Questions

I want to create a document for our employees to fill out and sign and then have our clients sign. However, I keep trying to figure out why the PREFILL won't users put in a signature in the signature field if I mark it as prefilled.   When I mark the field as SENDER it doesn't make it work either. Do I need to have the employ fields marked as Signer 1 in order for them to be able to add a signature? What is the difference between PREFILL and SENDER? Drew

I get a "server error" when I try to click "manage" and see documents I've sent.  My clients are also unable access the documents I've sent.  This has been happening since at least yesterday (possibly the day before, although it's plausible that the issue the day before yesterday arose from a client simply not understanding how to e-sign a document).  If this is a widespread problem, I can't imagine that a company as large as Adobe would have not fixed this by now, so I can only surmise that there's a problem on my end. These documents are very time-sensitive.  If I can't get them signed electronically (like...now,) then both my clients and I will have to actually show up in court for simple, mundane things.  That'll represent a 3+ hour time commitment (per issue) on my end for something that I could do in <5 minutes if Adobe Sign was behaving properly.  I don't have the time/resources to commit to spending 3+ hours on 5 minute issues (nor, I imagi

Est-il possible de signer un document qui a déjà été signé par une autre personne si il n'a pas lui même choisi l'option ''demande de signature''

 I saved a document after encrypting it. Now when I open it, I get the above message. The product is Adobe Acrobat Pro 2020 (latest version) on a Windows 10 (latest version). I couldn't find the steps to install the Digital ID...but then why do I need to install it - I thought I already had it when I encrypted the document on the same device. The document has not left the device. Would appreciate any help in resolving this issue.TIA.MMJ

I would like to use MegaSign to send a document out to multiple recipients.  I plan to use a .csv to merge recipient-specific data into their version of the document.  I would also like to include several documents with merge fields in the single send action.  Can a single .csv pass data to multiple documents?  Note that I will have the fields and columns named correctly.  I would also point out that the fields between the two documents could be unique and or could be the same (e.g. recipient name, recipient address)

I've been trying to use my template in Adobe Sign and continue to get this same error.  I can reload until the cows come home but I get the same error.  Any thoughts?Thank you  

I would like to understand if it is possible, and how to:Manually delegate the internal signatory prior to the external customer signing.In this case, customer signs first, the sender would sign second; I've observed that the sender is unable to delegate their signing part prior to it arrive back.Delegate an Agreement, which is currently with a the person to sign, and they are "deactivated" by the Group AdministratorIn this case, when on "user edit" the Group Admin unticks user can send / user can sign & sets an autodelegate, I've observed that the the Agreements currently with the signer are not delegated for action.

"Something went wrong. The server failed to respond with a valid search result. Please try again in a few moments." This is the error message im getting when i hit manage. Other parts of the adobe sign website area also not working.. i cant even select a template and send it out for signature. What is happening???

Hi, I'had a PDF (PDF/A1b, PDF 1.4, only with text, recent format doesn't help) which weighs 30 MB. I can read it, manipulate it easyly with Adobe Reader.But, when I sign it in PADES-LT (qualified, eIDAS). It becomes impossible to handle it with Adobe Reader (défault configuration) :Openning the file (only with 1 signature) : 5minutes (each signatures : 3/4 minutesThe user experience is not acceptable with this kind of delay.You can possibly change the configuration to remove the signature verification when opening ... but this is not recommended and the opening is still very slow. Any suggestion ?

Hi Team,Is there a way to call V6 E-sign API's without following Outh Authentication?Since we need to be user specific in our application for sending agreements for E-sign.I have gone through SAML process, but i could not find any Examples about How and all.Can you please help me , what authentication i can use? 

Hello,I am in a trial version and I want to use the APIs. I need to create an application but the menu: "Account> Adobe Sign API> API Applications" does not exist. (in french: Compte>API Adobe Sign>??? where is it ?) Doc :  thanks,

So, I have created a web form, applied all the specific fields, created a SUBMIT button, and published it to my website.  My issue is that I cannot get it to go to my email when I hit SUBMIT.  Does anyone know a work-around?

