Questions

Hallo, wir verwenden schon seit längerem Acrobat Sign, seit ca. 10 Tagen wird von der unterschreibenden Firma unsere Dokumente abgelehnt, da die Mail From nicht mehr mit der Mail Header From übereinstimmt. Kann uns jemand helfen?

Dear all,  I am using sign with phone authentication. For that purpose I bought a number of phone authentications. Can anyone tell me where I van see my remaining number of phone authentication credits, so that I can order new ones in time to avoid a business disruption? BR, Erik 

i was using the free trial of adobe sign for 30 days and it worked to my likeing and was easy. now that i have paid for the service, the interface is different and i cant seem to do what i did previously.  i send my clients a 2 page agreement prior to every one of my jobs. with the trial, i was able to add a single page pdf (an invoice) when using the template prior to sending for signature.  after im a paid customer, everything is in a different place, the templates are "unsupported" and i had to rereate them all and now i cant add the invoice prior to sending the agreement. Super frustrated at this product. im coming from DocuSign. I think its garbage so far. Its so simple what i need, yet so difficult to seem to create.

After I've gotten a document ready to send out in Acrobat Sign, how do I just save it for use later, to send out for signature at the beginning of a virtual meeting? (I often host virtual mediations, where I need to get meeting guidelines and any settlement agreement signed off on by the participants during the mediation. I don't want to fumble around during the meeting setting up a document for particular signatures. I want everythning prepared in advance to open and send.)   I had intended to save my ready-to-send-out as a template, then, open the template and send that out immediately, sign doesn't look like it will let me do that -- I can save as a templat only when I also send out a document for signature.   There must be an easy method to organize this. Can anyone tell me how to save a ready to send document for later sending?  Thanks.   [Question moved to the Acrobat Sign forum]

How Can I  retrieve a signed document way back last year? How can I acces it?

Hello,   I would like to know how to send an agreement with webhook. I have checked parameters in API POST /agreements but there is no parameter to set webhook information. Is there any way to do it? Or should I create webhook using API POST /webhooks differently?  

I have a web form and the user will fill it out and request signature from their manager.All the agreement emails are coming from the Web Form owner email, not the person who filled out the web form. Is there an option to have the form filler's email send the notifications? 

Hi,I have a free account and tried using Request Signature feature, works great. I signed up for a 7-day free trial to see more, then cancelled, since this is the only feature that I need now. I am now back to free account, but I cannot request signatures anymore, even though more than 30 days have passed. Previously it said 2 signature requests every 30 days for free. Did I misunderstand something?Thanks in advance

Hi,I've recently become a new user of Adobe Sign and am currently being left very frustrated by blurry documents, which are unacceptable to send out to my clients. Any type of document files I use (.doc, .docx, .pdf, .rtf, .txt etc) ends up with the same result. I've tried creating the documents in both Microsoft Word & Open Office and still get the same results. Here's the process I'm currently going through:- document created in Word etc. Looks perfect (NB I've also tried default fonts, like Times New Roman - same result).- document processed into Adobe Sign. Looks blurry. When I zoom into the document in the processing window, it does slightly improve but the text is still not perfect. - add my fields and then send test documents to myself. The test documents on mobile look terrible. When they are scaled to fit the screen, they are almost unreadable. When pinch zooming, they look marginally better but still unacceptable. - I go through the signing process and receive the pdf con

I am using /widget rest api to get the embed code that I want to use in my web application. As per the doc guide this api shoudl return embed code as well, but it's only returning key never the embed code that I can include in javascript. https://opensource.adobe.com/acrobat-sign/developer_guide/apiusage.html#widget Does anyone have idea how to get this code using rest api?

Trying to print adobe sign document in chrome, but formatting is all wrong using print dialog. Any help please?

Hi,   Is it so that I can create unlimited ammount of web forms with the Standard plan?

