Questions

Hello community. I need to create and send an agreement using Power Automate. Is it possible to support EMAIL_OTP as signer authentication? If not what are alternatives to submit a document requiring EMAIL_OTP to sing/decline?

Is there a way to change an expiration date of a document after it has expired?  Not all my signers have signed by the expiration date.

Hi all, I am really struggeling with getting the formfields working from a custom C# app, I have tried adding the formfiels on create of the agreement and nothing show, I have tried the Post and the PUT on "https://api.na3.adobesign.com:443/api/rest/v6/agreements/{agreementID}/formFields"Post" returs error "Invalid Agreement ID"Put Just does not add antying on the agreement, I always only get a signature box on the last page, I want a signature box on each page for mutiple documents, please see my nethod as cureent:public async Task<string> UploadDocumentsReturnAgreementId(string _OauthUrl, string _ClientId, string _ClientSecret, string _RefreshToken, string _initialApiAccessPoint, string _apiUserEmail, string pstrDelimitedDocumentPaths, string pstrToEmail, long pintProcessInstanceID){try{TimeSpan currentTimeOnly = DateTime.Now.TimeOfDay;string[] larrDocumentPaths = pstrDelimitedDocumentPaths.Split('|');List<string> pstrDocumentPaths = new List<string>(larrDocumentPat

We have several people sending out agreements for approvals.  We are seeking to enable a central support team to pull a report of agreements that have been shared with them on who has been sent the agreement and approval is pending or completed.

I POST to api/rest/v6/agreements to create my agreement (with state: AUTHORING)A GET from api/rest/v6/agreements shows all is well.Then i get the participant set IDs and use this information to PUT my formFields api/rest/v6/agreements/{agreementId}/formFields.However this last step changes the agreement status to OUT_FOR_SIGNATURE( I was hoping i could set the status to IN_PROCESS using api/rest/v6/agreements/{agreementId}/state ... but this API call fails with a 403 status OPERATION_NOT_ALLOWED )Is there an account setting that causes this unexpected behaviour? i don't use workflows.Many thanks!

Hi, I have sent two documents for signature in one request. Now I only receive a combined pdf back. How can I seperate the documents again?

Just purchased an Adobe Sign Solutions for small business sub to specifically use the workflows feature. I went into Global Settings to turn the feature on, but there is no checkbox to tick. Tried to have online conversation with Adobe yesterday but the chat disconnected for some reason. Thought I'd try here next, as you guys are awesome 🙂I left my account overnight to see if it "updated" in some way, but still no checkbox to tick. This tool is useless to me without the workflows option.

Hi there, I am using Adobe Sign and I frequiently send out packages containing several documents for signature. Once signed, I want to receive these documents as seperate files and not a combined file. It is possible to go into the Adobe dashboard and download the documents but this seems like an unnecesary, if I could just receive the documents as seperate files.  I tried looking in the settings for an option, but could not find one.  

I've read most of the other posts I could find about notifications and played around in my settings, but couldn't seem to find an answer to this... I send a lot of contracts to individual signers, but with 3 other people from my org cc'd who need to receive the final signed document. Is there a way that I can avoid notifying these cc'd folks when the document is first sent for signature, only when the final signed copy is sent back? Don't need to hit their inboxes with yet another unnecessary email to delete if I can prevent it. Thanks!

I recently have encountered an issue where Adobe Sign takes significantly longer than normal to trigger the associated power automate flow(10+ minutes as opposed to less than 2 or 3). The power automate flow isn't any slower, and funcitons normally. 

I am having an issue with my Adobe Sign. Whenever I CC people to be copied and receive the notification emails when recipients sign the document the individuals who are being CC'd are not receiving the notification emails.

Hello Adobe Community,I'm currently facing an issue with an online form embedded in a WordPress site via an iframe. The form is created using Adobe Acrobat Web Forms. A user reported that while trying to complete the form, they received a session timeout error before they could finish.Here are the specifics:The form is embedded using an iframe in WordPress.The form is hosted on Adobe Acrobat.Users are encountering a session timeout before they can complete the form, which is causing frustration.I'm looking for guidance on the following:How can I extend the session timeout for an Adobe Acrobat Web Form?Is there a way to implement an auto-save feature so users don't lose their progress?Are there any recommended best practices for embedding Adobe Acrobat Web Forms in WordPress to avoid such issues?Any advice or solutions would be greatly appreciated!Thank you in advance for your help!

