Questions

My document is already signed with audit trail report attached to it at the end. Now I need to send the signed document to an outsider but I dont want to attach the audit trail report. Is it possible to do so?ThanksBelina

Hello, Anyone can help in resolving a couple of issues with the adobe sign trial ? User Interface Problem - Arial Font1. I wanted use arial font for my document, couldnt find in the list , see attached. User Interface Problem - Click to Sign widget box1. The signature field under the authroing tool apnel does not provide consistent look and field when I release, so I have to keep adjusting the size of the box for every pages. User Interface Problem - Positioning Issue1. How can I create a consistent placement of the text field in the template , the repeat field in all pages doesn't seemed to be plcing good. User Interface Problem - Form Layer1. How to place a layer over the exisiting text so that the user can edit the text directly within the template ? Change of Email.1. Can I change my email address after I upgrade, the changing of email address doesn't seem to be allowed in the trial version. Thanks. Angie  

HiI have just purchased Adobe Sign 1 Licence = 9 users...How do I allocate the users to the licence ?With the Admin console I have set up the user group but cant allocate a product ...

Once everyone has signed the document, Adobe sends them a copy of the document in the email or a link that gives them the option to view and then download the document. In some cases we do not want everyone that signed the document to have a copy of the signed document as there might be some confidential and sensitive information that we don't want everyone to have access to. Is there a way to turn off this feature? Also, is there a way to stop getting email updates everytime the document is signed by a recipient and/or when the doucment is sent to the next recepient? 

I would like to contact somebody from Adobe to orde Echosign. When I log in and do the purchace I get the message the the admin account is closed and I have to contact 0800 0200164 This account has been closed. To add new licenses, give us a call: 0800 0200164 When I make the call I am complete lost in an english menu with about 30 levels that finnaly says "we don't give support on this product by phone please go to the site bla bla bla".  In my 40 years of experience in contact centers and IT this one is in the top of companyes with an extremly bad users support and "how do I get people lost in a technical blah blah" . Is there somebody who know how to get a 1 tot 1 contact with somebody from Adobe about ordering 4 licencees for this???  John

I have created a web form ever thing works fine except one of the look ups, and i cant understand why all the rest work fine.The form uses a drop down then a calculated filed, again it works fine except for the "26 Feet To 30 Feet=200" part. The calculated field function is: if([Vehical_type]="Pontoon Boat", lookup(vehicle_size_boat_rv, "18 Feet or Under=160,19 Feet To 25 feet=180,26 Feet To 30 Feet=200, 31 Feet To 35 Feet=220, 36 Feet To 40 Feet=270, Over 40 Feet=300","TBD") + 20,if([Vehical_type]="RV", lookup(vehicle_size_boat_rv, "18 Feet or Under=160,19 Feet To 25 feet=180, 26 Feet To 30 Feet =200, 31 Feet To 35 Feet=220, 36 Feet To 40 Feet=270, Over 40 Feet=300","TBD"), if([Vehical_type]="Boat", lookup(vehicle_size_boat_rv, "18 Feet or Under=160,19 Feet To 25 feet=180, 26 Feet To 30 Feet =200, 31 Feet To 35 Feet=220, 36 Feet To 40 Feet=270, Over 40 Feet=300","TBD"), if([Vehical_type]="5th Wheel", lookup(vehicle_size_boat_rv, "18 Feet or Under=160,19 Feet To 25 feet=180, 26 Fe

If its enough, how do I create a web form?

Hello all,I recently added Adobe Sign to my Business Pro subscription becuase I was lead to believe it was required to create Web Forms (signable web form that can be embed on our website).  However, now that I've got Adobe Sign, I can't seem to locate the functionality descriped in this how to page.  Wondering if anyone else has had this problem or can point me in the right direction? https://helpx.adobe.com/sign/using/web-forms.html Thanks in advance! 

I upgraded to Adobe Sign for Small Business, having had the free trial, but when I go to send out files for signature, it tells me I still have a free account and that I should upgrade!  Any suggestions as to why? Cheers  

Is there a way to setup some security when using webhooks? I'd like a way to verify that the status message comming in is from Adobe. Maybe signing (JWS) the status message so it can be verified.

I am doing a form application for user. My design is using a check box with circle display. But when I process the adobe sign, it uploads again to let me specify where for the signature, the check box changes to tick box. How can I avoid it?