Hello, we have library documents setup to send to our customers.  We use the Adobe API to push customer data to the signing experience to have our forms prepopulated.  For all of these fields, we still want them editable, but we have made them not required.  The goal is to have the user go directly to signing, if they want, but be able to change the prepopulated fields if they want.  The prepopulated fields are "assigned" to "Anyone" and the signature field and a date next to it are "assigned" to "Participant 1".  When we tested this the other day, the Guided Navigation arrow was the color orange and went straight to the signature field while still allowing us to edit the prepopulated fields, which is exactly what we want.  Testing today, without any changes we can tell, the Guided Navigation arrow is yellow and makes us tab through every prepopulated field even if they are not required.  We like the Guided Navigation because we want it to point at th

On at least two occasions, I have received a duplicate notification that my document is 'Filed and Signed' a few weeks after the first notification.  Why is this?

Hello.  I received a subscription to Adobe Acrobat Pro though my organization and am attempting to create a fillable pdf form that can be uploaded to a SharePoint site.  I expected to find a tool called 'Prepare Form' but do not see it.  I did find a tool called 'Create Web Form' and tried that.  I was able to create a fillable form but I cannot figure out how to save it as .pdf so that it can be uploaded to SharePoint.  Any help would be greatly appreciated.

Can we use e-signature in web form without involving any type of document. I just want to use e-signature feature in my dyanmic examination portal

Hello everyone!  So I was uploading some images to adobe stock and I was preparing new release forms for 2 different models. I went through the usual process but it keeps saying the status for each of them is "Bounced" - i know the email addresses are correct, I've tried restarting my device, logging in and out, using different browsers, trying to create a new release directly and pressing the create new release button when preparing the images for submission. It's happened before and I gave up on that specific release because the image wasn't that good to begin with and then it worked for other people/emails later so is it a case of Adobe Sign acting up or is there something I can do to fitx this myself? The email addresses are hotmail.co.uk if that's relevant. Thank you - have a nice day!   

The french date format enter with adobe pro Dc is not reconize automatically by Adobe sign. We need to update with the month in English before to sign.

Hi,Just want to know how to correct this issue: Signatures are showing up in the middle of the document when sent back to me for signature from a client. How do I keep the signatures at the bottom of the document? Thank you! Ryan

Hi,In our application we are already authenticating our clients using Okta for using our application.But for signing the documents if we ask users to sign, they might feel overwhelmed. Is there any silent way to authenticate users not growing the same process? I do know there is an option called "INTEGERATION KEY" which doesn't need oauth process?I need a guidance in this . 

Hello, I trying to see if there's a way to have multiple people sign a PDF from the same device. If 3 people were in the same room together and  only 1 person had smartphone/tablet device. But, we all needed to sign a PDF. How would I do that? Thnaks,Eric

After last app updates, on my iPad when I open file to sign, doesn't appears "get sign in person", I must to fill my document and send to customer's email for sign, does anyone else get this? How can I solve? 

When I’ve looked at this in the past it was a single integration from one Sign console to the tenant. That doesn’t work becasue we have multiple Sign tenants. I think there is an option to do a different integration just to a single SharePoint site but I’ve never seen it work or know of anyone that was able to get it configured. Thanks

A customer of ours recently purchased an Adobe Acrobat Sign Enterprise license. In the signature route there are some seven signers, all are able to sign except for one when he clicks on the "Review and Sign" button in the email invite, a blank web browser opens up, no agreement content, nor the signature field are visible.  The customer tried the same on both Chrome and Edge and had the same effect as shown above. As I mentioned all other signers within the same organization and the same network had no issues.   I asked him to try another machine/device and am still awaiting his feedback.

I have successfully managed to implement the Oauth flow which returns me a valid bearer token which according to my understanding, I can use to query the transientDocuments endpoint. So, I have built a method that takes in a pdf file as input to achieve this, but I am getting a 403 forbidden error when trying to complete the request. But when I debug the method and use the bearer token I have there in the Adobe swagger documentation here: https://secure.na4.adobesign.com/public/docs/restapi/v6#!/transientDocuments/createTransientDocument , the request works successfully. So, I am not sure if it is perhaps an issue with how I am adding the file in as form data or if there might be a complication on the configuration side in my Adobe application settings, I have allowed all scopes there so not sure what else the issue could be.This is the C# code I am using to perform the POST method to the Upload Transient Documents REST API:public static string uploadTransientDocument(FileData data, st