Questions

I followed the steps to replacing recipients email address but now I have more signers on the list than necessary. How do I share the completed signed document if there are additional incorrect signers pending signature?

Hi, Hi, I am based in the UK and have just purchased a few licenses of Adobe Standard DC within Teams. When I send a document for e-sginature, there is a limit shown as 10mb. Due to the documents I send for signing, they sometime go up to around 15mb (after compression) due to images/building plans etc. How do I increase the file limit to 15mb from 10mb for e-signature?

Im working on a project where I generate a  PDF document as a end result. I would like to get sign on that pdf document from external user (or may be a customer). to do that, I need to follow below stepsGenerate Document through my internal systemFeed the link of document or direct pdf to adobe sign through apiAdd signature field in the document by tracing signature field in th PDFShare it to prospects through adobe sign API, ( no login required from prospects for signing)Is it possible to achieve this through api? I have half knowledge on it. Need some help. Im ok to use Adobe sign workflows as well

Hi! Is there any way to set the "Recipients" section to "Complete in Order" versus the automatic default of "Complete in Any Order". I never use the complete in order option and have been forgetting to switch until after I hit "Send", which means I have to start all over again. If there's any way to fix this, it would be immensly helpful.  Thank you! 

I was horribly disappointed yesterday when I went to send documents for signature and saw the new version (again). It's been bouncing in and out for over a month now in one form or another and I dreaded this day.ZERO STARS Where do I begin?  We pay for this service, this is absolutely unacceptable.Many agreements are missing. This is a CLOUD DOCUMENT SERVICE there is no excuse to hide or have lost documents.The ability to send a reminder is gone. I've attached what your 'help page' says and what is actually there. The ability to delete a complete (or any) document is gone.Documents are no longer sorted in an efficient, sensible manner, it was much easier when completed documents were placed in a different box. Visually this design is horrible. There is so much empty white space! I can only see 7 documents, the previous version I could see probably 20. There isn't even a button to SEND ANOTHER DOCUMENT I have to go back to the home page every time and click send for signature again

Hello,I'm reaching out to gather some information on behalf of my employer. Currently, one department in the organization utilizes Adobe Sign, where they purchased a certain amount of signatures. I have used this platform before, and I believe it's all cloud-based, no desktop application for use. Currently, my department has Adobe Pro (primarily via desktop application) with the ability to send signature agreements just the same as I'm familiar with in Adobe Sign.  My questions are: 1) What are the differences between the two platforms? 2) Are there any limitations in using Sign in Adobe Pro versus paying for a separate Adobe Sign subscription? 3) Why pay for Adobe Sign if the org is already paying for Adobe Pro licenses for staff? 

How a signer can attach a document while signing

When using AdobeSign directly, there appears to be a setting which influences whether or not the audit report is returned to me as a separate pdf or as part of the agreement.  Is this correct? What is the default value for new accounts?If this is correct, and I enable this setting, will the audit report automatically merge with the signed document or do I have to explicitly call to have it returned in PDF when using your API?If I do not enable this setting, can I still call to get the audit report with the API?Is there a separate end user setting that can override and account level setting? If so, how does the API react to this?Is there a valid use case, and/or why does AdobeSign allow for the audit report to be a separate document?Under the circumstance where I, as a company, may have elected to not include the signing certificate, and I purge my AdobeSign database after 6 months, how long does AdobeSign retain the agreement ID information? 

I'm a system admin and admin for our Adobe Sign group. I'm unable to cancel another user's agreement. I've created a record-triggered flow that uses the package's Cancel apex action (as mentioned in the Adobe Sign Salesforce Developer Guide) and it isn't working. I've also tried to update agreement records by populating the Background Action field to 'Cancel' (also mentioned in the developer guide) and that doesn't work. I'm seeing this error when the flow is triggered and tries to cancel my specified agreements: "Adobe Acrobat Sign API returned error: : 404 : {"code":"INVALID_AGREEMENT_ID","message":"The Agreement ID specified is invalid"}" I've noticed the same error occurs when I try to manually cancel another user's agreement by updating the Background Action field to 'Cancel'.  I'm only able to cancel my agreements.  Why can't the flow cancel the specified agreements? I've tried to run the process 'without sharing' enabled to bypass sharing rules and

Hi All,I'm also curious to know the difference between Adobe Sign and the free option in Adobe Reader to apply digital ID (certificates) in the light of 21 CFR part 11 compliance. Does the latter option allow for 21 cfr part 11 compliance? I'm really struggling with this. Most of the information I find linked to this is for AdobeSign.Many thanks in advance,Bert

Hello. I am testing the bulk send function but coming into errors that prevent me progressing.- Once I upload a CSV for the bulk send I get an error stating that the Recipient_2:Role names are incorrent in my CSV. However, they are correct per the Adobe online guidance. The Recipient_2:Role Types in my file are ACCEPTOR and CERTIFIED_RECIPIENT.- I also have a Recipient_1:Role as an APPROVER - there seems to be no issue with this. - It worked previously, when I had the Recipient_2:Role as SIGNER, but I do not want anyone to actually sign this document, only to receive it (following approval from the APPROVER).Any suggestions? Could it be linked to how I have set up my template i.e. it is not possible to send my template without a signer? I haven't added a signature field into the template. Thanks in advance!

