Questions

I am self employed and trying to get  website traffic, I subscribed on 5th March for 16 adobe images, so far I have licensed 7, although of the the last two one isn't the correct format and the other has failed to download in a format I can use or that wordpress or my computer can recognise.I checked my account and I was surprised to see my account has expired, after only 3 months and not even half way through my allowance?   This is really frustrating as I was not aware of a time scale for this subscription, the nearly £100 was a big investment for me and I had planned to use the images as I slowly build up my website with key word rich blogs and I really thought that I had at least one year to use the images.Can someone please help?

Hello,My question is: how can i get my money back from Adobe Stock 10 pictures. Today I have payed for it but I didn't want to. Though i cancelled it but i didn't get my refund. Last mounth it was a free trial (I suppose) due to my Creative Cloud subscription. But now i payed full price and i don't need it. Do i get my refund? Thank you!Philipp Dogaru

Hi!I want to cancel my Adobe Stock Plan (monthly) but I don't have the option to change plan, when I go on my account page...

How do you give your Adobe Stock license image to a client? I understand once given, I would need to buy another one if I want to use it again for another project.

Hi.  I too am experiencing absolutely awful customer support.  I have been trying for almost 2 months to get the remainder of my refund.  I am still owed $252.00 USD as a refund for charging me when I cancelled my subscription over $300 USD.  I keep getting told that the “senior team” will get it resolved but nothing happens. No phone call, email or refund.  I have called over 7 times and get the same answer but no solution.The Adobe customer care and support is an absolute joke.  I have never been treated so poorly.  I even posted my concern on the adobe forums. I had someone reply saying they will look into it.  Guess what .... no reply.  A company as large as Adobe should care about there customers.  I have kept a record of all my online chats.  I keep getting promised the refund but never get the matter resolved.  Not sure what else I can do.  Maybe looking into legal recourse would get their attention.

What happens if I don't need the license anymore and I cancel it before the first month ends? How much will you charge me if I do so? I want to try the annual plan of 40 standard assets a month.

Hello Folks,I have a Question.Can I use public pictures (360 x 240 pixel  from Stock photos, royalty-free images, graphics, vectors & videos | Adobe Stock fan Academic Research (non-commercial, not-for-profit licence) to Creat a Dataset?I won't publish this picture on anywhere, I just need them for my deep learning applications.

Is possible to change the colour profile that images are downloaded as? I would like to have my pictures in CMYK rather than RGB.

Hello, I used 10 pictures per month for free. I wanted to cancel my subscription before renewal but I couldn`t find the way to do it. How can I cancel my subscription now (I have a message with payment issue with my credit card).  I don`t have a button with “cancel plan”. Thanks for understanding. Best regards!

Today my Paypal was charged with Payment for Stock. I did not get any photos, just canceld subsctiption, and now would like my refund for something I dont want to use.Best Regards

Hello,I used 10 pictures per month for free. I forgot to cancel my subscription before renewal. I do not need the pictures. Is it possible to cancel the subscription and refund?Best regards, Radoslaw

Hallo liebe Gemeinde,ich bin recht neu bei Fotolia daher habe ich einige Fragen. Ich freue mich wenn Ihr mir helfen könnt.Gibt es die Möglichkeit sich die Fotos EINES Anbieters anzeigen zu lassen? Ich stelle mir bspw. vor, einen Link an Interessenten zu senden der auf meine eingestellten Fotos bei Fotolia verweist.Oder zumindest möchte ich diesem mitteilen, wie er meine Fotos findet.Ich finde die Release Verträge nicht. Soweit ich Informiert bin hat Fotolia eigene Verträge und akzeptiert auch nur diese. Habt Ihr da einen Link für mich?Kann man nicht mehr benötigte (nicht mehr bestehende) Emailadressen bei der Konvertierung löschen? Hier besteht die Gefahr, Einnahmen an ein falsches Paypalkonto zu überweisen.Vielen Dank für Eue Hilfe.

Having the same problem here.Hiroki

Accidental purchase for FILE #: 117324194   Is there a future un-licensing button in the works?

I licensed an image (FILE #: 91126185). I'm new at this and should have used the preview to make sure the image would work but I "licensed" it and it doesn't work for our purpose. Is there a way to un-license an image so it doesn't count as one of our 10?

I have a client that has two websites. He wants to use some of the licensed images we added to his first website and added those images to his new website. Does he have to pay for an additional license for the images on the second site? Also, can he use the licensed images in a catalog? Is there an extra fee?Thank you.Stephanie Mondello

This is an endless feedback loop with no actual chat options.  How can I really contact someone.  I'd like to have my credits back.

Recently I contacted a rep. for Photoshop because I was having an issue where I couldn't download any stock templates from any of the categories apart from "Photo". The rep's have been trying several things for the last few months, but a couple days ago the rep took control of my PC and removed a folder from somewhere in either the Photoshop Files, or Creative Cloud files, and since then I'm unable to load any of the images for the Stock templates (apart from ones I've already downloaded) in any of the categories. I've been trying since then to get ahold of someone to fix this, but the person's been playing email tag for a few days and nothing's been resolved.Does anyone know where the "stock" folder goes in any of the CC or PS files? Inside the folder is - 2  "JSON" files, and one folder called "assets" which contains all of the stock template images.

Can you help me too? I logged in this morning and had 30+ credits left (from adobe stock not DPC) and they are not showing anything.

Hi, I posted as a reply in a similar thread but not entirely sure if someone from Adobe will actually see it so starting a new one.Like so many others I have also managed to license a photo I do not want by clicking on it. Can you please amend this and either remove the license or update the credits please?ID : #205317266

I just purchased the icon set with photo number #94782769 and am unable to open it in any Adobe programs, The error it's giving me in AI is the following:After looking up solutions, it says the issue would be not having an up-to-date version of AI, but I have Illustrator CC and it is up-to-date. I believe this is a corrupt image/icon set unless someone has a fix for this.

Hi, Like thousands of others I have also managed to license a photo I do not want. Can you please amend this?ID : #205317266

I manage a very small graphic design team (5 people) at a very large company (250,000+ worldwide). Without warning, they moved my little team to Enterprise pricing for Creative Cloud and we lost access to our stock photo plan for teams. What are the pricing options for Enterprise teams?  Please don't tell me to talk to my administrator as my company is too large and I can't get in touch with the right people. They are telling me I need to pay $35,000 for "unlimited users" but I don't need that and my team doesn't have that in the budget.I can't find enterprise pricing anywhere on Adobe's web site and I can't even use the "help" features because I'm not an admin.

I have downloaded and tried opening on two different computers and both crash when trying to open this stock image file.What can I do?

I have previously purchased single images and now it appears I need to sign up to a month plan/purchase credits. Is there a single image option?