Questions

Hello,  The stock site is flooded with AI generated images falsely tagged as EPS/AI files. This is very frustrating when working on a project with tight timelines. I have come across at least 15-20 such images today within a single search result. Here is an example:https://stock.adobe.com/in/images/set-game-wooden-boards-and-branches-liana-and-tropical-leaves-old-paper-rope-decorated-vector-cartoon-set-of-wood-panels-timber-boards/566231714 The file downloads as an EPS which then contains a single embedded JPEG inside. This is very misleading.  I am not against AI assets on stock. But I am requesting creators to stop lying to people, and Adobe to kindly review these submissions. Thanks.

Bonsoir, Je suis abonné à Creative Cloud pour une durée d'un an. Je voulais savoir si Adobe Stock était compris dedans.merci d'avance

Good everyone, I am trying to contact Adobe because on March 9th I started a 30 day free trial for iStock. After about 15-20 days I cancelled it so that I would not be charged for the next month. Today May 10th I just saw that yesterday I was charged 36,29€ and on April 9th another 36,29€! In addition I have income and collections of -1€ from iStock. I do not know if I have been scammed or hacked, but I demand the money back or I will resort to legal proceedings because I never contracted such a service and I canceled it in due time.

I have complained to Adobe support on this matter multiple times with specific examples of accounts that are uploading HORDES of AI generated art, not labeled as AI generated. Despite the fact that I disagree completely with including AI generated work in a paid service like stock, having a filter that keeps all that garbage out of my search results is a fine solution...if it worked. Instead, even with that filter checked, I still get an absurd about of obviously AI generated work. None of this stuff is usable; 99 percent of it isn't even quality enough for me to want to pay for it let alone have it take over the service I use for my business. Sifting through stock is hard enough, sifting through all this garbage that looks okay in a thumbnail but terrible full scale is the worst experience I've ever had with a stock service, period. 

 Olá pessoal, boa noite. Eu tenho uma pergunta, vocês sabem como descobrir qual é o modelo que posa para uma foto? Gostaria muito de descobrir o nome do modelo que posa para esta imagem. Por favor, ajudem-me

So the United States isn't one of the available Regions? Just checking, because everyone else getting this message isn't from the United States, I have yet to see a discussion post confirming if this is true. Tried changing my region and everything. It just won't let me purchase a plan for Adobe Stock

Hello - Purchased a stock video (#124078981 by @templatedigital)with an "alpha or matte" but it doesn't appear to? Has anyone had the same experience? What am I missing here?

Hello, I have used stock video, photos, and music for a documentary that I am doing for a client. Can all credits be put in the ending credits? Also since I am licensing this for a client, does it need to be credited in a different way?  

Hi and Thank you in advance. I have a standard license for 7 photos which I utilized as artistic resources for scenes of a children's book I am illustrating. I manipulated each photo and painted my characters or used the backgrounds using the Adobe stock photos. An example of the result is posted with this inquiry.    My question is, what do I print to show I do have the standard license? How can I capture this fact to share with the author of the book and keep for my own records in case anyone questions me 2 years from now.    Please advise.        [moderator deleted original stock asset 42887585 and replaced with a size reduced inline picture.]

I'd like to feature some of the stock photos on a new product. What type of license do I need? Can I contact the artisit directly to work out a royalty agreement? Without needing a mangifying glass for the extra fine print what exactly are legal uses for Adobe stock photos?

I purchased something that I thought was a template for a photo book, but it was a picture of a photo book. Incredibly useless and I don’t love that I was charged $9.99 for it.  Can I return the image? Order #Order number: AE01569703994CUSOrdered: May 6, 2023

Bonjour, Je n'arrive plus à enregistrer des images d'Adobe Stock dans ma bibliothèque. Quand je pèse sur le coeur, il ne se passe rien. Et aucun enregistrement ne débute. Que puis-je faire? Merci de votre aide.

Hi everyone,Are Adobe Audio stocks free for non-commercial use?

Hi, I want to buy and use this image for my e-commerce business but remove the empty frame and add the company product (wallpaper) on the wall using extended license. Is that ok?  

Is there a way to turn off these awful AI generated images when searching? I get that's it's the new thing but it's lazy and frankly looks unprofessional at the moment. I work for a large publishers and when searching at the moment the response is full of this garbage. Is there no button to restrict access so we don't see it, but those who do want it still can. We have  • Photos • Illustrations • Vectors, surely there must be something to swicth off these AI images. 