I am making a template for user. I set a group of radio option for user select. After user fill and sign, the form is fine with non-editable and showing the radio option value correctly. But when click the Adobe Sign to assign the manager sign location, it will process to upload the form as a field form and some Group of the option value has disappeared. Attached please find the image of before and after. Hope it can sove  

Before you dismiss my comments as just someone who hates change, let me explain to you why the changes to Adobe Sign have resulted in a worse experience for users, not better. Firstly, let me say that we also use another online signing system called "Signable" and it's rubbish yet you seem to have adopted all their bad design mistakes! I frequently tell Signable to learn from your interface which was perfect so why are you ruining it? These points all relate to the "manage documents" section.1. You have removed the "view" function so now I cannot quickly check my document without downloading it.2. I used to be able to easily see whether someone had viewed the document - now I have to click through several menus.3. Sending a reminder used to be a single click but now I have to click through to the reminders section.Basically, whereas everything used to be fully visible on one page, now eveything takes longer and is harder to find. Do not implement this poor design.

I am trying to send a "fill and sign" document.... for a rental contract.I accidently chose the wrong dates (did 2020 instead of 2021) and did "Fill and sign" and sent it to my email address, before it went to the tenant.However, I caught the wrong date after I signed.... and so i changed the date on form and sent another one. It never came through to my email, at all. I dont know why. I tried again, and it said "You dont have anymore available without a subscription".  I was able to cancel the first two signed documents... and then in top right hand corner it now says "2 left" before upgrading...But as I filled it out, and tried to send.. it still wont let me. I am not ready to get a subscription yet.... what do I do?

I have a situation with a Performance Evaluation here I need separate signature fields indicating review for both a "Reviewer" and a "Department Head."  Most of the time, the Department Head is a different person. But sometimes the Reviewer is also the Department Head, so that field would not be needed. I can't put the "Department Head" field last because - if needed - that signature would have to occur BEFORE the final two signatures (HR Director and Executive Director). The way I understand Adobe Sign, this doesn't seem possible.. you can only enter the email addresses in the order that you want the document signed. But you can't alter it so that one could be "skipped" depending on the situation. Correct? Making zero sense? 

Call workflow using Adobe Sign API .Need Sample Payload to call a workflow with Field mapping to the template attached.     Please help

If I e-signed a document, and the other party signed a printed version of it, then the status of the document on adobe sign's audit is 'cancelled' is the document still legally binding?

once document is signed, the signed documents does not shows the initials of all the signer which were placed using restapi can anyone please help

I am using a contact to send a document for signature. The contact is a student. The recipient of the document for signature is *not* the student, but the email address of the student's parent which is a field within the Student contact.The Student's name does get correctly added to the title of the email using the {!Contact_Name__c}  so I know the correct contact is being accessed.I am trying to merge the student's name into the document before sending using merge mapping but I get the following error:Object look up field: echosign_dev1__Recipient__r not set, ignoring mapping entryI am also trying to store the signed document in the contact's Notes and Attachments section but this also generates an error:Attempted to map to a related object reference which was not set on the agreement: echosign_dev1__Recipient__r.I suspect that the error is because the recipient of the document (the parent) isn't the contact (the student), but is just a field within the contact, but I'm just gues

I have a Salesforce.com / Conga Solution leveraging Adobe Sign for electronic signature. The solution's primary object is the Account. Each time I launch the solution, I receive the following error email from EchoSign for Salesforce:Object look up field: echosign_dev1__Opportunity__r not set, ignoring mapping entry

Dear Friends, We are working to integrate Adobesign within Vistex for Contract purpose and would like to check the prerequisite for this integration. Appreciate your feedback! ThanksSP

Hi All, I am wondering if some one can help me build a conditional form field tag as i have checked the below link and couldnt figure it out.https://helpx.adobe.com/sign/using/text-tag.html I am trying to make the below field tag mandatory and editable only if there is no default value present (in opportunity field) and if there is a default value this field should be read only.{{*BankAccountName_es_:default("<<Opportunity>>")}} Thanks in advance.Abu

Dear All, We are using the tool and there are some documents that are signed by a specific user and an external user.Due to the large number of these documents, we would like to avoid the signature from our side and demand the signature of the client. In other words we would like to send the document for signature to our user and this should be auto-signed and then to the external user. Is this possible? Thanks

I am using Acrobat Standard DC.  When I click on Request Signatures and then 'Specify Where to Sign', it says “Access Denied. You do not have access to this service. Please contact your IT Administrator to gain access. Please let me know how access can be gained.” Firstly, could someone confirm that Acrobat Standard DC includes the 'Request Signatures' function. This page seems to say that it does: https://acrobat.adobe.com/uk/en/acrobat/pricing/compare-versions.html But someone in the Adobe online chat said it doesn't.  Secondly, presuming that 'Request Signatures' is included, please can someone help me to resolve this problem.

Support is not aviable to make a technical request so, how do i will cancel my account i'm getting charged annual suscription. Need help, please.