Questions

Hello, I've looked through the forums but I am still unclear. This is an issue that has come up for me several times recently, and I'm guessing it comes up for other designers as well. If I license an image to use in a brochure for a client, and they then ask me to send them that image so they can use it in other pieces (i.e. a web page or a display), is that allowed? And if so, do I have to do anything to physically transfer the license to them (like fill out a form)?Thanks for your help!

Bonjour,   Je trouve scandaleux que vous me facturiez des frais de résiliation pour STOCK alors que je ne sais même pas ce que c'est ! Je ne l'ai JAMAIS utilisé et en plus j'ai déjà un abonnement à TOUT CREATIVE CLOUD 100GO pour 67,01 euros par mois. Ce sont des pratiques anti-commerciales.   Je vous demande de ne pas me facturez de frais de résiliation. Merci.   Antoine Lamoureux PASADENA CONSULTING   [Le modérateur a supprimé les informations privées. Veuillez ne pas publier d'informations privées telles que des courriels et des numéros de téléphone].

I'm having same issue, All my browsers are up to date, I delete all cache and history, This problem comes and goes I think you have some issues with your server this is very annoying, I want to cancel my account, this is not reliable at all.

Hallo,  ich habe leider zwei Bilder ausversehen lizenziert. Kann man die Lizenzierung rückgängig machen?Danke vorab. Stock ID: 81657476Stock ID: 66615106

Hi, The email address attatched to my account is no longer in existance. Is there a way for me to change my email address without retrieving the verification code from inbox? 

I bought a material with the number 624947429 not long ago, and then was sued for pirating because I didn't download the authorized invoice at that time. Later, I downloaded the same material with the number 796445762 again. This time I downloaded the invoice. How can I be provided with evidence that I can use this material? Can the author issue a certificate of originality on my behalf?   [Moderator moved the thread to the correct forum]

We have a 10 download per month plan (Adobe teams). Can we use these images for cultural purposes with a standard licence?  I.e.  We would like to use about 5 print images in a small private museum that will not charge for admission.

I thought that I got free downloads of pictures, WITHOUT watermarks, when I have payed for a subscription?   [Moderator cured the topics. Please do select only relevant topics.]

Have been downloading Adobe Stock videos for a few years and all has worked fine. Today however, once videos are downloaded to my PC they will not play. In WIN10, I get no message on fail in Windows Media Player. However, on my WIN11 system I received from Media Player "APCH format not supported".  Files download as notmal, just will not play. I have previous .MOV files on my system and they play as normal.  Any Ideas would be appreciated!E

what vector file type is mostly downloaded, is it Svg or Eps or Ai ?

Greetings and hope this message finds you well.I am writing to inquire about your website's payment options for photographers. I am particularly interested in knowing whether you offer cryptocurrency payments as an alternative to traditional fiat currencies.If so, I would appreciate it if you could provide me with more information about the specific cryptocurrencies that are supported. Additionally, please let me know if there are any fees or limitations associated with using cryptocurrency payments.Thank you for your time and consideration. I look forward to hearing from you soon.Sincerely

I've requested a trial version of Adobe Stock, but unfortunately I can not access to my personal email to confirm my Adobe Stock account!! So I can not access my Adobe Stock account. Can someone tell me if, although the Adobe account is not yet confirmed, is the first charge carried out after 14 days anyway?

I accidentally purchased a premium image instead of using one of my ten free credits. It cost £144. Is it possible to get a refund? Thanks. 

Guten Abend, ich habe versehentlich ein Bild lizenziert, das 100 Credits kostet. Ich habe nicht gesehen, dass es so teuer ist! Ich hätte das Bild niemals lizenziert, wenn ich gewusst hätte, dass es den Wert von 2,5 monatlichen Abonnement-Kosten hat. Das Bild (177171786) brauche ich nicht und habe es bereits von meinem Computer gelöscht.Es wäre hilfreich, wenn zukünftig deutlicher darauf hingewiesen wird, dass bestimmte Bilder wesentlich teurer sind. Die aktuellen Hinweise sind so unauffällig, dass ein solcher Fehler leicht passieren kann.Bitte um Rückerstattung der 100 Credits.Vielen Dank,Elia Maletta

Hello, I am currently registered as a single (private) person and work for a company that creates content for a museum. I want to buy licences (HD video footage) on behalf of my customer, a museum. Is it possible to buy the licences for their use? Do I need to name my customer somewhere, when purchasing the licence or video? What else would need to be considered or to do when puying licences for my customer? Thanks in advance!

Can anyone help me with cancelling adobe stock without the cancel fee? Its close to $300 for me.. unacceptable. I thought I signed up for the trial, and it would cancel on its own. But its charged me $80 a month for the past three months and I havent used it either after the first few days. 

I would like to filter so that I see all of my licensed audio tracks only.I would like to be able to play a few bars of each track without having to go to a new page to play every single track and then try to find my way back to the filtered licensed audio tracks.thank you

I have unused photo credits from Adobe Stock. If I cancel my plan, can I still use the credits I've already paid for?

Ciao, è possibile acquistare su Adobe stock la licenza per n 1 singolo video, senza necessariamente aderire a piani mensili o acquistare crediti?

I was working on a project for school, and I must have used a free trial to use an asset and then accidentally signed up for a plan for Adobe Stock. I haven't used it at all besides the initial free trial, and now I have been billed twice for $32.33 per month. I tried to cancel, but it is saying that I will have an over $100 cancellation fee if I do so. Please help me, I have less than $100 in my bank account right now and I can't afford this!

Last evening, I purchased a premium image for a project, and the client changed their mind this morning. I want to return the licenses and not use the image. AI help was not at all helpful, and I can't find any other place to actually contact a customer service rep.  Does anyone have a secret way to get a hold of a human to get a refund?   

Hello, unfortunately I licensed a 3D model in error - the model in question is https://stock.adobe.com/3d-assets/circus-tent/273950028  The license cost me 60 credits as it's a Premium model, which I hadn't noticed at the time. For context, I usually only license standard license models which cost far less.  Can you please refund the credits used. Apologies for any inconvenience this may cause. Thank you

I was deeply shocked when I saw that my subscription to Adobe Stock continued, even though I distinctly remember cancelling it right before my free trial ended. Now, I am demanding a full refund. However, when I tried to cancel it, Adobe wants to charge me a large fee, despite not using the subscription for the entire two months. Does anyone know how to resolve my problem?

Hi,    I have a few questions regarding transferring a license for assets to clients. I have read in another post that in order to transfer the (standard) license to a client I have to share the additional terms with them and get their written agreement to respect those terms. And if I want to license the same asset to another client, I have to buy the asset again (and of course share the terms and let them agree as well).   However, I do have a couple of additional questions -    * As I have an Adobe subscription some standard license - assests are free of charge. I use those in design work - reports, brochures etc for clients. This way I don't need to transfer the license, correct? (They will make the report available or print the brochure, but only in this ' end product - form'  and not use the asset on its own for other purposes).    * As it is not possible to buy these free standard assets, can I still transfer the license for these assets t

I was deeply shocked when I saw that my subscription to Adobe Stock continued, even though I distinctly remember cancelling it right before my free trial ended. Now, I am demanding a full refund. However, when I tried to cancel it, Adobe wants to charge me a large fee, despite not using the subscription for the entire two months. Does anyone know how to resolve my problem?