Questions

Recently I have had some poor experiences with the Adobe Support Chat. As a last resort I am wondering if the shame approach might prove fruitful.I just clicked on an asset by mistake and cancelled the download yet a credit was taken away immediately.I asked an agent for help. At first he said he has helped many times (stock response, oh the irony!!) then he said it is not possible upon realising what the request was.I notice two posts where the license has been cancelled and the credit restored. Any help would be appreciated. I will be happy to DM the details.

Hi there, I was wondering if anyone could help. I am designing a product label for a sauce that will go on sale in UK. The initial print run will be under 500,000. Is this classed as a product for resale, and therefore I need an extended license?Or, is it ok to just use a standard license?Many thanks!Molly

Recently I have had some poor experiences with the Adobe Support Chat. As a last resort I am wondering if the shame approach might prove fruitful.I just clicked on an asset by mistake and cancelled the download yet a credit was taken away immediately.I asked an agent for help. At first he said he has helped many times (stock response, oh the irony!!) then he said it is not possible upon realising what the request was.I notice two posts where the license has been cancelled and the credit restored.https://community.adobe.com/questions%2D32/downloaded%2Dimage%2Dby%2Dmistake%2D1494270?postid=5721206#post5721206#post5721206https://community.adobe.com/questions%2D32/licensed%2Dpicture%2Dby%2Dmistake%2Dhow%2Dto%2Dundo%2D1493273Any help would be appreciated. I will be happy to DM the details.

There is no feature that allows us to report poor quality photos, or vector images that are poorly executed. There is no feature that allows us to report images that are clearly AI when they are not tagged as such. Furthermore, the search results are often ABYSMAL – and they have been for years. People have clearly asked for these features/improvements and Adobe has not provided what we need. Will you just continue raising your prices and giving us ever more AI without responding to our needs? Seriously.

From the creative cloud I go to Stock, and there is no way to filter for free resources there. I have to go to google and search “adobe free stock” to get a link to the free section, which has the same URL but looks completely different.

Buenas tardesSoy Federica Currado Estaba intentando descargar un archivo y no sé por qué sin dar la mi aprobación me habéis cobrado € 8,12 que absolutamente yo no he confirmado entonces os pido por favor de devolvérmelo inmediatamente porque yo no he autorizado esta compra !!!!os mando el recibo y espero una respuesta, porque yo no he dado la autorización para este cobro. Federica currado

BonjourJe cherche régulièrement du contenu vectoriel sur AdobeStock. Notamment des pictos, que je veux animer dans AE, via "réduire les tracés".Hors, la grande majorité des vecteurs disponibles sont en "bloc", sans contour, + en mode "réunion" du pathfinder. Donc je ne peux pas en faire grand chose...Et je ne peux le constater qu'après le téléchargement (donc après avoir utilisé 1 crédit).existe-t-il une technique de sioux pour savoir avant de télécharger le fichier si le picto est bien avec un contour ?

Has anyone had Adobe Libraries suddenly disappear or shared library links start returning 404 errors?I created an Adobe Stock library last week under our business account and it was working normally. Today:all libraries appear empty the shared link now gives a 404 I’m getting “Could not load libraries” errors and an error when attempting to save a photoAdobe Support had me confirm I was in the correct business Stock profile and escalate to a specialist team. Oddly, the libraries DO appear in an incognito browser window, which makes this seem more like an Adobe sync/cache/account issue than an actual missing library issue.Has anyone found a real fix for this beyond using incognito? It’s not an acceptable work around to work in incognito nor can I expect everyone I send the link to to do the same 

Help! I have been downloading EPS files for years and I have recently ran into what I believe is  AI generated slop without any label added to the graphic. So when I download the file I get a million pixel sized blobs, no strokes, no layers, just blurs of color.  There is no way to report the issue other than saying that they have “infringed” on someone’s rights. I feel like it infringes on my rights quite frankly when I go to specifically get a vector file and all I get something that I cannot even adjust strokes or colors without selecting one pixel at a time. Its a waste of my money and time. Maybe ADOBE needs a 3 strike rule where if a creator is caught mislabeling their work  (3) times they get removed… or they get fined the cost of a credit for making a purchaser waste their money on the graphic.  These are the two EPS files that I am having issues with. 17509977071750999091

Hello,I received a message on my account about the free package. I want all my photos to be free for life, but I don’t know which option to choose—the first, the second, or both.Please advise me.Thank you

Adobe, Ik heb op verschillende manieren contact geprobeerd te zoeken. Echter het lukt niet. Ik zie op mijn creditcard dat er elke maand 12.09 euro wordt afgeschreven. Maar ik heb geen betaald abonnement op dit moment of gehad bij Adobe. Ik zie ook helemaal geen facturen terug in mijn account. Ik wil graag een terugbetaling van de afgelopen maanden en dat het in de toekomst niet meer afgeschreven wordt. Inge

Edit: I ended up solving my issue. Please delete this post if needed!I solved my issue by switching from my Personal account/profile to my Team (?) account. I did not realize it had somehow switched.Thank you. -------------------- Hello,Is saving images to your saved library no longer allowed for free? Or is there a limit on how many stock assets you can save to the libraries in total? I want to save photos from Adobe Stock to my library, but every time I press the “Save to Library” button, I get a pop up window for payment for a trial version. It did not used to do this. I am using a free level account for the stock site (although I do have a paid subscription for Adobe  CC software if that is relevant) and mostly select from the free assets. I do not wish to enter any credit card details and I do not want to upgrade my stock account at this time. This also happens before I download anything, so I have not reached the daily download limit.I have tried logging in and out, clearing my c