Hello, I have purchased licenses for two stock photos (#551290988 and #547905779). I would like to obtain a physical proof (pdf or txt file) of the licenses for the two images. In the license history, I can see the asset numbers and the status that says "licensed", however, I cannot get to the actual license itself. With that being said, where can I retrieve the license file?

I just downloaded a premium image by mistake #521336182, wiping out my credits. I cannot find a contact to report this and rectify it.  Any advice or email contact much appreciated.  Thank you  

I pitched this photo: AdobeStock_83984808_Preview.jpeg but can not download a high res file now. How do I request an archived photo be sent to me?   [Moderator moved the thread to the correct forum]

Nachdem ich im Jahr 2019 von Fotolia zu Adobe migriert bin, konnte ich meine Lizenzen von Fotolia sowie die alten Rechnungen bis 2022 in meinem Adobe Account auffinden. Leider musste ich heute feststellen, dass ich nicht mehr darauf zugreifen kann. Es existieren nur die Lizenzen für die kürzlich erworbenen Bilder aus meinen Probeabo. Bitte stellen Sie den Lizenzverlauf wieder her, da ich die Nachweise für meine Tätigkeit benötige, außerdem hätte ich gern die Lizenzen der kürzlich erworbenen Bilder ebenfalls übersichtlich als Download, ich bin nachweispflichtig, woher meine Bilder stammen. Man kann bedauerlicherweise nur die Bilder aufrufen und einen Screenshot der Bibliothek machen, das ist nicht ausreichend.

I have licensed several templates for InDesign and none of them have any styles set up properly. Most of them have separate text boxes for headlines and body copy within the same article. It's a terrible misrepresentation of the "template" to just show images and not indicate what styles have been created in the files. Am I missing something, or do contributors not have to set these files up correctly? They aren't functional at all. 

Hello-I licensed a premium image and didn't realize what I was doing when I clicked "agree" (I've been programmed to agree to everything. From a user experience and change management perspective- this is really a terrible design.)I purchased a license for 67 credits. I want to get a refund on those 67 credits. I tried to contact your support but had to attend a meeting so I couldn't reply to your chat agent in time (once I FINALLY was able to connect with a person because your autoprompts didn't work). Now I can't re-open that conversation either so I have to start from scratch. Getting help should be easy, not hard!!!That said, the chat agent said they didn't have a way to refund credits. They could refund me for the month. The problem is that this is almost 7 months of credits, so one month doesn't really help me.Please advise and please talk to your customer success team because it sucks that I have to post this on a public forum to get help and can't email a support team. I'm not c

Hi,Who can I contact to get the credit back I used to download this garbage stock picture? The preview does not suggest such a bad qualityhttps://stock.adobe.com/uk/images/dark-red-and-glow-wave-particle-abstract-background-generative-ia/587786020See attached screenshot, zoomed 1/1...I assume it's some more AI crap.Thanks

Bonjour ,  je viens de recevoir un mail m'informant que ma version d'évaluation gratuite de 30 jours allait prendre fin , or je n'ai pas souscrit à cette formule , j'ai cependant un abonnement depuis près d'un an (que je paie cher et qui ne me sert a rien mais vu les frais d'annulation ...) Bref , ce mail m'informe:  "ne vous inquiétez pas, aucune action n’est nécessaire pour passer à votre abonnement payant ; il démarrera automatiquement à la fin de votre version d’évaluation." euh... non merci . J'aimerais l'annuler mais aucune trace de cette version d'essai sur ma page "Formules" . Quelqu'un saurait il m'aider? Si non , y a t il un autre endroit SAV ou autre à qui je pourrais m'adresser? Un grand merci par avance pour votre temps , Cordialement, Leonor

I had 30-40 credits in my account last I checked and now I'm getting in to use them and they are gone. How do I get these back?

Hey Adobe - please do something about the sheer volume of garbage AI-generated content now appearing in my Stock image searches. If I wanted AI-generated images, I would create them myself. I don't pay my subscription for this kind of material, and feel that it degrades the service. I now get pages of this low-value content that makes searching for what I need harder. This stuff has no place in your portfolio since it is not strictly 'stock' imagery. Allowing this stuff in will ultimately harm your business.Thanks