Questions

I run Lightroom and Photoshop under my personal account on a Mac and have another account for my business where I use Adobe Sign.  Today Adobe Sign has locked me out saying I've breached the terms, both products are paid for.How do I get the Sign account reset if I can't open a ticket or speak to a support person?

Our Company is trying to prepare bulk sign documents to send out to all of Our employees.Data was prepared in CSV file and imported in Adobe bulk sign.The problem started at the moment we found out that Adobe sign does not use this input data (it just takes email list), but rather AD data where required info is not available, therefore fields are left blank.Is there something we can do to bypass AD and let Adobe sign use our CSV input data uploaded directly to automatically fill in required data?

Hi there, In Salesforce, when generating an agreement from an opportunity I can get it to automatically associate with the Opportunity and the Contact, but I can't seem to find where to associate it with the Account as well.  Ideally we would like to have it where the rep clicks "Send for Signature" and it automatically populates Account, Opportunity and Contact. Thanks in advance!

I created version 2 of a template using the signature fields from verion 1. I now no longer see Signer in the recipient drop down. All fields, including the two signatures are Participant 1. I was recently assigned a role of support administrator. What could be the problem?

Hello, I got an email within an Adobe Sig transaction process to sign a document.I opened it with the Adobe Sign mobile App on my smartphone and signed it.By mistake I opened the same email on my desktopcomputer a day later and signed it again.This led to two different transactions.My question is, why is this possible?In my understanding of the Adobe Sign transaction process, you can sign only once.And the link to sign in the email gets inactive when signed.Or isn't it so?In my usecase, I could start a new transaction by opening the email and sign it again.Now I have two contracts on the same matter.Why?Best regards Dirk

Does anyone know - or any Adobe representatives here know if Adobe Sign will be releasing a witnessing feature similar to that of DocuSign? https://support.docusign.com/en/guides/ndse-user-guide-sign-with-witness Thanks

Hi everyone, i need help.. And because there is 0% chance to contact support in my country by email or chat, which is triggering me, i am facing on the community. Do anyone know, where can i add informations to the next and already passed invoces in bussines account?In our country to have valid invonves we must include IC not only DIC, i cannot put it anywhere, so i need to add it manually probably by adobe? Otherwise the invoce is not valid.

can i recall a contract which auto sent to one of the signer after fully signed?

I am unable to use the share option to select Adobe fill&sign app.  I used to be able to.  It does not appear as a choice even after selecting More... Edit... options.  It does not appear, cannot be selected, see attached photo, the app isn't there any more.   I restarted the iPad, deleted and reinstalled the app, nothing helps. i want to sign documents attached to gmail. any ideas?

Hi,I've got an issue with getting assigned/delegated participant url in adobe eSignEndpoint I'm using is: https://api.eu2.adobesign.com/api/rest/v6/agreements/{externalId}/signingUrls Steps to reproduce:1) Upload agreement2) Assing participants (1role-Signer, 2role-Delegate-to-signer) both are the same email address so same signatorie can assign other user to sign/witness3) Once 1st signed and delegated participant to sign,  Calling  GET /agreements/{agreementId}/members returns collection with  new email/signatorie  status: Waiting for my signature. All other members show statuses: Waiting for others4) Now calling https://api.eu2.adobesign.com/api/rest/v6/agreements/{externalId}/signingUrls  returns URL which was is used to delegate user (email in response matches 2role-Delegate-to-signer memeber)  instead of assigned user to sign the document. Am I missing something or it is the issue with API?  I'm doing this on d

May I know the expiry time of refresh token in Adobe sign?

Hi,I'm trying to create a Adobe Sign Template for a Customer Agreement form.In the document I want to show the Customer Order Lines.The number of Order Lines is varying from 1 to 100.Is it possible to have a form Field that I can fill with the OrderLines and autosizes with the numer of OrderLines? For instance using HTML?I use Azure Logic App to fill the template and send to the customer.Thanks in advance for answering!Kind regards,Richard Kool

Is there a way to "Save As" in adobe sign when creating a new template from an existing template? I don't want to overwrite the old template just change who signs what depending on the situation. We want to have it ready to go and not have to change participants each time, hence a different template. Thanks! 

