not clear from your post, what action did you perform after update of InDesign. If all PDF files having links to other PDF files have been exported before update? If not then what is done after update? Was there any update happened for Acrobat as well? Can you please try re-exporting parent PDF file having links to other PDF files, does it work? Regards -Anshul ... View more

Re: JPG not placing at proper dimensions

by Adobe Employee in InDesign Discussions
‎Apr 08, 2019 04:16 AM
‎Apr 08, 2019 04:16 AM
Hi Dan, The Jpeg which you attached is showing same issue with previous versions as well. It could be an issue existing since many versions. I will try to see why is this happening. But the issue you mentioned in the initial post is something that got broken in 14.0.2, can you please attach any such jpeg which were working correctly in previous version and now showing issue with 14.0.2. It would help us in narrowing down the recent issue. Regards -Anshul ... View more

Re: JPG not placing at proper dimensions

by Adobe Employee in InDesign Discussions
‎Apr 04, 2019 11:55 PM
‎Apr 04, 2019 11:55 PM
Hi Dan, It would be great if you can send one such jpeg to us @ ansjain@adobe.com, it will help us in reproducing the issue at our end. Also before 14.0.2, in which version you remember working it correctly? Regards -Anshul ... View more

Re: query manager

by Adobe Employee in InDesign Discussions
‎Apr 04, 2019 02:27 AM
‎Apr 04, 2019 02:27 AM
Hi Gert, Are you experiencing issue with GREP search, if yes please refer to post InDesign 2019 (version 14.0.2) - GREP is broken Regards -Anshul ... View more

Re: Indd to HTML export warning(s)

by Adobe Employee in InDesign Discussions
‎Apr 04, 2019 12:19 AM
1 Upvote
‎Apr 04, 2019 12:19 AM
1 Upvote
Hello Steph_Pietz, This warning comes if you have any threaded text frames as group. Because of group, text frames will be of fixed size and text in that will not be able to flow correctly and in case of threaded text frames, only one text frame will go and hence rest of the text will be invisible. So it is advisable to not make threaded text frames as group. Warning mentions button as well, because a button also contains multiple objects as group in it. Regards -Anshul ... View more

Re: In Design CC 2019 doesn't allow InDesign 2018 ...

by Adobe Employee in InDesign Discussions
‎Nov 16, 2018 04:05 AM
1 Upvote
‎Nov 16, 2018 04:05 AM
1 Upvote
Hi Sparkleshow, This seems similar issue with this one Fehlercode 4/Errorcode 4 for not damaged documents – Adobe InDesign Feedback , please refer to above uservoice thread for solution. This issue gets resolved by relaunching InDesign. Regards -Anshul ... View more

Re: In Design CC 2019 doesn't allow InDesign 2018 ...

by Adobe Employee in InDesign Discussions
‎Nov 12, 2018 10:55 PM
‎Nov 12, 2018 10:55 PM
Hi sparkleshow, It seems you are trying to place an idml file, please try opening idml file. From the error code you are encountering while opening 2018 indd file, it seems your file got corrupted while working on it, that is why it is not being opened in ID CC 2019. Please send your file to ansjain@adobe.com, and we will see if this file can be recovered. Regards -Anshul ... View more

Re: CC2019 Content Aware Fit crashes everytime

by Adobe Employee in InDesign Discussions
‎Oct 22, 2018 06:17 AM
1 Upvote
‎Oct 22, 2018 06:17 AM
1 Upvote
Hi Eugene, Is InDesign crashing when placing an image? Is it happening with few specific images or most of the images? Can you please share your problematic image to ansjain@adobe.com. Regards -Anshul ... View more

Re: InDesign Constantly Unresponsive

by Adobe Employee in InDesign Discussions
‎Oct 22, 2018 05:41 AM
1 Upvote
‎Oct 22, 2018 05:41 AM
1 Upvote
Hi Artba, Please try removing preferences and cache of InDesign CC 2019 and try relaunching it. Preference folder: C:\Users\<user>\AppData\Roaming\Adobe\Adobe InDesign\<Version #>\<Language> Cache folder: C:\Users\<user>\AppData\Local\Adobe\Adobe InDesign\<Version #>\<Language>/ Regards -Anshul ... View more

Re: 2019 InDesign Update & InCopy

by Adobe Employee in InDesign Discussions
‎Oct 22, 2018 05:33 AM
1 Upvote
‎Oct 22, 2018 05:33 AM
1 Upvote
Hi Courtney, Can you please check version of both the products, it should be 14.0. Regards -Anshul ... View more

