Questions

Receiving this error for one of our employees in the Adobe VIP Program.   We purchase 3 adobe sign licenses and this particular user has been assigned a license by me. Tried signing in through various Adobe locations, continue to get this error message and can't get past it. I've also tried removing the user and re-adding them but with no luck.

I use Adobe Acrobat Sign to send out new hire onboarding forms such as the I-9, W-4 form, etc. I know how to make a field "Required", but how do i set it up to where just ONE of the mulitple choice fields are required?  For example, they have to select just ONE box for Citizen, Non-Citizen, or Lawful Permanent Resident, etc.  Another example is on the W-4's they have to select if they are Single, Married, etc.  They only need to select one option. Any advice is appreciated! Thank you.

New report feature in acrobat sign is really bad design where you can't schedule in any particular time after you have created it. To change any schedule you need to delete the report and create again. Please change the design as early as possible so that business user can schedule it in proper time and change it instead of delete and create again to just change the schedule. 

I am referring to: Unlock a signed PDF file (adobe.com) In summary, a downloaded copy of a signed PDF is 'secured' with a randomly-generated password. The claims I have seen is this is necessary to insure the integrity of the document and keep docuyments from being edited after signing. This is clearly complete nonsense. First of all, it does nothing to accomplish this goal. If I want to 'edit' a 'signed PDF' all I have to do is open the document for reading in Chrome or some other PDF viewer, and then print it to PDF. I will then have a new PDF without this password that I can edit as I will. Second, the authenticity of a digital signature CLEARLY must come from the audit logs of a trusted third party - i.e. Adobe Servers - and not from a file itself. As already mentioned, I can easily edit a signed document. My holding a copy of this document proves nothing.  This is exactly why a signed document comes with a "Final Audit Report" and a transaction ID - s

Hi all,I am trying to make a form that shows how many people have signed a petition. I think this is probably a good way to do it but Adobe Acrobat tends to send multiple forms and I want one petition that shows all the signatures. Is there a way to do this without having to send it through email and having a form that extends depending on how many people sign? I want people to be able to see who signed and how many people signed. I would like it to look almost like a physical petition. It would also be helpful to include some other information for people to write before adding the signature.  Thank you

How do I make one the template require and answer to one of these options when one is a text field and the other three are radio buttons?Any help would be greatly appreciated! 

Hi there, When I get to the final step of sending a file out for signing, I get this error message (screenshot attached). Any ideas on how to fix this? Thanks,Rachel

Are PDF files signed via Adobe Sign stored in the Adobe Cloud? The reason I ask is because my company would not want to have internal confidential documents stored in the Adobe Cloud.Thanks,Gus

Hi, Im having a problem when requesting e signatures where it gets stuck loading when you try to send it. Ive ended all sessions but it keeps get stuck loading.

After uploading a pdf to Adobe Sign in Acrobat DC Pro, and specifying the recipients, then the corresponding signature and date fields, then pressing send; an alert appears that says that there are missing signature fields with the option to review or send.Have properly set signature and date fields to signer's email in sidebar. "Review" shows that everything looks fine."Send" generates an agreement with duplicate fields added further down on the page from the ones I've created.Behavior surfaced mid-July.Sensitive legal content, so can't send a screenshot of the added fields, but the placement is on a blank portion of the document.Using Acrobat DC Pro on Mac OS 10.14.6 on MacBook Pro  Result with added duplicate fields looks unprofessional, so have to do a work-around. What might solve this issue? Thanks, Keira Screenshot of alert:

I want a field to show based on whether the signer puts information into another field.  Is there a way to do that?

Is there a way that I can reject a signed signature form and send back to the first signer for corrections after they have signed it?Currently the only thing I know to do is to cancel and resend for signature along with an email indicting the changes that need to be made. .

