Questions

I am sorry to disturb again the community but i still cannot install Acrobat Reader on my PC (Win 11 Surface Pro).I am using the official download from Adobe web site, installation starts and finishes successfully but NO Acrobat Reader is installed on the PC.I tried this over and over again. I also used Adobe cleaner to make sure that no garbage from prior installations remain on the PC but no luck. Any help would be appreciated.Many thanksDinos

I downloaded and installed Reader several times on my new laptop. Each time, I received confirmation of download and install, but app is not in my Program Files folder, nor findable in my Start function, nor in control panel Apps management - I can’t open it because it seems it’s not there. The installer file disappears from my Downloads folder when installation is complete. The whole app seems to vanish! This is my personal laptop (Windows 11), and I am an Administrator. Tried AcroCleaner and it didn’t help. Any ideas what's happening?

First of all, I created a post about this last month which was suspiciously deleted with no resolution: https://community.adobe.com/t5/acrobat-reader-discussions/free-adobe-reader-asks-me-to-login-and-then-crashes-when-i-don-t/m-p/15626257 The problem started happening again today. MacOs. Adobe Reader Free Version 2025.001.21111.I try to open any PDF and the app opens a window asking me to login to Adobe. I click the X to close the window and the entire program crashes. The only workaround is to uninstall the program and reinstall it from scratch. Then it works for a few days or weeks, but the problem eventually comes back. Might be tied to auto-updating, but I’m not sure. This time I took a screen recording so you guys can see it for yourself. See attached file.The problem needs to be fixed, it’s been present since around June 2025 and I believe is affecting all MacOS users just trying to use the Free version of Adobe Reader.

I have multiple users who are getting both of the following errors:Cannot find or create font 'ArielMT'. Some characters may not display or print correctly. A Drawing Error OccuredAttempted to do the following:Repairing Adobe Installing the missing font Deleting preferences in AppData Uninstalling/Reinstalling Adobe ReaderAdobe Reader is up to date. Any help would be greatly appreciated.

Hi, I need the Certificate of tax residence for Portugal, for the year 2025. Can someone please help me with this request? Thanks

I’ve tried multiple times to download Reader to my new Surface Pro 11 and whichever way I try it ends up with “Acrobat failed to load its Core DLL”. Does anyone have a solution to this problem?

base on investigation that was opened to Microsoft support i got the following reponse:have identified, a problem in one of Adobe's 64-bit modules shipping with Adobe Acrobat (64-bit, 25.001.21184) that loads a different version of Window Common Controls as their 64-bit ActiveX control needs to properly render a PFD file.We only tested with default configuration of Adobe Reader.There is no such rendering problem when the control hosting process is 32-bit, as this loads the 32-bit version of Adobe's ActiveX control, which loads the desired version of the 32-bit Window Common Controls.The issue only happens with 64-bit control hosting processes.Basically, it would be important the Adobe investigated the 64 bit plugin and ensure that they properly call the correct Windows Common Controls.We also engage our Adobe contacts internal to address this towards them directly. 

The threads I’m seeing on this are some 15 years old, so.. here we go. Again.  Exploding with rage, because Adobe has managed to kill 3 more hours of productivity today.Stupidly upgraded to the disaster that is called paid version of Acrobat.  Quickly uninstalled, subscription cancelled.Then I went to reinstall Reader and there’s no box to decline McAfee. (Nor is there a way to STOP the installation process, aside from CTRL-ALT-DEL, which I engaged in a panic.)Is there no way to  install without McAfee these days?  If so, please list your fav alternate pdf reader. Thanks to the community. Middle finger (as usual) to Adobe.

I like highlighting when I'm studying. I noticed that, now, every time I highlight something, Acrobat Reader automatically switches from the highlighting tool to the text selection tool, forcing me to click on the highlighting tool again. This is quite annoying, I'm pretty sure it didn't do that before. Is there a configuration I need to change to stop this behavior?

I have a windows 10 all in one desktop computer.  I cannot open or read any PDF files.  I have tried turning off my Norton Security firewall and that does not resolve the issue.  The error message is very generic:  Application Initialization Error.  I have also tried to installing using Google Chrome but receive the same error message.  Microsoft said they cannot help me.  Adobe doesn't offer phone support for Adobe Reader.  Can someone please tell me what I can do to get this resolved??? It is extremely frustrating!

Hello Together, iam not able to install the Asian Font Pack and Spelling Dictionary for Reader in case that the VersionAdobe Acrobat Reader DC Adobe.Acrobat.Reader.64-bit 2025.001.20577is not Supported by the Installer "AcroRdrALSDx64_2300820421_all_DC.msi"  i get the Message shown in the attachment. How iam able to install the Asian Font an Spelling in the Version 2025.001.20577 ?With best Regards Daniel 

When user opens a particular pdf, the above-mentioned error pops up. We are currently using Adobe Acrobat (64-bit), Version 25.001.21184. We are using the free version. Is there a link to download the font ArialMT?

I’m trying to print one page from a PDF file which only will load in Acrobat; although each time I try to print, I get an error that it’s a manual feeder even though my printer settings are set to automatic ?

