Questions

when I try to login - it doesn’t recognize my account email.  I tried every email I had, but, it is saved in my log ins, so, I know I have the right one.  It forced me to create a new account.  I paid for software.  Now I have no access to my software or my saved projects.  Anyone else having this issue?  I emptied all cache, I restarted computer - I have done everything I can find on line as a possible solve.

When Resizing a file, Why am I being asked to pay, I have a paid account?

Hi all, I am trying to import some videos to play around with editing in Adobe Express, and each time I upload one, it says it is unable to process it and to try again later. The videos are 4K MP4. If I just link them together, I can download something that looks just fine, but actually playing it in real time does not work, as it is incredibly choppy and blurry. So it makes editing untenable to trim/clip the edges of the clips, as I can’t see how that affects it. What could cause Express not to be able to process the video?

Hey everyone, how's it going? I'm having an issue exporting an MP4 video in Adobe Express. This is the video quality in my browser. And this is the exported video in 4K. The export process significantly lowers the resolution of the PNG image of my face in the left corner. I tried to change the resolution to a way higher aspect ratio, but it didn't work.What could be going on here?I wonder if it has anything to do with the Background Removal tool (I used it on this image)

Mon compte Adobe est lié à une adresse mail étudiante et à un compte étudiant (gratuit lors des études), j’ai utilisé ce compte pour créer des modèles, modèles de marque et des visuels alors que le compte était actif. je n’ai pas effectué la migration de ces visuels sur un autre compte adobe avant le terme de la licence étudiante et je ne peux donc plus accéder à ces fichiers, comment les récupérer, les envoyer à un autre compte adobe pour pouvoir m’en servir depuis ce nouveau compte même si l’ancien n’est plus actif ?

When you upload a file to the Adobe Free AI Enhancer, it is impossible to fully delete the file that you uploaded.Once you upload the file, delete your project and then delete the file you uploaded, it does not go to the files > deleted folder like it should.I checked absolutely everywhere I can’t find the file no matter what yet it still takes up storage space so it clearly is on the Adobe’s servers. I checked mobile, firefly and every other possible location where there would be a deleted folder and it’s not there. I tested this behavior with another account and it does the same thing. Is there a deleted folder location I’m not aware of or is this truly a bug? I want to permanently delete a file I uploaded but I can’t. 

I need to produce an A4 24-page booklet each month for a car club, variable text and photos full colour. How do I set this up and how do I import material? New user, no real knowledge of Adobe, formerly used a designer who insisted on Quark but he's now retired. I really need a template I can fill each month with new material.

I’ve cleared the cache. I’ve off loaded. I’ve sign off and back on. I’ve created a different account. I’ve tried the web version and still getting a error message

Here, every time I click on the premium feature, it is asking for money every time, what is the reason, even though I have already taken the subscription

For some reason in the last couple weeks, firefox now shows “Something’s Missing, your system is not supported” when trying to use it in Firefox. It has been working for me in firefox for a long time now, but now I have to use Chrome.

Hello Team,I am unable to identify from which mail my Adobe Express Premium is linked to which i had received from airtel rewards.Please do let me know what details i need to provide for the same.

Does anyone know how to move or hide this toolbar that gets in the way every time I am editing? I have tried different zooms and it is always there. 

I manage a UK information website and use Adobe Express to create all social media graphics. I make square 1080x1080 posts for Instagram and Pinterest, and landscape 1200x675 for Twitter.For anyone running a similar niche site, I found Adobe Express much easier than Canva for batch creating holiday-themed graphics. I write about UK dates and events on my site and the templates save a lot of time.If you manage a content site and need quick graphics, Adobe Express is worth it. You can see the kind of content I create graphics for at my UK bank holidays resource.

Hi all,  One of my direct reports uses Adobe Express regularly to create reports. She has since departed. We have an internal recruit who has taken the role. I want be able to transfer the license/account to the new recruit. I am not a user in Adobe Express but I am an admin in Adobe (I think). I also pay for the license out of my budget. Can anyone help me set up an account for a new recruit and transfer the license? I have tried looking in my account settings and my plans but I think because I am not the license holder for Adobe Express, I can’t see it. Many thanks in advance.Best wishesSteve BennettRoyal Free Charity

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I currently cannot download to PDF from Adobe Express which is very frustrating. It says I thought it was maybe because my document was too large, however, I tried with projects I have previous been able to download and now they won’t download to PDF either. I can however, download to image files, but that is not what I need.  I have also tried fixes I found on previous posts and online, such as clearing my cookies, caches, trying an inprivate window and none of these have worked.  I also tried creating a new project with just one line of text in it and that wouldn’t download either.Please can someone suggest a real solution.Thanks

I have a portfolio I am working on and I'm wondering if there is 1) a way to control if a video plays on click or not, or 2) a way to insert hyperlinks into a presentation (like a button that someone can use to view a video or not.)

I am new to Adobe Express and made my first flyer for my Content Creator certification. Does anyone currently work as a Content Creator and if so what do I need to know and can I expect?