 Hello,I am experiencing an issue with accessing my Adobe account. I created the account using a student email address provided by my school, which is no longer active. Unfortunately, I cannot remember the password or reset it.Additionally, I have noticed that subscription charges continue to be withdrawn from my card, which I believe are linked to this account.I want to regain access to my account and resolve the charges related to it. I would appreciate it if you could guide me on the steps I need to take to address this issue.Thank you.Best regards.

Hola, esta mi segunda cuenta de Adobe, mi cuenta principal no tengo acceso ya que me pide restablecer la contraseña, lo cual me ofrece dos metodos por numero de celular o por correo electronico. Lamentablemente ya no cuento con el numero de celular e intentado restablecer la contraseña de Adobe con el correo electronico, he seguido los pasos pero una vez ingresado el codigo que me brindan al correo, me piden ahora el numero de celular. Todas las formas que he intentado, me sigue pidiendo el numero de celular, quisiera que me ayuden porfavor a ingresar a mi cuenta principal de Adobe Creative Cloud. Gracias

I sent outt a  PDF for signature and when I received notifications in my email informing me they were signed, it states that the form is between another business and the individual that signed. It should state that it is from myself and tthe individual that signed. In the past,  I had used the other business account when I worked with them. How do I change that? I am currently logged into adobe with my account.

Hola,he accedido al documento de impuestos, pero veo que tengo que hablar con mi gestor antes de firmarlo para que me asesore bien y hacer bien las cosas. Automáticamente me ha llegado un correo pidiéndome que lo firme, pero no podré hacerlo hasta dentro de unos días.Puedo tener algún problema con esto?Muchas gracias!

I have a promissory note to an individual that was electronically signed by that individual using AdobeSign.  I need to stamp that promissory note as "Cancelled" now that money has been paid back, but I can't make changes to the AdobeSign'd doc.  Is there a way to insert an Adobe Stamp onto a signed doc that has been signed with AdobeSign?  I see how to insert a stamp in a regular PDF and it works no problem.  But the stamp will not add from the menu bar to the signed PDF.   Printing the PDF and then scanning it back in or just stamping with an old school rubbber stamp is an option - but then all the advantage of the digitally signed certificate is gone.  Would rather do the work in Adobe if possible.

I am having an issue where i send the document out for signature and 1 signer cannnot see the field to sign thier name. I've sent it out twice thinking i did not enter the field for their name .  I double checked before sending and the are having the same issue again.  I've attached a picture for reference. Not sure what to do?

Good morning, I'm sending a document for e-signature. I have two dropdown fields that are required on the form, but when the receiver signs the form those fields are not required. How do I make it required before they sign the form? Thank you,

Hi all,We have a situation where we need to change an adobe.com account from a personal account to a business account with multiple users. The current adobe.com account has a lot of Document Cloud / Adobe Sign templates and signed agreements within it. Is there any way to transfer this to a new account, or to change this account to a business account and retain all the data, templates & signed agreements? 

The adobe app has updated the Request e-signatures section and now I cannot find the option to use a template for form fields. The link below has a walkthrough on how to do it on the old version which shows the template option being in the top left corner (picture from link below as well). That's how I've done it so far for about 20 documents. https://helpx.adobe.com/sign/authoring/apply-field-template.html#:~:text=Field%20templates%20are%20available%20for,Field%20templates%20are%20not%20available.  The new version of Request e-signatures looks like this.  Where do I go in this new version to utilize the template I created? I have quite a lot of form fields that have to be added to each document and I've got about 400 documents to send out. It will add tens of hours worth of work to add each field manually on each document which I don't have the spare time for. I can't imagine that a feature/tool of that value would be removed, so I must be missing something. P

Hi, is anyone else having problems logging on?  Keep getting the following message.  Something went wrongThe server failed to respond with a valid search result. Please try again in a few moments. 

Trying to sign a document, hasn't been working because of this error.Tried multiple devices/networks/browsers, already cleared cache, still not working. Need help asap please

I'm able to send a single record to the signature process using Adobe in Salesforce, but I want to send multiple records at a time instead of a single record.

I do have Enterprise licenses for Acrobat Pro and Sign (and others.) When trying to open Acrobat Sign on the web I get the message: "To start using Adobe Acrobat Sign, please reach out to your administrator to create a Support ticket to link  org"  Any useful advice? (contacting my admin was already done, so that is not useful advice.)   {Edited by moderator: Please refrain from sharing your personal details here, as this is a public platform accessible to all.}