Questions

Can I use an Adobe stock to put on a mug to resell over and over?

On the 6th of April I have brought a credit package. Today I like to download an image and I have to buy credits?Where are my credits gone?

I have team membership, I purchased a license last year, and can't find any information about purchase history or invoice on the Manage Account page.Where can I find a copy of license invoice?

Hi Twarita,I also accidentally licensed two images I didn't intend to.  #129183566 and #138899332. Is there a way to remove these from my account?Many thanks,Doug

Geachte,Er wordt een maandelijkse bedrag van 36.29 euro van mijn card afgeschreven maar dat is een misverstand en ik wil dat er een einde komt aan deze transactie ik heb geen betalend product gekozen ik heb een free versie en ik ben geen bedrijf.Graag deze betalingen stopzetten en eventuweel de reeds afgehaalde bedragen terug te storten aub.<removed by moderator>Met vriendelijke groeten,azzagariVerzonden vanuit Mail<https://go.microsoft.com/fwlink/?LinkId=550986> voor Windows 10

Hi,I've just downloaded the bills for my photos purchase in adobe stock, but there’s something wrong. The bill is addressed to the owner of the credit card - but there isn't my company's name and address.. I need the invoice will be addressed to my company, how can I do? Invoice Number: IEE2018001719224 Invoice Number: IEE2018001719329 For next time, how can i set the right header? Thanks and best regardsMatteo Cordella

Thats it for me, cant buy a single image, Im out, Im not being ripped off, I need a single image now and again and have purchased this way from Adobe stock for a long time, not anymore, Im gone, you have lost my custom, Im disgusted by this

I was one of those that was able to still buy single image downloads. I was cut off last week without any notice and also wasted considerable time trying to figure out the issue at the last minute.  Shame on Adobe for their lack of understanding of the importance of notifying customers. 

Hello,I would like to ask how can I buy just 10 pictures for my website in a standard (non-premium) license?Do I have to register for subscription or I can register and pay for 1 month subscription (which allows download 10 images) and then cancel the subscription?If I cancel the subscription I will be still the owner of downloaded pictures? Could you please assist?Thank you,Chris

How can I see the pixels of a certain picture before I purchase the adobe stock subscription? I need to print out a life sized picture and I want to make sure that the resolution is high enough before I pay for the picture.Thanks for the help!

I have a problem regarding the mispurchase of footage.The daughter of a well-known has made a mispurchase on Adobe Stock in my name. I wasn't paying attention by having her surf the Internet on my computer. Now I am faced with the problem that I do not need the purchased material nor do I have any use for it. So I would like to return the license and cancel the payment. Is that possible in any way?By the way, the Adobe Stock fast payment system is a bit too fast, a final check of the shopping cart would be desirable so no mispurchase can happen anymore.Best regards,Alex 

Ich habe Bilder mit den Vorschauen von Adobe Stock bearbeitet und „Da mir das Layout inzwischen zusagte, habe ich die verwendeten Bilder lizenziert.“ Normalerweise sollten die Vorschauen anschließend überall gegen das hochauflösende Original ausgetauscht – damit verschwinden alle Wasserzeichen, während sämtliche Bearbeitungen am Vorschaubild automatisch auf die hochauflösende Version übertragen werden. Das ist aber leider nicht passiert!! Photoshop erkennt die Lizensierung nicht und die Bilder haben noch die Wasserzeichen. Als ich bei Adobe Ilustrator  gearbeitet habe, ging das ganze Austausch problemlos  aber bei Photoshop geht es nicht. Was soll ich machen?

Hi Sheena,I just had the same issue and accidentally licensed a template on my work account, please can you help? The template ID is #120193529, it would be really great if we could remove licensed content or at least as one user said above, a two-click system (I have found myself nearly licensing content a lot because I intend to preview it or save for later, this time it caught me out!).Thanks,Heather

Hallo zusammen,ich möchte 3 bis 5 Bilder kaufen für eine Website. Wie muss ich da vorgehen Credits kaufen oder Abo?Das Abo ist für einen Monat gratis, wenn ich 5 Bilder Kaufe kann ich das dann wieder künden, ich will ja nicht ein Jahr bezahlen, benötige nur max 5 Bilder.Besten Dank für eure Hilfe.

