Questions

I didnt see my refund so far.

Hello,I tried to call multiple times, sent chats, and emails. I tried the free trial and then it began to charge me. I realized that and began calling back in December. I do NOT want a subscription! I do NOT want to be charged for another month. I would like someone to answer the phone or respond to my request to cancel.

A couple weeks ago I had 70+ credits in my Adobe Stock account.Now they all seem to be gone.What happened????Can I get them back?I just checked checked my email and don't see any notifications that the photo credits I paid for would be taken from me.

Hello   RE: Reopen my cancellation<removed by moderator>   I just made cancellation but this was mistake and pls. renewal my Adobe Stock again.Thanks reply me asapAlex Tamaki

Come mai se l'importo pagato per una singola immagine comprende l'imposta (€ 9,90 + € 2,20) l'importo dell' IVA non è presente in fattura?

Hi Support,I have purchased a license for image #140495253However when placing in ai i get the following error message.Adobe Stock​Please help.

Got a serious bit of bother here chapsMy credits are not being recognisedMy licences are all up to date and payments currentCan't get onto chat for Stock - just get community option (even though all subscriptions current)Because I have Creative Cloud they offered to transfer me, but I've been on hold for 30mins, then 20, then 40 and just now 1 hourI've missed a print deadline and will lose the job if I can't sort by tomorrowAnybody help????

Hi. My subsription was canceled last year but i had several credits remaining and i was using them as i needed them. Today i noticed that my remaining credits are gone and  i didn´t received any notification at all.​​I would like my credits back as son as posible, how can i get them back? I paid for them, and i´m assuming they expired. I understand that credits have an expiration date, but really i wasn´t notified in any way that this date was near (iStock does send an email notification, why dont you people?). I really really really need those credits back. I hope there is a solution for this, taking in consideration there was no notification from Adobe about this matter. That is a bad service. By the way, it is pretty difficult to get real help from you guys (Adobe), this is just a very bad customer service. You are getting very over confident, just saying.​​Greetings!

I canceled my subscription but I have 15 credits left, can I use them?

SO I have this question also, if I use an Adobe image for a book cover, non-fiction, no humans no places on it, it can be used right? Because the content of the book is the value to the product and not the image?

Hi, I only want to know if I can use with this free version from 10 free photos for download in private and for my business and in my social networks...??? Thank you for your fast answer!!!

I have some images from the Adobe stock but it's still got the watermark on!These were purchased on the seperate computer but were shared to my creative cloud. Can someone help?[Here is the list of all Adobe forums... https://forums.adobe.com/welcome][Moved from generic Cloud/Setup forum to the specific Program forum... Mod]

I had the same question. I didn't find the official "legal terms of use" helpful in answering this specific use question.

Hello!I just cancelled my account and I want to know when should I get my refund?This is my Invoice ID:[Removed ID by Mod]Happy if you can help me out.Thank you!

This is never been fixed. Your company is a shame.   Today MARCH 2018 I opened a ticket. I have been waiting for ages and then, the very moment I had to check my work, I get back to the support chat and it was closed because apparently, they waited too much. Now the above story brings the following questions (to anyone that has a minimum understanding of customer service and user experience): 1.  Is it really possible that what is SUPPOSED to be the number one product for designers and innovators has the WORST EVER customer service and user experience? 2. Is it really so clever of Adobe to think that, given all the awesome alternatives to the Adobe Suite popping up daily (I am moving 100% to Sketch for example after the awful experience with shady Adobe marketing and sales dep), to have such a ridiculous customer support system? When even the most beginner entrepreneur knows about the value of a lifetime customer? Gosh, this is the most shameful customer support and membershi

I am shocked and so embarrassed that Adobe is based in San Jose where I spent 10 years of my life and where most of the companies there at least attempt to be decent. I signed up for the free trial month of Adobe Stock even though that only allowed me 10 photo downloads, but it was to get me started and see if I liked the service. I made the mistake of coming to cancel the service 1 day too late so I had to bite the bullet and allow payment of 36 euros for another month but I wrote on my calendar to cancel it 2 days BEFORE the next month was up.So that is today only here is the surprise: it seems since I went into the first paid month that I am obligated to pay for a FULL YEAR. I had read the small print before the trial and I have re-read the small print now - it is not clear! Adobe should be ashamed of taking hard earned money for nothing. If I cancel now, I will have to pay 180 euros and I will get nothing. Now that I am on the cancellation page it is clear.I feel cheated and will N

I have found this same problem, Items need a better explanation before purchase, I have downloaded a few that have a jpeg in an Ai file, there should be a way to comment and give feedback on usability of images. Or at least flag up content so other users know what to avoid. there is just no communal aspect to Adobe stock. even a preview of layers would do. Anything like this.

Hello, On my adobe stock account I had 9 free photos left and I was trying to license a photo and it charged me for it when it was not supposed to.  It's file number is 52700035​ I would like to license the photo but I just don't think I should have been charged. Thanks

HiI have recently bought two images through Adobe Stock using up 2 credits - one downloads, opens and works perfectly, and the other doesn't.The image that isn't working is here:Heart and circulatory system - Buy this stock vector and explore similar vectors at Adobe Stock | Adobe Stock The item number is FILE #: 48275611The error message I get when I try to open in Illustrator is: "The operation cannot complete because of an unknown error." - which isn't very helpful!Looking around the forums I've seen this post - Re: AI 2017 Won't Open any new files This seems to be the error I am experiencing - is the image in question corrupted?The other image I bought works fine from the same source - so I'm not sure what the issue is. I'm using the latest version of Illustrator. ThanksJon

Hi. I bought the jpg version of an illustration and need the vector. Image #5053935Thanks.Mary Ann

Just having this issue today.  So what to do?  I don't have AI, just Corel Draw.  Where can I get files I can use??

Hi,I want to buy images, but subscription based is not worthwhile for me as I do not use so many, so I want to buy one off images, and for some reason, I am unable, as that option is not available to me, any ideas.Perhaps this screen video will explain and you can see my issue.Recording #105

Buongiorno a tutti,credo sia un tema semplice ma non sono riuscito a trovare la soluzione: vorrei inserire il mio portfolio fotolia sul mio blog personale, è possibile?Se si, come? L'idea sarebbe "duplicare" la pagina portfolio o, alla peggio, inserire un banner che riporti al portfolio.Grazie a tutti per il supporto!Nicola,

Hello,I accidentally purchased an image when I had no intention of buying an image in the first place.  I figured there would be some sort of payment confirmation before $88 was taken from my account.  Please, this is a lot of money to me and I wasn't planning on buying any images anyway.  Is there any way I can have my money refunded?  The order number is ADB023795327Thanks,Alex

Hello, I'm suscribed to creative cloud. yesterday, I bought 1 image on adobe stock. a small meter at the top of the page has gone from 120 to 119. Does this counter represent the amount of free images I am entitled to? can you assure me that I will not pay for this image or should I pay them in advance?And for videos, have we got free videos?thank.