Hello, I have problems with forms that I send for signature.The multi-line text fields are converted to single lines and only part of the text is visible.What can I do? I need multi-line text fields in the form so that the customer can fill them in.Thank you for your helpDanny

I have a document that needs a signature from someone within my company. The recipient is to sign and verify/date it. After clicking send I receive a "transfer: delivered" message followed almost immediately by "transfer: undeliverable" and the recipient does not receive the document. I have confirmed I can email the recipient normally, and the recipient is able to email me. I have also tried sending documents to others within my company and they are receiving them. 

I am a consultant for a company that uses Abobe Sign for Salesforce, and there is a requirement to attach single and multiple files (idealy from the echosign library) to a new agreement that has been created from a template. Rather than creating all the possible templates, with all the possible combinations of files (there are a lot), I am looking to create a flow will add the attachments based on a picklist value. Is this possible? Thanks

Using Adobe Sign Enterprise License to set up Power Automate flow to send a file for signature. the flow completes successfully, but no email is sent out. Is there a way to see a queue to determine why the email wasn't sent? I am following the Adobe documentation.

i'm getting this error while using adobe sign as a delivery option in docgen for salesforce.null : 400 : {"code":"MISSING_REQUIRED_PARAM","message":"Valid FileInfos is missing."}

The E-sign and bulk send are missing from tools. I already tried repair and searched the forum. Is my version not compatible or how can I fix this?  

Dear Adobe support, I can't update my last name in the account profile:Change your account profile details, such as your profile name, photo, email, or mobile number. (adobe.com) The solution presented in the link does not work for me. "Account information and access: Add or update your account name, primary email address, mobile phone number, secondary email address." when I go to https://account.adobe.com/profileI do see account information, but I do not have the option to change it. Unfortunately it's displaying incorrect data, which means nor me, nor anyone in my organization can sign documents / use this tool.Can you please assist urgently? Thank you,Carolina

I have never encountered this issue before, and I am guessing that the employee is not being truthful. I sent out a document for signature, twice - both say they have been viewed with the date/time stamped. This employee insists he has not received either one - said he has checked his spam folder as well as inbox. Are there any instances of the tracker not being accurate - or falsly showing someone had viewed it?

In production 95% we get these below recipients automatically pulled from the opportunity but in the sandbox for all agreements to be sent we have to manually input the receipts. Please let us know if there is anything we need to do to have the same setup as production. 

I have a bit of a tricky issue that I'm trying to resolve. Hoping that you all can help 🙂 I work in our IT Operations department and I recieved a ticket from a user saying that they need access to a "Treasury Compliance" group in order to use the associated shared templates. The thing is, we don't have a "Treasury Compliance" group anywhere. Not in the Adobe Admin panel. Not on our local AD domain. Not in Microsoft AzureAD. I haven't been able to find this group anywhere. Our users do not use any on-prem applications of Adobe. It's all cloud based. What make this so odd is that we have users that are in this "Treasury Compliance" group but they can't invite or add anyone to it. I've confirmed this by remoting onto one of the member's computers. It shows on the shared template that it can be accessed by anyone in the "Treasury Compliance group" on the right side panel. I asked them if they know who the group creator is and they told me that she left a year ago.&nb

I have a question on generating the agreement. In production for few opportunities we get these below recipients automatically pulled from the opportunity but for few opportunities and also in the sandbox for all agreements to be sent we have to manually input the receipts. Please let us know if there is anything we need to do to have the same setup as production. 

Dear teamWhat is the Maximum size of document to upload in adobe sign per one envelope

Hallo liebe Community, ich stehe derzeit vor folgender Problematik: Ich habe ein PDF-Dokument erstellt, das Dropdown-Felder und automatische Textgrößen in den Textfeldern enthält. Wenn ich dieses Dokument jedoch per E-Signatur versenden möchte, werden die Dropdown-Felder unsichtbar und die Textumbrüche funktionieren nicht mehr. Außerdem passt sich die automatische Feldgröße bei mobilen Endgeräten nicht an.Hat jemand von euch bereits ähnliche Erfahrungen gemacht und weiß, was ich hier tun kann? LGCemile