Questions

When I send contracts for signature, I create fields for e-signature, name, title (text field), and date. One of my signatories has had an issue with two contracts now where after she signs, the document doesn't allow her to add information to any other fields -- it closes out and acts like she's done. It's happened on contracts I sent out Friday and today. Does anyone know what might be causing that?

I sent a form out to be signed by 2 parties. The first person signed his portion. On Nov. 24 I received the standard email notification saying he'd signed and it had been sent to the other party to sign. I checked back today and the doc is nowhere to be found on Adobe Sign. I searched through the out for signature section, the cancelled/declined section, and the signed section -- it's nowhere. I've also searched using his email address and hers (signer 1 and 2). It's like it disappeared. I've used Adobe Sign many times and have never had this problem. How do I find that doc and get the signing done? How did this happen?

Hi, We want to be able to have a form filled out and signed minus the social security number. Then after it' s signed and we download it, we'd add the SSN. is there a way to do this?

I am trying to get my wife to e-sign a contract.   I sent it to her through acrobat sign and when she tries to open it she get's a file that "This document can't me modified".  What do i need to do?

Recently an employee at adobe suggested my company upgrade to a teams account. I use adobe sign daily sending out contracts for sales reps. Since the upgrade to a teams account I can no longer access documents on the app within my phone (tried deleting it and re installing). Made sure I was in the teams account not personal. Have also sent docs since the change that aren't there. I used this mainly to track if a customer viewed a doc, send reminders and replace a signer if I was given a bad email. I occasionally use it on the go to send the docs for signature. I find there is no other easy way with adobe sign to replace a signer. have been dealing with adobe and not gettting anywhere. 

Since the new AdobeSign interface came online, I can't download PDFs that have been sent for signature and have been returned. I get a message saying the PDF can't be downloaded. I checked security settings and can't find anything that would prevent my downloading. This was not a problem before the new interface. Help! 

I have a very important PDF that I need to get finished and sent to people, but it automatically put a protected password and I don't know how to get into it. Can anybody please help me?

Hello community,I created a recipient group  to spare me having to specify each person in the distribution when requesting initials. However, I am not getting the option to assign fields to each member within the group.  It seems that I can only assign a field to the entire group,  which defeats the purpose.   I have searched for solutions with no results. I would  appreciate any assistance.

What could be a reason that I can't sign a document. I sent agreement to a client. Client fill their information and signed agreement. Now I should fill few fields and sign it, but I just received it back as it would be finished and there isn't option for me to sign it. Everything was ok few days ago.

Hi, We are currently testing using Adobe Sign. When the document has been signed and filed. The email which is sent says.. "Test Document" Between "XXX Company", "Name of Signature 1" and "Signature 2" is Signed and Filed! Is it possible for it to instead say "Test Document" Between "XXX Company 1" and "XXX Company 2" is Signed and Filed! Is this possible or any ideas / solutions? Thank you in advance.

With the Company profile I am seeing this when trying to sign inWith the personal account I see this:Loggin into my Adobe account using MS SSO iI can see that I have both a private and a company profile with the same organization Logging in with my same E-Mail + password without using MS SSO I can see yet another Organization associated with the same mail address.Can you somehow clean up this? I have been unable to sign very relevant contracts for a while now and this really upsets my customers (and me). 

Sehr geehrte Damen & Herren Wie füge ich einem Dokument eine QES Signatur hinzu? bitte machen sie eine schritt für schritt anleitung ich besitze bereits eine digitale  handy signatur von A trust. Vielen Dank für deine Zeit  

Getting message that I've "EXCEEDED Page Limit"   This document cannot be sent out for e-signatures because it exceeds the page limit for your license.  However it's only 1 page.  Huh?  I need to get this signed! 

Can't send documents for e-sign, keep processing then getting error 429. this is after trying to send two bulk signature docs yesterday but these were cancelled. Please can you help?

This is crazy. I've now spent hours trying to figure out how to manage old drafts or sent docs, and the deeper I dig the more I find out that we no longer have access to manage our old documents. Can't even view old signed documents. What's worse is that Adobe is completely unresponsive or providing any notice or documentation on how to use this new interface. Adobe are you kidding me?Please at least offer the option to use the old interface while you work out the issues on your end with this new interface so we can offload our documents or move to another service like DocuSign.

Sirs,As an experienced IT Business Analyst who believes in prioritizing the customer and delivering intuitive, user-friendly business processes for IT services, I must express my frustration with Adobe. Unfortunately, it ranks among the most challenging systems I have encountered.Recently, I started using Adobe Sign, and while it performs well overall, I have encountered a significant workflow challenge. The document signing process in my business involves two facilitators: I oversee the first 4–5 signatories, and our Legal department handles the final two. Once I complete my portion, I need to submit the document to our legal partner so they can apply for their signatures.I understand that the 'Manage' function is supposed to enable this handover, but I have been unable to locate or use it effectively. As a result, I’m left with the tedious task of printing the document, recreating the PDF, and then forwarding it to Legal, which is far from efficient.This process is causing me conside

am i able to embed adobe sign into my hosted web app and allow users to sign their pdfs via smart card token/PKI specifically dod type pki? what is the verification process for the signee? do they need to download anything on their local machine?   thanks

I sent a document for signature but realized an error I made, and went in to cancel it. I cancelled the document, it shows cancelled on my end in my account, but still shows in the "waiting for you" area of the users that I sent it to for signature. There is nothing I can do on my end as it's been cancelled, but didn't cancel for them. They are unable to sign it or cancel it on their end - when they click on it it says "Agreement ID is invalid". Help us get rid of it for them! 

I am using adobe sign through a browser without difficulty.  However when I try to use it through MS TEAMS, as I had previously, it is unable to navigate past the Home Screen.  If I click on Manage, it briefly displays a spinning wheel then goes blanc.  I can then only navigate back to the home screen where it shows pending and completed tasks.   I would prefer to use it through TEAMS than having to log in through the browser every time.   I have tried to uninstall and reinstall, but the problem persists.  Any help on this would be greatly appreciated.   Thanks.  

Hi How can I prevent sharing links to sign documents received by Signer to the other people?Using Acrobat Sign Solutions for small business ?Right now anyone can access document with the link.

Does Acrobat Pro e-signing provide a way to paste my signature online directly to a web page?

Hello, What is the best way to get a feature fixed / enhanced for the e-sign branding in Acrobat Pro?  The mage size they allow is 200 x 60 pixels. Regardless of what image type and pixel size you try to modify to, the image that displays in Adobe e-sign emails (to the receivers of the document) is very distorted and grainy. Here is a screenshot of where this is done on the admin side: I beleive this could be a easy and quick fix for Adobe to modify so that we can attach a higher resolution image for our company logo / branding. Thoughts??

Hello, The login pop up keeps coming up every time I try to open a document although I am already logged in. Please help.

Hallo, ich nutze Adobe Acrobat DC Pro. In meinem Account habe ich die Sprache Deutsch eingestellt. trotzdem erhält jeder Empfänger das Anschreiben in englischer Sprache. Mir fehlen die gelb markierten Felder zur Auswahl. Wo kann ich das einstellen ?Vielen Dank im voraus.

Hello, For Adobe Sign is there a way to default any field added to require a response? If a user is adding multiple fields they need to go and set require response to each field. Instead it would be better for them if require response was defaulted and then would then turn it off for cases it's not needed. Is there a setting or way to get that done?