Not Able to upload document to adobe Sign By using Rest ApiEndPoint :https://api.na1.adobesign.com/api/rest/v6/transientDocumentsAm trying like belowHttpHeaders headers=new HttpHeaders();String token="Bearer "+getAccessToken();headers.set("Authorization",token);headers.setContentType(MediaType.MULTIPART_FORM_DATA);HttpHeaders pdfHeaders=new HttpHeaders();pdfHeaders.setContentType(MediaType.APPLICATION_PDF);String fileName=consentFormDto.getFile().getOriginalFilename();ByteArrayResource byteArrayResource=new ByteArrayResource(consentFormDto.getFile().getBytes()){ @Override public String getFilename(){ return fileName; }};HttpEntity<ByteArrayResource> pdfEntity=new HttpEntity<>(byteArrayResource,pdfHeaders);MultiValueMap<String,Object> requestParts=new LinkedMultiValueMap<>();requestParts.add("File",pdfEntity);String url="https://api.na1.adobesign.com:443/api/rest/v6/transientDocuments";HttpEntity<MultiValueMap<String, Object>> requestE

When I try to send Transient Document to AdobeSign Am Getting 403 Forbidden Error                              End point: https://api.na1.adobesign.com/api/rest/v6/transientDocumentsSomone please help me to resolve

I have prepared a fillable form from a pdf. How do I save that filled out form and an uneditable pdf to be sent out for signature? 

How can we manage it, to get the filename, the pagenumber and the total number of pages of the report into the footer of every single page of the report (final audit report)?

Hello. Is there anyway we can restrict the signee(s) forwarding, copy content, download and print the complete signed document which is initiated thru AdobeSign? The objective of this document is merely for them to review + sign + refer virtually as and when required.

Hi, I have sent a document for signing however, the signer has missed some information from drop down options. Is there any way to send it back to them to complete only the missing information? Rather than complete the whole document again? Thanks.

Hi There I am fairly new to adobe and love and loathe it in equal measures!!I regularly need to send out documents to be completed, signed and countersignes and use the request signatures feature.  I have now been told by a friend that I am making life hard for myself by not using the Mega/bulk sign feature. I would love to, but I cannot find this feature, my app is up to date but I am really struggling to find it.I have a subscription to Adobe crobat Pro DCPlease help

Greetings, I am creating an Adobe form using Text Tag. I have a set of questions that need to be answered based on an answer to a question. The set of questions will take multiple pages. First, I am wondering if there is a conditional text tag that hides pages. I was being creative and tried to use the {{#REMOVE_PAGE_FROM_OUTPUT}} in a conditional text tag: {{#remove=!remove_es_:default(“{{#REMOVE_PAGE_FROM_OUTPUT}}”):showif(disability=unchecked)}} However this does not work. Let me know if there is a specific text tag designed to accomplish this. My alternative solution is to use conditions on all the questions in the set. However, I need to use radio buttons and check boxes. When I use showif condition on these, the label is visable (i.e. The radio button hides until the condition is met, but the label is visible).Example: {{[]pay_es_:signer1:label(“Pay”):showif(denied=checked)}} - The label "Pay" can be seen even with the condition not met. Is

I am creating investor packages that have several forms and documents for the potential investors to sign.  I built a package with several documents and a hundred or more form fields and signature fields between the documents.  I tried to test it as a user in a different browser but I experienced time outs. When I returned some of my progress was saved but not all of it. How long is the timeout when a user is completing forms on an Adobe Sign package? What happens when it times out and they come back in, is the progress saved? Is there any implications to whether there is a signature in the document as to what is saved?Are there best practices when filling out several forms with signatures, e.g. complete all the data fields and leave the signature activities to the end or visa versa?Is there a best practice for breaking up forms after they contain a certain number of fields?Is there some setting that I can use to support a longer timout or a better experience f

When a member fails authentication, is there a way to clone the original request to avoid having to re tag for signatures again?

Hi Adobe Team, I'm using rest v6 api of AdobeSign.I am Trying to append signatures using form fields but the form fields are not appearing. Please send me the sample snippet for appending signatures using form fields.

Hello,I am starting to use Adobe esign after using PandaDoc for many years. How do I great a text field in a document that I can use in multiple places in one document and, once I fill out the first of these fields, the information will be repeated everywhere else the text field is on the document? Thank you.