Re: In Design CC 2019 doesn't allow InDesign 2018 ...

by Adobe Employee in InDesign Discussions
‎Oct 22, 2018 03:28 AM
1 Upvote
‎Oct 22, 2018 03:28 AM
1 Upvote
Hi Javier, Please send few of your files to ansjain@adobe.com. I will try o reproduce the issue with your files. In the meantime, please try copying your problematic files to some new location on your machine and open it from there and save it, does this work? Thanks -Anshul ... View more

Re: InDesign starts up, but then won't open.

by Adobe Employee in InDesign Discussions
‎Oct 18, 2018 04:46 AM
1 Upvote
‎Oct 18, 2018 04:46 AM
1 Upvote
Hi, Please try removing preferences and cache of InDesign CC 2019 and try relaunching it. Preference folder: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>/ Cache folder: Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/ If it does not help, please try uninstall and reinstall of InDesign. Regards -Anshul ... View more

Re: Need Help ASAP: InDesign CC 2019 isnt working ...

by Adobe Employee in InDesign Discussions
‎Oct 18, 2018 04:39 AM
1 Upvote
‎Oct 18, 2018 04:39 AM
1 Upvote
Hi Rashida, Please try removing preferences and cache of InDesign CC 2019 and try relaunching it. Preference folder: Hard Drive/Users/<USER>/Library/Preferences/Adobe InDesign/<Version #>/<Language>/ Cache folder: Macintosh: Hard Drive/Users/<USER>/Library/Caches/Adobe InDesign/<Version #>/<Language>/ Regards -Anshul ... View more

Re: InDesign CC 2019 freezes on Win10

by Adobe Employee in InDesign Discussions
‎Oct 18, 2018 03:54 AM
‎Oct 18, 2018 03:54 AM
Hi all, Can you please mention some details about what makes InDesign to hang, like if there are some steps you are doing in a specific document which makes InDesign to hang. Please send all relevant documents at ansjain@adobe.com. It will help us in narrowing down the issue. Thanks -Anshul ... View more

Re: PDF Comments not aligning

by Adobe Employee in InDesign Discussions
‎Oct 17, 2018 03:02 AM
1 Upvote
‎Oct 17, 2018 03:02 AM
1 Upvote
Hi Dave, As suggested by Uwe, please report a bug with your document. Regards -Anshul ... View more

Re: In Design CC 2019 doesn't allow InDesign 2018 ...

by Adobe Employee in InDesign Discussions
‎Oct 17, 2018 12:28 AM
1 Upvote
‎Oct 17, 2018 12:28 AM
1 Upvote
Hi Javier, Can you please try with a new document created in ID CC 2019 and save it on may be Desktop or Documents. Please try saving same document again after making some changes. Are you able to save this new document? If yes, is the problem with all old documents or only few specific ones? Can you please try export to IDML, is it working for old documents? If you try to save problematic document with new name, does it give error too? Regards -Anshul ... View more

Re: In Design CC 2019 doesn't allow InDesign 2018 ...

by Adobe Employee in InDesign Discussions
‎Oct 16, 2018 02:52 AM
1 Upvote
‎Oct 16, 2018 02:52 AM
1 Upvote
Hi, Is Save/Save As disabled? or some error when saving? Is export to IDML working? if yes, you may use it as workaround. Which OS? Happening with every document or some specific one? Please help with above information. Regards -Anshul ... View more

Re: Serious errors of the update 15-10-2018

by Adobe Employee in InDesign Discussions
‎Oct 16, 2018 02:31 AM
1 Upvote
‎Oct 16, 2018 02:31 AM
1 Upvote
Hi, Can you please elaborate on the issue which is happening, it would help us in reproducing the issue at our end. Regards -Anshul ... View more

Re: After publishing online,hyperlinks are not wor...

by Adobe Employee in InDesign Discussions
‎Apr 02, 2018 12:08 AM
1 Upvote
‎Apr 02, 2018 12:08 AM
1 Upvote
Hi Diane, World-Ready composer is not well supported in Fixed Layout EPUBs and Published documents from InDesign. I would suggest everyone to vote for the issue on UserVoice if it impacts you to make it highly voted request on UserVoice: publish online breaks hyperlinks – Adobe InDesign Feedback Thanks -Anshul ... View more

Re: IDML

by Adobe Employee in InDesign Discussions
‎Nov 29, 2017 04:19 AM
‎Nov 29, 2017 04:19 AM
Hi Lamar, Please try sign-out and sign-in in Creative Cloud and relaunch InDesign. Thanks -Anshul ... View more
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