Questions

Wasted assets; 3 downloads and all three are the wrong asset!I kept thinking I'd clicked the wrong one but number is for another one. I want FILE #: 461781733 but keep getting FILE #: 461781814 ?

Accidently licenced an image #187193801. Could you add a confirmation dialog when you click on licence and return the image?

Hi! I was browsing stock images on my phone, clicked one to have a closer look, and then it suddenly had a "Licenced" stamp on it. It would be great to have one more step added to confirm before purchasing occurs. Is there any way for me to undo the licencing? It has the ID #353281483. Thanks!

i want to cancel my subscription . john Order number:   AD00427818619CAU    

How can I tell where a photo was taken (i.e., what country)?

Can someone please change the watermark in the preview photos of Adobe stock. The watermark is now way to small and invisible. Please make it bigger and clearer. With this watermark you almost forget to buy pictures before letting it print because it's just nog visible if the watermark is still on there. Please change to how it was, a big Adobe stock  watermark instead of all that small unreadeable and unvisible marks!!!

Hello. I signed up for a free trial and I can't cancel it. The 'manage my account' part of my account says that I don't have any paid plans, but I'm still being charged. I've tried all the steps in the support page but it doesn't tell me how to do this when my info isn't available. Has anyone else had this issue and knows how to help? 

Hi, on 30th of October I wanted to cancel my free trial subscription of Adobe Stock and I wanted to do it in my settings.But if I wanted to quit the service the Adobe Login Page appears and I wasn't able to enter my credentials. An error page appears.I searched for a contact of Adobe but I am not able to find something. Only tips how to quit the service but not a human contact.So I will use this community.I don't need this yearly subscription and it is not so good that the cancelling function is not working.Is there a possibility to cancel this subscription right now?Thanks

Hallo Zusammen,wo auf meinem Adobe Stock Account finde ich die Bibliothek meiner vor Jahren gekauften Fotolia Bilder?Danke!

Hi, For years i pay monthly on my Personal Account a Stock Subscribtion fee.I have :- About 150 elements in my library (downloaded)- A credit for 480 licences If i unsubscribe this service :- Do I keep access to my previous 150 elements bought ?- Do I keep access to a Credit usage for the 480 licences ? Thanks 

I want to express my ABSOLUTE dissatisfaction with Adobe Stock.  I currently have 76 assets left, and have fulfilled my yearly renewal.  Adobe will NOT let me keep my 76 assets once my plan is cancelled.  I am told that I have the reminder of the billing cycle to use those or I will lose them all.  That is ROBBING people, let me repeat, that is ROBBING people! How can you ethically believe that it's okay to give your customers a deadline to use assets when they've been paying you monthly for those!! Adobe is a bunch of crooks! And I will take my need for stock photos to a company that cares about the customers giving them their hard earned money! Adobe you should be ashamed of yourself. 

I´d like to know where this painting is located and the name of the artist and possibly the year when the painting was made. Is it possible to contact the photographer? I cannot find any contact information.https://stock.adobe.com/se/images/paint-of-entry-of-jesus-in-jerusalem-palm-sanday/79765145By Renáta Sedmáková.

Admittedly it is my fault for not cancelling this plan for adobe stock when the first year was finishing. But seeing as I am paying monthly for it, once cancelled that should be the end of it. It is not like adobe will be loosing out as I won't be able to use stock assets. Tried to cancel my plan, got told I would have to pay for the rest of the year upfront and would no longer have access to any assets as this is what I call punishment for cancelling. Yes I know its a subscription based plan, but if paying monthly that subscription ends once cancelled with no penalties. Now I am stuck with this until next year, cannot wait till then, Will have to set a reminder in my calender of the end date so I don't get forced back into another year with adobe stock.

I created a video for my client and licensed music from Adobe Stock for it. My client has asked that I send only the music track to them. Can I send them the file? If I can send the file, do I send my edited version for my client's video or the original file from Adobe?

The text and button for premium content are actually the same color as standard. The text is small and not that easy to read. It is easy to accidentally click the button and not realize you have bought a premium image especially when you are rushing.

I cancelled my Adobe Stock subscription months ago and since then there hasn't been any issues and all of a sudden this month I am being asked to pay for a subscription that I didn't apply for. All the assets are still untouched. I've been trying to get in touch with someone to get this sorted for weeks now but Adobe seems to have the worst customer service and all it does is take me in circles on their website. Is there anyone that I can speak to and get this sorted?

I keep getting below message when I try to open https://stock.adobe.com/Error 403 ForbiddenForbiddenGuru Mediation:Details: cache-hkg17922-HKG 1635320583 852474910Varnish cache server I search previous messages and try below alrightHave you tried accessing https://stock.adobe.com from a different network?<<I can go to the site using my phone with mobile data, but not with my iMAC using company network.Are you running any plugins or extensions in your browser?<< All disabledAre you running any anti-virus in your browser? Can you disable the anti-virus and try again?<< No, our IT dept restricted the right to disalbe anti-virusCan you access the site without signing into the site? What happens after you sign in?<<Sign-in or sign-out, cannot go to the site. I tried to access through Creative Cloud but still get the same error message I've also tried using different browsers, clear cache, log-out and log-in again, but still no luck?Any other possible s

Thinking of purchasing Adobe Stock for Enterprise.But does this package include Video downloads? or only Photos, Illustartions & Vectors etc…??

As Adobe administrator, I assign an Adobe stock 40 resource license, to one of my Team users .He receive the activation e-mail, but when he log into the Stock page, on the profile pane, he doesn't see the 40 resource .Anyone can help me ?I also open a ticket but actually I receive no answer or contact.

How can I sell the free images from adobe stock as posters in a online shop, if there is only the standard license? Am I allowed to sell them as posters? The huge license documentation from adobe gives no informations about the free licenses! Plus, there is no option to get the extended version of the free images! thank you.

Hello,I bought a vector picture and this is not Isolated on transparent background.File Nr. AdobeStock_397204574.aiWhat can i do? Could i give the licens backBest regardsChristian

FILE #:  280078434This image is really poor after viewing the purchased version. Looks like a security camera screen grab, with faces blurred out - not usable. Should have credit refunded.

Hi Adobe Stock folks. I licensed an image that says it includes a clipping path but none shows up in Photoshop or Indesign. AdobeStock_231267558.jpeg Please advise.

Could we use the Adobe Stock Premium image 309271507 with the Enhanced License for the book cover design without modifications? How should we give the photo credit? The print runs of the book will be under 10000 copies.

Hi guys! Can a wall mural printing company use my images on their website without purchasing a licence?The photos have the Adobe watermark on them and the author is listed.