Questions

Screen shot below. The error is "API configuration failed for service Stock SDK with code 400 from JIL. Please try again. We've tried multiple times over 3 days.  

I purchased an extended license of an image.  I need to show proof of purchase and permission.  How can I find or receive proof of permission for use?  I want something that can easily be shared with someone to demonstrate permission. 

Hi, I was licensing images, and accidentally licensed #248558895 - Is there any way to revoke this? Thanks in advance Sven

Hi, i accidentally hit license on an audio file that I do not want.  I have not used it.  Can it be removed?I never downloaded this file, is there any possibility I could undo this mistake, and restore 1 item for my monthly subscription limit? Thanks!

I want to frame the stock image and sell it.Can I use this as a standard license?

Hello dear customer supportI have such a problem, I created a paypal account, but did not confirm it and on December 10, 2021 I made a withdrawal to it. Paypal support replied that since the account was not verified, they returned the money to the sender, but the money was not returned to my Adobe stok account.Why didn't the money come back?How can I get my money back?

Hi Twarita,I accidentally licensed this resume template: Resume and Cover Letter Layout with Pale Pink Accents. Buy this stock template and explore similar templates at Adobe St… But I have not downloaded it. Is there a way to remove it from my account and reimburse me for the one credit? Thank you in advance!

Hello, I was browsing images and accidentally licensed file ID #233783621. Is there a way to undo this? Thank you,Megan

Hi, how can i get help regarding my subscription ? seem i can't get in touch with any Adobe help centre right now , live chat also can't use, it say :Please contact your administrator for help.A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help. what should i do ?

Can I refund this one?? invoiceAE00589500816CKR I bought it by my mistake and I dont need it.I didn't download or use it as well Can I refund this one??   ------------------------------------------------------------------------------------------------------------주문번호 AE00589500816CKR 실수로 구매를 했는데, 오늘 구매 이후로 사용한적은 없습니다.필요가 없어서 환불하려는데 가능할까요??

Adobe stock does not work in Adobe capture.  

Hi, on the 17/06/2021 (june) I initiated a 30 day free trial with adobe stock photos and cancelled my subscription on 02/07/2021 (july). Even though I cancelled earlier than 30 days, only now have I noticed that I have been charged on my credit card on:- 17/08- 17/09- 17/10- 17/11- 17/12Why am I being charged for my free trial if I cancelled within the time frame and terms that adobe specified? Why, on my adobe account, it shows no history of me being charged in any of the months I mentioned even though my credit card says other wise? If this is an error I want a full refund

Hi, i would like to refer to the Adobe stock photo, to draw a realistic illustration, and then print the drawing to product and sell. So, what types of license should i buy? Because i am not printing the photo directly to the product, but just refer to it and draw.   I want to contact Adobe Support directly but i can't find their email. Virtual Assistant does not help.   [Moderator moved the thread to the correct forum; corrected a typing mistake from OP]

Hello! I’m a bit confused about the copyright while using an Adobe stock image in a fine art photo composition. If I take and make my own photograph/digital composition and I need one element that I can’t produce myself and I buy it as a stock image (let’s say, an animal that I add there because I don’t have a possibility to go and photograph that animal in the woods/jungle and it is necessary in my concept). The stock photo image is there as a part of an image and I’ve edited and manipulated it so that it will fit in the scene. In some cases, I might even combine two stock photos to create one new element. When the final image is done, do I own the full copyright for my image? I understand I’m allowed to sell the print etc (that’s why I bought extended licence), but if I want to enter the image e.g. in a photo competition and the rules says, that I have to own the full copyright of the image, do I own it? The end image is a photo composition in fine art category and the stock image is

I bought an image and it doesn't do what it said it could. It's annoying they would even allow something like this on the platform.  Image ID: 457331299

HiIf I end my subscription, do I keep access to the remaining assets in my account? And if so, how long?Thanks for helping me out

Is there a way to search 'License History' by typing in the Author/Contributer?  Or search for ONLY Licensed Assets in the Author/Contributer's portfolio? An filter option for "Licensed" assets in the main search bar and portfolios would be helpful. Sometimes I want to see everything that I have licensed from a Contributer's portfolio. I know I can search for 'star', but I have to scroll through 100 pages sometimes. I am frustrated that I have to keep purchasing the same assets. Sometimes I don't know that I already purchased it because Contributers put multiple copies of the same assets in their portfolio. Sometimes I just can't find the licensed asset that I am looking for.

We are using a shared company account with 500+ pages of stock photos.    I would like to view a greater number of pictures from the license history in grid view if possible. At the moment it only shows 10 pictures per page in a list with detailed infos per picture.    Apparently, there are API provisions to generate thumbnails of various sizes: https://www.adobe.io/apis/creativecloud/stock/docs.html#!adobe/stock-api-docs/master/docs/api/13-license-history.md   Any feedback on this matter?

Ich hatte ca. 10 Bilder bei Fotolia und ein ein Guthaben von ca. 3 Euros , wo sind die hinverschwunden, oder haben ist die Firma ist Fotolia mit Sonderzugriffsrechten verkauft werden und an welche [Beleidigung vom Moderator gelöscht] von Adobe Stock Photos muss ich mich wenden oder wird man hier wie auch bei anderen Firmen im Community Forum am Nasenring durch die Manege geführt oder auch anders ausgedrückt: Welche Bürotür kann ich wo eintreten ?

I had about 10 pictures on Fotolia and a credit of about 3 euros, where did they go, or is the company Fotolia with special access rights is being sold and which Adobe Stock Photos commander in thief can I contact?

I'm trying to access adobe stock page from the creative cloud, or directly from any browser. If i use my home network, it give meError 403 Forbiddenif I use mobile network, i can have access immediatelyAnybody knows how can I solve this issue? 

Hi, I want to download images to your site, but I saw that the prints are limited to 500,000 copies with the standard license. Are the prints only for things in physical format or dematerialized as well? Because if I use an image in a youtube video that exceeds 500,000 views, is that ok? Thanks

A user of this platform is copying my content on his website, having uploaded them to pixabay for free, he is downloading the photos to sell them on this portal, how can I request the withdrawal of this photo?https://stock.adobe.com/es/473509856?tduid=ff28318ad18cea7a140e3c447f6c361d&as_channel=affiliate&as_campclass=redirect&as_source=arvatoOriginal Post: https://pixabay.com/es/photos/lamparas-linternas-velas-6843881/  Thanks

When I work in Premiere Pro I have a licens with 10 free download per month from Adobe stock. But suddenly I cant download any music. Now I get pointed to the website to purchase the song that I draged in to the project. The last time I downloaded music from the stock library I had plenty of licenses left. Has any one out there experienced the same problem and maby have a solution?  

Hi all, is there a way to exclude a contributor when searching for images?I tried "not" and "-" with the contributor name, but that doesn't seem to work. Are there any tricks that I could try ? Thanks in advance