Questions

Our organization would like to enable individuals with no vision to collect e-signatures. The only requirement is to collect the e-signature (not a certificate based digital) and the e-signature date. We cannot determine a method to use to instruct someone with no vision how to introduce these two fields into the Adobe Sign document using only a keyboard-only/narrator. I read the VPAT and it appears this may have been identified as a known issue, but I was wondering if there were any possible workarounds. Thank you for your input.

Hi. I used to have an online Adobe Esign account but have been told that Adobe now dont support that. I also have an Adobe DC account but it only does basic signing and wont let me 'replace a signer' which I really want as quite often I make a mistake and send it to a .co.uk address rather than a .com address! Dont want to have to cancel the whole thing and start again. Adobe say I need Small Enterprise edition which is for 9 users and a lot of money! Seems crazy that I cant just renew my current account with them. Any suggestions? 

Does anyone know why I'm getting this error message? Or what is causing it? ThanksDiane

We use secure fields on our PDF forms for sensitive data.  The sender is able to download that form field data, but if you share that completed form with another use, they are not able to download that form field data.  Is there a way to allow someone else to see the form field data?

Hi ,Is it possible to use the POST transientdocument API to upload a base64 encoded file to create a PDF?I have tried to do this passing content transfer encoding as base64 in header etc, but the API seems to be accepting only raw and the base64 encoded format seems to be not supported. It always returns error that the content type is not supported. Is there a reference for how to use the API to upload a base64 encoded PDF? ThanksSwaps.

Hi,I am working on a POC where I need to send word document to Transient Document API using REST call. Bellow is the request which I am sending.----AdobeSignApiboundaryContent-Disposition: form-data; name="File-Name"Sample_Letter.doc----AdobeSignApiboundaryContent-Disposition: form-data; name="Mime-Type"application/msword----AdobeSignApiboundaryContent-Disposition: form-data; name="File"; filename="Sample_Letter.doc"ContentType: application/mswordContent-Transfer-Encoding: binary�� ࡱ �> ��   j l ����i��������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������   � �  �  bjbj � � &n

Hi, I have a document/template where the final page has become uneeded in some cases.  I copied the template, and made it a reusable layer. I then created a new version of the form with no final page.  When I try to upload and apply the overlay I get an error.  The overlay say it is 7 pages long even though there are no fields beyond page 6.  The new document is 6 pages long.  Any tips on how I can do this? Note that the form/template has over 100 fields so redoing them all, while an option, is not desired. Thank you in advance!We are on enterprise licence.

Hello! My company is interested in setting up some custom signing workflows. However, all of our reps interact with Adobe only via the SalesForce integration. The tutorial on custom signing workflows only show how to inititate an agreement with a custom signing workflow if you're working straight out of the Adobe EchoSign console. Is there a way I can program a library template document to be sent via the SalesForce integration but have it go through a custom signing workflow? If so, how do I set this up? Example:1.) Document gets sent by the rep to the customer *from the SalesForce integration*.2.) Customer signs it.3.) Document arrives back at an approver who reviews it before sending it to the final signer on our side.4.) Final signer gets the document and signs and then it files as usual. Thanks so much for any insight anyone may have.

Hi to all,for small Buisness Users i read about a Transaction Limit of 150 per year.  Does it means that 1 Document sended are 1 Transaction?   Or is only a signed Document a Transacation?We like to use it to send Qoutes out and if the client lik th qoute they can sign and accept.  But if he dont like he cancel.  But if a cancel or a non responder counts like a transaction it is to expensive for that matter.anyone have a answear on thisthanks

Afternoon, we would like to change the settings of who can download a signed copy of the document. We have found a setting where it doesn't attach the signed document on the email but noticed that once they sign they are still given a link to download a copy of the signed document. Is there anyway to remove this setting?

Dear community, I have a question about the Adobe Sign Webhooks. I am developing an application for a client, which is using multiple application in combination with Adobe Sign. For each application a different API application is created in Adobe Sign.  Our Webhook is assigned to the Default group. There are other applications also assigned to this Default group.  Problem: All applications are calling my Webhook. My application is also receiving from other applications webhook requests and the Client ID in the requests (the HTTP_X_ADOBESIGN_CLIENTID in the header) is for all API applications the same.  How do I distinquish different application in my webhook request? 