Our organization would like to enable individuals with no vision to collect e-signatures. The only requirement is to collect the e-signature (not a certificate based digital) and the e-signature date. We cannot determine a method to use to instruct someone with no vision how to introduce these two fields into the Adobe Sign document using only a keyboard-only/narrator. I read the VPAT and it appears this may have been identified as a known issue, but I was wondering if there were any possible workarounds. Thank you for your input.

Hi. I used to have an online Adobe Esign account but have been told that Adobe now dont support that. I also have an Adobe DC account but it only does basic signing and wont let me 'replace a signer' which I really want as quite often I make a mistake and send it to a .co.uk address rather than a .com address! Dont want to have to cancel the whole thing and start again. Adobe say I need Small Enterprise edition which is for 9 users and a lot of money! Seems crazy that I cant just renew my current account with them. Any suggestions? 

Does anyone know why I'm getting this error message? Or what is causing it? ThanksDiane

We use secure fields on our PDF forms for sensitive data.  The sender is able to download that form field data, but if you share that completed form with another use, they are not able to download that form field data.  Is there a way to allow someone else to see the form field data?

Hi ,Is it possible to use the POST transientdocument API to upload a base64 encoded file to create a PDF?I have tried to do this passing content transfer encoding as base64 in header etc, but the API seems to be accepting only raw and the base64 encoded format seems to be not supported. It always returns error that the content type is not supported. Is there a reference for how to use the API to upload a base64 encoded PDF? ThanksSwaps.

Hi,I am working on a POC where I need to send word document to Transient Document API using REST call. Bellow is the request which I am sending.----AdobeSignApiboundaryContent-Disposition: form-data; name="File-Name"Sample_Letter.doc----AdobeSignApiboundaryContent-Disposition: form-data; name="Mime-Type"application/msword----AdobeSignApiboundaryContent-Disposition: form-data; name="File"; filename="Sample_Letter.doc"ContentType: application/mswordContent-Transfer-Encoding: binary�� ࡱ �> ��   j l ����i��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������   � �  �  bjbj � � &n

Hi, I have a document/template where the final page has become uneeded in some cases.  I copied the template, and made it a reusable layer. I then created a new version of the form with no final page.  When I try to upload and apply the overlay I get an error.  The overlay say it is 7 pages long even though there are no fields beyond page 6.  The new document is 6 pages long.  Any tips on how I can do this? Note that the form/template has over 100 fields so redoing them all, while an option, is not desired. Thank you in advance!We are on enterprise licence.

Hello! My company is interested in setting up some custom signing workflows. However, all of our reps interact with Adobe only via the SalesForce integration. The tutorial on custom signing workflows only show how to inititate an agreement with a custom signing workflow if you're working straight out of the Adobe EchoSign console. Is there a way I can program a library template document to be sent via the SalesForce integration but have it go through a custom signing workflow? If so, how do I set this up? Example:1.) Document gets sent by the rep to the customer *from the SalesForce integration*.2.) Customer signs it.3.) Document arrives back at an approver who reviews it before sending it to the final signer on our side.4.) Final signer gets the document and signs and then it files as usual. Thanks so much for any insight anyone may have.

Hi to all,for small Buisness Users i read about a Transaction Limit of 150 per year.  Does it means that 1 Document sended are 1 Transaction?   Or is only a signed Document a Transacation?We like to use it to send Qoutes out and if the client lik th qoute they can sign and accept.  But if he dont like he cancel.  But if a cancel or a non responder counts like a transaction it is to expensive for that matter.anyone have a answear on thisthanks

Afternoon, we would like to change the settings of who can download a signed copy of the document. We have found a setting where it doesn't attach the signed document on the email but noticed that once they sign they are still given a link to download a copy of the signed document. Is there anyway to remove this setting?

Dear community, I have a question about the Adobe Sign Webhooks. I am developing an application for a client, which is using multiple application in combination with Adobe Sign. For each application a different API application is created in Adobe Sign.  Our Webhook is assigned to the Default group. There are other applications also assigned to this Default group.  Problem: All applications are calling my Webhook. My application is also receiving from other applications webhook requests and the Client ID in the requests (the HTTP_X_ADOBESIGN_CLIENTID in the header) is for all API applications the same.  How do I distinquish different application in my webhook request? 

Want to replace the recipient email address with the correct email as it was entered incorrectly after sending the document for signature.

I'm able to open up adobe sign but evertime I hit the any tab it gives me the message above. Why?