Questions

I was just informed by a customer service rep, that f I change my accout subscrition to any thing other than my current plan that includes Adobe stock, I will lose all of my assets that I have  acquired over the last 3 years.  that is some lame rip off status right there.  I wanted to take advantage of the all apps deal going on right now, and even was going to add adobe stock 10 image plan to it but in the chance that I could lose 100's of assets by doing so, it is a no brainer that I would not change anything.  sorry Adobe, it looks like I will nevcer spend any additional money on more apps because you need me to pay double, or may you would prefer tripple for every asset you offer. and since I also sell stock I know that what I make off stock vs what you charge for stock.  I am completely losing out on your deal.  especially if you want to make me pay for stock multiple times.

I want to upload a picture to find similiar pics in the adobe stock bank. But there's still - almost a week- the error : try it later on. What is wrong? I want to use this tool.   [Moderator moved the thread to the correct forum]

Hi, we work in a Swedish municipality and have to follow the GDPR rules for the European Union when we publish photos. If we have an adobe stock license, is it safe for us to publish photos from adobe stock according to GDPR?

Hello, I would like to use images on Zazzle as placeholders. For example, on a greeting card where the customer replaces the image with their own before purchasing. Is this use ok with the standard license?Thank you,Marcia CarlsonSweet Dreams Creative.

Hi Guys,Didn't get anywhere with live chat so i'm hoping somebody can help answer my question here.Firstly i thought i was entitled to cancel my Adobe Stock Membership at any time - is this not the case? because i was told in a very firm manor i should 'continue my commitment' when asking somebody on live chat.Secondly, i was charged £23.99 on 1st March 2017.  I then received an email about a week ago saying my payment needs updating (obviously payment had failed) but surely i shouldnt have been charged again until 1st April?? which is the day after tomorrow.  And annoyingly lost saved credits even though i have paid already.Im happy to continue the membership but im reluctant to update my payment method earlier than the 1st when payment is due and i want to try and get my credits back that ive paid for as this is simply not fair.Loving my CC memberhip - couldnt be happier but very frustrated about the Adobe Stock Membership issues.Please Help, Many Thanks x

I've purchase a photo from Adobe Stock with a transparent background. However, while it says it is an AI file, when I open it in Illustrator from my Library or just open it from my hard drive, and look at the layers, there is only 1 layer and it contains the checkerboard grid indicating transparency. The grid is NOT on it's own background layer and I cannot delete it. The checkerboard is embedded inside the image itself.It appears the image is a JPG, not an AI file. I need it to have transparent backgrounds so I can overlay them on top of video footage.Please advise. Image/File #457420709 

Hi, I´m wondering where to find the Photographer´s real name to give credit? Most of the accounts do have a "nickname" e.g. this one here => ohishiftl Is it enough to just mention the account name on the picture when I use it on my social media account (Facebook, Instagram Postings) e.g. =>  © ohishiftl / Adobe Stock I have also seen that some Photographer´s have a "nickname" on their account but also mention their "real name" in the IPTC-field of the image. Do I then have to take the "real name" or is it enough to take just the "account" name that is published close to the image on https://stock.adobe.com/. It´s quite confusing.

Wie genau schreibt man die Credits auf einem Adobe Stock Foto, welches man auf Instagram oder Facebook postet? 1) © [Photographer's name] / Adobe Stock”oder 2) © [Photographer's name] - stock.adobe.com In einem Forumsbeitrag aus dem Jahr 2018 habe ich gelesen, man soll © [Photographer's name] / Adobe Stock” verwenden. In den Credits der Adobe Stock Fotos (IPTC-Feld) steht im Jahr 2021 immer © [Photographer's name] - stock.adobe.com. Welche Version 1) oder 2) soll man jetzt verwenden?Bitte um eine aktuelle Antwort! 

HelloI tried free trial account of Adobe Stock but it went to the monthly subscription later and is being charging my card every month while I do not use and need it. Please help me to cancel the account any stop The payment from my card. thank, Heidar Zamani

I subscribe the "Photography plan (20GB) - Edit and organize your photos with the app that’s optimized for desktop."In my "Invoice and billing histories" I can see the plan I subscribe includes "Adobe Stock – 10 assets a month".But...when I use the Adobe stock and try to download some images which is not belong to "Free" part and I choose "Standard license (Free with trial)", I still need to pay to join either "Monthly Subscription" or "Annual subscription"? Why should I pay for the first 10 assetes?What does my plan "Adobe Stock – 10 assets a month" mean? How can I use it?Thank you

Datei 41427698 lässt sich nicht korrekt als Vektordatei öffnen und ist so nicht zu verwenden. Bitte um Erstattung.

