Questions

I have a contract document that needs to be signed first by the tenant and then by the landlord.  Looking for help on how to process this function with Adobe Sign. I have the contract created and all setup for the tenant to fill-in and sign.  I need to receive back and add my signature and then forward back to the tenant. Any help would be appreciated. Thank you.

We have some workflows that apply to multiple groups within our organization, but those workflows should not be available to other groups.  It would be great to have the ability to select multiple groups for a workflow instead of just one or all for a workflow.  For example, some workflows apply to our finance department and our administration, but HR and early childhood should not be able to select the workflow.  There is no way for us to select only two groups out of 10 - our only options are one group or all within our organization.

I just signed up for Adobe Document Cloud.  Trying to send a document out for signatures and the only thing I get is 'Unable to Process Request'. Is there someone I can talk to to see why this is not working?  The Support and help contacts are very fuzzy and misleading.  I am posting to this board because I don't have any other alternative for help. The Adobe Sign Status board says it is up.   

My office uses Adobe Creative Cloud for teams, which includes Adobe Sign. I want to stop the system from automatically sending the completed forms to the client and to us as an email attachment. We want to use the service to allow our clients to sign their tax forms electronically. However, these docs contain sensitive information and should not sent as email attachments.I read in a previous thread that it was possible to change the global settings and turn off the email attachments, but I don't see a global settings tab on my admin page. Here is the previous thread: Re: Is it possible not to get a signed PDF as an email attachment once the form is signed?

This has been happening all morning. Chat help with Adobe did not resolve the issue. I requested a callback and haven't heard back yet. Any ideas? 

I know for the Adobe Sign Enterprise accounts the transaction limits are pooled even in the per user licensing model, but it isn't clear if it is the same for the "individual" accounts included as part of the Adobe Acrobat DC Pro Enterprise VIP subscription. The transaction limit is listed as 150 per year per user. I'm hoping the transactions are pooled so if we have twenty-five licenses then we have a limit of 3,750 transactions. Is that correct? Or if a single user goes beyond 150 transactions in a subscription year, will we be asked to upgrade to a standalone Adobe Sign Enterprise subscription? Regards,Lawrence 

How can one edit the text in the template itself? Its so annoying that once the template is set you can only edit the fields but not the text. Would I need to create separate templates everytime? There are 20 or so field that need to be added each time. I am so frustrated that I am thinking about just cancelling this subscription.

We are having a very difficult time tracking a doument in a centalized location. I wish esign had a better visual manegement tool (like trello) to tell people where a document or payment is. Our Directors are wanting qus to use somethign other than esign's vauge titles and activity drop downs.  

Hello, I have been getting this message for a few hours now, on recurrent attempts:Please can you let me know what to do next?Best,Shelley 

We've developed an app for the scuba industry -- so we want to offer Signing to diver stores, so their divers can sign their documents. In this instance - how does pricing work?  We as the App creator, are not actually signing anything, we'll just use the API to create the features to allow dive stores to send documents to their divers for signing. I'm assuing each dive store that wants to use this service that we'll write, will have to have a subscription to Adobe Sign? Is there a cost for us, as the developers? Many Thanks,

When using Adobe Sign and using a Template that I have used several times before I get this message below when I hit next after entering in the Recipient’s email. It won’t let me proceed and if I do it on a different computer it works fine and a different bowser and it works fine. This issue I have never seen before and only happens when trying to send a document through Adobe Sign.I am useing Google Chrome Browser when it happens. Request Entity Too LargeThe requested resource/api/rest/v6/agreementsdoes not allow request data with POST requests, or the amount of data provided in the request exceeds the capacity limit.Apache Server at na1.documents.adobe.com Port 443

Hi, dont want to initial notificaiton to CC. We need to send only signed copies to CC. How we can edit this ?

We want to enabled intermediate notifications for CC recipients. Does anyone know how to do this?