Want to replace the recipient email address with the correct email as it was entered incorrectly after sending the document for signature.

I'm able to open up adobe sign but evertime I hit the any tab it gives me the message above. Why?

Hi,I would like to have the possibility to add the company stamp when using echo sign. The field is too small and we cannot read signature nor stamp.Have you face this difficulty and how did you cope with it ?Thank you §

Very short:I have a prescription for Adobe sign, and i will send out documents to 100 different clients maybe.Do these clients need to have a prescription, og just the free Adobe Acrobat Reader? Thanks in advanceBRPeter Jensen, DK

Hi There I work in a department that has a lot of documents that require completing & signing and have recently purchased Adobe DC to make the process easier and hopefully avoid getting documents back in different formats [word, photographs & scans] which then takes me a lot of time to reformat and save. So I have converted all of our most common documents to PDF and used perpare form to make the required fields fillable and added signature & date fields where required. Most people seem able to complete the text fields [although some report that they cannot] but a lot of people are unable to sign and I cannot work out why. At first I thought that it was people using mobile phones to complete the forms as that seemed to be the most common device people were using, but I have people with the same issue on laptops. I have just had a screenshot sent [attached as example] where the person can fill their name & date but the signature field is not high

when I finished a test, adobe sign function lost suddenly, didn't know what happen.my current toolsmy previous tools 

This error has been coming up frequently and even customer support was not helpful. I have tried everything I read in previous Adobe Sign forums from clearing my cache, deleting cookies, downloading and updating different browsers. My need is urgent as it pertains to my occupation and the only way it can be met is through talking with a person over the phone-- which is evidently for paying customers only. All I want to do is sign the document. I filled it out completely, but the final 'sign here' that turns blue once all information is provided results in a 'processing screen' and an apology following it. The document was sent to me throught the company, so I do not have access to its pdf form (except for that of an encrypted option that does not allow me to sign through Adobe Acrobat Chrome extension, which I have also tried). Has anyone else run into this issue? The error, among countless other variations I received, is below: Error message: Unhandled Error: 210316145810028

Hi,I am wondering if you can have an "reason for signing" and a date and time stamp for initals like you can for a signature in the BioPharma settings. Any help would be greatly appreciated.

Hi, When i attempt to use the agreement API to trigger a workflow i get the following error. {"code":"PROBLEM_WITH_WORKFLOW_DESCRIPTION","message":"There is a problem in workflow description.Change the workflow description or contact your account admin"}  There is no other information on what the error is in the workflow, nor the description issue.  I've changed the workflow instructions since that is what is listed as the description in the api workflow details, but to no avail.   

I have formatted a contract so that the payment amounts are written as $x,xxx.xx.  I do the document up and send it to the client, but when they sign and return it, the formatting is different.  There is no $ sign and no commas or cents (when there are no cents).  I have attached a 'before signature" and "after signature" picture so you can see the difference.  The $200.00 is the only amount that stays the same as this is a Fixed Amount.  Any advice would be appreciated.

Hi Adobe Community,We would like to transfer admin credentials from one user to another within the same licence and within the same company. We would like to keep all the documents that were sent out before and the log histiry as well. Please can you adivde what is the best option. Thanks in advance for your help. Piotr 

I don't want individuals to sign a document and pass it on. I work for an organistaion that sends out a form to multiple families that they sign individually and send back. For confidentiality, they cannot see each other's details. Can I send out a document to multiple email addresses at once, for each person to fill and sign and submit separately, independent of each other?

I am trying to send agreement with Mega Sign with dynamic company name and address. However, I found that for Werstern Eupope characters (ä, ö,ü, etc.), system can't parse it from CSV correctly. Instead, it will show it as a question mark, while for the rest is ok. How can I resolve the issue? 

There is a requirement to specify copy(CC) recipients (3rd party who just need to receive the email notification when documents signed, but not get involved in the signing process) when creating an agreement. However when creating an agreement through 'Create an agreement from an uploaded document and send for signature' action in Microsoft Power Automate, there is no option to pass the emails of the CC recipients.  How can we pass CC recipeitns to the agreement?