Hello - this 23 november 2021 - I would buy 3 videos on adobe stock...and I can't do it.... When I push the button ' buy' I have an error message on the top ( see the picture on link).I have this when I would buy a video directly, or when I buy a pack ( 40 token).I use Safari and Chrome..Windows and Mac .... but nothing happend....It's my account issue or the website ?Thanks

I'm preparing to subscribe to Adobe Stock.With the Adobe Talk standard license, can you combine product web pages (jpeg) and product and person photos to create and provide them as product thumbnails to customers or clients?(EX) Synthesis of a mask photo and a person photo to make it seem that a person wears a mask or earphones, etc. are synthesized with a person photo to wear earphones)It's my first time with Adobe Stock, so I can't understand even if I read the guide.

I have been an adobe stock client since July 13 2019, and I did use less than the 10 assets per month, and saving the others for when needed. It came as a surprise to me that when I stopped paying in August 13 (because I forgot to add my new credit card) my account was cancelled, and my available assets were not available anymore. Can anyone help me to solve this? since I had over 60 assets available in my account, and today when I reactivated both my Adobe Suite and my Adobe Stock Account i only have 10 assets available (the 10 i just payed for). Thanks for your help!

I've had a paying plan for a few months and have accumulated 38 assets. If I switch to the free version, do I get to keep the accumulated quota?

I cancelled my Adobe subscription on 24th September. You took payment on 30th September Ive tried to email and call to resolve this, even blocked you from merchants on my card complained and stopped online transactions to adobe. Now you took £15.7 on 27th and then £15.17 today, 30th November.  Ive cancelled it !! Return my funds. My mother is dying of cancer, and I've got to sort this out with you over a forum! You don't respond to my emails, and when I call, all you want to do is try and sell me something!

Hi Team,Please assist to advise why is the error occurred and how to solve it.My customer had purchased for adobe stock license from us , yet it comes out with errors: 'online licenses not available in your region'. please assist ASAP. Urgent**Thanks.Regards,Chong

Hi Guys, I have multiple users reporting that they cannot license an asset and that items are not saved to their library when they download it via the creative cloud app on a Macbook.One of my users has used Stock frequently before and this has just started to be an issue.This user has less than 1000 assets in his library, and has tried disabling pop-up blockers.Would be grateful for any more suggestions to resolve this

How many free images can i download form Stock?Its unlimited or i have a number of images that i can download?

Bonjour,J'étais sur un abonnenment Adobe Stock – 10 fichiers par mois, je suis passé sur un abonnement Creative Cloud - Toutes les application  il me restait encore pas mal de crédits à utiliser mais ils ont tous disparu ... Serait il possible de les avoir à nouveau où alors vous me rembourser tous ceux que je n'ai pas utiliser. Cordialement,José

Bonjour, Est-ce que quelqu'un sait comment joindre Adobe.Ne serait-ce pour leur envoyer un message.J'ai 30 crédits qui ont disparus et impossible de trouver un contact. Merci pour vos réponses

I became an AdobeStock member when Dollar Photo Club went under. I came in for one year of Adobe Stock at $9.99 per month. My one year subscription was set to end in February/March of 2017. In January, using the online chat feature, I spoke to a representative and told them I could not find an online place to cancel my membership, so I needed their help. After chatting with their off-shore representative I was assured that auto-renewal was now set to "OFF" and I would not have my Adobe Stock subscription auto-renewed.Well guess what?I went into my account today and I found out that Adobe has been charging me $29.99 a month in March, April, and May of 2017. I immediately went to the online chat and requested that these charges be refunded and the service be cancelled. The person who was chatting with me asked for the "ticket number" to prove that I had properly cancelled this service.WHAT?There was no ticket number. So the chat representative said they would connect me to someone who co

Ich habe vor Jahren ein Bild bei Fotolia erworben und muss das jetzt nachweisen - finde aber keinen entsprechenden Eintrag, wenn ich mich auf Adobe  einlogge - wie komme ich an den Nachweis?

I'm preparing to subscribe to Adobe Stock.With the Adobe Talk standard license, can you combine product web pages (jpeg) and product and person photos to create and provide them as product thumbnails to customers or clients?Amazon content and images like thumbnails.(EX) Synthesis of a mask photo and a person photo to make it seem that a person wears a mask or earphones, etc. are synthesized with a person photo to wear earphones)It's my first time with Adobe Stock, so I can't understand even if I read the guide.

Hello everyone.  I am a content volunteer for a neurodivergent (dyslexia, dyspraxia, autism, ADHD etc) recruitment agency and I edit webinars that my colleague hosts. I am interested in purchasing a lower thirds pack (file no. 179000893) from Adobe Stock to use in the webinar edits. I know the cost is £15.99 (GBP) but is this a one-off payment, a monthly payment or a yearly payment?