I am back again as Adobe unpaid workhorse to mass report mislabeled AI assets since they still have not added this as a feature after years of people asking for it. I did not AI check a single image. I did not need to, it was obvious. How these assets are getting by Adobe’s approval process is beyond me. It seems like most often, there are collections of 20-30 AI images and 2-3 slip through as undetected. To me, that implies a flaw on Adobe’s part, but it could always be contributors working to circumvent the system. Contributor: maxximmm171233868612608073561260808512171233851412608008131260824418126082382612608204351260820746126090306312609003851260837606126083887212608149091260825608126082632312608160291260814543126090209012608969371712339437171233932717123391381979754300 (reported as 60% AI. there are a small handful of videos that seem quite “off” but to test them I would have to spend $80 to license them...) There are definitely more but I do not have the time nor the patience to

My Adobe Stock contributor account has been suspended for nearly two months, and I still have not received any clear explanation regarding the reason.I have already submitted multiple appeals through both the Adobe Stock support form and the official appeal form, but I have not received any meaningful response so far.Because I have not been told which content or activity caused the suspension, I am unable to understand the issue or take corrective action.This situation is having a serious impact on my business, as all sales have completely stopped during this period.Has anyone experienced a similar situation?What would be the best way to proceed from here?Thank you.

What is going on with Adobe Stock blocking lots of search results that used to turn up hundreds/thousands of images? Some examples:LGBTQGay marriageHeroinMarijuana…Even Adobe Stock’s own suggestions don’t turn up anything:  Interestingly, if I switch my region, some countries will show results for these searches. For instance, switching to Mexico will turn up plenty of images for “heroin.”Please advise on the best way to access the entire catalog of Stock images.

Several years ago, I bought a stock photo.On the License History page, I see the photo in the list of purchased photos.https://stock.adobe.com/ru/Dashboard/LicenseHistoryBut there's no option to download the license on each photo page. There's no such option.What should I do? The copyright holder is demanding compensation equal to 200 times the purchase price of the photo.😓

Я новичок в этой программе, нашла на поисках интернета этот сайт и хотела попробовать продать свои фото, отредактировала его здесь, сохранила, но не понимаю, как выставить, чтобы его увидели и, возможно, купили

All picture assets are ~1 credit and this picture asset out of nowhere was 360, so I would like to remove this license and get those credits returned to my account. How do I do this? Stock image - #502623530

This contributor profile needs to be internally reviewed.https://stock.adobe.com/contributor/207373514/gabrielVisual & technical quality are poor, content lacks aesthetic appeal, there’s almost no content variation.https://stock.adobe.com/images/pizza-with-vegetables/353714899  

Hi ​@Liza5C0C  and ​@Riya123 I hope you don’t mind me tagging you . I understand you’re part of the Adobe team and was hoping you might be able to assist or point me in the right direction.I’m seeking assistance regarding an accidental Adobe Stock license on April 29, 2026 (Asset ID: #1222344345, Westend61). This was an unintentional click. Although the file was downloaded at the time, I have not used or published the asset in any way and can delete it immediately if required.As this premium asset used 200 credits, I would greatly appreciate a one-time courtesy credit reversal.I’m happy to provide any additional details via private message.Thank you very much for your consideration.

My name is Awnica Browne. I am a Photographer in San Jose, CA. I am a small business that focuses on Brand Photography and Video. I have been a life long Adobe user. I was using your Premiere product to create a movie and used some Adobe Stock footage to complete the video. I was about to use my last credit and thought, this couldn’t be my last credit. I have been paying for Adobe Stock for 4 years, I should have an abundance of credits to download more videos and photos to complete my project. I thought due to not making my monthly payment yet that that was the cause of not allowing me to download more. I called Customer Service to confirm and to my utter shock, I was told that I lost all of my credits. I thought the Generative Ai of 1500 was the number of stock images that I had previously paid for and were sitting there waiting for me to use. That was not the case. I literally lost all of my unused credits, without an email letting me know that my year was about to be up and I would

Moin,   wir erwerben nur gelegentlich Bilder und benötigen dafür kein Abo. Der letzte Kauf eines Credit Packs war nur über den Support möglich, da auf der Preise und Abo Seite für Einzelpersonen  keine Kaufmöglichkeit für Credit Packs zu finden war. Ist das neuerdings immer so oder habe ich nicht lange genug gesucht?

I recently called Adobe to transfer my personal account to a business account so that a new employee could download the apps and have access to my stock photos. I asked multiple times if my 4500+ stock photos from the past 10 years would transfer to my new business account and was reassured multiple times that it would. It has been 2 weeks since and I have been on the phone with Adobe more times than I can count on two hands. They keep saying the issue was escalated and I would hear back in 24 hours and I never do. Meanwhile, I am being charged monthly for Adobe Stock and now lost access to over 4500 stock images that I use daily for work. This is costing me a lost of time and A LOT of money. I am not sure what else to do? I have logged back on and checked personal and business accounts in Adobe Stock and both show as empty except for the new purchases I have made over the past 2 weeks. I checked libraries and there are a few photos in there but no where close to the 4500 that I had.

Hi,I wanted to clarify the necessary license for a specific use case. I need a legally valid answer from an Adobe rep - not a community answer. I tried the email [e-mail removed] which is referenced on the license terms page https://stock.adobe.com/license-terms for further questions to experts but I get an error message that the email address doesn’t exist.Can anyone please give me an alternative email address which works and answers specific questions.Best regards!