Questions

We recently moved all of our templates from the brand to a dedicated project just for templates. We’ve been making updates, but noticed that when someone “uses” a template, rather than creating and saving a new file to their “My Stuff” it’s saving that newly created file in the folder with all the Templates. We don’t want ALL files created from our templates to save to that folder, which will be available to everyone in our org, we want them to save to My Stuff, like they used to. Is there any way to modify where files are created when using custom templates?

This feature I have used in the past and always worked very well, now when I upload videos and select remove background it successfully cuts out the shape in front but then rotates the video underneath and stretches how it looks.   

Video won't save/load — stuck 'reloading.' Cleared cache, no fix. Assets now missing from editor but still show in library. This has happened before. Please help!

The AI assistant is available for individual accounts. When can we expect this for Teams and Enterprise accounts? 

Searching on Images does not appear to be working. Even if I use keywords that I know provide results, I get a “page can not be found” error. Is anyone else experiencing this issue when using the search feature?

Hi everyone, I designed a promotional header banner using Adobe Express for a service landing page. However, when rendering on mobile viewports, the text overlay clips under the fixed header container.Live reference page: https://travelmykashmir.com/Is there a recommended canvas aspect ratio in Express to prevent element scaling issues on mobile CSS containers?"

Your service is terrible, nothing works. Applications, Photoshop, do not install. I'm attaching two files for analysis.

Hi, I am having issues with some of the team I am providing branded templates for, going off and using the bespoke brand fonts to create off brand assets themselves. Is there a way to block these bespoke fonts from being used outside of approved templates?Thanks

Hi everyone,I run social media for Mindfully, a mental health practice, and I'm trying to create a reusable branded template in Adobe Express for our Facebook posts. I want every post to consistently use our logo, brand colors, and fonts without having to manually reset everything each time.Specifically, I'd like to know:What's the best way to save a template with our logo and brand colors so I can quickly duplicate and reuse it for new posts? Is there a way to lock brand colors or fonts so they stay consistent across different templates? Any tips for organizing multiple post variations (e.g., quote posts, service announcements, testimonials) under one branded style?Any guidance or best practices from the community would be really helpful. Thanks in advance!

Aku pilih file  mp4 dari galeri saya, share ke adobe dan di adobe klik import, kemudian dibilang file tidak didukung. Dan dari adobe browse ke galery ambil file mp4, juga tidak bisa. Dulu bisa dengan cara, langsung share file ke adobe dari galery. Tolong dijaga kemampuan aplikasinya, jangan berubah rubah.I select the mp4 file from my gallery, share it to adobe and in adobe click import, then say the file is not supported. And from adobe browse to galery take mp4 files, neither can. It used to be possible by directly sharing files to Adobe from the gallery.Please keep the application capability, don't change the fox. 

every time i start a new project it says im offline, but my internet is working as normal, i dont have my vpn turned on and i disabled my pugins. so im not really sure what it could be. its not just the video editor but i have to select something

I need more storage space. From what I have seen online, I should be able to access up to 1 TB of storage space as I have Premium Adobe Express (part of a business account). I don’t want to have to upgrade to a full Creative Cloud License just because I need more storage for my Adobe Express files. Please help as this is stressing me out. I need to know what options there are. My account was given to me by our company, it is not a personal account.ThanksCameron

I saw the “animate a character with your voice” (very cool!) but is there a way I can add my own character? This would be a great feature!

Bussness poster doesn't oppen when I created 

Tried to fill in a form and found it impossible to complete.Existing text moved around and efforts to add my own parts were very limited.Could not see any help or guides.It is a very complex system which does not work for new users with limited experience at all in my view.

It all came back a while ago, and now it’s gone again and everything is gone, as well as my premium membership! 

Eu tenho uma conta do facebook onde estão vinculadas as minhas contas profissionais do Instagram.Mesmo com configurações de conta profissional, eu não consigo vincular a conta. Aparece o erro abaixo.   

Further away from me I can’t understand why Adobe Express exports in the wrong order, making it so hard to go into another app on social media and rebuild what you mean it seems like such a fundamental thing that I have to wonder if those who created this even use it.

I am having the same issue a year later. And now it’s crashing the whole website. I can’t even make one edit (such as changing the font color) without the whole site freezing and I have to exit and login again each time. No error message and it won’t even load in a Chrome browser (currently using Microsoft Edge). So ridiculous and frustrating.

I’m having a recurring issue where brand images that I use frequently ( in this case a logo) not loading sometimes. I refresh my cache, restart my machine and try in firefox browser and it just keeps spinning. The last time this happened it lasted for over a day. I have an important event in a few days.Is there a fix for this???It’s odd also that the other two logos of my stakeholders works fine even though I use the other frequently and barely use these ones….

I am trying to import pdf files, in different sizes, lenghts, reducing them to 1 page, but i am getting an error every time. Is there a trick or way to make it work? Last week it was working fine. THe files containe vectors, and it might be the problem, but in that case, why did it work last week and I can't manage to make it work atm?

Unable to download a few files  

Bonjour pourquoi, quand je transforme une animation MP4 en GIF dans Adobe Express, je ne peux plus le télécharger dans mes téléchargements ?

I would like to export my Adobe express project so that it can be viewed by others and not as a pdf 

The video content I designed was altered after downloading, which makes it different from my original design.