HiI am having the same problem - I pay an annual subscription for Creative Cloud and purchased a single image on 23 February 2018 - after you stopped enabling one image downloads?:When I went to purchase one today my account has expired:Can you explain how the February purchase was possible and does this mean I am no longer able to download single images?  Like many, many others on this and other threads I simply don't need to purchase large amounts of standard images.  Is there any way you can listen to your customers and revert back to single purchase? I think you will lose a lot of regular custom otherwise.

I purchased #94042439 and am getting a message stating "Can't open the illustration. The illustration contains an illegal operand. {eps_metadata_stream}"Please advise.

Hi Sheena,I accidentally bought an extended license instead of standard licence. Can you please undo the extended license so I can buy a standard one? The price difference is crazy. The image number is #151505989Thank you very much,Lucie

Hi there, once again I'm having trouble licensing a single image. I'm being asked to subscribe. Even though it has been working fine recently and nothing in my account has changed. Please can you advise?

I work for a small company and we are looking at creating videos about topics within our field. We plan to create 1 to 5 minute videos on a regular basis. These videos will be posted to Youtube and embedded on our website. As part of these videos, there will be an intro with graphics, titles, and various video clips. We want to use some video clips from Adobe Stock in the intro. The introduction will be re-used for each video. Does the Standard License allow us to do this? If so, what is the cost? Is it $79.99 per video clip with unlimited use? Or is it $79.99 per video clip per use (in other words, would we have to pay that amount every time our company releases a new video)? I read a bunch of information online about Adobe Stock, but I am still confused about this part of the licensing.

Iv just upped my subscription to 350 downloads but they aren't showing as available?

Hi,I have a 10 images a month (1 year) subscription. As I cannot cancel without incurring a penalty I was wondering how this process will renew?I am hoping that at the end of the 12 months I will stop being billed or will the process automatically renew my subscription?I only require this subscription for one year - can anyone help?ThanksC

Hello all,I create this tread because Adobe support is not reachable by phone...So maybe I will have more success here to fix my issue .So, i bought 2 credit packs (5 pictures per pack) and my credit account displays 0 credit....I paid for nothing.. My commands and bills displays the amount (47,94€) and packs bought but I can't download any picture..In parallel, I have been charged to my bank account.So someone can help me ? Maybe there is an Adobe support here?Thank you.

I had a ton of credits with Dollar Photo Club. I already paid for them. DO NOT tell me that to get them back I have to pay for your lousy, overpriced monthly plan. DO NOT try to justify stealing something I ALREADY PAID FOR.JUST GIVE ME MY CREDITS BACK. NOW.

i received an email this morning informing me my adobe stock would auto-renew next month. I went to adobe.com to cancel but my cancel button has now disappeared. I have now been in chat hold pergatory for an hour now. Can someone help me out as to where my cancel button has moved to?

(I have also posted this message as a reply to another user having the same issue)Hi,I have had a similar disappointing experience with Adobe Stock recently.Signed up for a free 30 day trial to an apparently month-to-month subscription > downloaded 1 image in the first 3 months (paid $39 each for the other 2 months) > cancelled my subscription thinking it can be cancelled anytime but was charged an additional $178 at a 50% cancellation fee for the remainder of the contract.So thanks for making me feel stup|d as I have just paid $256 for 1 image.How is this not deceiving customers and doing fraud Adobe? I have just read through the forums and this has been happening for years and has happened to so many customers.I opened a ticket and support said that they will contact me before the $178 payment would be taken from my account, but guess what...the payment has already gone through and you have closed my ticket without even resolving the issue.This is straight fraud and I don't kno