Questions

Good Morning - We are in the middle of a migration to SharePoint Online. Some of the PDFs we are migrating are not functioning correctly. These PDFs contain buttons to do things like resetting the form, emailing the form, and printing the form. When users attempt to open these they are getting the following error...We added (not fully licensed) Adobe Acrobat for Sharepoint and One Drive installed to our o365 tenant. and the issue still persists. These PDF's seem to be XFA? I'm not sure on that but I cannot edit them with my full license of Adobe Acrobat on my local machine. Looking for any assistance on...- can these XFA pdfs be used in SharePoint Online? Or should they me changed or updated?- do we need a fully licensed version of an Adobe product in our tenant for this to work? - Or is this type of functionality not supported in SPOL?   any feedback is greatly appreciated! Thank you

Hi I've just had a monthly cost going out of £26.06. I then went on to reduce my package to a £10/m one. & it said it would give me a £23 refund? How long will this take to come into my account? I haven't had an email about it or anything so I want to double check it will arrive. 

I accidentally deleted a folder of pdfs on the document cloud that I had annotated. Is there any way to recover those documents?   [Moderator moved the thread to Document Cloud PDF Services]

How do I convert a pdf document to a word document

El inconveniente que tengo es que necesito copiar el nombre del archivo que estoy visualizando con la extensión de acrobat Al nombre del archivo puedo copiarlo de la barra de direcciones (está en gris en la barra de direciones) pero la información del sitio no me deja visualizarlo directamente y debo perder tiempo en correrme en la barra de direcciones y es algo que hago muchas veces por día. La otra opción sería poder copiar el nombre del archivo pero no me lo permite. La consulta en sí, es si se puede sacar la información del sitio o si hay alguna forma de habilitar poder copia el nombre del archivo.

Hi there,I have a very specific problem with my printfiles. The printing house needs the colour with a max. ink coverage of 280%. So I reduced it in the pictures and saved my pdf. Everything seems correct when I open and controll it with Acrobat, but when it is opened with another computer the colour values are totally messed up and the black isn't build up with 100% black, but with all CMYK colours. For that - the maximum ink coverage is to much for printing again ...It also occured to me, that sometimes when I open the file this wrong colour scheme is seen on my application too. But when I close it, and restart, or wait for a few minutes its allright again, as I have saved it ...Is this a bug, or did I make a mess with the settings when I saved my file? (Test file attached. The black textis set to be 100% black, the picture in CMYK)Every help would be very appreciated,thank you 🙂 best regardsBarbara   

I purchase the adobe deal with the editing feature and I am still not able to edit my pdf file or imagine.

I have saved many PDF files to my computer for later printing or use-Every now and then the file will not open -it asks for a password-I never used one or put one in?-Where does this come from?

I have a paid subscription for Adobe Export PDF. My old computer died, I got a new one, signed into my adobe account. I can see my purchase, but can't find any way to install it o my new computer. I only get an option to buy it again, and even if I try that, I get blocked at purchase with a note that Adobe can't license the same product twice to the same account.CD[ moved from Adobe Experience Cloud to Creative Cloud Download & Install by moderator ]

ERROR 400 WHEN I TRY TO COMBINE FILES.WHAT CAN I DO?  THIS HAS BEEN NO PROBLEM IN THE PAST AND I AM ABLE TO OPEN UP ALL FILES INDIVIDUALLY, SO THERE IS NO PROBLEM WITH PDF'S.IS THIS THE ONLY WAY TO GET HELP FROM ADOBE?  I PAY FOR THIS SERVICE AND IT SEEMS STRANGE TO NOT HAVE A DIRECT SUPPORT CONTACT.THANKS,ADAM

I have to agree Adobe has the worst possible customer support. I have paid for my subscription to Adobe Export, but each time I try and use it, it asked me to pay again. I have now been on hold and or discussions with Adobe and no one seems to able to figure this out. Terrible product and even worse service!

