Questions

Tech support and chat closed. In my profile when I try to cancel it says retry and tried many times.

Not sure why some of my downloads are accessible in JPEG and others only seem to be ai files?    I really want to use JPEG but can't seem to convert the ai files over.Can anyone please advise?    I am not a graphic designer - just an amateur on this so appreciate your advice.

I signed up for the trial of Adobe Stock thinking it would be something that could help me improve my creations, but didn't realize that it would automatically be renewed. I admit I used the service a little with some success but really haven't been actively using the Stock service since. Not impressed as the entire creative cloud package costs me less per month than the $46.14 $CAD per month Adobe Stock. I never expected to be trapped into this product. I have talked to support and they have helped minimally(within their power I understand). I simply cannot afford to pay for the service or the extortionate cost of cancelling early. I love Adobe but it feels completely wrong to be trapped in a product from a company who is supposed to support creatives not make their lives more difficult. I would love to see some type of refund, considering I am still going to support adobes creative cloud apps for the foreseeable future.

I download vectors often and open them in photoshop. They are always large and crisp files. Two weeks ago, I had one that only opened the size of a thumbnail and would not enlarge. Today, two separate files have done the same thing. Is there any way to tell which files are going to be small images? Or is there an issue? When I called I was told I could only open them with Illustrator, but I know that is not the way I have been doing it.

Good afternoon! During the free period, I downloaded 10 images. There were two images with examples of the logo that I liked. And it turns out that I can not use them in the form of a logo, even if I buy a license? Did I understand correctly? If so, then why are these images offered?Thank you!  Sincerely, Svetlana.

I am having trouble today downloading preview images. Specifically the preview images for vectors. Logged in as usual and I cannot get the download to initiate. I have it to ask me where to save it before saving when using both Firefox and Chrome. It says your download will start shortly and then nothing happens. I have allowed cookies and am not blocking popups. I usually don't allow cookies and have never had a problem in the past. But since I am having a problem I allowed cookies but still nothing. If I choose photo instead of vector I can download the preview images no problem Cookies off and pop-ups blocked. But not Vector preview images.I suspect this is an Adobe issue so I don't know how much help I will get from the community. This was my only option for support contact that they gave me for this. So Hopefully someone from Adobe will chime in. I am assuming that they are having issues with their site. But it would be reassuring to know that for sure.I have a lot of projects goi

Im also having a problem downloading previews.I can download jpg previews, but ai/eps files will not download image previews.

Hello,Some of the previews will not download, I click the Save preview download , it seems start to work, then says "Your image was Saved", then nothing happens.The file numbers are:9430420517416009874031304127026922Pleas help, how can I get the preview versions of these files?Lee

I am having the same problem with downloading vector file previews. Will not work in Chrome, Firefox, or Safari. Photo previews will download. Using Mac with latest software updates.

Hi TwaritaI can't download an image because my account has been deactivated. When I try to reactivate it by updating my credit card info, it just returns back to previous page that still says "account deactivated" in red. I've tried this six times and restarted my browser when doing so.Please helpKyle

Hi, I just got adobe stock when that is not what I needed can someone help me cancel my subscription.

Has anyone ever tried to cancel an Adobe Plan? Impossible!!! Feel like I'm getting scammed. Can't reach any customer services, cannot mail Adobe as their mailbox is full, cannot manage my own account as it kicks me off the page every time I try to cancel the plan.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am having the same issue. I lost 35 credits that we did not know would expire when our subscription ended. I also cannot contact anyone on Adobe support except through the community forums. Is there a way to resolve this? Thanks!

Hi Sharon,I find myself in the same position.  I may have clicked this image by accident as it is close to the image I wanted to buy.  This is the number 199714048.  How can I unlicense it?  I have not downloaded it.ThanksCarina

Found several of my vectors (90% copies) on adobe stock. Before that, I didn't load any vectors on this stock (on shutter and istock my vectors selling for about ~3 years). I planning to start uploading vectors on adobe stock. How can I not get a profile banned for the fact that someone is already selling my works? To add to each work some notes, like "THIS IS MY WORK, AND IF SOMEONE IS SOLD IT ON THIS STOCK, IT IS A FRAUD" and attach link on this vector on other stocks?

I have been saving my 10 image a month stock images and when I renewed my Adobe license they are gone.  What's up with that.

Hello,I would like to start a subscription, and am trying to determine whether the Standard License is sufficient, for me to use images in my desktop video game. My first cause for concern, is the line in the Terms and Agreements, that says:So my questions are as follows:It says that the restriction does not apply to "mobile applications". In this case, I would like to use it in a desktop application, rather than a mobile one. What are the terms and conditions for non-mobile applications?If the 500,000 limit does apply to desktop video games, am I supposed to estimate how many people will buy the game?What happens if I estimate that only 10,000 will buy it, and 500,001 end up doing so?Can I modify the images, before using the in the video game?Do I get a specific license for each image downloaded? This is very important, as I would like an official document that says the name or preview of the asset, along with my name and/or address on it. Does adobe provide me with a dedicated licens

But this message won't allow me to: Online Licenses Not Available in Your RegionYou may search and save preview files, but cannot license them via our online store.Please see your nearest Adobe reseller to purchase an Adobe Stock plan for Creative Cloud Teams.What can I do besides going to a store?

I paid for an extended license for a photo from Adobe Stock, yet it seems my credit card information is being stored and any accidental click will charge it. Looks like there is no way to have this removed or replaced by a PayPal payment method. Neither "Manage Plan" or "Update Payment Info" offer any solution. I need my credit card information removed. I prefer to enter it manually every time I am buying something. How can I do that, please?Thank you.

Hi, I work for a charity that supports families raising children with disabilities. We accidentally licensed a premium image from Adobe Stock, instead of using a regular image and license from our monthly subscription. As a charity, we simply can't afford the license cost for the image. Is there anything that can be done to help us?Many thanks,Steven

Guten Tag, Ich benötige Hilfe und bin sehr dankbar für Antworten. Ich möchte Fotos kaufen mit Erweiterter Lizenz um damit Tshirts zu bedrucken. Ich habe vor ein eigenes Modelabel zu gründen und bin etwas verunsichert was die AGB's angeht. Unter dem Punkt 4.c (Erweiterte Lizenzen)Steht:-die Arbeit in eine Marke oder Dienstleistungsmarke zu integrieren Da ich ja eine eigene Marke gründen möchte  trifft dies dann zu?Ich hätte auch noch eine zweite Frage.Da ich bei den Bildern meist nur die Personen brauche aber nicht die Hintergründe, ist meine Frage ob ich die wegschneiden darf nach Erwerb der Lizenz? Ich danke jedem im Vorraus für Antworten und bitte um Verständnis für meine Anfängerfragen.

What's the difference between premium and standard content? How is this status determined?

hallo in die Runde,Ist  es ok aus den Bildern Schneidedateien zu machen und zu verkaufen,vermehrt sehe ich das?Die Lizenzbestimmungen sind da sehr undeutlich formuliert.Leider ist es nicht möglich über E-Mail eine Auskunft zu bekommenDanke für eine Antwort!

ciao, scusa il disturbo, ma anche io vorrei annullare l'abbonamento con Abobe stock, tu come hai fatto? grazie mille

If I buy a stock vector image to use in a logo, can that company trademark the logo at a later point? What if the vector image was part of public domain?[Moved from the non-technical Lounge to the specific Program forum... Mod][Here is the list of all Adobe forums... https://forums.adobe.com/welcome]