Questions

Hello, I just buy the file id 74322527 and the corresponding .ai file has no rapport with the preview and the thumbnail.https://stock.adobe.com/fr/images/business-infographic/74322527​Also I didn't find anywhere on adobe stock to report such problem.May a person from adobe see this ?

I have a Creative Cloud account with licences for Adobe Illustrator and InDesign. On 7 December 2018 I have purchased a licence for 10 Stock images for a specific project and R438.13 was deduced from my account on 9 December 2018. As have cancelled this subscription WITHIN ONE WEEK online via your cancellation system seeing that I do not need an annual subscription - the reason I also ticked on your system: the 10 images was just for a specific project.  As stated on your system, I am suppose to get fully refunded if I cancel within 14 days. I now received a notification from my bank today that another R441.78 was deducted from my account for my January 2019 subscription irrespective the fact that I have cancelled my subscription already in December last year. I have AGAIN cancelled the subscription now on the system, seeing that I do not need the additional 10 Stock images and I also do not want to be liable for a cancellation fee, seeing that I have cancelled within two weeks si

Hello i have a question. I have an online store where I sell products. I recently subscribed for 1 free month and got 10 images . Can I use pictures I already licenced to my website ? Licencion is standard. Thank you very much in advance.[Title edited for clarity - was "Question"]

Bonjour,Je voudrais acheter la photo du lien ci-dessous mais seulement si la photo peut être imprimée au format L 6,5m x H 2,5m (L 6500 x H 2500 mm).Quelle est la résolution de cette photo ?Merci pour votre aide !!Hi,I plan to purchase the picture in the following link only if this photo can be printed in the size of L 6,5m x H 2,5m (L 6500 x H 2500 mm).Can somebody tell me if this is OK ? What is the resolution / definition of this photo ?many thanks !!tock.adobe.com/fr/images/beautiful-panoramic-view-of-paris-from-the-roof-of-the-triumphal/130170735Jennyfer

I have purchased infographics from Adobe Stock that I cannot edit the graphs/pie charts % for.  There is no other reason to purchase Adobe Stock Infographic .ai files except to get the design created and be able to edit the percentages to the ones needed (because nobody uses the exact % of each item as they are displayed).  I have searched till I cannot try any other suggestions anymore.  I have tried ungrouping, clipping mask-release, and they are not locked.  I don't have alot of experience in Illustrator so I'm hoping it is just something I am not seeing.  I am using Adobe Illustrator 2019 on Windows 10. here is a screenshot.  Discussion moved from Illustrator to Adobe Stock

which license must be used for pictures I want to use for food package, a appropriate license?

I Purchased this image and when I received the high res image I realized that there was a defect ... something wrong with the colour on her arm AdobeStock_164618068.jpegHow do I get Adobe to give me a credit?thanks.Lyn Drake

This images for free commercial i can using? (not for sale just using self commercial web-site edit and using).https://i.hizliresim.com/ZXYAqo.png

Hi,I cannot find an option to cancel a perpetual subscription for Adobe Stock? Please assist.ThanksAnnie

How do I report inappropriate Adobe stock photos? They need to be taken off.

Hello,I am not able to get/download any photo from Adobe Stock without watermark, even the licences were bought (see on the photo below).I can not download from from the Stock website via browser (tried Firefox and Chrome) to my PC either. It always failes as "Time expired". It was the same in Fotolia for the last few weeks, so I though I will solve the problem by joining Stock as Fotolia is ending in November 2019 anyway. The only thing that works are previews from Stock.Before the exclamation mark appears on the photo, arrows are spinning on each for several minutes..Thank you for any advice where the bug might me.

The download of first 10 images from Adobe Stock is absolutely free?

Stock.adobe.com is not working. Tried several times to access the page and I get a page not found page.  I cleared my cache and still the same.

But, how do we alleviate this issue in the future? For Example, I inadvertently did the same thing just now, and I don't know how to undo it or how to actually contact anyone to get help... This is an old post, so is this even going to be answered?? Hellllpppppp!!!!!!