Cannot send the document for signature from Acrobat Pro DC.   Acrobat DC includes tools to allow you to work with e-signatures. If you have the latest version, you will see Adobe Sign and Fill & Sign – and Fill & Sign has 2 options: Fill and sign (You) and Request signatures (Others)   The options for Adobe Sign & Request signatures (Others) are powered by Adobe Sign Individual (“Sign Pro”) and allow Acrobat users to send documents for signature.     If you are not able to send the document for signature when using Acrobat Pro DC and receive the following error message:   “Access Denied: You do not have access to this service. Please contact your IT Administrator to gain access.”   It may be due to two possible reasons:   You are using the Acrobat Pro DC as a part of the End term license agreement provided by your organization. Recently, Adobe Sign individual has been removed from the Acrobat Pro DC in ETLA offers. In this case, we

I sent a document to three employees to e-sign and return, so I could upload and send to the requesting department. Now I'm receiving a notice from the requesting department stating that I need to re-do the document and re-send for signatures as "it should be generating a routing log that shows the details regarding signing, dates, etc." I viewed the signed document on my Adobe account and see the e-signatures, but no routing information. Is this something I failed to do on my end; or is that supposed to be automatically generated when I send the form for signature? 

When I have signed documents I cannot see signing date.   [PII removed by moderator]   And this is important for us. How you can see somhere it is possible. Why I cannot add Date field to my signatures in my profile? Thank you for your answer. Best Regards Ivan.

Anyone have a work-around for this problem? You send a conflict of interest agreement to all staff via Mega Sign.The form offers two fields: "I have no conflicts" and "Yes, I have a conflict and they are....", then they sign.Other than reviewing each and every signed agreement to see which feilds were complete, is there a way to search to see if a particular field was complete? (I only need to review the docs that have the field "Yes, I have a comflict" complete).  I realize it may be too late for this one, but also exploring ideas for future sends. Thanks! 

Getting 2 seperate error messages when trying to send out a document using Adobe Sign. This error comes up before you can even add an email/document to send.Then if you can get it past that point you get this error when trying to send 

One of my favorite features of Docusign is that you can send multiple documents out at one time and receive them all back as both one combined file and separate files.  We can't seem to find out how to do this with Adobe Sign and assume it's not yet possible.  Has anyone else been able to do this?  We'd love to find out how or find out how to submit the idea to become a new feature.  I really don't want to send five emails out but we need our estimates, service agreements, and other documents saved separately.

As most of us read many books or articles through pdf or adobe reader, we find some difficult word and we have to search in the net or in another source to find its meaning, it will be good if we have synonym dictionary in pdf, it helps users to get the meaning for the required word their itself rather than navigating to another source to find it, this can be added as an inbuilt option to provide alternative terms.

I am looking at the different plans and I saw this column on their plan table (Signers/ Transaction). Does this limit refer to the amount of people you can have sign a docuemnt that you send out?   For example, if your a youtuber who sends out consent and release forms to people allowing you to interview them, you can have hundreds of people you need to sign per year.   The highest number I saw in the Signers/ Transaction colum was 25 for buissness and just 10 for indivdual.  Does this mean you can only have that many unique people sign a docuemnt u send out per year?   [Question moved to the Adobe Sign forum by moderator]

I have been getting error messages all day today.  I tried tech support and they were 100% unhelpful.  My password works just fine.  I can get on the site.  I only use Adobe Sign on the web, not via a progam.  I have gotten the following two error messages today, consistently (AFTER deleting cache and all cookies from my computer): Error Message #1:We encountered an error while processing your request. We apologize for the inconvenience. Please reload the page and try again.If you continue to encounter this error contact our customer support. Error Message #2:"Draft is not accessible due to updated account settings. click OK to compose a new one". When I click OK, I get the 2nd error message posted above. Again. I was on with tech support for almost 2 hours and they sent me here.

As stated in the post below signature types can be enabed or disabled for documents. However, this is not true for individual users or documents, only applicable on a company-wide basis for someone with administrative access. Non-administrators need the ability to disable signature types for individual documents. This is essential in banking industry where signature cards must be written not typed, but most other documents can use typed signatures. Can this capability be enabled at the individual user level?  Easily select the type of signature for the signer as per the requirement of the document  MeenakshiNegiAdobe Employee , Nov 25, 2020Copy link to clipboard Enable or Disable the signature types for the signer as per the signature requirement of the document in Adobe Sign When sending a document for signature via Adobe Sign, you may enable and disable the signature type as per your requirement. The signer will be able

Hi,I got "Adobe Acrobat PDF Pack" license and I am trying to follow the API documentation, but I cannot see the "Account" menu on the top menu to create an API application. Thanks,Bashir 

Hi, I am facing issue while using the REST API for uploading Transient documents. It works well with using POSTMAN tool but not from a web page. I am trying to POST a form data using AJAX/JS/HTML, it throws error one after the other. Errors :Would you please help me out? Is someone facing the same issue.  Thanks,Karthic.R