Questions

Hi,I have a business license for my work, so we can purchase premium content from Adobe. I am working in Premiere Pro for a digital ad. I purchased a premium graphics template from within Premiere Pro. I see the blue dollar change to a blue check mark verifying the purchase. However, the graphic is nowhere to be found. If I pull the graphic from the graphics templates panel onto the timeline, I get an error message. If I try to find the file in the media bin, it's not there. I tried to find the file on my computer in the Premiere folder, it's not there. I have gone into my Adobe Cloud libraries where all my other purchased Adobe assets reside, it is not there. I have looked everywhere for this graphics template and it is nowhere to be found. Can someone please help me find this purchased premium graphics template?

When we try to buy "Erweiterte Lizenz" for Stock Subscription, we get the following message with error (added screenshot). How can we resolve this problem? Thank you for help.

Cześć, niestety nie zwróciłem wystarczającej uwagi i przypadkowo pobrałem obraz z kategorii premium – numer obrazu 380735228. W rezultacie znaczna ilość punktów kredytowych została odjęta z mojego konta z powodu mojego niedopatrzenia.Czy istnieje możliwość wymiany zdjęcia na inne ze standardowej kategorii i otrzymania zwrotu różnicy w punktach kredytowych?

So I have been doing image searches on "Civil Rights" and although I saw some amazing images within the search, I kept seeing Hamburger/Cheeseburger images under my "Civil Rights" image search. This is too me is so insensitive. With the history of US, and the fact that many slaves were in fact eaten is just pure foolishness. Hamburgers have nothing to do with Civil Rights. Adobe do better!!!

All files are having this problem. If anyone knows how to fix it, please let me know

I downloaded a stock image and it contains numerous repetative icons that I was unable to see in the preview. Quality is not what I expect. How do I return it? File #:  378367672

Abonné depuis ce mois de janvier, j’ai télécharger 3 fichiers sur Adobe stock, je ne peux en télécharger d’autres, car il m’est dit que j’ai épuisé mon cotât mensuel. Où est le problème ?   [Mod: Moved to the Stock forum]  

I have a query regarding the use of Adobe stock assets, whether or not using them as designations rather than the full product itself is fulfilled by having just a standard license. I am about to publish a Dungeons and Dragons written module, which currently utilises extended licensed assets from stock (images), as these contribute to the overall appearance and feel of the document (and hence potential marketability). However, I wish to use part of a standard asset as part of a label indicating the system it is designed for (which whilst informative to the purchaser, is not specifically part of the 'product' that the document represents and thus does not contribute to the 'quality' of the finished product) My question is this: do *all* stock assets in such a document need to have extended licenses, or only those which provide demonstratable value to the final product (as opposed to being used merely for information purposes?)

for example a Arrow vector icon is available on adobe stock. so, that same icon i maked on adobe illustrator from my own hand, and uploded on adobe stock, does there any problem ,actually that icon is same, but i didnt directly copy that icon rather i maked it that vector icon same to same,

Hello everyone,our company has licensed images for the website relaunch. Now we don't need any more and would like to cancel the subscription. We would like to keep the profile.During the cancellation process, however, a warning appears that I would lose the licenses for unused images. We have licensed a few more for later use, and I am unsure exactly what this means:Are we no longer allowed to use the images whose license we purchased with the subscription after canceling the subscription?Thank you! 

I got a message in my Adobe contributer account saying “Congratulations! Click here to select and activate the Creative Cloud app.” But I can't activate the code, I get the message “This code is from a country or region that does not match your Adobe ID.”. My account is registered in Israel and I'm in Italy. What can I do?

Hello there.I am a freelance designer and am currently editing and designing a social media reel for one of my clients (jewelry manufacturer) to promote their jewelry. May I use material from Adobe Stock „Free“ category for the video.Can you please tell me which license type this “Free” material is subject to? Is this the same as a “Standard License” with the same features? And is this sufficient for the above purpose? Thank you!

Leider habe ich gestern aus Versehen ein Bild gekauft für das wir keinerlei Verwendung haben (Nr.: #65272924). Wir haben es dementsprechend auch nicht eingesetzt für einen unserer Kunden. Gibt es daher die Möglichkeit, dass man die Lizensierung rückgängig machen kann? Vielen lieben Dank vorab 

I found an asset I'd like to purchase a license for, but I'm unsure if I'm allowed to edit the icon or have it on products I plan to sell?  The icon is: 578465053vortex icon logo vector design template Stock Vector | Adobe Stock 

It is such a pity the vareity and individuality lost by the overwhelming amount of AI images. They all look the same, the overwhelming ammount have caused  interesting "human made" images to almost dissapear. . It is harder to create images and it is slower to, so now you can only find this homogeneous material. Stock images have lost so much with this AI revolution

Hello guys,I discovered that some of my photographs, which I sell through Adobe stock, are featured on website: https://www.ukposters.co.uk/search/?q=205526028 without the appropriate license. Do you somebody have similar experience? Don't you know what I can do about it?Thank you all, Mecron

If you purchase a plugin and then allow your subscription to lapse. Is that plugin cost forfeited? In my case, I had a subscription, purchased a plugin and then let my subscription lapse as I wasn't using the applications frequently. I now have a new subscription with a new email address and obviously my plugin is not available. Do I need to repurchase or is there any solution available to me to regain access?

I purchased a pack of 80 credits and have 68 left. Yesterday afternoon (after licensing multiple vectors using my credits) I attempted to license a vector and received this error message: "We're sorry, but a system error occurred. If you do not receive a payment confirmation email in the next few minutes, please try again or contact customer service." I'm receiving the same error message today, regardless of what I attempt to license. Does anyone have a phone number for support that will put me through to a real person? Or a solution? Thanks!

Can you cancel the Adobe stock subscription after making a mistake of creating another subscription using a different email?

Hello. My stick figure illustration (AI generated) below was rejected due to "Refusal of Intellectual Property". This happens from time to time. Of course, I send such submissions without knowing the situation in question. But I don't know what is protected by intellectual property and what is not. (I also read Adobe's list of known copyrighted works, but I didn't see any reference to stick figures, if I remember correctly) I wonder if there is a reliable website where I can check the intellectual property of my work before uploading it to Adobe Stock? Thank you.

We have a company that creates material for klients using Adobe stock images.The klients then want access to the material to later on be able to create thing with the images.The licenses of the images can be transfered in Adobe stock to that klient (company) but the text also states that a written agreement is needed?Please note that a license can only belong to either you or your customer (not both), and that a license can only be transferred to a customer via a legally valid written agreement between you and the customer. Also, keep in mind that this action cannot be undone and that the status and information about the transfer (customer's name and additional notes) will be visible to all users in your organization.I was just wondering if this really is needed, or will it be enough only using the licens "transfer" in Adobe stock? They already have a contract with the customer to create material for them. ThanksChris

I want to cancel my account without being charged. This is the first time that I've seen a company lock you into a year and force you to pay. Not good business.

Dear sir/madam,I recently signed up for a 14 day trial and there wasn't anything said about a yearly contract after these 14 days. However, now I'm being charged 37 euros per month for a year for something I didn't sign up for! I recently found out that I've already paid this amount twice without even knowing it! I'm super frustrated about this and the fact that if I cancel and still have to pay half of it makes it even worse. Through this email I would kindly like to ask you to stop my account and the payment that comes with it. Please give me a notification when you arranged the cancellation of this contract.Kind regards,Robin Koenen

Bonjour, Je souhaite résilier mon abonnement mensuel, mais il me reste des crédits : vais-je les perdre ? merci 

How do I run reports in my Adobe Stock Account to identify assets downloaded per user?