Hello, I have the same problem. I tried to buy 5 credits 2 times, I was debited two times and any credit appears on my account. What should I do ?ThanksGrégoire

Hi,I had taken a trial membership for 'Adobe Stock - 10 assets a month' but didn't use it! Now some annual plan with autorenew has started just recently and I am not able to cancel it as I do not need it right now.!!Can somebody help?ThanksHarsh

So I bought a subscription for Adobe Stock and used it for a few months, but I have no use for it anymore. I'm well aware that I can't contact by phone or chat to cancel it, and of the deadline for risk-free cancellation. I'm just trying to find another way to stop paying for it. Can anyone help me?

Branched from: Being charged $9.99 / month for Adobe Photography Plan. Manage account page shows I have "Creative Cloud Free membership".Dear Adobe Staff, I do have the same problem. But the good thing is I do not see any debits from my bank account for the Adobe stock subscription.Though Adobe says I am eligible for 10 free stock photos, I get a subscription pop-up and sign-in again when I select an image to download.As this is a common forum for Adobe, request you to discuss the issue here and not in private. I understand the private discussions can be made for bank sensitive information, but not the common issues faced across adobe subscribers.

Hello, Our company is currently working on a technical study for a third-party, and the deliverables of this study include still renders and a short videoclip.- So we will buy stock photos, edit them, and use them in a press release, as well as on social media. - We will also buy video footages, edit them (add some text on top of the footage), and the final cut will be showcased on social media. It might be broadcasted on TV (to be confirmed).We will own the final products, but we will also authorize the 3rd party to use the still renders and the video for their own promotional efforts.I think the enhanced licence might be enough for this situation, but I’m not sure it would cover the use of the material by the 3rd party. Could you please confirm, or let me know if we need to go for an enterprise licence, or if the team licence is ok (in this case, I would include my customer in the team, right?) ?Thank you for your reply, Best regards, MikeB.

Faccio parte di un team di 5 membri - ID A757E4DA5FA79CF144DA. Sono amministratore. Nel team io ed un altro utente abbiamo la licenza Creative Coud All Apps + Adobe Stock. Purtroppo non riesco ad ottenere la licenza per le immagini in preview presenti nella libreria. Messaggio: Sono loggato col mio nome di membro/amministratore. Quale potrebbe essere il problema? Grazie. Buona serata.

Unfortunately, I was somehow unaware I've been paying a 29.99 monthly fee for Adobe Stock for the past 10 months. I started a trial at some point and thought I had canceled. I recently went to gather a few stock images and realized this by the high number of images I had available to me through my account. Though I was able to use a few images, I have absolutely no need for the rest of them, or a continuing subscription. I am going to be rebilled for this subscription on tomorrow's date, and am now faced with having to choose and download 105 images in one sitting or lose what I have (accidentally) paid for.I am looking for a refund for any part of my subscription over the last 10 months- as it is easy to see I have not been using it and have no need for the remaining images. I had no idea my subscription to Adobe Stock past the free trial had been ongoing apart from my CC subscription. It was in no way obvious. I have already contacted support via chat and can provide a copy showing t

I used a trial period for 10 images, used 9. A month later the subscription automatically extended. How can I get a refund? And cancel the subscription?

Hello! I have the same situation, I'm a web designer and made a website for the client, buying images from a Standard License. I do not sell the images to the client and my client does not sell Adobe Stock images and does not use them on physical goods for sale. I act as an agent, freelancer or company that provides services for the creation of sites.  The client pays me only for the service. Said differently: I made a website in the website Builder and gave it to the client where on the site they are used as background/cover/icons/video, but the images/videos I bought and the license is listed in my account Adobe Stock. Today in the chat specialist Adobe told me that I need to buy an extended License. Another expert said now that you can do standard licenses. A lot of contradictions and answer differently.Although these responses 2 expert Adobe says you can use a Standard License? Where is truth? https://forums.adobe.com/message/9507230#9507230https://forums.adobe.com/message/984

Dear Adobe Stock team,I got some issues with the image #163171020.I licensed and downloaded it now with three different browser and still cannot open the file with an unknown error.Can you please check that file?Thank you very much!Best regardsStephan

hi, we ordered one month, 350 photosit supposed to end in September, we did cancel subscritpion...but new 350 photos are there, again and again - what mistake this could be?