We deploy Acrobat with many registry keys from the Preference Reference page to disable features we do not want. Unfortunately, there doesn’t seem to be a way to disable these two features which advertise mobile apps to our users - which isn’t something we can have in our environment.  This is on the latest version, 25.001.21184.  The first option has a registry key, but it doesn’t seem to work. This is the “app center” at the top of the screen (https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/FeatureLockDown.html#idkeyname_1_11794). Setting the registry key here doesn't make a difference.   The other ad is for the Acrobat mobile apps. We can disable this with an HKCU setting but there’s nothing lockable within HKLM which makes this difficult to package for our environment.  Are there any methods to remove these from the interface? We can't deploy Acrobat without having these sorted. 

Receiving this error when opening PDF attachments in Outlook 2016 with the latest Adobe Reader DC.  Have tried to unset security levels but it still does this error.

The download of Acrobat named Unconfirmed 285675.crdownload consumes 29.5 MB and cannot be opened by my MacBook Air.

Pokus o odinstalaci starší verze Adobe Acrobat Reader DC- Czech, i instalaci poslední verze, i podle AcroRdrDC2500120997_cs_CZ.exe, končí hláškou o nesprávném pořadí instalace. Mám nainstalován i pdfArchitect, před časem byl možný souběžný provoz, ale nyní nelze Reader (z roku 2021) vůbec spustit. Díky

Tried to install Acrobat Reader (DC) from the Windows store and also from downloads. Both are not successful. Only have the standard windows native antivirus. Does create an empty folder in program files x86. But nothing runs. Also nothing showing Add Remove Programs and nothing in the start menu. I then tried to do the same on a new user on the the same machine, and install fails again. Already tried system restore, and it was a new build. Maybe Adobe has a problem? Suggestions? Thanks! 

Hi there,I have created a PDF document and would like to prevent it from being converted to Word to ensure that my document cannot be copied.How can I do this?Thanks.

When filling up the form at https://get.adobe.com/reader/licenseform for permission to distribut Adobe Acrobat Reader DC, the options of operating system do not include Apple Silicon macs, only Mac OS Intel and Mac OS PPC.Given the fact that Apple computers are on their Silicon architecture, is this permitted though it is not explicity stated?The “Authorized Operating Systems” section in the agreement mentions that OSes selected are nonetheless a part of those listed at https://helpx.adobe.com/reader/system-requirements.html which mentions “M1 Apple Silicon processor”. Does that mean that computers with the Apple M1 chip are covered, and the Acrobat Reader software can be distributed to them, even though the license does not state it?Hope to hear from someone in Adobe licensing on this.Thanks.

This has happened to me maybe 15 times in the past month. I'm on Windows 10 Home version 1909. I use Adobe Acrobat Reader DC version 2020-009-20074. I have three different "input methods" (i.e., keyboards, or "preferred languages") set up. When I'm typing inside a comment bubble and press Left Alt + Left Shift to switch between keyboards, Reader often freezes. This doesn't happen every single time, but it does happen frequently. The only solution is to close the program and to start it up again, which often results in loss of recent work.I have three sets of dump files ready to share. I can link to them here unless doing so will compromise my security. (I don't know what they contain.)

Everything was working fine when I was using the free Adobe reader.  We intalled Adobe Acrobat Pro yesterday and now the "Print in Grayscale" box doesn't work.  I have to go into my printer settings and change it to mono.  It doesn't even work when auto color is selected.  I really shouldn't have to go deep into printer settings every time I need to change from color to grayscale.  This problem only occurs in Adobe.   Is there a way to fix this or work around?

Hi,I have upgraded Windows 11 devices at my company from Adobe Acrobat Reader or Adobe Acrobat Pro to Adobe Acrobat (64‑bit) Unified Installer. I’m trying to understand how Adobe Acrobat (64‑bit) is supposed to update silently and without user interaction. Adobe Acrobat Reader would update automatically using scheduled task Adobe Acrobat Update Task and AdobeARMservice, but the service is not created when installing Adobe Acrobat (64‑bit) I can see “Adobe Acrobat Update Task” in Task Scheduler, and it seems like this task is what keeps Acrobat up to date. It downloads the update files correctly, including the 64‑bit manifests and MSPs. But when the update is ready to install, the updater still needs UAC elevation, and if no admin is logged in, it just stops and shows a prompt. Logs show the updater trying to elevate and failing (ShellExecute failed / SE_ERR_ACCESSDENIED) even though the task was set to “run with highest privileges.” Adobe’s documentation says Acrobat/Reader can “regula

Have a couple of end users who's Adobe Reader DC auto updates and keeps crashing when opening PDF or opening Adobe, version  25.1.21111.0. Got the below from Event Viewer as Adobe doesn't give a crash report after crashing.  Faulting application name: AcroRd32.exe, version: 25.1.21111.0, time stamp: 0x696ea0f5Faulting module name: ucrtbase.dll, version: 10.0.26100.7019, time stamp: 0xafb62d66Exception code: 0xc0000409Fault offset: 0x0002da51Faulting process id: 0x3A60Faulting application start time: 0x1DC91D515740F25Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exeFaulting module path: C:\windows\System32\ucrtbase.dllReport Id: d8cabddd-9656-49bc-8e91-8c34b3b084e9Faulting package full name: Faulting package-relative application ID:  Has anyone else got this or is there a way to fix the issue, I've uninstalled and reinstalled but Adobe just auto updates again to that version.

I have a question how to download multiple pdf files on a website in chrome browser? I don’t know much about coding so kindly help me find the solution.