I am a die hard workspaces user and heavily rely on this program for work purposes.  Once this program is no longer available, I will be required (By Adobe Acrobat) to begin using Acrobat.com for all of my online pdf file management needs.  Currently with workspaces, I'm able to select the upload/import option and select multiple (over 150 at a time) files to be transferred from my desktop to the workspaces account.In an effort to better prepare for the decommissioning of workspaces, I attempted to complete my tasks through Acrobat.com today, rather than workspaces.  I was very distraught to discover that only one file could be selected for upload at a time.I did search through the online help and support and this was the only answer I was able to find:   Acrobat.com offers several ways to upload files to the cloud. To add files, do one of the following:Click the Upload File icon on the Acrobat.com toolbar. Select the file or files that you want to upload in t

How do you make a pdf fillable?

Using online PDF Services.  When I convert a jpg to a pdf the pdf comes out with the colors inversed/black.  How do I fix this?

On the Page setup options (in Print) I have lost the A3 paper size option. The largest paper option I have now is A4 but I have an A3 Printer. How do I add this option?

Morning, I'm trying to combine PDF's so I can batch print, however it just keeps coming up with "only 12 files can be combined, please de-select" but it does this whether I've got 1 file higlighted or 10 files highlighted, anyone know what I'm doing wrong?[Moved from the Lounge (which is where you can "connect with your peers" from across all of Adobe's products for conversations that don't directly relate to help and support) to a product-specific support forum - moderator][I assume you are using Adobe's online service to combine files - only this service has a limit on how many files you can combine, Acrobat (the desktop application) does not have such a limit. The area your question was moved to is about the desktop application, and not the service. I will move it again to "Document Cloud PDF services" - Mod]

I have an export PDF account, but when I attempt to export, it sends me to pricing page.  When I tried to even purchase, I receive a message that I already have the plan - what to do?

HelloI see again "Download error" when I tried to download a converted file. The file size is only 1.2MB.  I only selected 1 file while there are 12 files in my folder. I recall this has happened in the past and forgot how to workaround... But I think there is something fundamenally doing wrong or missing something.I tried to download the other file (the converted word file), the same error. Any insight would be appreciated.Thanks Sam

I need help getting an AdobelPCBroker pop up box off my screen when I start up my computer. Help!

I'm a student and had my student status verified on February 28. However, on my bank statement from March 12 I see that I've been charged full price for my plan. There is no help to be found in FAQ and Help Centre. How can I get in contact with someone from Adobe to fix this? Thanks!

The network I use while working is managed and downloads are restricted. Only certian people have access to the full array of ADOBE tools through Acrobat Pro. However, I pay for my own Acrobat license which I have on my personal computer at home (I am not bringing work home with me and not getting paid for it). That said, I am only given standard access to Acrobat Reader on my work computer at work, but if I were able to create fillable forms it would make my life so much easier. I need to know if there is a solution to create, doenload, and save a fillable PDF, using only the Document Cloud web based system? I know how to upload, convert and  edit a Word or Excel documentusing the Document Cloud but there does not seem to be an option for adding fillable fields. Any assistance would be greatly appreciated.  Thank you. 

 Installation perfekt, Lizenzvetrag bestätigz. dann die Fehlermeldung,Sie kann nicht überprüft werden, da ich angeblich keine onlineverbindung hätte, stimmt aber nicht.Kann jemand helfen ??

My company is new to Adobe online. We'd like to be able to accomplish the following, but we're not sure if it's supported by any of the Adobe cloud products. Here are our needs: Upload a PDF document to the cloud"Assign" that document for editorial review (annotations) by a particular individual. Even if this isn't directly supported, how might we achieve it? When that individual is done making annotations, they "assign" it to someone else Request "sign-off" or approval from any individualEveryone working on the document is a licensed user in our organization, if that helps.Thanks in advance!

Starting on 4 days ago our Sharepoint/Adobe Acrobat intergration started throwing error 403's and a few "You may not have permission to access the SharePoint file being used in this workflow." on other files. Not sure what has changed as we were able to open the files before.Any ideas on what I should check? Vic  

I purchased Adobe PDF pack in January and  I cannot use it.  I am trying to licence it and it is asking for my serial number.  I am looking at the invoice but don't see a serial number