I sent a form for a signature to be added using only the client's email address. I did not add his name to the form. However, when I sent it, it siad that it had sent to someone else (still at the right email address). So instead of just saying it had "sent to john@abc.com" it said "sent to Julie (john@abc.com)". It turned out that the name it had added was the client's wife. Any idea how/why this happened.

J'aimerais savoir s'il est possible de recevoir les réponses à des formulaires classées directement dans un excel lorsque les répondants appuient sur un bouton (ex: envoyer). J'ai aussi essayé de créer un bouton qui envoie le pdf à mon adresse e-mail mais ça ne fonctionne pas (voir pièce jointe).

See screenshot below. When I send a document for signature the two signature blocks underneath are not visible, but for the signer they are added and compulsory to complete. Moreover, the first one is assigned to the first signer who is actually signing on the right above. We are four in the Contracts department and two have these signature blocks at the end and two have not. How can we get rid of them? 

HiI need to make minor changes to the word document which formed the basis for my Adobe Sign form.Its a rather complicated signing form, and will take ages to redo all the form fields.Is it possible to amend the Word Document and re-upload, so that all the forms stay where they are and appear over the top of the new Word Document?Or is it possible to edit the text of the form?Thanks,

I have this errors {"error_description":"Missing grant_type parameter value","error":"invalid_request"} when I am trying to retrive authentication code using https://api.in1.echosign.com/oauth/token url. how to solve it please help me . I am giving you all my account details.   Email ID:[Personal information removed by moderator.] Application ID: CBJCHBCAABAAuNaCVzG8tTMkcpuvNo9_aLgrzN4IXJZh Client secret: J55Yxw9GB5YDz8MN1UjJkTvLJVqgbAGK My Authintication code and all other details are given below: POST http://api.echosign.com/oauth/token? code=CBNCKBAAHBCAABAATf1XHjO0WIdAhtziQltQi5OYhyEwzzHa&client_id =CBJCHBCAABAA2Y0aHfYjTsezcdDkTXtovlaUHyIa9z5z&client_secret=J55Y xw9GB5YDz8MN1UjJkTvLJVqgbAGK&redirect_uri=https://salesmgmt.cogitoc entral.com&grant_type=authorization_code HTTP/1.1Content-Type: application/x-www-form-urlencoded   POST /oauth/token HTTP/1.1 Host: api.in1.echosign.com Content-Type: application/x-www-form-urlencoded   code=CBNCKBAA

Dear Team, When I try to sign in to my account from Adobe Sign , I receive the following error: We experienced problems with Adobe login. Please try again. Note: I have Adobe Pro (Adobe for Enterprise). Please can anyone help with this issue? It is already 4 days since I try to fix this. Thank you.  

I have a scenario where the a pdf document is generated dynamically and sending it for signature. I am placing text tags in the pdf document as belowPersonId Name    Signature                                          DateP1              ABC    {{Sig1_es_:signer1:signature}}         {{Dte1_es_:signer1:date}}P2            XYZ    {{Sig2_es_:signer2:signature}}         {{Dte2_es_:signer2:date}}Before sending it for signature, I save the recipient information to a table. In this case, P1 and P2 have the same email address, and both have a signing order of 1. P1 is the child, and P2 is the mother. How can I update the database table when a user signs or rejects?The webhook response includes the following details:{"participantUserId": "CBJCHB

Is there a way to share a link to a document, such as a waiver, so multiple people can access it, e-sign it individually, and have their signed copies sent back to me? For example, if I send the link to a group chat, each person could click it, sign the waiver for a class, and I’d receive a copy of each signed document.

hello everyone,i just got this problem in last days and not able to find out the root cause.Basically not able to select Opportunity object from  Salesforce object list (neither in the "Choose from other objects"). I can see all objects expect Opportunity.Is there any suggestions to double check in the system?I'm able to create Opportunity records and manage them.RegardsThanksDavide 

Cuando envio el documento para firmar , el usuario firma pero solamente sale la firma , no sale la hora y la fecha abajo en azul.

I've created a web form to send to individuals. How do I set it so that once the individual signs, it goes to another email instead of just me?

Every few days Adobe is relentlessly sending reminders to folks I sent Adobe Sign documents to. Adobe published a method to stop these reminders, but it doesnt work. My customers are getting very annoyed. I want a final, all empowering method to NEVER allow a reminder to be sent for any reason AND a way to stop all the reminders from this recent job. Thank you. 

 For NDA, including two parties (group) I want to request the signatures for each.I know only the e-mail of the delegators of each party.I don't know if one or both delegators will or won't take a signature role for the document.I don’t know if the party will provide one or 2 signatures. How shall I setup the signature workflow?

I would like to disable the email that gets sent to the original signer when their email is replaced on an agreement.Currently its set to send an email [Account email address] has asked [New email address] to replace you as a signer of [Agreement Name]Is there any way to turn this off? TIA!